Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
For residents and travelers in Gainesville and throughout Northeast Georgia, access to reliable transportation is crucial, whether you need a vehicle while your personal car is being repaired, a spacious van for a large group event, or a comfortable SUV for a family road trip. The Enterprise Rent-A-Car location at 2325 Browns Bridge Rd offers a dependable solution backed by a global network, yet this specific branch provides unique advantages for the local Georgia community.
This Enterprise location is more than just a convenient car rental agency; it proudly identifies as a women-owned business. This distinction adds a layer of community commitment and a focus on diversity and local empowerment, aligning with the values of many Georgia customers who prefer to support diverse and locally-focused enterprises. Customers can expect the professional service and quality fleet that Enterprise is known for, coupled with a dedicated team that is focused on providing a smooth and hassle-free rental experience.
The agency’s core offering includes a vast selection of vehicles, from economy cars for maximum fuel efficiency to spacious vans perfect for group travel or moving cargo. They strive to maintain the highest levels of professionalism, aiming to ensure that every customer, whether calling ahead or arriving for a pre-booked reservation, receives excellent service. While customer experiences, as with any business, can vary, the commitment to 'true business and customer service' is evident in the positive feedback they receive, especially concerning transparent returns and professional staff handling sensitive customer issues.
The precise address is:
2325 Browns Bridge Rd, Gainesville, GA 30504, USA
This neighborhood location is designed to serve daily renters, local businesses, and those requiring replacement vehicles, away from the hustle of an airport. Accessibility is a key feature of this specific branch, as it offers a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring that all customers in Georgia can easily navigate the facility to pick up or drop off their rental vehicle. This commitment to accessibility reflects the business's effort to serve the entire community effectively.
The comprehensive list of services and available vehicles includes:
- Full Car Fleet Rentals: Offering everything from economy and compact cars for efficient local travel to midsize, full-size sedans, and SUVs (Standard, Medium, and Full-size) suitable for longer trips or family transport throughout Georgia.
- Van Rental Agency: Specializing in rentals for larger groups, including minivans (7-passenger) and passenger vans (12-passenger and 15-passenger) for team events, church outings, or family reunions.
- Van Rental Agency (Cargo): Providing utility vehicles such as cargo vans for transporting goods, equipment, or for small moving projects, catering to local businesses and residents.
- Active Military Discounts: Offering special promotional rates for active military personnel, a valuable feature for the large military community within Georgia.
- After-Hours Vehicle Returns: This non-airport location is equipped to handle returns outside of regular business hours, typically via a secure drop box. Customers are advised to confirm the specific procedure and understand that the vehicle check-in will only occur on the next business day.
- Convenient Payment Options: Accepting various forms of payment, including major credit cards, debit cards, and modern NFC mobile payments, providing flexibility for customers.
- One-Way Rental Options: As part of the Enterprise network, this branch often facilitates one-way rentals, allowing customers to pick up in Gainesville and drop off at another Enterprise location across the state or country, subject to availability and fees.
The primary highlights of this branch include:
- Identifies as Women-Owned: The branch proudly carries the distinction of being a women-owned business, demonstrating a commitment to supporting business diversity in the local Georgia economy.
- Accessibility Focus: Providing both a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring the facility is welcoming and manageable for all members of the community.
- Commitment to Customer Service: Despite occasional service lapses common in high-volume industries, the branch is highlighted in reviews for its professionalism and prompt follow-up on critical issues like deposit returns and receipt processing.
- Discounts for Military Families: An important offering of active military discounts shows appreciation and provides real savings for service members and their families in Georgia.
- Flexible Return Options: The availability of an after-hours return process (via a secure lock box) is a significant convenience for customers with early morning departures or late-night returns, offering flexibility outside of standard operating hours.
- Seamless Digital Payments: Acceptance of NFC mobile payments alongside traditional credit and debit cards makes the checkout and payment process fast and modern.
Please use the following contact details for inquiries or to make a reservation:
Address: 2325 Browns Bridge Rd, Gainesville, GA 30504, USA
Phone: (770) 532-7371
Mobile Phone: +1 770-532-7371
What truly makes this branch a worthy choice is the blend of convenience, accessibility, and professional operational standards. From its ADA-compliant entrance and parking to its modern payment methods and the critical option for after-hours returns, this location is optimized for the busy schedule of a Georgia resident. While the youth and professionalism of staff have been points of customer feedback, the overall system for service, from reservation to the final deposit return, is designed for efficiency and accountability, making it a trustworthy option for your next rental need in Gainesville. By choosing this branch, you are selecting a well-managed, inclusive, and fully equipped car and van rental service in the heart of Northeast Georgia.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
2325 Browns Bridge Rd, Gainesville, GA 30504, USA
Enterprise Rent-A-Car Reviews
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★ 5★ 4★ 3★ 2★ 1Really happy with the service. Very professional staff. Easy enough to rent from. I called and reserved. Got there early but they were ready for me. I returned the car when they were closed new year day. Dropped the keys in the lock box as instructed. The next business day, they called and said my deposit has been returned and all is good. No run around just true business and customer service as it should be. That's hard to find now days. Top job. Highly recommend this branch office. Thanks for a great 3 day weekend. My hotel didn't honor my booking. Still trying to get a refund on that. So it's good to know that a professional company and staff is here at enterprise.
Jan 02, 2024 · Roscoe SmithAfter several incidences of being given inaccurate information, I finally let my frustration show. I had to call back 2 times in attempt to get a receipt, as I had returned the car before the location opened. On the previous call the young girl told me she would "send you the email now while I have it pulled up here". I never received it so on the call today, in my frustration, I made the comment , I guess she is still standing there with it pulled up because it hasn't been sent yet. Maybe I shouldn't have said anything and just continued receiving the poor service and pretended to be happy about it but this was one time too many. The young man on the call today said he would send it and to my amazement, he did. I was very thankful and told him I appreciated his help very much. I am thinking, well maybe I just kept getting the wrong person all this time but then he proved me wrong. He hung up on me without saying goodbye, is there anything else you need, you are welcome or anything else professional that could have been said. Nope, just hung up. All I have ever seen inside this location is young adults and they are by far the most rude group of individuals I have ever come across.
Jun 23, 2025 · Theresa BrownMy experience was amazing!!! The team that worked when I got there rental car on the 30th was amazing the lady at the front desk was nothing but sweet and answered every question. I had an issue with the back tire on the first car, called two days later and they told me to come in and they will switch the car. They did and it was nothing but amazing. Gave me no issue switching to the Toyota hybrid I had gotten. Everything in a timely manner and very very clean! The guy I wish I knew names, who switched the vehicle was amazing!!! Not only did he answer my questions but he was so understanding about them and was so knowledgeable about cars!!! When I went to return it was such and easy process just checked the car and I was good to go, asked me how I enjoyed everything, that gentleman as well was nothing but great! And I was on my way in 12 mins! I would definitely recommend using them if you are looking for a good clean rental with accommodating people and great timing!
Jun 14, 2025 · katlyn fundMy insurance company handled my reservations with them. The gentleman at the counter, Pete, was extremely rude. Told me to have a seat and he would get me taken care of. After that, he kept taking customers in and asking for their information to get them going. He didn’t request this from me. When I approached him to ask if he needed my information, he asked me if I could take a truck and acted as if I was bothering him. My insurance already reserved a car. He took my information and asked me to take a seat again and he would get me “handled”. Not a really nice guy all around. He was rude to other customers as well. I’ve never had this issue with Enterprise. Needless to say, I will not be back to this location after this.
Jul 25, 2025 · Stacey MooreWe reserved a vehicle with Enterprise several weeks in advance, expecting a smooth rental experience. Unfortunately, when we arrived to pick up the car, we were informed—after it had been cleaned—that it was unavailable due to needing an oil change. This should have been addressed well before our scheduled pickup.We were then offered smaller or unsuitable vehicles that couldn’t accommodate our luggage for an out-of-state funeral. Despite explaining the urgency, we were repeatedly offered lesser options at the same price, or upgrades at additional cost—despite this being Enterprise’s mistake. Only after firm pushback did they contact a manager and provide a larger vehicle at the original price. Still, we had to cover increased fuel costs for a vehicle we didn’t originally request.To make matters worse, the 2024 Wagoneer we received—while a beautiful and comfortable vehicle—was not clean. The inside of the windshield was dirty, the glove compartment still had sunflower seed shells, the exterior (a white car) was visibly dirty, and it was missing all floor mats. For a high-end vehicle, we expected much better presentation and care.We truly wish our experience had been better, especially given the circumstances of our trip. Enterprise needs to improve both its vehicle readiness and customer service approach—particularly when dealing with sensitive, time-critical situations.
Jul 13, 2025 · Mandana Egan
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