Dollar Car Rental - Baltimore International Airport Photos










Dollar Car Rental - Baltimore International Airport Introduce
For anyone traveling to or from Maryland via BWI Thurgood Marshall Airport, reliable ground transportation is a crucial link in their journey. Whether you're a local resident returning home and needing a temporary vehicle, or a visitor eager to explore the diverse attractions of the Old Line State, car rental services play a pivotal role. Dollar Car Rental, a well-known name in the rental industry, operates directly out of the Baltimore International Airport facility, aiming to provide convenient vehicle access for countless travelers.
Maryland boasts a rich tapestry of experiences, from the historic sites in Baltimore and Annapolis to the scenic beauty of the Appalachian Mountains and the coastal charm of Ocean City. Public transportation, while available in certain urban areas, often falls short when it comes to the flexibility and reach needed to truly explore the state's hidden gems or manage a busy travel schedule. A rental car from a provider like Dollar at BWI allows you the freedom to set your own pace, embark on road trips, or simply manage your local movements with ease, ensuring your Maryland experience is as seamless as possible.
Dollar Car Rental - Baltimore International Airport is conveniently located at 7426 New Ridge Rd, Hanover, MD 21076, USA. This address places the Dollar branch within the consolidated Car Rental Facility at BWI Thurgood Marshall Airport. This is a significant advantage for travelers flying into BWI, as the facility is specifically designed for integrated access to all major rental companies.
Upon arrival at BWI, customers can utilize a complimentary, dedicated shuttle service that runs regularly between the airport terminals and the Car Rental Facility. This streamlined process eliminates the need to navigate complex external routes with luggage, making pick-up and drop-off straightforward. The Hanover location itself is strategically positioned near major highways like I-95, MD-295 (Baltimore-Washington Parkway), and MD-100, ensuring excellent connectivity for drivers heading to Baltimore, Washington D.C., or other destinations across Maryland. This accessibility is key for both air travelers and local residents in the surrounding areas of Anne Arundel County who might require rental services.
Dollar Car Rental provides a range of services aimed at meeting the diverse needs of its customers. While specific offerings can vary, typical services available at this BWI location often include:
Short-Term Rentals: Options for daily, weekly, or weekend rentals, suitable for quick trips, business engagements, or temporary vehicle needs.
Long-Term Rentals: For those who require a vehicle for an extended period, such as several weeks or months, catering to longer projects or prolonged stays.
Diverse Vehicle Fleet: A variety of vehicle classes to accommodate different preferences, budgets, and passenger capacities. This typically includes:
Economy and Compact Cars: Ideal for solo travelers or couples, offering good fuel efficiency.
Mid-size and Full-size Sedans: Providing more space and comfort for families or business travelers.
SUVs: Ranging from compact to full-size, suitable for groups, families, or those needing extra cargo space.
Minivans and Passenger Vans: Designed for larger groups, ensuring everyone can travel together comfortably.
Premium and Luxury Vehicles: For those seeking an elevated driving experience.
Optional Add-ons: Common enhancements such as GPS navigation systems, child safety seats, and various insurance coverage options to tailor the rental to specific needs.
One-Way Rentals: The flexibility to pick up a vehicle at BWI and return it to another Dollar location, convenient for multi-city travel plans.
Dollar Express Rewards Program: A loyalty program that may offer benefits like expedited service, earning points, and discounts for frequent renters.
Dollar Car Rental at BWI, like other major airport rental providers, offers certain features, though customer experiences vary significantly, as noted in recent reviews:
Airport Integration: A key highlight is its seamless integration into the BWI Car Rental Facility, allowing for easy access directly from the airport terminal via shuttle.
Wide Vehicle Selection: Dollar typically offers a broad array of vehicles, from economy models to larger SUVs and vans, aiming to match various customer needs and budgets.
Competitive Pricing: Often positioning itself as a value-oriented brand, Dollar aims to offer competitive rates, which can be attractive for budget-conscious travelers.
Customer Service: While some customers report challenges, there are instances where staff, like the associate "Ryan" mentioned in a review, demonstrate dedication to resolving issues and ensuring customer satisfaction, despite operational delays.
24-Hour Returns: As part of the BWI Car Rental Facility, 24-hour vehicle drop-off is typically available, offering flexibility for travelers with early morning or late-night flights.
It is important for potential customers to be aware of the mixed reviews regarding Dollar Car Rental at BWI. Some customers have reported significant issues, including reservations not being honored despite prepayment, long wait times, and difficulties reaching effective customer support. Conversely, other reviews praise the ease of finding the location and the helpfulness of counter staff. These mixed experiences suggest that while the convenience of an airport location is a major draw, customers should exercise caution, confirm all details of their reservation directly, and be prepared for potential variations in service.
Address: 7426 New Ridge Rd, Hanover, MD 21076, USA
Phone: (866) 434-2226
Mobile Phone: +1 866-434-2226
For reservations, specific vehicle inquiries, or to address any concerns, customers are encouraged to contact Dollar Car Rental - Baltimore International Airport directly using the provided toll-free phone number. Given the feedback, confirming all reservation details and potential contingencies is particularly advisable.
For residents of Maryland, particularly those in the vicinity of Baltimore and its major airport, Dollar Car Rental at BWI presents an option for their transportation needs. Its location within the BWI Car Rental Facility is undeniably convenient for air travelers, offering direct shuttle access from the terminal. This ease of access can be a significant benefit for individuals and families flying in or out of the state, eliminating the complexities of off-site rental agencies.
While it's crucial for locals to consider the varied customer experiences reported, the underlying ability to rent a car directly from a major airport hub remains a practical advantage. For those seeking competitive pricing and a broad selection of vehicle types, Dollar aims to meet these demands. By being proactive – confirming reservations, understanding policies, and potentially utilizing loyalty programs for expedited service – Maryland locals can leverage this airport location for their travel requirements. When a quick and accessible rental is needed from BWI, Dollar Car Rental stands as a ready option, albeit one that may require careful planning to ensure a smooth experience.
Dollar Car Rental - Baltimore International Airport Details
From the business
- Identifies as women-owned
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Dollar Car Rental - Baltimore International Airport Location
Dollar Car Rental - Baltimore International Airport
7426 New Ridge Rd, Hanover, MD 21076, USA
Dollar Car Rental - Baltimore International Airport Reviews
deskprepaidcounterflightcheck inrefund30 minutesSUVlinemidsize
★ 5★ 4★ 3★ 2★ 1You will not get your reservation. Don't book here. I reserved a car for pickup. I was told that when I reserve a car, it's not a real reservation, even though you prepaid for it.Answer to the auto generated IA written it answer:This is unacceptable. I have called several number for Dollar and Hertz all road leading to an out of US support representative, who has no resolutions, only apologies. Hertz is a large company. It's a real shame that you treat people like this.
Jun 13, 2025 · Waverly ReneeI would like to express my sincere appreciation for the exceptional customer service provided by your associate Ryan during our recent car rental experience. Although there was a three-hour delay in obtaining our vehicle, your employee's dedication and efforts to rectify the situation were truly commendable. Their commitment to ensuring our satisfaction despite the inconvenience did not go unnoticed.
Jul 11, 2025 · Anissa CarterI waited for three hours for a car that they didn't have in their lot. They told me that on their website it clearly states that if you make a reservation, they are under no obligation to honor it.Meaning?You pay for a rental? They dont have to give you a rental.Abysmal.Customer service was apologetic when I asked for a refund though.
Jul 11, 2025 · Alexander E.I had an incredibly disappointing experience with Dollar Rental at the Baltimore, MD location that significantly disrupted the start of my family vacation. I arrived on time for my reservation to find the desk staffed with three attendants and no line. I was greeted promptly, and my reservation was confirmed—everything seemed to be going smoothly.However, during the check-in process, another Dollar employee came to the counter and began complaining—loudly and inappropriately—about returning to work after a death in her family and how Dollar didn’t even send flowers or a card. This led to a cascade of complaints from the other employees at the counter about Dollar’s poor treatment of its workers, including not even providing water for staff. All of this was happening while I, a paying customer, was left standing there listening.In the meantime, I observed at least three other customers arrive, receive their vehicles, and leave—all while I continued to wait. More than 20 minutes passed with no communication from the attendant. When I finally asked for an update, she casually told me her system was down—despite the fact that others were being helped without issue. She then abruptly left the desk and disappeared into the garage for 12 minutes.After requesting a manager, it took another 15 minutes for someone to show up, only for them to tell me that the car I had reserved was unavailable. I asked for a refund and was met with indifference and a complete lack of empathy. I ultimately accepted a lesser vehicle just to move forward, but even that took another 10 minutes, as the attendant had to go to the back office for a small discount approval.The process from start to finish took nearly an hour. During that time, I saw at least eight other customers come and go while I stood there. To add insult to injury, the delays caused us to miss the first scheduled activity of our trip, which we were unable to reschedule—impacting the overall quality of our vacation.The lack of professionalism, poor communication, and total disregard for customer experience from both the front-line employees and management was astounding. I will not be renting from Dollar again, and I strongly advise others to think twice before doing so.6/7/25 - Update I reach out through Dollar Rental as they asked me to do so, not a single reply! This company doesn’t care about their customers!
Jun 07, 2025 · Shawn PooreSmooth rental process. I payed online, checked in online, and selected my car online. I recieved a text when it was ready for pickup, and that's all I need to do. I didn't have to wait in any lines. The return was an easy process also.
Jul 06, 2025 · L. Smith
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