Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
For Houston residents and visitors needing reliable and versatile transportation, the **Enterprise Rent-A-Car** location on Bingle Road is a well-known option in the local community. Situated in the heart of Houston, Texas, this branch serves as a crucial resource for various rental needs, ranging from temporary replacements for vehicles in the repair shop to spacious vans for moving or group trips across the Lone Star State. Enterprise is recognized globally for its extensive fleet and commitment to customer service, often making it the first choice for people who need a vehicle for business, leisure, or in the unfortunate event of a breakdown.
This particular location identifies itself as a **women-owned business**, a notable feature that contributes to the diversity and entrepreneurial spirit of the Houston business landscape. As a dual-service agency, offering both standard **Car rental** and **Van rental**, they are equipped to meet a broad spectrum of local requirements. Whether you are looking for a fuel-efficient sedan for city commuting, an SUV for a Texas Hill Country weekend getaway, or a large van to handle a group event or a local move, this Enterprise branch aims to provide the right vehicle for your specific job.
Customers frequently utilizing car rentals in Texas often rely on rewards programs for better value. The Enterprise Plus program, a free loyalty system, allows renters to earn points on qualifying rentals, which can later be redeemed for free rental days with no blackout dates. Frequent renters, especially those who often travel or require replacement vehicles, find this program valuable. However, the customer experience can sometimes vary. While many customers praise the "Good customer service" and great local features like the seamless "drop off service," recent feedback has brought up concerns about new management practices, including unexpected fees for returning vehicles to nearby non-contracted branches and issues with car quality on long-distance trips, such as a reported vehicle shaking at high speeds. These are important considerations for local Texans to keep in mind, especially those who are dedicated Enterprise Plus members.
The Bingle Road branch is positioned for easy access within the Houston area, making it a convenient option for many local customers.
- Address: 5034 Bingle Rd, Houston, TX 77092, USA. This location places the agency in a highly accessible part of the city, close to major routes.
- Operating Hours: Standard hours for this branch are typically Monday through Friday from 7:30 AM to 6:00 PM, and Saturday from 9:00 AM to 1:00 PM. The branch is usually closed on Sunday. It is always best to confirm hours when booking your rental.
- Parking: Customers benefit from **On-site parking** when picking up their rental vehicle, which simplifies the process for those driving their personal car to the agency.
- Accessibility: The facility is committed to serving all customers with physical mobility needs, featuring a **Wheelchair accessible entrance** and a **Wheelchair accessible parking lot**.
- After-Hours: It is important to note that this specific location generally does not offer an After Hours Drop Service, meaning all vehicles must be returned during business hours.
As a comprehensive car and van rental agency, the Enterprise branch on Bingle Road provides a full suite of services to cover general and specific transportation needs for the Houston community.
- Car Rentals: A diverse fleet of vehicles is available, ranging from economy cars for budget-conscious trips to sedans, SUVs, and full-size vehicles for family or comfort travel.
- Van Rentals: They operate as a dedicated **Van rental agency**, offering crucial utility options such as minivans for passenger transport and potentially larger cargo vans for local moving or business needs, which is a key service in a large, sprawling city like Houston.
- Pick-up and Drop-off Service: The agency frequently offers a complimentary pick-up service for local renters, and customers have noted the quality of the local drop-off service, which is a "great way to get back home or back to work if you’re local."
- Flexible Payment Options: To facilitate easy booking, the branch accepts multiple modern payment types, including major **Credit cards**, **Debit cards**, and **NFC mobile payments**.
- Damage Waiver (DW) Options: Optional Damage Waiver protection is offered at the time of rental, allowing customers to reduce their financial responsibility for damage to the rental vehicle, subject to the terms of the rental agreement.
- Military Discounts: The branch honors Enterprise’s policy of offering special rates for those who serve. **Active military discounts** are available for U.S. government and military personnel for both official and leisure travel, including a standard 5% discount off base rates for leisure travel.
The Enterprise branch on Bingle Road has several features that distinguish it as a local business and a national brand outpost.
- Women-Owned Local Business: The fact that the business **Identifies as women-owned** is a significant highlight, reflecting local diversity and providing customers with the choice to support this important segment of the business community.
- Military and Government Focus: Their commitment to those who serve is strong, with clearly advertised **Active military discounts** and established protocols for both official and leisure government travel rates.
- Broad Payment Accessibility: The acceptance of **Debit cards** alongside credit cards opens up rental accessibility to a wider customer base, including those who prefer not to use a credit card for rental deposits, though specific terms and requirements apply.
- Enterprise Plus Rewards Integration: Customers who are members of the Enterprise Plus loyalty program can utilize their accumulated points and status benefits, such as free rental days and upgrades, at this location.
- Convenient Local Shuttle Service: The highly praised **drop off service** is a key convenience feature for local residents who are often renting due to vehicle repair or maintenance issues.
For reservations, inquiries, or to verify rental policies before arriving, you can contact the Enterprise team at the Houston Bingle Road branch using the following information:
- Address: 5034 Bingle Rd, Houston, TX 77092, USA
- Phone: (713) 683-8284
- Mobile Phone: +1 713-683-8284
For a Texas resident, choosing the Enterprise Rent-A-Car on Bingle Road is an appealing option because it successfully blends the reliable resources of a major national brand with a commitment to local service. What makes it particularly worth choosing is the combination of its fleet versatility—offering both everyday cars and essential vans—and its clear dedication to inclusivity and community. The fact that it is a women-owned enterprise is a great incentive for those looking to support diverse local businesses in Houston. Furthermore, the explicit availability of **Active military discounts** and the acceptance of flexible payment methods like **Debit cards** and **NFC mobile payments** make it highly practical and accessible for a large cross-section of the Texas population.
However, potential renters, especially dedicated Enterprise Plus members who value consistent service, should note the recent feedback concerning the new management. Being aware of the reported issues with unexpected fees for returning a vehicle to a different city branch and potential car quality issues on high-speed, long-distance trips is crucial. It is highly recommended to **confirm all terms and conditions with the branch staff at the time of booking**, particularly regarding one-way returns to other non-airport branches and the condition of the specific vehicle reserved for extended journeys, to ensure a smooth rental experience that aligns with previous expectations. Ultimately, the Bingle Road location is a reliable, accessible choice, but due diligence on policy and vehicle inspection is advisable for all renters.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
5034 Bingle Rd, Houston, TX 77092, USA
Enterprise Rent-A-Car Reviews
pricecallinsurancemoneyfeesmanagernamedriveinformationjob
★ 5★ 4★ 3★ 2★ 1Good customer service!! I got a bit of a dud car, though. The Nissan that I got was kind of scary to drive long distance. Went out of town and when it went above 60mph, it would start to shake.I told the customer service rep about it and I hope they do something out it or only rent that one car for city driving or loaner car. Terrible for long trips.Otherwise, the drop off service is great. Nice way to get back home or back to work if you’re local.
Sep 24, 2025 · Khang TranI usually rent from this location often with great experience! I also rent often around the city and the country and I use my Enterprise plus account. I also worked for this company for a while.But this location now has new management that is very shady! The new manager name is Cayvan and assistant manager Chrissy or ChristinaI was charged $172.50 ($150 plus 15% tax) for returning my rental 5 -10 miles away, near the body shop my vehicle was being repaired despite being told by Enterprise staff repeatedly I could return to any Houston branch. I rent frequently through Enterprise Plus and have never been charged for this over the years. My contract does not mention a return fee and I understand airport return will be a fee but I was told I can return at any city branch location without a fee. I’ve received no callback or policy explanation for this from the manager despite continued follow-ups. I also used my enterprise plus points for this rental so the rental itself was free but I was charged an additional $10 up charge because they did not have the vehicle car class I booked which also did not make sense to me if I was able to reserve the car class it should have been available. I also added the damage waiver protection so I was expecting to pay about $50 dollars after my points but I received a bill of $247 which is bizarre for a one day “free” rental using my reward points because I am a returning customer. I am reporting this to Beter Business Bureau and to Enterprise corporate office and also contacting my bank but I would like to get some clarity and policy or contractual agreement from Enterprise on why I am being charged $172.50. If I knew it would be a fee I would have avoided this because the locations are not far apart. The two locations are the nearest enterprise locations in proximity so I don’t see why it is a problem and also I returned the vehicle 09/12 but did not get final invoice until 09/16. Be cautious and careful if you rent from here with the new management!
Sep 18, 2025 · Justin ToliverIf I could give ZERO STARS I would. CHRIS at the Bingle location needs to be put through some kind of customer service training. Not only did I never receive an answer when I called, texts to the text number were never returned, no communication was had whatsoever other than on my side. Money was taken out of my bank account daily, which is fine, if I have the car I have no problem paying for it. The problem comes in when I’m told I would not be receiving my deposit back because I didn’t call (remember when I said they don’t ever answer the phone at this location?) to make the payments— even though once again, they were taken out daily, of different increments at that. Chris does not know what he’s talking about, he’s rude, abrasive, and disrespectful. Solely because of him I will not ever be using enterprise again and I will be spreading the word of the service I received. My rental was through insurance, yet I was still billed “because insurance doesn’t cover taxes” which makes no sense and I’ve never heard of that in my life. None of the charges were clearly explained to me, and I was told I was “out of place” when trying to gain an understanding as to why I was not receiving a deposit back when I spoke to him Friday and was told as long as I returned the vehicle by 12pm Saturday I’d receive it back (the vehicle was returned at 11:40am Saturday). In closing, the Bingle office clearly just hires any rude disrespectful person that needs a job. Training needs to be done so these people at the very least know how to do their job correctly.
Jun 01, 2025 · DominiqueExtremely disappointed with my recent experience at the Enterprise Bingle Road location.I was given two unsafe rental vehicles—both had less than half a tank of gas and the oil light came on shortly after use. The first vehicle also had a horrible odor that never went away and the second vehicle also had a tire with a slow leak. I informed the agent and the second vehicle was rented out the same day. Ironically, I came back for my garage opener and was able to informed the new renters of the issues.After switching vehicles, I realized I had left personal items in the first car. When I returned to pick them up, my belongings were scattered on the floor—and a $100 chair (a birthday gift) was missing. I was told it had been locked away, but it was never found.I’ve called over 15 times with no answer/response. Still no chair, no follow-up, and no accountability.To make matters worse, I’m 8.5 months pregnant. The stress this has caused is beyond frustrating. I’m considering filing a police report.Enterprise, you can and should do better.
May 27, 2025 · LaKeysha RoseYou can count on a very satisfying experience at this location -- Manager/Personnel so Professional/Efficient/Friendly -' you will be in your rental and quickly out when you return your rental. Car very clean and no problems.
Sep 21, 2025 · Linda Milutin
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