Enterprise Rent-A-Car

- 7436 N Military Hwy, Norfolk, VA 23518

For residents of Norfolk, Virginia, and those in the surrounding Hampton Roads area, having access to reliable transportation is a frequent necessity, whether it's for daily errands, a weekend getaway, or when your personal vehicle is temporarily out of commission. Enterprise Rent-A-Car, a widely recognized name in the rental industry, has a presence at 7436 N Military Hwy in Norfolk, aiming to serve these diverse needs. While they offer a broad range of vehicles and services, understanding the local experience and what to anticipate is key for Virginia users when choosing a car rental provider.

Enterprise Rent-A-Car is known globally for its extensive network and its primary focus on the local rental car market, often serving customers who need a replacement vehicle due to an accident, mechanical repair, or who require a car for a special occasion. This particular branch in Norfolk is one of many locations that contribute to Enterprise's widespread accessibility. This article will provide insights into the services offered by Enterprise Rent-A-Car at this Norfolk location, keeping in mind the direct feedback from local customers to offer a balanced perspective for potential renters in Virginia.

The Enterprise Rent-A-Car branch is conveniently located in Norfolk, Virginia, making it accessible for a significant portion of the city's residents and those in nearby communities. Their address is:

7436 N Military Hwy, Norfolk, VA 23518, USA

North Military Highway is a prominent and well-trafficked commercial corridor in Norfolk. This location ensures that the branch is relatively easy to reach from various parts of the city. It's situated within a developed area that likely has other businesses and amenities nearby, which can be convenient for customers. For locals, this means the Enterprise office is typically just a short drive away, avoiding the need to travel long distances for car rental services. Its position on a major road also allows for relatively straightforward access from main thoroughfares, enhancing its overall accessibility for anyone in the broader Hampton Roads region looking for a rental vehicle. However, as customer reviews suggest, it's always advisable to confirm specific operating hours and potential wait times, especially if you're on a tight schedule.

Enterprise Rent-A-Car, as a leading global car rental company, offers a wide array of services designed to meet diverse customer needs. While the individual customer experience can vary, this Norfolk branch, like other Enterprise locations, generally provides:

• Extensive Vehicle Fleet: Enterprise maintains a large and varied fleet. Customers can typically choose from economy cars (e.g., Kia Rio, Nissan Versa) for budget-conscious travel, compact cars (e.g., Fiat 500, Nissan Versa Note), mid-size sedans (e.g., Toyota Corolla, Hyundai Sonata) for general use, full-size sedans (e.g., Chevrolet Malibu, Ford Fusion), SUVs of various sizes (e.g., Nissan Kicks, Toyota Rav4, Chevrolet Suburban), minivans (e.g., Dodge Grand Caravan, Toyota Sienna), and potentially premium or luxury vehicles. They also offer trucks and cargo vans under the Enterprise Truck Rental brand, though this specific location's inventory may vary.
• Short-Term and Long-Term Rentals: Whether you need a vehicle for a few days for a weekend trip around Virginia or a longer period as a temporary replacement for your personal car, Enterprise offers flexible rental durations.
• Replacement Rentals: A significant portion of Enterprise's business focuses on providing replacement vehicles for customers whose personal cars are in the shop due to accidents or mechanical issues. They often work directly with insurance companies to facilitate this process.
• Additional Driver Options: Renters can typically add authorized additional drivers, with policies varying but often including spouses or domestic partners at no extra charge, provided they meet age and licensing requirements.
• Optional Protection Products: Enterprise offers various protection options for purchase at the time of rental, such as Damage Waiver (DW), Extended Protection (EP), Personal Effects Coverage (PEC), and Roadside Assistance Protection (RAP), which can provide peace of mind during your rental period.
• Refueling Options: Customers have choices regarding fuel, including prepaying for fuel, having Enterprise refuel the vehicle upon return (for a charge), or returning the vehicle with a full tank to avoid additional fees.
• Online Reservation Management: Enterprise provides online tools and a mobile app for making, modifying, or canceling reservations, checking in, and managing loyalty program details.

Based on the provided customer reviews, the Enterprise Rent-A-Car location at 7436 N Military Hwy in Norfolk presents a mixed bag of features and highlights that potential renters in Virginia should be aware of:

• Dedicated Individual Staff: Despite overall negative experiences, the reviews highlight that the issue might stem from staffing levels rather than individual employee competence. One review mentions "only one guy working there," implying that individual staff members might be trying their best under challenging circumstances.
• Reservation System for Specific Vehicles (with caveats): Customers do have the ability to make reservations for "specific vehicles." However, a significant highlight of concern is that these reservations are not always guaranteed, leading to frustration when a reserved vehicle is unavailable without prior notification.
• Accessibility of Customer Service (potential challenges): While Enterprise has a general customer service number for escalations, the reviews indicate a breakdown in follow-through at this particular branch, with customers reporting difficulty getting through on the phone and a lack of follow-up on escalated issues.
• Focus on Service Improvement Needed: The recurring theme in the negative reviews points to significant areas where the branch needs to "get it together" in terms of staffing, communication, and honoring reservations. For a global brand like Enterprise, consistency in service delivery across all locations is a critical feature that customers expect.
• Importance of Communication: The lack of notice about vehicle unavailability is a major point of contention. A strong feature for any car rental would be proactive communication with customers regarding changes to their reservation.

For those looking to contact Enterprise Rent-A-Car at this Norfolk location, here is their direct information:

Address: 7436 N Military Hwy, Norfolk, VA 23518, USA

Phone: (757) 583-7700

Mobile Phone: +1 757-583-7700

These phone numbers provide a direct line to the branch, allowing customers to inquire about reservations, vehicle availability, or any other service-related questions. Given the feedback about potential challenges with phone access and on-site staff availability, it might be advisable for customers to attempt calling ahead to confirm details, especially for specific vehicle needs or during peak hours. Online reservations and the Enterprise mobile app can also be used, though direct communication with the branch for complex issues might still be necessary.

For locals in Norfolk, Virginia, considering Enterprise Rent-A-Car at 7436 N Military Hwy, it's essential to approach their services with a clear understanding of what to expect, as highlighted by recent customer experiences. While Enterprise as a brand is known for its extensive fleet and local market focus, this particular branch appears to be facing operational challenges, particularly in staffing and consistent service delivery. For Virginians who rely on car rentals for crucial needs – whether it's a replacement vehicle for a damaged car or a specific model for a planned trip – reliability and accurate information are paramount.

The convenience of its location on N Military Highway makes it physically accessible for many in Norfolk and surrounding areas. For basic, straightforward rentals where specific vehicle models are not critical, or if a customer has ample flexibility in their schedule, this branch might still be an option. However, the feedback regarding unavailable reserved vehicles, lack of communication, and staffing shortages suggests that locals with strict requirements or tight schedules might experience significant frustration.

Ultimately, while Enterprise generally aims to be a suitable partner for local transportation needs, prospective renters for this specific location should consider managing their expectations regarding service consistency and potential issues with reserved vehicle availability. For locals, utilizing their online reservation system and perhaps calling ahead to confirm specific vehicle types could be prudent. Enterprise remains a large provider, and while individual branch experiences can vary, for this Norfolk location, a degree of caution and proactive communication from the customer's side appears advisable to ensure a smooth rental experience in Virginia.

Enterprise Rent-A-Car

7436 N Military Hwy, Norfolk, VA 23518, USA