Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
For California residents and visitors navigating the diverse and expansive landscape of San Diego County, a reliable vehicle is key to a successful journey. The Enterprise Rent-A-Car location at 5245 Car Country Drive in Carlsbad stands out as a full-service Car rental agency and a dedicated Van rental agency. This branch aims to serve a wide range of needs, whether you require a simple replacement vehicle after an auto accident, a temporary ride for a SoCal visit, or a large passenger van for a group outing.
This Carlsbad location not only offers the extensive fleet options and standardized customer service expected from a globally recognized brand like Enterprise but also brings its own unique local flavor. Notably, the business identifies as women-owned, adding a layer of local character and commitment to diversity within the community it serves. Furthermore, customer experiences highlight an outstanding level of professionalism and personal attention from the staff, suggesting a strong focus on making the rental process as smooth and pleasant as possible.
The importance of a seamless rental experience in Southern California cannot be overstated. Customers often rely on these services during stressful times, such as following an insurance claim or while managing complex travel itineraries. Factual customer feedback repeatedly praises the "very professional staff" and "excellent customer service," with specific mention of employees going above and beyond—even arranging for replacement vehicles that perfectly accommodated specific needs like kayak racks for a dedicated California surfer. Whether you are seeking a rugged 4x4 for a weekend adventure, a comfortable sedan for city travel, or a minivan for a family vacation, this location is geared toward facilitating your transportation requirements efficiently.
The exact address is:
- Address: 5245 Car Country Dr, Carlsbad, CA 92008, USA
The location’s proximity to major California thoroughfares makes for quick access to destinations both north towards Orange County and south toward downtown San Diego. For local users, the convenience of a neighborhood location often translates into quicker service and the availability of important customer services, which are critical when coordinating insurance-related rentals or vehicle maintenance.
In keeping with a commitment to serving all members of the California public, the facility is noted for its physical accessibility features, including:
- Wheelchair accessible entrance: Ensuring smooth entry into the office and service areas.
- Wheelchair accessible parking lot: Providing easy access to designated parking spaces near the facility entrance.
For general business operations, including pick-up and drop-off, typical hours of operation are Monday through Friday, 7:30 AM to 6:00 PM, and Saturday, 9:00 AM to 2:00 PM, with the location generally closed on Sundays. It is always recommended that customers confirm current hours by phone before arriving.
The range of services includes:
- Car Rental Agency Services: Providing a large fleet of vehicles from economy and compact cars for efficient, short-term use, up to full-size sedans, SUVs, and even specialty vehicles like convertibles and luxury cars for more extensive travel throughout California.
- Van Rental Agency Services: Offering a variety of larger capacity vehicles, typically including minivans (7-8 passengers) and larger passenger vans (10, 12, or 15 passengers) perfect for team outings, family trips, or shuttling groups to San Diego County attractions.
- Insurance Replacement Rentals: Specializing in coordinating with insurance companies to provide quick, seamless replacement vehicles for customers involved in auto accidents, often including direct billing and assistance with vehicle class selection.
- Corporate and Leisure Rentals: Facilitating rental agreements for both business travelers needing a reliable vehicle for meetings and tourists exploring the Southern California coast and attractions.
- Onsite Services: Ensuring all transactions, vehicle inspections, and customer support are handled directly at the Car Country Drive location for convenience and immediacy.
- Flexible Payment Options: Accepting a variety of payment methods to accommodate all customers, including Credit cards, Debit cards, and modern NFC mobile payments.
Key features that highlight this location’s commitment to service include:
- Identifies as Women-Owned: This designation highlights local ownership diversity and a community-focused business approach, which is often favored by local residents seeking to support diverse businesses in the San Diego area.
- Active Military Discounts: A significant benefit in a region with a large military presence, offering special rates and benefits for active-duty military, veterans, and government personnel on leisure travel, demonstrating support for those who serve the nation.
- High Customer Service Rating: Consistent positive customer reviews praise the staff—specifically mentioning personalized, professional, and courteous service, which is essential for reducing the stress associated with travel or accident claims.
- Vehicle Flexibility and Availability: The ability to offer specific vehicle types—from a Mazda for a smooth, fast rental to specific truck models like the Ford Ranger Lariat and Titan Frontier for long-term accident replacements—underscores a robust and flexible fleet management system.
- Full Transactional Accessibility: The combination of a Wheelchair accessible entrance, Wheelchair accessible parking lot, and diverse payment options (including NFC) ensures the rental process is physically and financially accessible to virtually all users.
- Address: 5245 Car Country Dr, Carlsbad, CA 92008, USA
- Phone: (760) 931-1111
- Mobile Phone: +1 760-931-1111 (Use this for direct mobile dial from a cell phone)
For the most current information regarding hours, specific vehicle models, and to pre-arrange a rental for an insurance claim or special event, it is highly recommended to call the local number directly.
Local users consistently report a "smooth, fast, and pleasant experience," even when unexpected vehicle classes are provided, showcasing the staff's ability to manage inventory challenges with grace and helpful alternatives. This level of customer satisfaction, exemplified by the praise for employees like Medhi and Josh, is crucial for both local residents handling an insurance claim and tourists making the most of their SoCal visit.
Furthermore, the practical benefits of the location—its status as a women-owned business, the provision of Active military discounts, and complete physical accessibility—make it a community-friendly and inclusive choice. When factoring in the need for a wide range of rental options, from spacious vans to rugged trucks for outdoor California activities, this Enterprise branch provides the reliable fleet and professional service necessary to meet the demands of driving in the Golden State. It offers the best of both worlds: the reliability and fleet size of a major national brand, delivered with the warm, professional, and agile service of a dedicated local team.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
5245 Car Country Dr, Carlsbad, CA 92008, USA
Enterprise Rent-A-Car Reviews
pick upcleanSUVteamgentlemanminivannissanbilldebit cardfuel
★ 5★ 4★ 3★ 2★ 1Awesome very professional staff. Medhi (PhD in Wisdom). Medhi was my shuttle driver- an absolutely amazing human being,, so glad our Lives/paths crossed.This was my 2nd Rodeo dealing with Enterprise (both times involving auto accidents/ replacement vehicles). First experience I chose a Ford Ranget Lariat which due to supply chain issues, ended up taking 5- 1/2 months. This Ranget replacement worked out perfectly, as I was able to switch out my Yakima surf kayak Racks from MY Ranger... & it had heated leather seats; which was awesome during the cold winter months after a surf sesh. ;)This most recent experience, I chose a Titan Frontier 4x4 which was about another month and a half.Both were awesome experiences- excellent customer service. I highly recommend this place/stellar Enterprise employees.Thanks again!
May 31, 2025 · John SmithThis is a great Enterprise location!I reserved a vehicle class and found out when I got there that it wasn't available. No prob. Josh and the team got me on my way in a fun Mazda. In and out in a few minutes. very smooth, fast, and pleasant experience. thank you Enterprise , Carlsbad Car Country for making my SoCal visit a great and memorable one!
Jul 12, 2025 · Henry CisnerosIf I could give less than one Star I would for sure do it. Normally I don't have any problems with any enterprise location. This, until I decided to use this location since they are the closest to my home.I had made a reservation with them, 2 months in advance. (Not the week before, not the day before, 2 months before). I arrived and Brittany told me that they had 20 minutes of delay, since they were trying to get the cars from multiple locations. Those 20 minutes, transformed into and hour of waiting, and still they ha 2 people working in the counter, making everyone wait because they didn't had the cars available. (It's funny, because it is supposed that when you reserve your pick-up for a specific time, you will have the car at the location so you don't have to wait: It's your reservation and it was confirmed through their check in online).The car had no problem (thank God). However, when it was the time to return the car, same problem: 2 people in the counter and a long line in the entrance of people trying to return cars, which transformed into a 1/2 hour waiting.I can understand that they are one of the busiest branches in San Diego, since they're near Legoland. What I can not understand is the wait that they make their customers, since they only have 2 people working on the counter. NOTICE IN ADVANCE: IF YOU GET A RENTAL FROM THIS BRANCH, COME WITH PATIENCE AND BE PREPARED TO WAIT BETWEEN 1/2 AN HOUR AND AN HOUR, BECAUSE THEY DON'T SCHEDULE THEIR RESERVATIONS IN ADVANCE.
Jul 28, 2025 · Nicolas TomaThey gave me my deposit back and then the next week charged me 138 by mistake because they didn't keep in touch with carlsbad collision to get the rental car back from them and that's not my fault. So it was really inconvenient. Other than that I spoke to Sophie she was very helpful I don't remember the other managers name but anyways the Corolla was awesome 2025 and nice and low cost fuel fill. Had a good couple weeks with it and other than that mess it was all good.
Sep 03, 2025 · Kels (Kels)Do not rent a car from here! Enterprise is a shady business and I will never give them my money again. I rented a car and the tire blew out – fine. Although it was terrifying and I had to get AAA to help me and then had to drive 30 miles on a donut back home. I was told I would only be charged $50 for the flat. Enterprise then sent me a bill for $500 and went back-and-forth with me for nearly 5 months- wouldn’t answer my calls. Avoided communicating with me entirely over the situation. Anytime I would call I would get a voicemail to whichever representative would be helping with my situation and I would never hear back Enterprise is lucky I didn’t crashed the car after the flat happened. They did not care at all about my safety clearly and we’re happy to accuse me and blame the situation on me charging me $500 for a flat tire. Do not give this scummy business your money. I’m reporting this branch to the Better Business Bureau.
Aug 05, 2025 · hannah tuxbury
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