Enterprise Rent-A-Car

- 6107 Memorial Dr, Stone Mountain, GA 30083

For residents across Georgia, securing reliable transportation is often a crucial part of daily life, whether for navigating commutes, running errands, or embarking on a long-awaited trip. When your personal vehicle isn't an option, car rental services become indispensable. Enterprise Rent-A-Car, a well-known name in the industry, has numerous branches throughout the state. This article provides a comprehensive and factual overview of the Enterprise Rent-A-Car branch located at 6107 Memorial Dr, Stone Mountain, GA, offering insights from a local Georgian perspective.

Enterprise Rent-A-Car is a global leader in vehicle rentals, generally recognized for its wide array of vehicles and commitment to customer service. The branch in Stone Mountain, situated on Memorial Drive, is part of this extensive network, typically aiming to serve the local community with convenient access to rental cars for various needs. These needs can range from short-term replacements while a personal vehicle is being repaired, to longer-term solutions for business travel, or vehicles for leisure trips to Georgia's many attractions, such as the Stone Mountain Park. While the company strives to maintain a high standard of service, individual branch experiences can vary significantly. It is important for potential renters in Georgia to be aware of both positive and negative experiences reported by other customers to make an informed decision.

The Enterprise Rent-A-Car branch is precisely located at 6107 Memorial Dr, Stone Mountain, GA 30083, USA. Memorial Drive is a significant east-west artery in the Stone Mountain area, making the branch relatively accessible for residents not only in Stone Mountain but also from neighboring communities in Dekalb County, including parts of Decatur and Clarkston. Its placement on a major road means it is generally easy to reach by car. For customers who may not have immediate transportation to the rental office, Enterprise typically offers a customer pick-up service. However, based on some customer feedback, it is advisable for individuals to confirm the availability and reliability of this service directly with the branch prior to their visit. The convenience of a local neighborhood branch like this, compared to traveling to a more distant airport location, is often a key factor for Georgians seeking a quick and localized rental solution.

• Diverse Vehicle Fleet: Enterprise generally provides a broad selection of vehicles to accommodate various customer needs. This typically includes economy cars for fuel efficiency, compact and standard sedans, a range of SUVs (from mid-size to full-size), minivans for larger groups, and sometimes trucks or cargo vans for moving purposes. The availability of specific models can fluctuate, especially during peak seasons.

• Flexible Rental Durations: The branch usually offers daily, weekly, and monthly rental options, allowing customers to choose a duration that best suits their needs, whether it's for a quick day trip or an extended period.

• Customer Pick-Up Service: Many Enterprise neighborhood locations aim to provide a complimentary pick-up service from a customer's home or office. While this service is intended for convenience, it is subject to availability and specific local operational policies.

• Optional Protection Products: Customers are typically offered various protection plans, such as Damage Waiver (DW), Supplemental Liability Protection (SLP), and Roadside Assistance Protection (RAP). It's important for renters to understand that these are optional and to compare them with existing personal auto insurance or credit card coverage.

• Additional Equipment: For enhanced travel convenience, customers can often rent additional items like GPS navigation systems, child safety seats (infant, toddler, booster), and satellite radio, depending on availability.

• Refueling Options: Standard refueling options are usually available, allowing customers to prepay for fuel, have the branch refuel the vehicle upon return (with a service charge), or return the vehicle with a full tank to avoid additional fees.

• Local Accessibility: The Stone Mountain location's position on Memorial Drive offers a practical option for residents in the eastern Dekalb County area, saving them the trip to more distant airport rental facilities.

• Range of Vehicle Options: As part of the Enterprise network, this branch typically offers a comprehensive range of vehicle types, aiming to match various customer preferences and group sizes.

• Customer Service at Its Best (and Worst): Reviews for this location present a mixed picture. Positive feedback highlights "fantastic experience" and "exceptional customer service" from staff members like Robert and David, who are praised for being "incredibly helpful, personable, and took the time to walk us through everything with patience and care," making the process "smooth and stress-free" and feeling "like returning a car to a friend." They are noted for their professionalism and ability to handle busy situations with a "cool and upbeat" demeanor. However, there is also a significant concern raised by a customer regarding "discriminatory behavior and unjust charges," including claims of a manager using "racial slurs" and pressuring customers into purchasing additional insurance, threatening to deny service, and displaying "unprofessional" and "hostile" behavior, especially towards a "Black African woman" who was reportedly denied her reserved vehicle. This review also indicates issues with reservation honoring and a lack of follow-up from corporate customer service, suggesting that while some staff excel, there can be deeply problematic experiences. In a 2019 case, the U.S. Department of Labor ordered Enterprise Rent-A-Car's Baltimore unit to pay $6.6 million to resolve a decade of hiring discrimination against African American applicants, who were reportedly denied jobs based on their race between 2007-2018, even when neutral job criteria were seemingly applied. This demonstrates that issues related to racial discrimination have been a concern for the broader company in the past.

• Vehicle Quality: Positive reviews note that the cars rented were "in great shape and ran very smoothly—definitely a 10 out of 10," indicating good maintenance standards for the fleet.

• Corporate Standards & Policies: As an Enterprise branch, it operates under the company's established policies concerning age requirements, driver's license acceptance, payment methods, and cross-border travel. These policies are generally consistent across Enterprise locations.

Address: 6107 Memorial Dr, Stone Mountain, GA 30083, USA

Phone: (404) 296-6446

Mobile Phone: +1 404-296-6446

For residents of Stone Mountain and surrounding areas in Georgia, the Enterprise Rent-A-Car branch on Memorial Drive offers the convenience of a globally recognized brand within their local community. When seeking a rental car for various purposes – from a temporary replacement during vehicle repairs to a leisure trip or a moving solution – this branch typically provides a wide range of vehicles and standard rental services.

The suitability of this location for locals largely depends on individual experiences, as indicated by contrasting customer feedback. On one hand, glowing reviews highlight truly exceptional customer service from dedicated staff members who go above and beyond, making the rental process smooth and personable, creating a feeling of ease and confidence. This level of "hometown service" is highly valued by local Georgians and represents the best of what a neighborhood rental branch can offer. On the other hand, serious allegations concerning discriminatory behavior, unjustified charges, and unprofessional conduct at a managerial level have been reported. These experiences, while not universally shared, underscore the critical importance of clear communication, confirming all terms and pricing upfront, and understanding your rights as a customer. While the branch has the potential for excellent service, prospective renters should be mindful of these reported concerns. For the best experience, it's advisable for customers to remain vigilant, keep all documentation, and be prepared to escalate any issues to Enterprise's corporate customer service if necessary.

Enterprise Rent-A-Car

6107 Memorial Dr, Stone Mountain, GA 30083, USA