Dollar Car Rental - Detroit Metropolitan Wayne County Airport Photos










Dollar Car Rental - Detroit Metropolitan Wayne County Airport Introduce
For many visitors and returning residents to Michigan, their journey truly begins the moment they land at Detroit Metropolitan Wayne County Airport (DTW). As a critical hub for travel into and out of the state, DTW is home to numerous car rental agencies, including Dollar Car Rental. Dollar aims to provide a convenient and affordable option for those seeking immediate transportation upon arrival, allowing them to quickly embark on their Michigan adventures, whether heading to downtown Detroit, the serene lakes, or family in the suburbs.
Michigan's expansive geography makes a personal vehicle almost a necessity for comprehensive exploration. While public transport serves some urban cores, the true freedom to experience everything from the Upper Peninsula's natural beauty to the vibrant culture of cities like Grand Rapids or Ann Arbor often relies on a car. Dollar Car Rental at DTW positions itself as a practical choice for budget-conscious travelers and locals needing a temporary set of wheels directly from the airport. Understanding the potential challenges highlighted in recent customer reviews is crucial for ensuring a smooth rental experience and making the most of your time in the Wolverine State.
Dollar Car Rental at Detroit Metropolitan Wayne County Airport is conveniently located at 289 Lucas Dr Suite B, Detroit, MI 48242, USA. This address places it directly within the airport's consolidated rental car facility, a hub designed to streamline the car rental process for arriving passengers. Upon retrieving your luggage from either the McNamara Terminal or the Evans Terminal, travelers can proceed to Ground Transportation and utilize the complimentary shuttle service. These shuttle buses run regularly between the terminals and the off-site rental car campus on Lucas Drive, making access to Dollar Car Rental straightforward and efficient.
The strategic positioning within the airport's dedicated rental car complex offers significant advantages for travelers flying into DTW. It eliminates the need for external transportation arrangements to reach a rental office, allowing for a quicker transition from plane to pavement. For Michigan residents picking up family or friends, or those needing a rental after a flight, the ease of access to this central rental car campus at DTW is a major convenience. Dollar, as part of this integrated system, aims to provide a seamless start to your journey, ensuring you're quickly on your way to any destination across Michigan. The location operates extensive hours, typically from 8:00 AM to 10:00 PM Monday through Friday, and 7:00 AM to 10:00 PM on weekends, catering to a wide range of flight schedules.
Diverse Vehicle Fleet: Dollar Car Rental typically offers a wide array of vehicles to meet various traveler needs and budgets. This includes:
- Economy and Compact Cars: Such as the Chevrolet Spark or Hyundai Accent, ideal for single travelers or couples seeking fuel efficiency for city driving and shorter trips around Michigan.
- Mid-size and Standard Sedans: Like the Chevrolet Malibu or Nissan Sentra, offering more comfort and space for families or business travelers on longer journeys. The Chevrolet Malibu is often cited as a popular choice at this location.
- SUVs: Options like the Nissan Rogue or other standard SUVs, providing extra room for luggage and passengers, suitable for family vacations or exploring more rugged Michigan terrain.
- Specialty Vehicles: In some cases, convertibles or premium models might be available for those looking for a more unique driving experience.
Flexible Rental Periods: Dollar accommodates both short-term rentals for a few days and extended rental periods, offering flexibility for various travel itineraries in Michigan.
Prepaid Rental Options: Customers have the option to prepay for their rentals, which can sometimes offer discounted rates, though it's crucial to understand associated terms and conditions regarding additional charges.
Optional Protection/Coverage Packages: Dollar, like other rental companies, provides various insurance and protection plans. It is essential for renters to understand these options fully and compare them with their personal auto insurance coverage to avoid unnecessary costs.
Dollar Express Rewards Program: For frequent renters, Dollar offers a loyalty program that can provide benefits such as expedited counter service, quicker booking processes, and the opportunity to earn points redeemable for free rental days.
On-Airport Convenience at DTW: A primary feature of Dollar Car Rental at DTW is its location within the consolidated rental car facility, accessible via complimentary shuttle. This direct airport access is a significant convenience for both arriving and departing travelers, eliminating extra steps and transportation needs.
Competitive Pricing: Dollar is generally known for its value-oriented pricing, often providing more affordable rates compared to some premium brands, making it an attractive option for budget-conscious travelers to Michigan.
Variety of Vehicle Classes: The ability to choose from compact cars for solo trips to spacious SUVs for family adventures ensures that Dollar can meet a wide array of transportation needs for exploring Michigan's diverse regions.
Importance of Due Diligence by Customer: While customer reviews highlight some negative experiences related to billing and lack of information on insurance, this implicitly underscores a critical feature: the necessity for customers to be proactive. Taking photos of fuel gauges and vehicle condition at drop-off, carefully reviewing invoices, and asking questions about coverage options are essential practices. This empowers customers to manage their rental experience effectively.
Car Quality (Generally Positive): Despite the service issues mentioned, one review states, "the rental car itself was great," implying that the physical condition and performance of the vehicles are generally satisfactory. This suggests that once on the road, the cars themselves meet basic expectations for quality and reliability.
Address: 289 Lucas Dr Suite B, Detroit, MI 48242, USA
Phone: (866) 434-2226
Mobile Phone: +1 866-434-2226
For Michigan residents, particularly those who frequently fly in and out of Detroit Metropolitan Wayne County Airport (DTW) or require a temporary vehicle after returning home, Dollar Car Rental at DTW can be a suitable option. Its prime location within the airport's rental car campus provides unmatched convenience, allowing for seamless transitions from air travel to road travel within Michigan. This ease of access is a significant benefit for anyone seeking immediate transportation upon arrival or departure from the state.
Dollar's positioning as a more budget-friendly option, offering a diverse fleet from compact sedans to SUVs, means that it can cater to various needs and budgets, whether for a quick city visit or a longer road trip across the state. This affordability, combined with the convenience of an airport location, makes it a logical choice for many.
However, based on recent customer feedback, it is imperative for local users to approach their rental with a proactive mindset. The issues concerning unexpected fuel charges and insufficient information regarding insurance highlight the critical importance of meticulous documentation. Michigan residents should make it a practice to photograph the fuel gauge and vehicle condition upon return, thoroughly review all charges on their invoice before signing, and actively inquire about all available protection options and how they integrate with their personal auto insurance. While the vehicles themselves generally receive positive remarks, ensuring a positive overall experience at Dollar Car Rental at DTW requires heightened customer awareness and diligence in managing the rental terms and conditions. For locals who are prepared to take these precautionary steps, Dollar remains a convenient and potentially cost-effective choice for their transportation needs directly from Michigan's busiest airport.
Dollar Car Rental - Detroit Metropolitan Wayne County Airport Details
From the business
- Identifies as women-owned
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Dollar Car Rental - Detroit Metropolitan Wayne County Airport Location
Dollar Car Rental - Detroit Metropolitan Wayne County Airport
289 Lucas Dr Suite B, Detroit, MI 48242, USA
Dollar Car Rental - Detroit Metropolitan Wayne County Airport Reviews
deskcheck inreceiptprepaidrefundroadside assistance30 minutesshuttleexpediabus driver
★ 5★ 4★ 3★ 2★ 1Was charged for 2 gallons of gas ($23) after returning the vehicle completely full of fuel. Unfortunately I cannot get a hold of them, nor did I think to take a picture of the meter while dropping of the car to contest.Compete theft and fraud. Make sure to take a picture when returning the vehicle or better yet just not give this company your money and rent with someone else.
Jul 13, 2025 · Ken GolonkaTook an hour to reach the service counter. Was not informed my options regarding rental car protection/coverage and as a result of the major inconvenience, was given the "basic" protection package instead of using my own insurance and burned $300 for no reason.Be cautious if you prepay for your rental and get additional charges added on to your rental invoice.Other than that the rental car itself was great but an extremely below average customer experience. Would not recommend.
Jul 06, 2025 · Michael BellI am so disappointed, first there was no service after the counter. Was told go pick a vehicle in the first two rows , utility was an upgrade. Only choice was kia force's which I found out after leaving the airport is a compact and I paid for midsized. No one inspected the vehicle and there are scratches everywhere. Which I was warned if there are any, that they would surely charge me.
Sep 14, 2024 · Steve HainesWhen we first arrived there was a super long line and had to wait about 30 minutes to get help and was rushed through service, all 3 front desk people including the manager at the time were very rude too all the customers that we could hear. After we dealt with that experience we got charged a lot more than originally expected and we looked at the receipt and saw an extra $140 charge for a loss damage waver that I never was told about aswell as roadside assistance. We immediately called the online help center and talked to a man on there who informed us that he put a note in our file and that when we return it would be handled at the front desk. After returning the car we proceeded in and talked to yet again a rude and impatient front desk worker who said they can’t do anything and that there was nothing our file. So she called the manager over who was for the first time in our entire experience with dollar was an actual nice understanding person. But ultimately told us that there is nothing we can do and that he will escalate the issue but it will most likely be denied since we are just now talking to them in person at the end of the rental. The manager then politely asked the front desk lady to print us a final receipt for us to have and she even gave him an attitude and was very disrespectful to him and us for the rest of the interaction. On top of that he said that if it was approved it would be 6-8 weeks till we would see the refund which also just seems very strange to take that long to get a refund. So we were lied to on the phone with the call center. Had terrible customer service picking up and dropping off when talking to the people who work there and overcharged for things that we didn’t want. Overall terrible experience and will never use them again.
Jun 15, 2025 · Anthony FabianI was worried after reading all the bad reviews but I had no issues. I walked in at a good time, and there was no wait. I was in and out to rent my car. I booked last minute for a van for spring break.This was by far the best deal around. Drop off went smooth. I pulled up got out the car and they emailed my receipt right away. They did not do a lookover when I rented the car. So I made sure to do it myself and stop at the booth on the way out made them note any damage to the car so I wouldn't be responsible and also saved my gas receipt. Just in case, but I did not have any issues with that either.Edit: I traveled to Florida and just received the bill for $26 in toll charges plus an additional $50 convenience fee. I definitely recommend inquiring into this if your traveling anywhere with toll roads.
Apr 16, 2025 · Ashley Arzola
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