Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
For residents across Maryland, reliable and convenient transportation is a fundamental necessity, whether it's for daily commutes, weekend adventures, or navigating unexpected vehicle repairs. When the need for a temporary set of wheels arises, a trusted car rental service becomes invaluable. In College Park, Maryland,
Enterprise Rent-A-Car
at its Baltimore Avenue location has consistently demonstrated its commitment to providing exceptional service, blending the expansive resources of a national brand with the personalized attention of a local team.Maryland's unique geography, from the vibrant university town of College Park to the historical sites of Annapolis and the natural beauty of the Eastern Shore, often requires flexible travel solutions. While public transportation serves many areas, a rental car offers unparalleled freedom, allowing locals to explore their state at their own pace, accommodate family needs, or manage business travel efficiently. Enterprise Rent-A-Car in College Park aims to be that reliable partner, ensuring Marylanders have access to quality vehicles and a seamless rental experience tailored to their specific requirements.
The Enterprise Rent-A-Car branch in College Park is conveniently located at
9321 Baltimore Ave, College Park, MD 20740, USA
. Baltimore Avenue (US Route 1) is a major thoroughfare running through College Park and connecting to surrounding communities, making this location highly accessible for residents in College Park, Beltsville, Adelphi, and other parts of Prince George's County. Its position on a main road ensures easy navigation for customers, minimizing travel time for both pick-up and drop-off.As a "home city" branch, this Enterprise location serves the day-to-day rental needs of the local community, distinguishing itself from airport-centric operations. This means Marylanders can often find competitive rates and avoid the additional fees and logistical complexities associated with airport car rentals. The local staff's familiarity with the area's routes and traffic patterns further enhances the convenience for customers navigating to and from the branch.
Enterprise Rent-A-Car is globally recognized for its comprehensive range of rental services, and the College Park branch on Baltimore Avenue fully embodies this commitment, offering a wide array of options to meet diverse customer needs:
Diverse Vehicle Fleet: Enterprise boasts one of the largest and most varied vehicle fleets in the industry. Customers at this College Park location can typically choose from:
Economy and Compact Cars: Ideal for fuel efficiency and navigating city streets or short commutes within College Park or to nearby Washington D.C.
Mid-size and Full-size Sedans: Perfect for comfortable daily driving, business trips, or longer journeys across Maryland.
SUVs and Minivans: Spacious options for families, groups, or those needing extra cargo room for gear when heading to a Maryland state park, a sports event, or a weekend getaway.
Premium and Luxury Vehicles: For those seeking an elevated driving experience or a special occasion, higher-end models may be available.
Pickup Trucks and Cargo Vans: While primary car rentals, Enterprise's network often provides access to utility vehicles for larger hauling needs, though specific availability should be confirmed directly.
Flexible Rental Periods: Enterprise offers versatile rental durations, including daily, weekly, and monthly options. This flexibility caters to a wide range of needs, from a quick single-day rental to longer-term requirements during extensive vehicle repairs or extended stays.
Insurance and Protection Plans: To provide peace of mind, Enterprise offers various optional protection products, such as Damage Waiver (DW), which waives or reduces the renter's financial responsibility for damage to the rental vehicle, and Supplemental Liability Protection (SLP). Renters are encouraged to review their personal insurance policies before purchasing these optional coverages.
Additional Driver Options: Renters can typically add a spouse or domestic partner as an authorized driver at no additional charge, provided they meet the age and licensing requirements. Other additional drivers can usually be added for a nominal daily fee.
24/7 Roadside Assistance: All Enterprise rentals typically include access to 24/7 roadside assistance, ensuring support in case of unexpected issues during your journey, providing an added layer of security for Maryland drivers.
Corporate Accounts & Insurance Replacement Programs: Enterprise is a leading provider for corporate accounts and frequently partners with insurance companies for seamless replacement vehicle services, a crucial offering for many Maryland drivers whose cars are undergoing repairs.
After-Hours Return: For added flexibility, the College Park branch offers an after-hours return option, allowing customers to drop off keys and vehicles outside of standard business hours into a secure drop box. Customers remain responsible for the vehicle until the branch reopens.
The Enterprise Rent-A-Car branch in College Park shines brightly due to its consistently high praise for customer service, as evidenced by recent customer testimonials:
Exceptional Customer Service: This is the most frequently highlighted feature. Reviewers consistently praise the staff, specifically mentioning Assistant Manager Essa Jagne and Makeda, for their "incredible kindness and patience," "true professional" demeanor, and for making the experience "thoroughly enjoyable." This indicates a strong commitment to personalized and attentive service.
Professional and Courteous Staff: The testimonials emphasize that the team members go "out of their way to make sure I was satisfied" and "took the time to explain every detail clearly." This level of engagement builds trust and ensures a positive rental experience.
Efficiency and Clarity: Even on a "busy Saturday morning," the staff managed to provide excellent service, suggesting efficient processes and clear communication, which are crucial for minimizing stress during vehicle rental.
Well-Maintained Vehicles: One reviewer noted that the "vehicle was very nice," implying that the fleet is kept in good condition, contributing to a comfortable and economical trip.
Seamless Insurance Coordination: The experience of being "directed here" by Geico and Makeda's assistance in "calling the insurance company to get things in order" highlights the branch's capability in handling complex insurance-related rentals efficiently, a significant relief for many locals.
Convenient Local Access: The Baltimore Avenue location offers straightforward access for College Park and surrounding area residents, making it a practical choice for everyday rental needs.
For inquiries, reservations, or any customer service needs related to the College Park branch, Enterprise Rent-A-Car can be reached at:
Address: 9321 Baltimore Ave, College Park, MD 20740, USA
Phone: (301) 345-6070
Mobile Phone: +1 301-345-6070
It is always recommended to contact the branch directly to confirm specific vehicle availability, rental policies, and to discuss any particular requirements you might have, especially for specialized vehicle types or longer rental periods.
For Maryland residents, particularly those in College Park and the surrounding Prince George's County area, the Enterprise Rent-A-Car branch at 9321 Baltimore Ave stands out as an exceptionally suitable choice for all car rental needs. Its highly accessible neighborhood location offers unparalleled convenience, allowing locals to pick up and return vehicles without the added travel and costs typically associated with airport rentals.
What truly elevates this Enterprise location for Marylanders is the consistent and enthusiastic praise for its customer service. Testimonials highlight staff members like Essa Jagne and Makeda for their professionalism, patience, and willingness to go "above and beyond" to ensure customer satisfaction, even during busy periods or complex insurance situations. This commitment to a personalized and seamless experience, combined with Enterprise's reputation for a diverse and well-maintained fleet, makes this branch a highly recommended partner for any local requiring temporary transportation. Whether you need a vehicle for routine tasks, an unexpected emergency, or an enjoyable trip across our beautiful state, Enterprise Rent-A-Car in College Park is dedicated to providing a reliable and truly pleasant rental experience for our community.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
9321 Baltimore Ave, College Park, MD 20740, USA
Enterprise Rent-A-Car Reviews
insurancemanagerpickupteamcollegeemployeescallbooksalesSUV
★ 5★ 4★ 3★ 2★ 1Thoroughly enjoyable rental experience with Enterprise Rental. Vehicle was very nice and my trip was comfortable and economical as well. Thank you Assistant Manager Essa Jagne. You're a true professional and extremely nice man! J'on Palmer College Park MD.
Apr 27, 2025 · Jon PalmerAfter my car was damaged and I needed a rental, Geico directed me here—and I’m so glad they did! I visited on a busy Saturday morning, and Makeda assisted me with incredible kindness and patience. She took the time to explain every detail clearly. Truly grateful for her help and the excellent service here. Thank you, Makeda, and the entire team—I highly recommend this place!
Mar 29, 2025 · Coco JiangTerrible, TERRIBLE experience. I started off by checking on me to see if the location nearest me had vehicles available. The location in question showed '10+' vehicles. It took me all of 15 minutes to get there. I was told they have no vehicles. Checked the site again and found another location 2 miles away on the same street I was on. When I got there I was advised that they did not have any vehicles. Called to the contact center to see if they had better Intel. After asking my zip code the agent advised me to go to the 2 places I had just left. Your system is terrible. I will never spend another dollar with this company. They're terrible. No one at the locations seem to know anything - other than saying, "we don't have any vehicles available". Uggg. Distressing just to type this and think about the experience. Stay away from Enterprise car rental. They don't give a damn about you.
May 02, 2025 · Lorren DaryaeiI loved the Nissan Rogue they gave me!! A little tricky on the gears, but easy enough to figure out! I was credited back my deposit same day I dropped it off! Thank you to the asst mgr, Essa, at the College Park location!! You were super helpful!!!
Mar 11, 2025 · Deborah Corcoran12/12 UPDATE/Chrysler VoyagerI made a reservation for 12/6, received a call before I could get there stating they didn’t have the vehicle I reserved 2 days prior. I didn’t worry much about it because I had a reservation for 12/7 as well AND there was snow on my commute for 12/6 and I wasn’t driving in snow. The morning of 12/7 I arrived to the lot at 7:13am and my son and I sat in my car discussing what we saw inside the gate because there wasn’t 1 minivan in site, red flag #1. Once the gate opened, we walked in and a young lady in a white SUV stared the office was opening late because the managers were in training. WHAT?!?!? She then asks if I have a reservation and I told her I did and what it was for and she says we don’t even have that here, try Hyattsville, Beltsville or Laurel. Now I reserved a vehicle to pick up at 7:30, go where I had to go and return it the same day, but now I the customer have to go around and search for my own vehicle to rent, red flag #2. Disappointed I was but knowing I had to make this trip that day or never, I drove to the Beltsville location and was told they didn’t have any cars and wanted to know why I was being sent around to look for a car when they could’ve called. I thanked them for their assistance and instead of heading to Laurel, I drove back down to College Park and let them know Beltsville didn’t have any cars and I wasn’t going to Laurel for a car when I reserved one here. After a little over 2 hours I was finally in a minivan, thanks to Mikayla who called around and found one in Lanham and had the young lady who sent me to Beltsville go pick it up. I was informed I would only be charged for that 1 day. I let Mikayla know since I was now leaving over 2 hours later that delays my return time by a few hours with the vehicle, she said it was fine, I told her okay because I’m moving my daughter out of her dorm, she said the van would have much more space, she was right. I returned to the lot the same evening, around 10:32pm, dropped the vehicle off, put the keys in the drop box and left it there with a little more fuel than what I had when I picked it up.Today is 12/12, I’ve yet to receive a call saying the rental was okay & my deposit will be sent back to me, nothing. I called the location multiple times on 12/9 between 9:05am & 10:28 and after being on hold with each call it disconnects because they’re so busy no one can answer the phone. I called the main number for Enterprise to discuss what might be going on and if I was able to drive I could but I had a medical procedure the day before so I’m unable to drive for a while and I was told the vehicle was checked in, it was okay and I should receive my deposit by Monday. I went on the app, there’s no info on the rental, the charge for the rental is no longer “pending”, it hit my account for the full $391.72, when it usually says the full amount is pending but when the vehicle gets checked back in there’s a reverse charge for the deposit, not this time. I want to know where my deposit is and make sure I don’t return to this location if I don’t have to because my experience between June, July and December were night & day. Mikayla dealt with a lot in there in her own and I have mad respect for her, her customer service is outstanding.Great service with a smile, Monday through Friday 👀2023 UPDATE!!Service continues to be exceptional & with a smile but let me add that’s Monday-Saturday because they’re extremely busy in the short amount of time they’re open on Saturday and the staff continues to provide that great customer service WITH a smile!!Let me also just say I made a reservation for the cheapest little car to get me from point A to point B but upon arrival there were no little beep beeps for me so Tahylor upgraded me & made me an even happier customer because now I’m considering buying that make & model!!There’s nothing like a satisfied customer, thank you again Tahylor, Brandon & Kenneth, you all are the best, I’ll be back!!
Dec 12, 2023 · LaTanya Lucas
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