Cathay Express Transportation

- 144-30 Sanford Ave #1v, Flushing, NY 11355

For many New Yorkers, especially seniors, individuals with disabilities, or those recovering from medical procedures, traditional transportation options can present significant hurdles. Navigating public transit or standard taxi services can be challenging, uncomfortable, or even unsafe when specialized care and accessibility are required. This is precisely where Cathay Express Transportation steps in, offering a vital and highly regarded service in the realm of non-emergency medical transportation (NEMT). Unlike a typical car rental for general use, Cathay Express focuses on providing compassionate, safe, and reliable transport for individuals needing assistance to and from medical appointments, rehabilitation centers, family gatherings, or even just errands.

This article aims to provide a clear, engaging, and informative overview of Cathay Express Transportation for New York residents. We will delve into its specific location in Flushing, Queens, explore the range of specialized services it provides, highlight the key features that set it apart, and offer essential contact information. Based on glowing customer reviews, discover why Cathay Express Transportation is becoming the trusted choice for safe and considerate medical transport across the city and beyond.

Location and Accessibility

Cathay Express Transportation is conveniently located at 144-30 Sanford Ave #1v, Flushing, NY 11355, USA. This address places it firmly within the vibrant and diverse Flushing neighborhood of Queens. For New York City residents, particularly those in Queens and surrounding boroughs, this location offers significant accessibility for a specialized transportation service.

Sanford Avenue is a well-known street in Flushing, ensuring that the Cathay Express Transportation office is relatively easy to locate. Flushing is a major transportation hub in Queens, well-served by various public transit options. It is accessible via the 7 subway line at Main Street-Flushing, numerous MTA bus routes that crisscross the neighborhood, and major roadways, making it a convenient point for their operations. While customers typically utilize Cathay Express for pick-up directly from their homes, medical facilities, or other locations, the central office in Flushing allows for efficient dispatching of their specialized fleet throughout the five boroughs of New York City, Long Island, Upstate New York, and even New Jersey.

This strategic location in Flushing, a bustling yet easily navigable part of Queens, ensures that Cathay Express Transportation is well-positioned to serve a wide client base, providing timely and essential non-emergency medical transportation services across a broad geographical area within and around New York.

Services Offered

Cathay Express Transportation specializes in non-emergency medical transportation (NEMT) and offers a comprehensive suite of services designed with the comfort, safety, and dignity of their clients in mind:

• Wheelchair Transportation Services: A core offering, Cathay Express provides specialized vehicles equipped with extended high roofs, ramps, and RICON wheelchair lifts to safely and comfortably transport individuals who use wheelchairs. Their drivers are trained to assist passengers with getting into and out of the vehicle and securing their wheelchairs for transit.
• Stretcher Transportation: For patients who need to remain in a reclined or lying position during transport, Cathay Express offers vehicles equipped for stretcher or gurney transport, ensuring maximum comfort and stability for those with specific medical needs.
• Ambulette Services: This covers a broad range of non-emergency medical transport, including rides to and from doctor's appointments, specialist consultations, therapy sessions (physical, occupational), dialysis treatments, hospital discharges, and transfers to/from nursing homes or assisted living facilities.
• Door-to-Door (or Door-through-Door) Service: Going beyond simple curb-side drop-offs, their compassionate drivers provide full assistance from the client's residence (even helping down a flight of stairs if needed), into the vehicle, and then from the vehicle directly to the destination within the facility, ensuring safety and support every step of the way.
• Senior Care Transportation: Dedicated services for senior citizens, assisting them with transportation for medical appointments, prescription pickups, grocery runs, social visits with loved ones, and other errands, promoting independence and accessibility.
• Handicap Airport Pickup Services: Facilitating travel to and from airports (including JFK and LGA, as implied by testimonials for general medical transport services) for individuals with disabilities, ensuring they reach their flights on time and comfortably.
• Private Shuttle Service: While specializing in NEMT, they also offer private shuttle services for general transportation needs, including for events, business associates, or leisure, with a fleet that may include vans, town cars, limousines, and party buses.
• 24 Hours a Day, 7 Days a Week Availability: Cathay Express Transportation offers round-the-clock service, ensuring that clients can access reliable transportation whenever they need it, day or night.
• Medicaid Acceptance: The program accepts Medicaid payments, making their essential services accessible to a wider range of older adults and individuals with disabilities.
• Compassionate and Medically Trained Drivers: All drivers are CPR certified and first-aid trained, providing an additional layer of safety and preparedness. They are also specially trained in transporting seniors and passengers with disabilities, emphasizing politeness, patience, and genuine compassion.

Features / Highlights

• Exceptional Customer Care and Compassion: Customer reviews consistently highlight the outstanding level of care and compassion provided by Cathay Express Transportation. Drivers like David, Andrew, and Jason are praised for being "helpful, pleasant and gentle," treating clients "as if I were a relative," and making sure they are "comfortable for the entire trip." This empathetic approach is a significant differentiator.
• Thorough and Professional Office Coordination: Michael in the office received specific praise for being "thorough in getting our plans made and following through with me on the phone calls." This indicates strong organizational skills and clear communication, ensuring smooth logistics for complex transport needs.
• Door-to-Door Assistance: The comprehensive door-to-door service, where drivers assist clients from their starting point (e.g., recovery area) to the vehicle, and then to their final destination (e.g., safely inside their door), is a major highlight. This level of personalized assistance is invaluable for those with mobility challenges.
• Specialized and Well-Equipped Vehicles: Their fleet includes vehicles specifically customized to accommodate clients' medical needs, fitted with features like extended high roofs, ramps, RICON wheelchair lifts, air conditioning, and plush seats, prioritizing comfort and accessibility.
• Medically Trained Drivers: The fact that drivers are CPR certified and first-aid trained provides immense peace of mind. This basic medical training ensures they can respond quickly and appropriately to minor medical emergencies if they arise during transit.
• Reliability and Punctuality: Customers value that Cathay Express is "never late" and provides "timely transportation services." This reliability is crucial for medical appointments where punctuality is often critical.
• Wide Service Area: Serving all five boroughs of NYC (Manhattan, Brooklyn, Queens, The Bronx, Staten Island), as well as Long Island, New Jersey, and Upstate New York, demonstrates their extensive reach and ability to cater to a broad base of clients.
• Highly Recommended by Users: The strong testimonials, including "highly recommend" and "I'd use them again in an instant," underscore consistent customer satisfaction and trust in their services.

Contact Information

For inquiries, scheduling non-emergency medical transportation, or to learn more about their services, New York residents can reach Cathay Express Transportation using the following contact details:

• Address: 144-30 Sanford Ave #1v, Flushing, NY 11355, USA
• Phone: (212) 261-5555
• Mobile Phone: +1 212-261-5555

It is always recommended to call their office directly to discuss your specific transportation needs, particularly for medical appointments or transfers, to ensure the appropriate vehicle and assistance can be arranged.

Conclusion: Why this place is suitable for locals

For New York locals, particularly those in Queens and the wider NYC area who require specialized transportation for medical needs, age-related mobility issues, or disabilities, Cathay Express Transportation is an exceptionally suitable and highly recommended service. Its suitability for the local community is deeply rooted in its specialized focus, compassionate approach, and unwavering commitment to client well-being.

Unlike general car rental services, Cathay Express directly addresses a critical gap in urban transportation: safe, comfortable, and dignified transport for individuals who cannot easily utilize standard public or private options. For a city as dense as New York, having a dedicated service that offers wheelchair and stretcher accessibility, coupled with drivers who are not only professional but also CPR-certified and genuinely caring, provides invaluable peace of mind for clients and their families. The testimonials speak volumes, describing drivers who act "as if I were a relative" and office staff who are "thorough" and follow through.

The comprehensive door-to-door (or even door-through-door) assistance means that the entire burden of transport logistics is lifted. This level of personalized care, from helping a mother who had a stroke to safely escorting a patient after an endoscopic procedure, goes far beyond what any typical taxi or ride-share service can offer. Furthermore, their 24/7 availability and acceptance of Medicaid payments demonstrate a strong commitment to accessibility and serving the diverse needs of the New York community.

In essence, Cathay Express Transportation is more than just a car service; it's a lifeline for New Yorkers seeking reliable, compassionate, and specialized mobility solutions, enabling them to access healthcare, maintain independence, and connect with their loved ones with dignity and ease.

Cathay Express Transportation

144-30 Sanford Ave #1v, Flushing, NY 11355, USA