Dollar Car Rental - Memphis International Airport Photos










Dollar Car Rental - Memphis International Airport Introduce
For individuals traveling through or residing in Tennessee, particularly in the bustling city of Memphis, securing a reliable and convenient car rental is often a top priority. Whether you're flying into Memphis International Airport (MEM) for a business trip, a family vacation, or are a local resident in need of temporary transportation, understanding your car rental options is essential. This article focuses on Dollar Car Rental at Memphis International Airport, aiming to provide a clear, engaging, and factual overview from the perspective of a local user.
In a state as diverse as Tennessee, having access to personal transportation offers unparalleled freedom to explore everything from the vibrant music scene in Memphis to the natural beauty of the Great Smoky Mountains. Car rental services at key transit points like MEM Airport are designed to facilitate this mobility, offering a range of vehicles to suit various travel needs and budgets. Dollar Car Rental is one of the prominent providers at this location, and knowing what to expect can significantly enhance your travel experience.
While the goal of any rental experience is a smooth transaction, it's also important to be aware of potential challenges and how to navigate them effectively. This guide will delve into the services, location specifics, and key features of Dollar Car Rental at Memphis International Airport, drawing on publicly available information to give you a comprehensive picture.
Dollar Car Rental is a globally recognized brand in the car rental industry, operating alongside other major players to provide diverse vehicle solutions. The Dollar Car Rental branch located at Memphis International Airport aims to serve the needs of travelers arriving by air, as well as local residents seeking a convenient pick-up point. As an on-airport rental facility, it is designed for ease of access directly upon arrival at MEM.
Car rental at an airport location is often a preferred choice for many, as it minimizes the hassle of arranging separate transportation to an off-airport site. Dollar's presence at 2491 Winchester Rd SUITE 100, which is part of the Memphis International Airport's rental car center, means it's situated within a consolidated facility that houses multiple rental agencies. This setup is intended to streamline the rental process for customers, allowing them to proceed from their flight directly to their chosen vehicle.
The company prides itself on offering competitive pricing and a variety of vehicles, catering to both budget-conscious travelers and those requiring specific car types for their journey through Tennessee. However, like any high-volume service, understanding the intricacies of their operations, including policies on pre-registration and potential charges, is key to a satisfactory experience.
Dollar Car Rental at Memphis International Airport is conveniently located at 2491 Winchester Rd SUITE 100, Memphis, TN 38118, USA. This address places it directly within the airport's designated car rental center, which is typically accessible via a short walk or shuttle service from the main terminal building. Being an on-airport location is a significant advantage for travelers, as it eliminates the need for external transportation upon arrival, saving both time and effort.
For those arriving by air, follow the signage within the terminal to the "Rental Car Center" or "Ground Transportation." The rental counters for all major companies, including Dollar, are usually co-located in this central facility. For locals driving to pick up a rental, the airport is well-connected by major roads, including Winchester Road, making it a familiar and straightforward destination within Memphis.
It's worth noting that while the location is designed for convenience, large airport rental centers can sometimes experience high traffic, especially during peak travel times. Planning your arrival and considering potential wait times at the counter, even with pre-registration, can help manage expectations. The combined presence of several rental companies in one center also implies a competitive environment, which can sometimes benefit customers through diverse options.
Dollar Car Rental typically provides a comprehensive range of services tailored to meet diverse customer needs. At their Memphis International Airport location, you can expect:
- Extensive Vehicle Fleet: Dollar offers a wide selection of vehicles, from economy cars like the Chevrolet Spark and compact options (e.g., Nissan Versa Note) for solo travelers or couples, to mid-size and full-size sedans (e.g., Chevrolet Malibu), SUVs of various sizes (e.g., Hyundai Santa Fe, Chevrolet Traverse, Nissan Rogue, Jeep Compass) for families and groups, and even minivans (e.g., Chrysler Pacifica). They may also offer specialty vehicles such as convertibles (e.g., Ford Mustang) and premium or luxury cars (e.g., Chrysler 300, Mercedes-Benz models) for those seeking an upgrade.
- Flexible Rental Periods: Customers can rent vehicles for short durations (daily, weekend) or for extended periods (weekly, monthly), providing solutions for various travel needs, from quick city trips to longer explorations of Tennessee.
- Online Booking and Pre-registration: Dollar encourages online booking and offers a pre-registration service, often touted to allow customers to "skip the counter" or expedite the pick-up process. This feature aims to save time upon arrival by allowing customers to provide necessary information in advance.
- Optional Add-ons: Standard optional services include GPS navigation systems, child safety seats (infant, toddler, booster), and various protection plans (e.g., Loss Damage Waiver, Supplemental Liability Insurance) for peace of mind during the rental period.
- Dollar Express Rewards: A loyalty program that allows frequent renters to earn points towards free rental days and potentially benefit from expedited service and other perks, such as an authorized additional driver (spouse or domestic partner) at no extra charge.
- 24/7 Roadside Assistance: For issues that may arise during the rental, such as mechanical breakdowns or flat tires, Dollar typically provides roadside assistance to ensure customer support.
Dollar Car Rental at Memphis International Airport offers several features that are designed to enhance the rental experience:
- Airport Convenience: The primary highlight is its location directly at MEM Airport, offering unparalleled convenience for travelers flying into Memphis. This allows for a swift transition from plane to car, ideal for those on tight schedules or with heavy luggage.
- Variety of Vehicle Classes: The diverse fleet ensures that renters can usually find a vehicle that matches their specific needs and budget, from economical compacts to spacious SUVs and vans. The most popular car types rented here include the Chevrolet Malibu and various SUVs.
- Online Pre-registration: The advertised benefit of pre-registration is a streamlined pick-up process, potentially allowing customers to bypass the rental counter and go directly to their vehicle. This feature is particularly appealing for busy travelers seeking efficiency.
- Competitive Pricing: Dollar is generally positioned as a value-oriented brand, aiming to offer competitive rates that appeal to budget-conscious renters.
However, it is crucial for customers to be aware of common challenges highlighted in reviews, such as potential discrepancies between reserved and available vehicle types, issues with the efficiency of the "skip the counter" process, and concerns regarding additional fees. Clear communication and thoroughly reviewing rental agreements upon pickup and return are highly recommended.
For direct communication with Dollar Car Rental at Memphis International Airport, you can use the following details:
- Address: 2491 Winchester Rd SUITE 100, Memphis, TN 38118, USA
- Phone: (866) 434-2226
- Mobile Phone: +1 866-434-2226
It is always advisable to contact the rental branch directly for specific inquiries, to confirm reservation details, inquire about vehicle availability, or to address any concerns you might have before or during your rental period. This is especially important if you anticipate a late arrival or need to modify your reservation.
For locals in Tennessee, particularly those in the Memphis area, Dollar Car Rental at Memphis International Airport offers a practical and accessible option for their car rental needs. Its location directly at MEM is a significant advantage, providing unparalleled convenience for residents who may be returning from a flight and need immediate ground transportation, or those who find the airport location easy to access for local rentals.
The wide selection of vehicles ensures that whether a local needs an economical car for short errands, a spacious SUV for a family trip within Tennessee, or a temporary replacement vehicle, Dollar aims to have an option available. The appeal of competitive pricing makes it an attractive choice for those looking to manage their travel expenses effectively.
While customer experiences can sometimes present challenges, particularly concerning wait times, vehicle class availability, and understanding all fees, these are often manageable with clear communication and careful attention to booking details. For Memphis residents, understanding the pre-registration process and confirming vehicle specifics can lead to a smoother experience. Ultimately, Dollar Car Rental at Memphis International Airport serves as a convenient, diverse, and generally affordable option for locals seeking reliable transportation solutions within their community and for wider exploration of Tennessee.
Dollar Car Rental - Memphis International Airport Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Dollar Car Rental - Memphis International Airport Location
Dollar Car Rental - Memphis International Airport
2491 Winchester Rd SUITE 100, Memphis, TN 38118, USA
Dollar Car Rental - Memphis International Airport Reviews
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★ 5★ 4★ 3★ 2★ 1You get what you pay for. Their customer service reps do not care about anything. On the day I was there, they said there was an issue and then closed the kiosk and walked away while 15+ people stood in the 98° heat. I waited 2 hours to get the car I had already paid for and gone on-line & completed the preregistraion which stated that I wouldnt even have to go to a desk (online & the 7ft sign right next to their kiosk says that if you pre-register you can go straight to the car). Only to find out that they are falsely representing that you can go straight to the car. False advertisement! Don't bother calling the 1800#, that rep said that they don't handle that, and I would have to talk to the manager or go online and file a complaint and wait 3 days. Why can't the customer do what they advertise? Won't use them again. Unfortunately, it looks like Hertz, Doller & Thrifty are all the same people.
Jun 25, 2025 · John GoschPlease stay away from this company.I have rented an SUV but when I was there there was no SUV available and gave me a normal compact car. No price adjustment. When I returned the car I got a bill next day with extra fees. Even I returned it on time and there was no damage on the car, they charged me extra day fee and damage at rental. Their customer service is horrible and I dont know I will get my refund or not. I will update my post if I get my refund.I am editing my post. I got my refund but it is a very long process. Also, never able to reach their counter when I called
Jun 11, 2024 · Emre UgurluWe had a reservation for a SUV for the four of us. When we got the car it smelled like cigarettes even though it was a no smoking car. When we went back to the counter they said it was the only SUV they had and pretty much we had to take it. The car ran fine and no problems there but every time we got back in we were reminded of the cigarette smell. When we returned the car the process was so slow and took forever. I'm a seasoned traveler and have never waited more than 5 minutes to return a rental. There was only one person working the counter and we had to wait in the same line as people who wanted to rent cars. The whole process to return the car was over 30 minutes. Keep that in mind when you need to catch a flight from this place.
May 20, 2025 · dothedewww321Yes please stay away from Dollar Rental Car they practices bad business. I made a reservation on 4/17/25 Dollar Rentalmade charges of 106.65 for a deposit to my card before I could get off the phone good.I needed this rental car to go out of town to family funeral went to pick the car up at Dollar Rental at the Memphis Airport on 4/25/25. Customer service was rude and un -concerned. They told me they couldn't let me have the car using the same card they charge the deposit to.had to leave the business with NO CAR and NO refund it was grief on top grief that day...I want my REFUND if my card was good enough for the deposit i should have gotten a car I received nothing. DOLLAR RENTAL do better you are renting cars every day people are watching you. I want my refund and I will up date this post to show others how you deal with this matter.
May 21, 2025 · Lois BerryIf I could give a zero I would. Here’s my story.Horrible stay away! Literally the worst experience I’ve ever had with car rental. When I get to the booth, no one is inside, but there is a guy outside the booth. He was chatting with a customer. He saw that I was standing there wanting to check in and didn’t say anything. I had to ask him if there is a line. I get behind the customer who’s trying to extend her current car rental. At this time there is now the guy went to the booth and a girl in the booth as well. They continue to go back-and-forth with this customer for 15 minutes. Instead, one of them could’ve broke off and helped me while the other stays and help her but they didn’t. Finally, once that customer leaves, I walk up and say hi can I check in? The lady rudely slams the window shut and rudely says hold on ma’am. I then they both continue to stand there for five minutes while they’re discussing/talking crap on the previous customer.She finally opens up the window and we started to check in at one moment. She gets out her phone and is texting instead of helping me. As she is checking me in, she hollered at the guy to say that she doesn’t even have a vehicle that we requested (standard suv). I knew this was gonna take even longer so I just asked them. What do you have? They put me in a smaller SUV when I was supposed to get a standard size SUV.. then I had requested a car seat which they also did not have. I had told him I’m in a hurry and the guy was supposed to go get the car seat but and instead he started chatting up with another coworker. We finally get everything packed in the car, but we’re still waiting on the car seat. Another 20 minutes has gone by and he’s still not back with the car seat. I went to go look for him and finally, I found him. He continues to walk slow the entire time not in any hurry. Mind you I have a very tired toddler and infant with me.Then when we were headed out to leave the parking garage, we get to the booth and no one is there to check us out and open up the exit bar for us to leave. We sit there for another 10 minutes trying to figure out if it’s automatic or if it’s with a QR code finally, we decided to do a U-turn and go back to the check-in booth. I get out of my car and go up to the window. There is now an additional lady helping customers and the other lady who was rude to me earlier is sitting there eating a bowl of salad with her window open. I walk up and ask how do we get out of the parking lot. The girl with a salad slams her window Shut again and the other one who is actually working says she will be at the booth to let us out shortly.I felt bad for the girl that was hurrying to help people out. She was the only nice, efficient employee there was.I’ve worked in jobs that rely on customer service. And those two dollar employees had no business working with people. The most rude and snotty workers ever. They need to have a job that does require them to speak to anyone. Seriously! Wish I would have got their names. I can tell you it was the two people that were “rudely working” the booth on 5/28 at 6pm
May 30, 2025 · Brelynn Eteaki
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