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Carvel Car RentalCar Rental Near MeTexasDallas CountyRichardsonCar Rental in North Central ExpresswayEnterprise Rent-A-Car
Enterprise Rent-A-Car ico

Enterprise Rent-A-Car
- 410 N Central Expy, Richardson, TX 75080

Car rental agency, Van rental agency ★3.0

410 N Central Expy, Richardson, TX 75080, USA

3.0
I had an absolutely horrific experience with Enterprise Rent-A-Car, and I feel compelled to warn others about their appalling customer service and questionable business ethics. I rented a vehicle and was later accused of causing $3,192.50 worth of hail damage—damage that was clearly present before I even took possession of the car. Despite pointing this out to the agent at the time of rental and being reassured that it was documented in their system, I was still blamed for it.When I attempted to dispute this outrageous charge, I was met with nothing but hostility and condescension from their representative, Jack (or Deck). Instead of investigating the matter properly or even pretending to care about resolving my concerns, he dismissed me entirely, accused me of being at fault, and repeatedly deflected responsibility. To add insult to injury, he admitted to "having fun" during our conversation—a deeply unprofessional and disrespectful remark that highlights the lack of seriousness with which Enterprise treats its customers.This company’s failure to properly document the vehicle's condition, coupled with their aggressive pursuit of baseless charges, is nothing short of fraudulent behavior. It’s clear that their priority is not customer satisfaction but squeezing as much money as possible out of their renters, even when it means blaming customers for damages they didn’t cause.I am disgusted by the way I was treated and how this situation was handled. Enterprise has shown me that they do not value honesty, fairness, or even basic decency in their dealings with customers. I will never rent from them again, and I strongly urge others to think twice before doing so. If you value your time, money, and peace of mind, avoid Enterprise Rent-A-Car at all costs. - Sulieman Alhazama
Enterprise Rent-A-Car Overview Photos Intro Detail Location Reviews

Enterprise Rent-A-Car Photos

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Enterprise Rent-A-Car Introduce

Hello, Texans! Navigating our vibrant state, from the bustling cityscapes to the serene countryside, often requires reliable transportation. Whether you're a local in Richardson needing a temporary vehicle for a business trip, your car is in the shop, or you're planning a family adventure across Texas, a dependable car rental service is a crucial resource. For those located in the heart of Richardson, Enterprise Rent-A-Car at 410 N Central Expy, Richardson, TX, stands as a prominent option for all your vehicle rental needs. This article is specifically designed for you, the local user, to provide a clear, engaging, and factual overview of what this particular Enterprise location offers, helping you make an informed decision for your next rental.

Enterprise Rent-A-Car is a globally recognized brand, known for its extensive network and a strong emphasis on serving local communities. This Richardson branch is no exception, aiming to cater to a diverse clientele with a wide array of vehicle options and services. While customer experiences can vary, as highlighted in the provided reviews, the company generally strives to offer convenience, a broad selection of vehicles, and professional service. We understand that for local users in Texas, efficiency, vehicle quality, and transparent dealings are key considerations when choosing a rental provider. In this article, we will delve into the location's accessibility, the range of services offered, key features, and how you can connect with this branch.

Location and Accessibility

The Enterprise Rent-A-Car branch is conveniently located at 410 N Central Expy, Richardson, TX 75080, USA. This address places it directly on North Central Expressway (US 75), one of the primary north-south arteries in the Dallas-Fort Worth metroplex. For anyone in Richardson and the surrounding areas, this location offers exceptional accessibility. Its direct frontage on a major highway makes it incredibly easy to reach from virtually any part of Richardson, as well as neighboring cities like Plano, Dallas, and Garland.

The ease of access is a significant advantage for customers. Whether you're driving your own vehicle to pick up a rental, or utilizing a ride-sharing service, the location on N Central Expy ensures a straightforward journey. While the location itself is highly accessible by car, public transportation options, like DART (Dallas Area Rapid Transit) light rail and bus services, may also provide connections within reasonable distance, requiring a short walk or transfer. However, for the typical Texan, driving directly to the branch is often the most practical and convenient method. The proximity to major commercial areas and residential neighborhoods further enhances its suitability for local users.

Services Offered

Enterprise Rent-A-Car at 410 N Central Expy in Richardson provides a comprehensive range of vehicle rental services designed to meet various needs, from personal travel to business requirements:

  • Diverse Vehicle Fleet: Customers can choose from a wide selection of vehicles, including fuel-efficient economy and compact cars for urban driving or short trips, comfortable mid-size and full-size sedans for everyday use, and spacious SUVs (ranging from standard to full-size) and minivans for families or groups. They also offer pickup trucks and cargo vans for moving or larger hauling needs.
  • Short-Term and Long-Term Rentals: Whether you require a vehicle for a single day, a weekend getaway, a week-long vacation, or an extended period (e.g., during vehicle repairs or for business projects), this branch typically offers flexible rental durations.
  • Insurance Replacement Rentals: A common service is providing replacement vehicles for customers whose cars are undergoing repairs after an accident, often working directly with insurance companies for billing and streamlined processes.
  • Business Rental Programs: For companies and frequent business travelers, Enterprise offers customized rental programs designed to provide competitive rates, simplified billing, and dedicated support.
  • Optional Add-Ons: To enhance the rental experience, customers can typically add options such as GPS navigation systems, child safety seats (infant, toddler, booster), and various protection plans (like Damage Waiver for peace of mind).
  • Fueling Options: Enterprise provides different fueling options at return, including prepaying for fuel, having Enterprise refuel the vehicle, or allowing the renter to refuel before returning.
  • Additional Drivers: The branch accommodates additional authorized drivers, with specific policies and potential daily charges, though a spouse or domestic partner meeting requirements is often authorized at no additional charge on credit card rentals.

Features / Highlights

  • Professional and Patient Staff: As noted in a positive customer review, the branch demonstrates a capacity for "patience and professional" handling of customers, even when busy or dealing with "delicate situations." This suggests a commitment to maintaining a calm and helpful environment.
  • Accessibility: Its prime location on N Central Expy is a major highlight, offering unparalleled convenience for locals in Richardson and surrounding areas.
  • Wide Selection: Enterprise's core strength is its diverse fleet, ensuring that customers have choices to match their specific needs, from compact cars for solo commutes to larger vehicles for family road trips across Texas.
  • Brand Reputation: As part of a global leader in car rental, this branch benefits from established operational standards, comprehensive vehicle maintenance protocols (including the Complete Clean Pledge), and a vast support network.
  • Online Booking & Management: Customers can easily make and manage reservations through Enterprise's website or mobile app, streamlining the rental process.
  • Roadside Assistance: Enterprise offers 24/7 roadside assistance for mechanical issues with the rental vehicle, providing an important layer of security during your travels.

It is important to acknowledge the contrasting customer experiences highlighted in the reviews. While one praises "exceptional service" and patience, the other describes a "horrific experience" involving alleged pre-existing damage and unprofessional staff behavior. This indicates that while the branch aims for high standards, individual interactions can vary. Enterprise's official policy on pre-existing damage generally involves documenting vehicle condition at pickup; customers are strongly advised to inspect the vehicle thoroughly and ensure all pre-existing damage is noted and acknowledged by the agent before driving off to avoid future disputes.

Contact Information

For any inquiries, reservations, or direct assistance with Enterprise Rent-A-Car at this Richardson location, please use the following contact details:

Address: 410 N Central Expy, Richardson, TX 75080, USA

Phone: (972) 479-9518

Mobile Phone: +1 972-479-9518

Conclusion: Why this place is suitable for locals

For Texans residing in Richardson and the surrounding North Dallas communities, Enterprise Rent-A-Car at 410 N Central Expy offers a highly suitable and strategically located solution for their car rental needs. Its prime position directly on North Central Expressway makes it exceptionally easy to access from various parts of the metroplex, providing a significant convenience for busy locals. The wide range of vehicles available, from economical sedans for daily commutes to spacious SUVs for family adventures or business trips across Texas, ensures that the branch can cater to virtually any transportation requirement.

While some customer experiences have faced challenges, particularly concerning vehicle condition documentation and dispute resolution, the positive feedback highlights instances of professional, patient, and excellent customer service. This suggests that the branch, when operating optimally, strives to deliver a quality experience. For local users, the benefits of a large, well-established brand like Enterprise include reliable vehicle maintenance, a professional booking system, and readily available roadside assistance. It is always prudent for customers to thoroughly inspect their rental vehicle and ensure all conditions are documented. For Richardson residents seeking a convenient, accessible, and generally well-equipped car rental service for their journeys within and beyond Texas, Enterprise at 410 N Central Expy remains a prominent and often reliable choice.

Enterprise Rent-A-Car Details

  • From the business

  • Identifies as women-owned
  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards

Enterprise Rent-A-Car Location

Enterprise Rent-A-Car

410 N Central Expy, Richardson, TX 75080, USA

Enterprise Rent-A-Car Reviews

An average rating of ★4 from 598 user reviews.

pick upcallefficienthailsalesmorningnamepolite30 minutesdealership

★ 5★ 4★ 3★ 2★ 1

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