Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
For residents across the Commonwealth of Virginia, and especially within the vibrant communities of Northern Virginia like Burke, having access to reliable and convenient transportation is often a necessity. Whether it's for daily commutes, weekend getaways, business travel, or simply needing a temporary vehicle while yours is in the shop, car rental services play a crucial role. Among the prominent names in the industry, Enterprise Rent-A-Car is a widely recognized brand, and its location at 9570 Burke Rd in Burke, VA, serves as a key resource for local individuals and families seeking temporary vehicle solutions.
Enterprise Rent-A-Car has established itself globally as a leader in the vehicle rental market, particularly excelling in what they refer to as "home city" rentals – catering to customers who need a car for a variety of local needs, rather than just airport travel. This Burke location aims to uphold that commitment, offering a range of vehicles to suit different preferences and purposes. While the convenience of a globally recognized brand often comes with high expectations for service and vehicle quality, understanding the local experience is key for Virginia residents considering their rental options. This article aims to provide a factual overview of Enterprise Rent-A-Car in Burke, Virginia, from a local user's perspective, highlighting their offerings, accessibility, and what customers can expect.
It's important to approach car rental with clear expectations. Enterprise, like any large service provider, strives to meet customer demands, but individual experiences can vary. This Burke location is part of a larger network, meaning it benefits from the resources and vehicle diversity of a major company. For those in Burke and surrounding areas looking for a car rental solution, this Enterprise branch offers a widely recognized option with a diverse fleet and a focus on local accessibility.
The Enterprise Rent-A-Car branch in Burke, Virginia, is conveniently situated at 9570 Burke Rd, Burke, VA 22015, USA. This location places it within the heart of the Burke community, making it easily accessible for residents and visitors alike who are looking to rent a vehicle without having to travel to a major airport. Burke Road is a well-known thoroughfare in the area, contributing to the branch's local accessibility. For those living in Burke, Springfield, Fairfax, or other nearby Northern Virginia suburbs, reaching this Enterprise branch is typically straightforward, whether by personal vehicle, rideshare, or local taxi services. The suburban setting generally offers more straightforward navigation compared to downtown city centers, allowing for easier pick-up and drop-off experiences.
While Enterprise is known for offering a pick-up service from customer locations, it is crucial to note that specific availability of this service can vary by individual branch. It is highly recommended to call the Burke location directly at (703) 503-7900 to confirm if a pick-up service is available for your specific needs, as online information may sometimes indicate "Pick-Up Service Unavailable" for certain branch types or times. The branch typically operates during standard business hours, though it's always wise to confirm their exact operating schedule for weekdays, Saturdays, and Sundays, especially for returns, as "after hours returns service is not available at this location," which is an important detail for planning your rental period.
Enterprise Rent-A-Car in Burke, VA, as part of the broader Enterprise network, provides a comprehensive array of car rental services designed to meet diverse customer needs. Their offerings are generally categorized by vehicle type and rental purpose:
- Extensive Vehicle Fleet: Customers can typically choose from a wide selection of vehicles, including:
- Economy and Compact Cars: Ideal for budget-conscious renters, fuel efficiency, and navigating urban areas.
- Mid-size and Full-size Sedans: Offering more space and comfort for families or longer journeys.
- SUVs: Ranging from compact SUVs to full-size models, suitable for more passengers, luggage, or diverse Virginia terrain.
- Minivans: Perfect for larger families or groups, providing ample space and convenience.
- Pickup Trucks and Cargo Vans: Available for utility purposes, moving, or hauling materials, catering to both personal and light commercial needs.
- Premium and Luxury Vehicles: For special occasions or those desiring an elevated driving experience.
- Local & Home City Rentals: A primary focus, providing replacement vehicles for insurance claims, mechanical repairs, or for personal use like weekend trips or extra capacity for family visits.
- Business Rentals: Tailored solutions for companies, including corporate rates and fleet management options.
- Long-Term Rentals: Flexible options for extended periods, which can be a cost-effective solution for temporary assignments or long vacations.
- One-Way Rentals: Allowing customers to pick up a vehicle at the Burke location and drop it off at a different Enterprise branch, which can be highly convenient for specific travel itineraries.
- Additional Driver Options: Policies for adding authorized drivers, including spouses or domestic partners at no additional charge, or other drivers for a daily fee (subject to age and license requirements).
- Supplemental Coverage Options: Such as Damage Waiver (DW), Personal Accident Insurance (PAI), and Roadside Assistance Protection (RAP), offering various levels of coverage for peace of mind during the rental period. It's important to review these options carefully as they can duplicate existing personal insurance.
- Adaptive Driving Devices: Enterprise is committed to providing devices like hand controls, spinner knobs, and pedal extenders for customers with disabilities, typically requiring advance notice to ensure availability.
Enterprise Rent-A-Car, including its Burke, VA location, aims to offer several features and highlights that typically appeal to customers, though individual experiences can vary:
- Extensive Network and Vehicle Availability: As part of a global leader, the Burke branch benefits from a large fleet and the ability to source vehicles from other locations if needed, often ensuring a wide range of options for customers. This widespread presence makes it convenient for one-way rentals across Virginia and beyond.
- Customer Service Focus (Company Standard): Enterprise globally emphasizes customer satisfaction, with a historical focus on providing attentive service for "home city" renters. They often highlight their efforts to make the rental process smooth and accommodating.
- Competitive Pricing (with potential for deals): While prices can fluctuate, Enterprise generally strives to offer competitive rates, and customers can often find deals or discounts, especially for longer rental periods or through corporate accounts.
- Variety of Vehicle Classes: From economical compact cars to spacious SUVs and even pickup trucks, Enterprise offers a vehicle for nearly every occasion, whether it's a casual outing or a demanding hauling task.
- Enterprise Plus Loyalty Program: Regular renters can benefit from the Enterprise Plus program, which offers perks like expedited check-in, free rental days, and special offers, enhancing the experience for frequent users.
- Commitment to Accessibility: Their stated policy on providing adaptive driving devices and allowing designated drivers for customers with disabilities demonstrates an effort to make car rental accessible to a broader audience.
- Address: 9570 Burke Rd, Burke, VA 22015, USA
- Phone: (703) 503-7900
- Mobile Phone: +1 703-503-7900 (This often functions as the primary direct line for the branch)
- Website: You can typically find their local page and make reservations through the main Enterprise Rent-A-Car website (www.enterprise.com).
- Hours of Operation: Please call the branch directly at the provided phone numbers or check their official website for the most up-to-date hours, as these can vary. It's particularly important to confirm weekend and holiday hours, and note that after-hours returns may not be available at this specific location.
For residents of Burke and the wider Northern Virginia area, Enterprise Rent-A-Car at 9570 Burke Rd presents a suitable option for various car rental needs, primarily due to its established brand presence and local accessibility. While individual experiences can vary, the inherent advantages of choosing a major national provider with a local branch are significant for Virginians.
Firstly, the convenience of a local branch means that Burke residents don't need to trek to a distant airport to secure a vehicle. This saves valuable time and reduces logistical complexities, especially when needing a car for a sudden necessity like a vehicle repair or an unexpected trip. Its location on Burke Road makes it a familiar and easy-to-reach spot within the community.
Secondly, Enterprise's extensive and diverse fleet is a major draw. Locals can find everything from fuel-efficient compact cars for quick errands around town to larger SUVs for family vacations, or even pickup trucks for home improvement projects. This variety ensures that whether you need a daily driver, a weekend adventure vehicle, or a specialized hauler, Enterprise in Burke likely has an option that fits the bill. This adaptability is key for a diverse Virginia population with varied transportation demands.
Furthermore, for those dealing with insurance claims or needing a vehicle while their own is being serviced, Enterprise’s focus on "home city" rentals makes them a go-to choice. They often work directly with insurance companies, streamlining the process for locals facing such situations, providing a much-needed temporary solution during potentially stressful times.
Finally, while isolated negative experiences can occur at any service-oriented business, the overall global reputation of Enterprise for customer service and their loyalty programs can offer added benefits for frequent renters. For Virginians seeking a nationally recognized brand with a local presence, offering a broad selection of vehicles for various purposes, the Enterprise Rent-A-Car branch in Burke remains a relevant and often suitable choice for their temporary transportation needs.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car Reviews
pick uphomecallpriceteamSUVinsurancedrivingselectionmanager
★ 5★ 4★ 3★ 2★ 1I had a man named Marcus assist me with an issue and am having a terrible experience. We rented a car from this location and everything was fine until we rented the car and my valuable stuff was still in it. I was not aware that the car was being returned while I was at work so when I found out it was too late and I had things in the rental I had not removed myself. With their “cleaning” policy I was sure they would have seen my things and I could grab it. When we went back to retrieve them we were told the car was not searched and it was given to the next renter. Marcus called the new renters and they we able to confirm they had my belongings in the car. So Marcus said they were away and would turn in the car that Wednesday and he would personally see to it that he collected my item. Wednesday came and when we went to location we were turned away with nothing. He said he didn’t have it and the car was not turned in. So I asked what location the car was turned in so we can move to the next step. I since then have been ignored email after email. I’m am now going to have to see who else can help with the matter and what to do pass this point. Marcus is not professional at all and I would not trust anything they tell you.
May 08, 2025 · Francesca AltunaThis place has gone down hill.The first time I used them, I had no issues. This time, I had several.1. Picking up the car took over an hour. I arrive for my appointment at 7:45 and NO ONE was at the front desk until 8:15. I called for someone SEVERAL times and no one responded.2. They did have my reservation but I was not able to get in a car until a HOUR AND A HALF later. During that time several other customers came in and had to wait at least the same amount of time. They needed to “clean it”. There were also several calls coming in but they NEVER answered the phone to greet and put people on hold. It just rang and rang.3. When I returned the vehicle, there were payment issues. The security deposit was $100 and I still owed $86. I called StateFarm to see what was going on because I was way below my limit. They put me on hold 3 DAYS in a row for at least 30 minutes to call this location and they NEVER got through to a sales associate.4. I decided to roll up to the location and confront them with StateFarm already on the phone. They blamed my insurance when StateFarm had no evidence that they had changed anything on their end. It seemed like they wanted to get a free $90 from me. I was there for about an hour and the phones rang the whole time and again, no one answered.I’ll be going to a different location if I ever need to.
May 28, 2025 · AbbyEXCELLENT customer service by Marcus & team. Easy in and out, and Marcus gave us solid 411 on the insurance option.I would actually give this 4.5 stars b/c selection wasn't great, but this could just have been due to timing.I appreciated the great service and easy pick up and drop off, though, so I'd rather round up than down on the stars, and I would def come back for future rental needs.
Mar 30, 2025 · Yazminh ABI rented from this particular Enterprise and was blown away by the customer service and customer support, the empathy to my situation, the willingness to work with me to make everything as smooth and easy as possible, even when I had to switch rental cars. Overall I would give this Enterprise location 10+ stars not just 5 if I could on Google. I am truly appreciative. The amazing team at the Burke Enterprise location made the difficult situation I was dealing with, after my car was hit and undrivable, much smoother and easier than it would have been anywhere else. So thankful to have found this store - Thank you again! I now refer your location to everyone in need of an excellent rental experience.
Feb 02, 2025 · Kerri Knowles-MarrI’ve been sitting in the building with 5 other people all waiting to drop off or pick up cars. There are no employees in here… I can’t imagine that is a safe/smart way to do business. When I picked up the car, they were super fast. Not sure what happened.Edit: Now 7 people. It’s been 30 minutesEdit: they arrived shortly after the thirty minutes and got me out of there a few minutes later.
Feb 24, 2025 · Jordan Osborne
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