Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
For residents and travelers in East Tennessee, particularly those near Knoxville, Maryville, and the McGhee Tyson Airport (TYS) area, having a reliable and well-stocked car rental agency is essential. The Enterprise Rent-A-Car location at 2306 Alcoa Hwy in Alcoa, TN, serves as a primary hub for a wide array of vehicle needs, from everyday passenger cars to spacious vans for group travel or commercial use. This specific branch carries the backing of a major national brand, but also offers unique local distinctions, notably identifying as a women-owned business.
Enterprise is renowned for its large and diverse fleet, ensuring customers have access to vehicles for virtually any situation—whether it’s a standard rental for a weekend getaway, a vehicle for corporate travel, or a temporary replacement car needed after an accident. Their commitment to offering various vehicle classes means you can typically find everything from fuel-efficient compact cars to full-size SUVs and minivans, all available for pick-up at their convenient Alcoa Highway location. They focus heavily on providing accessible, onsite services to make the rental process as straightforward as possible.
It is important for local users to note the distinction between this location and the on-site airport counters. While situated very close to McGhee Tyson Airport (TYS), the 2306 Alcoa Hwy branch operates as a distinct location, and users should confirm specific pickup and drop-off arrangements, especially regarding shuttle services, when booking. This helps manage expectations and plan logistics, potentially saving time and cost on arrival.
Like any high-volume service provider, customer experiences can vary. Some patrons report excellent overall satisfaction, highlighting the variety of the fleet. However, it is necessary to acknowledge that other customers have expressed concerns regarding vehicle availability, billing accuracy, and preparation of the rental car. Therefore, when making a reservation at this branch, Tennessee customers are advised to carefully confirm their reserved vehicle class, check their final bill for accuracy upon pickup, and quickly inspect the vehicle's condition, including any service indicators, before leaving the lot. Pre-verification of all details is the best approach to ensure a smooth transaction.
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The Enterprise Rent-A-Car location is strategically situated on a major artery near the Knoxville-Alcoa area, making it easily reachable from both the city of Maryville and Interstate 140 (Pellissippi Parkway).
- Address and Proximity: The branch is located at 2306 Alcoa Hwy, Alcoa, TN 37701, USA. This address places it directly on Alcoa Highway, which is the main route connecting Knoxville and Maryville, and it is in close proximity to the McGhee Tyson Airport (TYS).
- Operating Hours: The neighborhood location offers consistent hours to serve local renters, though they are subject to change. Typically, the branch operates:
- Monday – Friday: 7:30 AM – 5:30 PM
- Saturday: 9:00 AM – 12:00 PM
- Sunday: Closed
- After-Hours Returns: For customers needing to drop off a vehicle outside of regular business hours, the facility generally offers an after-hours return service. This usually involves parking the vehicle in a designated spot, locking it, and placing the keys in a secure drop box at the front entrance. However, the renter remains responsible for the vehicle until it is checked in by staff during business hours.
- Physical Accessibility: Enterprise at this location is committed to accessibility, featuring a Wheelchair accessible entrance and a Wheelchair accessible parking lot to ensure that all customers can access their services conveniently and comfortably.
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As a comprehensive vehicle rental provider, Enterprise on Alcoa Highway supplies a full range of rental solutions tailored for various personal and professional demands in the Tennessee region.
- Car Rental Agency Services: Offering a wide spectrum of passenger vehicles for daily, weekly, or extended rentals, including:
- Small/Economy Cars (e.g., Mitsubishi Mirage, Nissan Versa)
- Intermediate/Medium Cars (e.g., Toyota Corolla, Volkswagen Jetta)
- Full-Size/Large Cars (e.g., Chevrolet Malibu)
- SUVs (e.g., Nissan Rogue, Chevrolet Equinox)
- Luxury Vehicles (e.g., Audi A4 or similar)
- Van Rental Agency Services: Ideal for family trips, small events, or transporting small cargo, the fleet includes:
- Minivans (e.g., Chrysler Pacifica)
- Note: Availability of larger passenger or cargo vans should be confirmed at the time of reservation.
- Payment Flexibility: The agency accepts multiple payment methods for customer convenience, including major Credit cards, Debit cards, and NFC mobile payments. Note that specific policies regarding the use of debit cards for deposit holds should be confirmed with the local office.
- Onsite Services: All rental, pick-up, and return procedures are conducted directly on-site at the 2306 Alcoa Hwy location.
- Refueling Options: Customers typically have choices on how to pay for fuel, including pre-paying for a full tank, having the agency refill the tank upon return (with a service charge), or refilling the tank themselves before returning the vehicle.
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This particular Enterprise branch offers several noteworthy features that may influence a Tennessee customer’s decision, especially those in the military or those who value supporting diverse local businesses.
- Women-Owned Business: The location proudly identifies as a women-owned establishment, allowing customers who prioritize supporting diverse enterprises to patronize this branch with confidence.
- Active Military Discounts: The agency extends discounts and specialized rates to active military personnel. This is a significant benefit for service members and their families in the nearby area. Customers should verify military status upon booking to secure the appropriate discount, often a percentage off the base rate.
- National Network Reliability: Backed by the Enterprise brand, customers benefit from the vast resources, maintenance protocols, and insurance coverages typically associated with a leading national car rental company.
- Flexibility on US/Canada Travel: Most vehicles rented from Enterprise in the United States are permitted for travel throughout the US and Canada, offering flexibility for extended road trips outside of Tennessee.
- Youthful Driver Charges: The agency adheres to standard Enterprise policies regarding age requirements, with specific charges typically applying for renters under 25 years old. The age requirement can generally start as low as 21, but renters should confirm the policy for their specific age group and vehicle class.
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To ensure a smooth rental experience, it is highly recommended to call the Alcoa Hwy branch directly to confirm your reservation details, vehicle availability, and all pricing components.
- Address: 2306 Alcoa Hwy, Alcoa, TN 37701, USA
- Phone (Local): (865) 984-8448 Phone (Mobile/Primary): +1 865-984-8448
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Enterprise Rent-A-Car at 2306 Alcoa Hwy is an optimal choice for Tennessee locals who value the security of a major national brand while appreciating a local touch, especially if they qualify for specific benefits.
This location is particularly worth choosing if:
- You Require an Active Military Discount: The availability of active military discounts provides clear cost savings and is a strong incentive for service members in the region.
- You Need a Wide Variety of Vehicle Classes: From small economy cars for quick errands around Alcoa to large minivans and full-size SUVs for a trip across the state, the Enterprise fleet is comprehensive and usually well-stocked to meet diverse demands.
- You Value Supporting Diverse Businesses: For customers who prefer to support women-owned enterprises, this location offers an opportunity to do so within the established framework of a major rental service.
- You Need After-Hours Flexibility: The availability of an after-hours return service provides convenience for renters with late travel schedules or unexpected delays, allowing them to drop off the vehicle even outside of the branch's operating hours.
To maximize your experience, Tennessee customers are advised to utilize the provided phone number to confirm all reservation details, including vehicle type, total estimated cost, and any specific policies regarding billing or vehicle preparation, thereby leveraging the benefits of a major network while ensuring local service meets expectations.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car Reviews
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★ 5★ 4★ 3★ 2★ 1Not only did they not have an SUV that I had a reservation for but they over charged me by double, before I even returned the car. They also over charged me per day for the car and I had to call customer service to escalate my reservation for compensation. The car they gave me was a brand new Toyota Camry which was great however they didn't service it so the warning notification for needing service came on every 45 minutes while driving and every time I started the car. How can you not service a car before a customer gets it?!
Jun 29, 2025 · allison pinedaDO NOT RENT FROM THIS ENTERPRISE LOCATION:If you want to pay hundreds of dollars for poor customer service and endless hassle afterwards, then rent from this Enterprise. Otherwise, go with a reputable company.What goes into a poor experience?1. This company claims to be at the airport but it is not. There is no shuttle and you have a take a taxi or uber to get there. So tack on at least $20-$40 to your rental costs.2. Lack of inventory. I had to wait an hour for the car that I had reserved.3. This company overcharged me for the rental car by claiming that I requested an upgrade when no such thing ever happended. Then they refused to adjust the overcharge.I am loyal to Enterprise as a brand. I travel for work frequently and have rented from the national organization at least 15 times in the past year. However this location with its false advertising and deceptive charges should be avoided at all costs.
Aug 13, 2025 · rick wionAfter having a large SUV to seat 7 reserved for a month for our family trip I get a call the night before that they don't have a car for me! Not even a mini van. Largest car available seated 5.Very disappointing and unacceptable!
Oct 04, 2025 · Lee PadgettWhat a great rental experience! Gavin and Regan ensured that our vehicle was ready to go on time and we were out the door in a flash. The entire staff is professional and friendly.
Sep 03, 2025 · Glenn CampbellVery friendly staff, quick processing turnaround, ready access to good quality vehicles with many options, plus the price, make Enterprise my car rental company of choice. The Alcoa, TN office is fantastic.
Jul 28, 2025 · D. Martin Piepenbrok
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