Enterprise Rent-A-Car

- 13605 Baltimore Ave, Laurel, MD 20707

For residents across the "Old Line State," access to reliable transportation is often essential for navigating daily life, commuting, or exploring Maryland's diverse attractions. Whether you're planning a weekend getaway to the Eastern Shore, need a temporary vehicle while your car is in the shop, or require extra space for a family trip, finding a convenient and trustworthy car rental service is paramount. In Laurel, Maryland, Enterprise Rent-A-Car is a recognizable name that serves the local community, aiming to provide solutions for various transportation needs.

Maryland offers a blend of urban vibrancy and scenic natural beauty, and the flexibility of a personal vehicle allows you to fully experience it all. Public transportation, while available in certain areas, doesn't always offer the comprehensive coverage or direct routes needed for every journey. A rental car provides the independence to travel at your own pace, accommodate luggage, and reach destinations that might otherwise be inaccessible. Enterprise Rent-A-Car, a nationwide leader in the industry, brings its extensive network and service standards to the Laurel community.

This article will provide a detailed overview of the Enterprise Rent-A-Car branch in Laurel, MD, located on Baltimore Ave. We will cover their location, the array of services they offer, and what customers can expect based on real-world experiences. Understanding both the positive aspects and potential challenges can help Maryland locals make an informed decision when choosing their next car rental provider.

The Enterprise Rent-A-Car branch is situated at 13605 Baltimore Ave, Laurel, MD 20707, USA. This location places it on a major thoroughfare within Laurel, providing excellent visibility and easy access for customers from across the city and surrounding areas. Baltimore Avenue (US-1) is a significant commercial corridor in Laurel, connecting directly to major highways such as I-95, US-29, and MD-198. This strategic positioning makes the branch highly accessible for residents in Prince George's County, Howard County, and even parts of Montgomery County.

The accessibility of this branch means less time spent navigating complex routes and more time getting on the road. For those using GPS, the address is straightforward, guiding you directly to the facility. Its location on a well-known road also ensures that customers can easily spot the office. Ample parking is typically available for those dropping off their personal vehicles while picking up a rental. This convenience is a significant advantage for Maryland locals who value efficiency in their travel plans.

Enterprise Rent-A-Car at 13605 Baltimore Ave, Laurel, provides a wide array of services, benefiting from the robust infrastructure and policies of a national brand.

• Diverse Vehicle Fleet: Customers can typically choose from a broad selection of vehicles, ranging from fuel-efficient economy cars and comfortable sedans to spacious SUVs, minivans, and even trucks or specialty vehicles, catering to various travel needs and group sizes.
• Flexible Rental Options: They offer daily, weekly, and monthly rental periods, allowing customers to choose the duration that best suits their needs, whether for a quick trip or an extended stay.
• Online Booking: An intuitive online reservation system facilitates easy and quick booking of vehicles, allowing customers to secure their preferred car in advance.
• Damage Waiver (DW) Options: Offered at the time of rental, DW is an optional service that can reduce or waive the renter's financial responsibility for loss or damage to the rental vehicle.
• Additional Driver Policy: A renter's spouse or domestic partner who meets age and license requirements can typically be an authorized driver at no extra charge. Other additional authorized drivers may incur a daily fee and must meet requirements.
• Refueling Options: Customers usually have several choices for fuel payment: prepaying for fuel at a discounted rate, having Enterprise refuel the car upon return (at a higher per-gallon rate), or returning the car with a full tank.
• Cross-Border Travel: Most vehicles rented in the U.S. can be driven throughout the U.S. and Canada, providing flexibility for longer journeys.
• After-Hours Service: For returns outside of business hours, customers often have the option to park and lock the vehicle, placing keys in a designated drop box. Note that the vehicle remains the renter's responsibility until it's inspected the next business day.
• Customer Support: Enterprise aims to provide consistent customer support, with staff available to assist with reservations, inquiries, and any issues during the rental period.

Customer experiences at Enterprise Rent-A-Car in Laurel, MD, present a mixed but insightful picture. While some experiences highlight areas for improvement, others showcase the company's commitment to quality and service.

• Varying Service Quality: Customer reviews indicate a range of experiences. One reviewer had a "horrible experience," citing "awful service and support" and issues with vehicle availability, leading to "destroyed event plans." This points to potential inconsistencies in service delivery.
• Vehicle Availability Challenges: A specific concern raised was the unavailability of a promised van, which significantly impacted a customer's plans. This highlights the importance of confirming vehicle types, especially for special needs.
• Vehicle Cleanliness and Maintenance: One negative review mentioned a vehicle being "dirty inside and out" and "missing the radio antenna." However, a positive review praised a rented RAM truck for being "clean and felt brand new," indicating variability.
• Exceptional Customer Service (Positive): Despite some negative feedback, a significant highlight from a positive review was the "amazing experience" due to "friendly, professional, and eager to help" staff. The reviewer specifically praised "Awa Fall" for going "above and beyond to make sure I was happy." This demonstrates that when service is good, it is truly outstanding.
• Reliable Vehicles (Positive): The consistently positive experience with vehicles, described as "great vehicles" that are "clean" and "well-maintained," is a recurring theme for satisfied customers nationwide with Enterprise.
• Fair Pricing: One satisfied customer noted that "customer service and price exceeded my expectations," suggesting competitive and fair pricing for the value received.
• Smooth Process (Positive): For those with good experiences, the "rental process smooth and quick," with clear explanations of options and insurance, simplifying the overall interaction.
• Nationwide Consistency (Positive): A customer who is an "Enterprise customer nationwide" noted that the company "consistently deliver great vehicles, fair pricing, and excellent service," implying that positive experiences are not isolated.

For inquiries, reservations, or any customer service needs, the Enterprise Rent-A-Car branch in Laurel can be reached directly through the following contact details:

Address: 13605 Baltimore Ave, Laurel, MD 20707, USA

Phone: (301) 490-2796

Mobile Phone: +1 301-490-2796

These contact options provide a direct line to the branch, allowing Maryland residents to easily connect for assistance or to make bookings.

For Maryland locals considering a car rental, Enterprise Rent-A-Car at 13605 Baltimore Ave in Laurel offers a well-established and generally reliable option, with caveats based on customer experiences. While some encounters highlight areas for improvement, particularly regarding vehicle availability and consistency in cleanliness, the glowing positive reviews emphasize Enterprise's strong points: exceptional customer service when delivered well, quality vehicles, and fair pricing.

The convenience of its Laurel location on Baltimore Avenue is a significant advantage for residents in Prince George's County and surrounding areas. This accessibility reduces travel time and stress, making it an efficient choice for those needing a vehicle for various purposes, from daily commuting to weekend excursions across Maryland. The wide variety of vehicles available caters to diverse needs, ensuring that whether you need an economy car for personal use or a larger vehicle for a group, Enterprise likely has an option for you.

The brand's national reputation for "great vehicles" and "excellent service" means that when the Laurel branch performs at its best, customers can expect a smooth, professional, and satisfying rental experience. Instances where staff go "above and beyond" to ensure customer happiness demonstrate a strong commitment to service recovery and building lasting relationships. For Marylanders who prioritize a reputable brand with a broad fleet and the potential for outstanding customer care, Enterprise Rent-A-Car in Laurel remains a suitable choice, especially when direct communication about specific vehicle needs is maintained.

Enterprise Rent-A-Car

13605 Baltimore Ave, Laurel, MD 20707, USA