Dollar Car Rental - Dsh Aurora Co South

- 998 S Havana St, Aurora, CO 80012

For residents across Colorado, having access to convenient and affordable car rental options is a practical necessity, whether for navigating daily commutes, embarking on a mountain adventure, or simply needing a temporary vehicle. This article aims to provide a clear and factual overview of the Dollar Car Rental - Dsh Aurora Co South location, situated at 998 S Havana St, Aurora, CO 80012. Dollar Car Rental is a well-known name in the industry, often associated with competitive pricing. However, like any large service provider, the actual customer experience can vary by location. We will delve into what Colorado locals can expect from this particular branch, drawing on publicly available information and diverse customer feedback to offer a balanced perspective.

The demand for rental cars in Colorado is consistent, given our active lifestyles and the vast distances between cities and natural attractions. Locals often seek out options that are not only budget-friendly but also reliable and straightforward. While Dollar Car Rental aims to fulfill the "great value for money" promise, understanding the nuances of an off-airport location, and being aware of potential challenges, is key to a smooth rental process. This guide will cover the location's accessibility, the range of services typically offered by Dollar, and highlight key features—both positive and areas for caution—derived from real customer reviews.

Navigating car rental agreements and understanding all potential costs upfront can sometimes be complex. By providing detailed information about this specific Dollar Car Rental branch, we hope to equip our Colorado community with the knowledge needed to make informed decisions and prepare for their next rental, ensuring their journey is as stress-free as possible.

The Dollar Car Rental - Dsh Aurora Co South branch is located at 998 S Havana St, Aurora, CO 80012, USA. This places the branch strategically on South Havana Street, a significant north-south thoroughfare in Aurora. For Colorado locals, especially those residing in Aurora or the eastern part of the Denver metropolitan area, this location offers an accessible option outside of the often-busier Denver International Airport (DIA) rental counters.

South Havana Street provides good connectivity to surrounding neighborhoods and other major roads in Aurora. It's relatively easy to reach from different parts of the city and nearby communities. While specific public transportation routes would need to be checked with RTD, major streets like Havana typically have bus service, potentially offering access for those without a personal vehicle. As a "neighborhood location," it generally provides the convenience of being closer to residential areas and local businesses, which can be advantageous for residents who need a rental for daily use or local travel.

The operating hours for this location are typically Monday to Friday from 8:00 AM to 5:00 PM and Saturday from 9:00 AM to 12:00 PM, with Sundays closed. These hours cater to standard weekday needs but offer limited weekend flexibility. Being an off-airport location, it might also offer more streamlined pick-up and drop-off processes compared to the high-volume airport facilities, though customer experiences (as detailed later) suggest that this isn't always the case. Renting from a neighborhood location can sometimes help avoid certain airport-specific fees, but it's crucial for renters to verify all charges.

Dollar Car Rental, as part of a larger global rental network, typically offers a standard range of services to meet various transportation needs. The 998 S Havana St, Aurora branch would generally provide:

• Diverse Vehicle Fleet: Dollar offers a selection of vehicles across different categories, aiming to cater to various budgets and travel needs. This typically includes:

  • Economy and Compact cars (e.g., Chevrolet Spark, Ford Focus) for fuel efficiency and city driving.
  • Mid-size and Full-size sedans (e.g., Chevrolet Malibu) for more comfort and space.
  • SUVs (e.g., Nissan Rogue, Peugeot 2008, GMC Yukon) which are popular for Colorado's varied terrain and for accommodating more passengers or luggage.
  • Minivans (e.g., Chrysler Pacifica) for families or larger groups.
  • They also list a "Manager Special EV," indicating potential for electric vehicles.

• Online Reservation System: Customers can book vehicles in advance through Dollar's website or other booking platforms. This allows for planning and securing the desired vehicle type, especially during peak seasons or for specific travel dates. Travel tips from Dollar suggest booking in advance for better availability.

• Flexible Rental Periods: Daily, weekly, and potentially longer-term rental options are generally available to accommodate various needs, from short trips to extended rentals due to car repairs or longer visits.

• Optional Add-ons and Protection Products: Renters can typically opt for extras such as GPS navigation systems, child safety seats (infant, toddler, booster), and various protection plans. These might include Loss Damage Waiver (LDW) and liability protection, which are designed to reduce the renter's financial responsibility in case of damage or accident. It is important to carefully review these options and check existing personal insurance coverage.

• One-Way Rentals: Some Dollar locations offer the flexibility of one-way rentals, allowing customers to pick up a car at one location and drop it off at another, though a one-way drop fee usually applies. It's advisable to confirm this with the specific Aurora branch if needed.

Based on the provided information and customer feedback, the features and highlights of Dollar Car Rental - Dsh Aurora Co South present a mixed picture:

Potential Highlights (based on general Dollar offerings and some positive aspects mentioned in broader reviews):

• Competitive Pricing (Potential): Dollar is often perceived as a budget-friendly option, with average daily prices for popular car types at this location ranging from around $50-$146, and "good deals" sometimes available for as low as $62 per day. This appeals to cost-conscious Colorado locals.

• Diverse Fleet Options: The ability to choose from economy cars to various SUVs means customers can select a vehicle suitable for different needs, whether it's a fuel-efficient city car or a larger vehicle for mountain excursions.

• Neighborhood Convenience: Being a non-airport location, it offers local residents an option closer to home, potentially saving travel time to DIA.

• Online Booking: Easy online reservation system for pre-booking, which can help secure desired vehicle types and rates.

Areas of Concern/Challenges (based on detailed customer reviews):

• Unexpected and Exorbitant Charges: Multiple severe complaints center on "unfair and outrageous additional charges" upon return, sometimes nearly doubling the initial rental fee. Examples include unmentioned child seat costs, and confusing/mandatory EZ pass charges that resulted in significant, unexpected fees ($15 per use plus tolls). This suggests a lack of transparency and potential hidden costs.

• Billing Discrepancies and Fraud Allegations: There are explicit complaints about being charged for fuel even when the car was returned full, and accusations of the company being "scam artists" and "very dishonest" regarding billing, even for prepaid reservations.

• Poor Customer Service (during issues): Reviews describe agents who "could not speak English very well," causing communication struggles, and instances of being "laughed at by the desk employee" when disputing charges. This indicates a significant breakdown in support when problems arise.

• Vehicle Availability Issues: Customers report that the "type of car reserved was not available," leading to being offered unsuitable alternatives or being charged more for a different class. This can disrupt travel plans, especially when specific vehicle capabilities (e.g., for mountain driving) are needed.

• Inadequate Information/Disclosure: Complaints suggest that critical information about charges (like child seat costs or EZ pass usage) is not clearly explained at pick-up, leading to renter confusion and unexpected bills.

• Difficult Dispute Resolution: Customers resorting to credit card disputes ("immediately called Amex to dispute the charges") indicates a challenging or impossible process to resolve issues directly with Dollar Car Rental.

For Colorado locals wishing to contact the Dollar Car Rental - Dsh Aurora Co South branch, here are the provided details:

Address: 998 S Havana St, Aurora, CO 80012, USA

Phone: (303) 695-8787

Mobile Phone: +1 303-695-8787

Given the significant concerns raised in customer reviews, it is highly advisable to exercise extreme caution if choosing to rent from this location. When contacting them, be prepared to ask very specific questions about all potential fees, insurance options, and the exact working of any additional services like toll passes. It is crucial to get all agreements and charges in writing and confirm them verbally.

For Colorado locals, choosing a car rental service is a decision that weighs convenience, cost-effectiveness, and, critically, reliability and transparency. The Dollar Car Rental - Dsh Aurora Co South branch at 998 S Havana St in Aurora presents itself as a neighborhood option with potentially competitive pricing and a diverse fleet, making it superficially appealing for various local needs, from everyday errands to weekend excursions. Its location on a major street in Aurora offers practical accessibility for residents in the eastern Denver metropolitan area, potentially saving a trip to the airport.

However, based on numerous and significant customer complaints, the suitability of this particular Dollar Car Rental location for Colorado locals is severely compromised. While the brand aims to provide good value, the recurring themes of "unfair and outrageous additional charges," alleged "dishonest" billing practices, "terrible customer service" during dispute resolution, and issues with vehicle availability paint a concerning picture. For any local, the stress and financial burden of unexpected charges, especially for services not clearly explained or even requested (like mandatory EZ pass or child seat fees), can quickly negate any initial perceived savings. Furthermore, facing unhelpful or dismissive staff when attempting to resolve these issues is a major red flag for consumer trust.

The experience of customers being charged for fuel despite returning the car full, or not receiving the reserved vehicle type, points to systemic issues that can lead to significant inconvenience and financial loss. In a state like Colorado, where a reliable and appropriate vehicle can be essential for safely navigating varied terrains and weather, being denied the reserved car or encountering unexpected costs can severely impact travel plans. Therefore, while this Dollar Car Rental branch might appear convenient and affordable at first glance, the overwhelming negative feedback regarding transparency, billing practices, and customer service suggests that Colorado locals should proceed with extreme caution. It is advisable to explore alternatives or, if choosing this location, to document everything meticulously, question every charge, and be prepared for potential challenges.

Dollar Car Rental - Dsh Aurora Co South

998 S Havana St, Aurora, CO 80012, USA