Divine Steps Medical Transportation

- 2602 Oakstone Dr, Columbus, OH 43231

For many residents in Ohio, particularly those in the Columbus area who require specialized assistance for medical appointments or other essential outings, finding a reliable and safe transportation service is not just a convenience, but a necessity. Traditional car rentals or public transport may not always cater to individuals with specific mobility needs, chronic health conditions, or those who need a higher level of care during transit. This is where services like Divine Steps Medical Transportation aim to bridge that gap, offering non-emergency medical transportation (NEMT) solutions.

This article will provide a clear and factual overview of Divine Steps Medical Transportation, located at 2602 Oakstone Dr, Columbus, OH 43231, USA. We will delve into the types of services they typically offer, discuss their operational accessibility, and critically examine the key features and highlights based on real customer reviews. Our goal is to equip you, as a local Ohio user, with a comprehensive understanding to help you make an informed decision when considering their services.

Non-emergency medical transportation providers play a crucial role in the healthcare ecosystem, ensuring that patients can consistently access necessary medical care without facing transportation barriers. These services are distinct from emergency ambulance services and are designed for individuals who require assistance beyond what a taxi or standard rideshare can provide, but do not need immediate medical intervention during transit. This often includes features like wheelchair accessibility, assistance getting in and out of the vehicle, and careful, professional handling.

For families and caregivers in Ohio, entrusting a loved one's transportation to an external provider requires confidence in their safety, professionalism, and reliability. Understanding a company's commitment to these aspects is paramount. We will present the information objectively, drawing directly from the provided public data and customer feedback, to offer a realistic perspective on what potential clients might experience with Divine Steps Medical Transportation.

Divine Steps Medical Transportation is located at 2602 Oakstone Dr, Columbus, OH 43231, USA. This address places the business in the northeast quadrant of Columbus, Ohio. Oakstone Drive is typically found within a mixed-use area that can include commercial offices and residential zones.

For residents in various parts of Columbus and nearby suburbs such as Westerville, Gahanna, or New Albany, this location offers a centralized base for the company's operations. While clients are unlikely to visit this physical address for pick-up or drop-off, its strategic placement within the city means that their vehicles can dispatch to a wide service area across the Columbus metropolitan region.

The primary accessibility for clients of a non-emergency medical transportation service revolves around the company's ability to provide door-to-door service directly to the client's residence or medical facility. This means that while the company's physical office is in Columbus, the operational reach and reliability of their drivers to reach destinations across Ohio are the most critical aspects of accessibility for local users. Good road networks in Columbus facilitate the movement of their vehicles for pick-ups and drop-offs. Given the nature of NEMT, the emphasis is less on the client navigating to the office and more on the service coming directly to the client.

Divine Steps Medical Transportation specializes in non-emergency medical and non-medical transportation services. Based on their official website and general industry standards for companies with similar names and stated missions, their services are likely to include:

• Non-Emergency Medical Transportation (NEMT): This is the core service, providing transportation for individuals to and from essential medical appointments such as:
  • Dialysis appointments
  • Chemotherapy sessions
  • Rehabilitation centers (e.g., physical therapy, occupational therapy)
  • Doctor and dental appointments
  • Hospital discharges
  • Outpatient surgery/oral surgery
  • X-rays, lab, and blood tests
• Non-Medical Transportation: In addition to medical trips, they may also offer transportation for non-medical but essential outings, such as:
  • Grocery shopping
  • Adult day care facilities
  • Visits to nursing homes and assisted living facilities
  • Other community activities to encourage independent living.
• Ambulatory Transportation: Services for individuals who can walk on their own or with minimal assistance.
• Wheelchair Accessible Transportation: Vehicles equipped to safely transport individuals who use wheelchairs, often including ramps or lifts and securement devices. Their website mentions a focus on comfort, convenience, and safety.
• Assisted Door-to-Door Service: Drivers typically provide assistance from the client's door to the vehicle and from the vehicle to the destination, ensuring comfort and safety, particularly for individuals with physical limitations.
• Scheduled Appointments: Services are primarily for pre-scheduled appointments, though flexibility may be offered where possible.
• Insurance Coordination: NEMT providers often work with various insurance plans, including Medicaid, to cover transportation costs, which can be a significant benefit for eligible clients. Their website indicates they accept insurance.

Based on the provided customer reviews, the highlights and features of Divine Steps Medical Transportation are unfortunately overshadowed by significant concerns related to safety and customer service:

• Specialized Service Niche: The company operates in the crucial sector of non-emergency medical transportation, aiming to serve individuals who need more than a standard taxi, such as those requiring assistance or wheelchair accessibility. This is a vital service for a specific segment of the Ohio population.
• Direct Contact and Local Presence: The presence of a local address and direct phone numbers provides a tangible point of contact for inquiries and scheduling, which is important for coordinating sensitive medical transport.

However, the critical feedback from customers reveals several concerning issues:

• Serious Safety Concerns: Reviews highlight alarming safety issues, including a driver "glancing at his phone watching some news thing" while driving and a driver going "90 mph" when asked to slow down. These behaviors are highly dangerous and unacceptable for any transportation service, especially one catering to vulnerable individuals.
• Vehicle Safety Equipment Deficiency: A review explicitly states, "There was no buckles to buckle the seatbelt for my daughter," which is a severe safety violation and a fundamental requirement for safe passenger transport.
• Driver Rudeness and Unprofessionalism: Customers describe drivers as "completely rude" and unprofessional, indicating a lack of basic courtesy and respectful interaction, which is critical when assisting clients who may be in a vulnerable state.
• Punctuality Issues: One customer reported the driver being "37 minutes late," which can be particularly problematic for medical appointments that operate on strict schedules.
• Lack of Accountability/Unresolved Issues: The tone of the reviews suggests that these serious concerns might not have been adequately addressed or rectified by the company, leading to customer dissatisfaction and a vow never to use the service again.

Address: 2602 Oakstone Dr, Columbus, OH 43231, USA

Phone: (614) 515-1983

Mobile Phone: +1 614-515-1983

For residents in Ohio, particularly those in Columbus and surrounding areas seeking non-emergency medical transportation or specialized transport for individuals with mobility challenges, Divine Steps Medical Transportation is positioned to offer a much-needed service. The core concept of providing accessible transport to medical appointments, rehabilitation centers, and even essential errands is invaluable for many in the community, especially seniors and those with chronic conditions.

However, based on the provided customer reviews, it is imperative for locals in Ohio to approach Divine Steps Medical Transportation with extreme caution and thorough vetting. While the service aims to fulfill a critical need, the customer feedback points to very serious concerns regarding safety, professionalism, and vehicle integrity. Issues such as a driver distracted by a phone, excessive speeding, and critically, the reported absence of functional seatbelt buckles, are grave safety violations that cannot be overlooked, particularly when transporting vulnerable individuals.

The feedback also indicates significant deficiencies in driver conduct, including rudeness and tardiness, which can greatly impact the comfort and reliability of a service upon which clients depend for essential care. For Ohioans considering this provider, it is absolutely vital to verify that these issues have been addressed and resolved. Before booking, prospective clients should:

• Directly inquire about their safety protocols, driver training, and vehicle maintenance checks.
• Confirm that all safety equipment, including seatbelts, is fully functional and regularly inspected.
• Discuss their policies for punctuality and how delays are communicated and managed.
• Seek more recent and comprehensive reviews or references, if possible, to ascertain improvements in service quality.

While the underlying service provided by Divine Steps Medical Transportation is undoubtedly important for the community, the current customer experiences suggest that it may not be suitable for locals who prioritize safety, reliability, and respectful service above all else. For any Ohio resident seeking this crucial type of transportation, a comprehensive and cautious approach to selecting a provider is highly recommended.

Divine Steps Medical Transportation

2602 Oakstone Dr, Columbus, OH 43231, USA