Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
For many residents across Indiana, especially those in the bustling Northwest region, access to reliable transportation is a cornerstone of daily life and travel plans. Whether you're heading out for a weekend getaway to the Indiana Dunes, needing a temporary vehicle while your car is in the shop, or on a business trip navigating the local roads, a dependable car rental service is essential. In Highland, Indiana, Enterprise Rent-A-Car at 9650 Indianapolis Blvd stands as a prominent option, offering a variety of vehicles and aiming to provide a seamless rental experience for the local community. This article will explore what makes this particular Enterprise location a go-to for many Indiana drivers, covering its convenient location, diverse services, and insights from local customer experiences.
Enterprise Rent-A-Car is a widely recognized name in the vehicle rental industry, known for its extensive network and diverse fleet. For Indiana locals, the convenience of a nearby branch that understands regional needs is invaluable. While car rental experiences can sometimes vary, the Highland Enterprise branch strives to deliver consistent, friendly service that addresses the specific requirements of its customers, from individual renters to corporate accounts. Their focus is on getting you into the right vehicle, efficiently and professionally, for whatever your journey entails within the Hoosier State and beyond.
The Enterprise Rent-A-Car branch we're focusing on is strategically located at 9650 Indianapolis Blvd, Highland, IN 46322, USA. This address places it on a significant commercial corridor in Highland, making it highly accessible for residents throughout Northwest Indiana. Indianapolis Boulevard (US-41) is a major north-south artery connecting numerous communities in the region, including Hammond, Munster, Schererville, and Merrillville.
This prime location offers substantial convenience for Indiana customers. It means less time spent navigating complicated routes or traveling to distant airport rental hubs. Whether you're coming from work, home, or a nearby appointment, reaching this Enterprise branch is straightforward. Its easy-to-find spot on a main road ensures a smooth pickup and drop-off process, which is highly valued by busy individuals and families in the area. This local accessibility is a key factor in why many choose this particular Enterprise location for their car rental needs.
Enterprise Rent-A-Car typically offers a comprehensive range of services designed to meet diverse transportation needs. The Highland, IN branch strives to provide the full spectrum of options to its local clientele.
Wide Vehicle Selection: Enterprise boasts one of the largest and most diverse fleets. At the Highland location, you can expect to find a variety of rental car classes, including economy cars for fuel efficiency, compact and full-size sedans for general travel, SUVs for more space and capability, and minivans for larger families or groups. They also typically offer pickup trucks and cargo vans for moving or utility purposes. While specific availability can vary, they aim to cater to a broad range of preferences.
Short-Term Rentals: Ideal for daily, weekly, or weekend needs, whether it’s for leisure, local errands, or temporary vehicle replacement.
Long-Term Rentals: For those requiring a vehicle for an extended period, such as for business projects, longer vacations, or as a bridge during vehicle repairs, Enterprise offers flexible long-term rental options.
Corporate Rentals: Enterprise is well-equipped to handle corporate accounts, providing solutions for business travel, temporary fleet needs, and more. Customer reviews indicate that this branch has a good track record with company rentals, sometimes offering upgrades or specific car requests for these clients.
Damage Waiver (DW) Options: Like most rental companies, Enterprise offers Damage Waiver at the time of rental, which can reduce or waive the renter's financial responsibility for damage to the vehicle. It's an optional purchase that can provide peace of mind.
Additional Driver Options: The Highland branch allows for additional authorized drivers, typically the renter's spouse or domestic partner at no extra charge, provided they meet age and licensing requirements. Other additional drivers may incur a daily fee.
Cross-Border Travel: Most vehicles rented from this US location can be driven throughout the US and Canada. However, certain specialty vehicles (like large passenger or cargo vans) may have restrictions for international travel.
Customer feedback often provides the most authentic insight into a local business. For the Enterprise Rent-A-Car in Highland, IN, several key features and highlights consistently emerge, reflecting both strengths and occasional challenges:
Personalized and Friendly Staff: A significant highlight, as noted by a loyal customer, is the personalized service, with staff members like Brittany consistently recognizing repeat customers. The "whole staff is friendly, helpful, and consistent," contributing to a positive and welcoming atmosphere. This emphasis on friendly, approachable service makes the rental experience more pleasant.
Consistent Customer Service (for some): For many, the branch delivers "Great customer service every time," indicating a commitment to maintaining high standards in customer interactions. This consistency is highly valued by frequent renters.
Support for Corporate and Repeat Customers: The ability to receive car upgrades or specific car requests for company rentals suggests that the branch values and caters to its loyal and corporate clientele, aiming to provide a superior experience.
Vehicle Availability (General Fleet): While some specific vehicle types (like certain SUVs) might not always be immediately available despite reservations, Enterprise typically has a robust general fleet to meet common rental needs. It's advisable to reconfirm specific vehicle types, especially for popular models, prior to pickup.
Ease of Use for Repeat Customers: For those who rent frequently, the process is often smooth and efficient, benefiting from the consistent and familiar interactions with the staff.
Potential for Miscommunication on Availability: One review highlights a potential issue where a specific vehicle (an SUV in this case) was confirmed via reservation but then unavailable at pick-up. This suggests that while reservations are made, it's always prudent to confirm availability closer to the pickup time, especially for high-demand vehicles, to avoid disappointment.
For Indiana residents interested in renting a car from Enterprise Rent-A-Car in Highland, their contact details are readily available:
Address: 9650 Indianapolis Blvd, Highland, IN 46322, USA
Phone: (219) 924-0707
Mobile Phone: +1 219-924-0707
It is always recommended to call the branch directly, particularly for specific vehicle requests or to confirm availability, as this allows for direct communication and ensures the most accurate information for your rental needs.
For residents of Indiana, particularly those in Highland and the wider Northwest Indiana region, Enterprise Rent-A-Car at 9650 Indianapolis Blvd presents a highly suitable option for their car rental needs. Its strategic location on a major thoroughfare ensures excellent accessibility, making pickups and returns convenient for locals navigating their daily routines or planning trips.
While occasional challenges with specific vehicle availability can occur, a common industry issue, the overall sentiment from customers points to a branch that prioritizes a positive rental experience. The recurring praise for "friendly, helpful, and consistent" staff members, along with personalized touches like staff remembering regular customers, fosters a welcoming atmosphere that distinguishes this branch from more impersonal services. This commitment to customer service makes a tangible difference for those seeking a smooth and stress-free rental process.
Whether you're a regular business traveler in need of a reliable vehicle, a family planning a vacation, or simply need a temporary car for an unexpected situation, Enterprise in Highland offers a diverse fleet to meet various demands. For many in Indiana, the combination of a convenient location, a wide range of vehicle options, and a team that aims to provide "Great customer service every time" solidifies this Enterprise branch as a trustworthy choice for all their car rental requirements in the Hoosier State.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
9650 Indianapolis Blvd, Highland, IN 46322, USA
Enterprise Rent-A-Car Reviews
insuranceSUVcalltransactionhomejobteamdepositemployeeshighland
★ 5★ 4★ 3★ 2★ 1Well, I called in to reserve a Suv. I called in 30 minutes later, and he told me he doesn't have it. I feel like they tell you they have what you need to get you in the door. But my past experiences were better.
Jul 06, 2025 · Karl SmithI’m not big on leaving reviews, but the team at the Highland IN Enterprise really stands out. Brittany always recognizes me, which makes the experience feel personal. The whole staff is friendly, helpful, and consistent. Great customer service every time!
Apr 18, 2025 · Jasmine DarbyPoor Customer Service. Our Enterprise rental (7-seater) broke down on I-94 and we were sent to this location for a replacement. This location could not have been more unhelpful. 1. We were flat out refused a replacement. 2. The woman on the counter then checked her the branch's email and said "I don't know what to say, we have no cars". We saw that there are cars standing in the lot, a 7-seater minivan, 2 SUVs at the least. 2 SUVs were returned at the location while we were held waiting for over an hour. However, we were told that "these are for other customers". The customer service / roadside assistance people were of absolutely no help and could not even give us a time when a manager would return our "escalated" call. All they would say is that they have sent an email to the Enterprise branch.Then one employee comes over and gives a Corolla as as replacement - and tells us to "try your luck" at Indianapolis airport location. But they would not call them or confirm the car switch with any other branch or the airport. It was almost like we were an imposing problem and they wanted to hand us off to someone else.A very frustrating and trying experience, with absolutely zero customer service. An bad situation is when customer service has the opportunity to shine. This is where Enterprise fell short horribly.Not renting from Enterprise again.PS: Please do not ask to contact you via your general contact web page with a 855 number and a bunch of agents with no idea what I'm calling about. If you are genuinely interested, please email me with contact details of a specific person. Thank you.
May 18, 2025 · Anup SinghI really like this Enterprise location in Highland Indiana. Customer service is so important to me and they gave me the best customer service, even when it was a very busy day. I like their car selection and how they have you in and out in minutes.
Apr 07, 2025 · Martha JacksonOn Sunday, based on the reservation, I came at the scheduled time to pick up the car. Very big crowd. I got in line for the car after almost half an hour of waiting, only to be skipped two more times with some other customers. So I waited a very long time. Very unprofessional! Do not recommend this place to anyone. The horror!
Apr 27, 2025 · Goran Vasiljevic
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