Caring Hands Transportation of Ohio, LLC

- 5688 Westbourne Ave, Columbus, OH 43213

For many individuals in Ohio, especially those requiring specialized assistance or non-emergencymedical transportation, finding a reliable and compassionate service is paramount. It’s not simplyabout getting from point A to point B; it’s about ensuring a safe, comfortable, and respectful journey.In the Columbus area, Caring Hands Transportation of Ohio, LLC aims to fill this vital need,offering transportation solutions designed for those who may have specific mobility or care requirements.

This article will provide an overview of Caring Hands Transportation of Ohio, LLC, located at5688 Westbourne Ave, Columbus, OH 43213, USA. We will explore the typical services this type ofprovider offers, discuss their accessibility, and address customer experiences based on publiclyavailable reviews. Our goal is to offer a factual and informative guide for Ohio residentsconsidering their transportation options, particularly for seniors and those with special needs.

Non-emergency medical transportation (NEMT) services, like those typically offered by Caring HandsTransportation, are crucial for ensuring that individuals can attend medical appointments, therapies,and other essential outings without the stress of driving themselves or relying on public transportthat may not be equipped for their needs. This often includes providing vehicles capable ofaccommodating wheelchairs, stretchers, or offering personal assistance to and from the vehicle.

Understanding the nuances of such a service is important for local users. It involves looking beyondthe basic provision of a ride and delving into aspects like scheduling flexibility, driver training,vehicle suitability, and, crucially, the quality of customer interaction. For many families in Ohio,entrusting the care and transportation of a loved one to an external service requires a high degreeof confidence and trust.

We will objectively present the available information, including both the stated purpose of thebusiness and the feedback from real customers. This approach allows for a balanced perspective,helping potential clients in Ohio make informed decisions about their transportation partners.

Caring Hands Transportation of Ohio, LLC is located at 5688 Westbourne Ave, Columbus, OH 43213, USA.This address places the business within the eastern part of Columbus, Ohio. The Westbourne Avenuelocation is situated in a residential and light commercial area, which can offer a more localizedand less congested environment compared to central business districts.

For residents in various Columbus neighborhoods, as well as surrounding communities in Franklin County,this location might be reasonably accessible, depending on their starting point. Proximity to majorroads like I-70 or other main arteries in eastern Columbus would be a factor in determining ease of accessfor clients or their family members who might visit the office for consultations or arrangements.

Given that Caring Hands Transportation specializes in non-emergency medical transport, the primaryinteraction for many clients will likely be through phone calls and direct pick-up/drop-off servicesat their homes or medical facilities, rather than frequent visits to the physical address. Therefore,while the physical address is in Columbus, the operational model emphasizes mobile accessibilityto its clients throughout its service area in Ohio. For local users, the crucial aspect ofaccessibility will be the company's ability to reliably reach their homes and desired destinationswithin a reasonable timeframe. This type of service often prioritizes door-to-door assistance,making the physical office location less of a daily factor for the end-user compared to atraditional car rental service where clients pick up vehicles.

Based on the nature of the business name and typical services offered by companies with "Caring Hands"and "Transportation" in their title, especially those catering to specific needs, Caring HandsTransportation of Ohio, LLC likely specializes in the following types of transportation services.It's important to note that these are typical offerings for non-emergency medical and specializedtransport providers:

• Non-Emergency Medical Transportation (NEMT): This is the core service, providingtransport for individuals to and from medical appointments, dialysis treatments, therapy sessions,hospital discharges, and other healthcare-related destinations when an ambulance is not required.
• Wheelchair Accessible Transportation: Vehicles are typically equipped with rampsor lifts to safely transport individuals using wheelchairs, ensuring dignity and ease of access.
• Stretcher Transport: For clients who need to remain lying down during transit,specialized vehicles with stretchers and trained staff would be provided for comfortable and safejourneys.
• Assisted Transport: Drivers often provide door-to-door assistance, helping clientsfrom their residence to the vehicle and from the vehicle into their destination, potentially includingassistance with walking aids or navigating building entrances.
• Senior Transportation: Tailored services for elderly individuals who may havemobility challenges or require a more supportive and patient transportation experience forappointments, errands, or social outings.
• Transportation for Individuals with Disabilities: Specialized transport cateringto the needs of people with various physical or cognitive disabilities, ensuring safe and respectfultravel.
• Scheduled and On-Demand Services: While medical appointments are often scheduledin advance, some providers may offer more immediate or flexible scheduling for unexpected needs.
• Private Pay and Insurance Coordination: Services are typically offered for privatepay clients, and many NEMT providers also work with Medicaid, Medicare, or other insurance programs,though specific coverage should always be confirmed directly with the company and the insurer.

Based on the provided customer reviews, the highlights and features of Caring Hands Transportation ofOhio, LLC are primarily centered around aspects of customer service and communication.

• Focus on Scheduled Transportation: The nature of the complaints, revolvingaround confirmed bookings and changes, suggests that the business primarily operates on apre-scheduled basis, common for non-emergency medical transport, which requires punctuality andadherence to a schedule for clients.
• Interaction with Sourcing Companies/Insurance: The review mentions themother calling "the company they’re sourced through," indicating that Caring Hands Transportationlikely works with third-party brokers, insurance providers, or care coordination services fortheir clients. This can be a feature for clients whose transport is covered or arranged bysuch entities.

However, it is also important to acknowledge concerns raised in the provided feedback, which impactthe perception of service quality:

• Customer Service and Professionalism Issues: Multiple reviews strongly indicatesignificant issues with customer service, including allegations of disrespect, unprofessionalconduct, and argumentative responses from staff, particularly when addressing complaints orinquiries. This is a critical area for improvement, as excellent customer service is paramountin a care-oriented transportation business.
• Communication Breakdowns: The incident described with the 83-year-old mothersuggests a severe communication breakdown regarding scheduling changes and a perceived punitiveresponse ("didn't want to service her any longer") after an inquiry was made to a third-party.Clear and empathetic communication is vital, especially when dealing with vulnerable clients.
• Negative Online Reputation: The repeated mention of "more bad reviews online thangood reviews" points to a broader pattern of dissatisfaction regarding customer interactions.For locals in Ohio researching transportation options, a heavily negative online presence can bea significant deterrent.

Address: 5688 Westbourne Ave, Columbus, OH 43213, USA

Phone: (614) 755-3990

Mobile Phone: +1 614-755-3990

For residents in Ohio, particularly those in the Columbus area seeking specialized transportationservices like non-emergency medical transport, Caring Hands Transportation of Ohio, LLC at5688 Westbourne Ave offers a service that aims to meet a critical need. This type of businessis invaluable for individuals who cannot use standard public transportation or drive themselvesto essential appointments, such as seniors or those with disabilities. The very nature of theirpresumed services—providing transport for medical needs, potentially with wheelchair or stretcheraccessibility and assisted pick-ups—addresses a significant gap in conventional transportation optionsavailable to locals.

The fact that they operate from a fixed address in Columbus and have a listed phone number providesa point of contact for local inquiries, which is important for family members arranging care. ForOhioans whose transportation is managed through a sourcing company or insurance, the company'swillingness to work with such entities can be a benefit, streamlining the logistical aspects oftransportation for the client.

However, it is crucial for local users to be aware of the serious concerns highlighted in the customerreviews. The feedback strongly indicates significant issues with customer service, professionalism,and communication. For any service, especially one dealing with vulnerable populations, respectfuland clear communication, along with a problem-solving approach to customer complaints, is paramount.These reviews suggest that potential clients and their families in Ohio should exercise caution andconduct thorough due diligence. It would be advisable to clearly confirm all service terms,scheduling protocols, and communication policies upfront.

Ultimately, while Caring Hands Transportation of Ohio, LLC targets a vital niche in the localtransportation landscape, its suitability for individual locals will heavily depend on their specificneeds, their expectations for customer interaction, and their willingness to navigate potentialcommunication challenges. For those seeking non-emergency medical transportation in Ohio, it representsan option, but one where prospective clients are strongly encouraged to engage directly, askdetailed questions, and possibly seek testimonials from other sources before committing to long-termservice.

Caring Hands Transportation of Ohio, LLC

5688 Westbourne Ave, Columbus, OH 43213, USA