Enterprise Rent-A-Car

- 1245 Cedar Rd M, Chesapeake, VA 23322

Hello, fellow Virginians, especially those in Chesapeake and the surrounding Hampton Roads area! Whether you're navigating your daily commute, planning a weekend trip to the Outer Banks, or simply need a reliable vehicle while your own is undergoing maintenance, having access to a convenient and trustworthy car rental service is invaluable. Today, we're focusing on a familiar name in the rental industry: Enterprise Rent-A-Car, specifically their branch located on Cedar Road in Chesapeake.

Enterprise Rent-A-Car is a well-established global brand, renowned for its extensive network of neighborhood locations that cater directly to local communities. Unlike many rental companies that primarily serve airports, Enterprise has historically focused on the "home city" market, making it a popular choice for individuals needing a temporary vehicle for various reasons, such as insurance replacement, short-term business travel, or personal leisure.

The branch at 1245 Cedar Rd M in Chesapeake aims to uphold Enterprise's commitment to customer service and provide a diverse fleet of quality vehicles. However, it's also important to acknowledge that individual customer experiences can vary, as some reviews suggest. This article will provide a clear, factual, and engaging overview of what you can expect from this specific Enterprise location, offering insights into its services, accessibility, and the general customer sentiment, to help you make an informed decision for your car rental needs in Virginia.

The Enterprise Rent-A-Car location we are highlighting is situated at:

1245 Cedar Rd M, Chesapeake, VA 23322, USA

This address places the Enterprise branch on Cedar Road, a well-known thoroughfare in Chesapeake, making it easily accessible for residents across the city and neighboring areas of Hampton Roads. Its placement within a commercial area typically means good visibility and straightforward access.

For local Virginians, the convenience of a neighborhood branch like this one is a significant advantage. It often means a shorter drive to pick up or drop off a rental car compared to traveling to an airport location. Enterprise is also widely recognized for its "We'll Pick You Up" service at non-airport locations, which can be a valuable convenience for customers who need transportation to the rental office (though it is always recommended to confirm availability and specific conditions with the branch directly). This commitment to local accessibility is a cornerstone of Enterprise's business model, making it a practical option for those in the Chesapeake community.

The stated operating hours for this specific branch are generally: Monday - Thursday: 8:00 AM - 1:00 PM and 2:00 PM - 5:30 PM; Friday: 8:00 AM - 1:00 PM and 2:00 PM - 5:30 PM; Saturday and Sunday: Closed. These hours are important to note, especially since after-hours returns are typically not available at this location, meaning vehicles must be returned during business hours.

Enterprise Rent-A-Car at 1245 Cedar Rd M provides a comprehensive suite of car rental services designed to meet a wide array of personal and business needs for the Chesapeake community. These generally include:

• Diverse Vehicle Fleet: Customers can typically choose from a broad selection of vehicle categories. This commonly includes fuel-efficient economy and compact cars for daily commutes, comfortable mid-size and full-size sedans, and spacious SUVs (such as a standard size SUV mentioned in a review). Enterprise also offers minivans for larger groups, and sometimes specialty vehicles. While specific models cannot always be guaranteed, the goal is to provide a vehicle that fits your needs.
• Flexible Rental Durations: Enterprise offers flexible rental periods, allowing customers to rent cars for a single day, a weekend, a full week, or even extended monthly rentals, accommodating both short-term and longer-term transportation needs.
• Insurance Replacement Rentals: A core focus of Enterprise's neighborhood branches is providing seamless rental solutions for customers whose personal vehicles are being repaired due to accidents or breakdowns. They often work directly with insurance companies, aiming to simplify the process for the customer.
• Online Reservations and Mobile App: Customers can conveniently book, modify, and manage their reservations online through Enterprise's user-friendly website or mobile application, allowing for planning from anywhere at any time.
• Optional Add-ons and Protection: Various optional accessories and protection plans are available. These can include GPS navigation systems, child safety seats (for infants, toddlers, and boosters), additional driver options, and Damage Waiver (DW), which can reduce or waive the renter's financial responsibility for damage to the rental vehicle. It's important for renters to understand these options and how they might overlap with existing personal insurance.
• Fueling Options: Renters usually have choices for managing fuel, including prepaying for a full tank, allowing Enterprise to refuel (with an associated service charge), or returning the vehicle with a full tank.
• Cross-Border Travel: Most vehicles rented in the US can be driven throughout the US and Canada, though certain vehicle classes (like exotics or large passenger/cargo vans) may have restrictions. Vehicles rented in the US generally cannot be driven into Mexico.

The Enterprise Rent-A-Car branch at 1245 Cedar Rd M in Chesapeake offers several features and highlights for local users, alongside areas where customer experiences suggest potential challenges:

• Impeccable Customer Service (Positive Experiences): As highlighted by one enthusiastic reviewer, "The customer service is impeccable." This suggests that for many, the staff at this location provides excellent, efficient, and friendly service, making the rental process smooth and pleasant. This positive experience of professionalism and efficiency can be a major draw for repeat customers, especially those with regular work travel needs.
• Efficiency in Rental Process: For some customers, Enterprise locations, including this one, are praised for not having "long lines for a quality vehicle," indicating an efficient and streamlined pick-up process.
• Quality Vehicle Fleet (General Enterprise Standard): Enterprise generally maintains a fleet of relatively new and well-maintained vehicles, contributing to a comfortable and reliable driving experience.
• Local Neighborhood Focus: Being a community-based branch, it's particularly convenient for Chesapeake residents, saving them trips to the airport for their rental needs.
• Areas for Improvement (Based on Customer Feedback): It's important to address concerns raised by some customers. One review points to significant issues with vehicle reservations and availability. Specifically, a customer reserved a specific vehicle class (Camry or similar, then a standard size SUV) weeks in advance but received a smaller car in the first instance and was informed of no availability just two hours before pick-up for the second. This highlights a potential inconsistency in inventory management or reservation guarantees, which can be frustrating for those relying on specific vehicle types for longer trips or crucial appointments. This feedback suggests that while customer service might be impeccable for some, the actual fulfillment of reservations can sometimes be a challenge.

To connect with Enterprise Rent-A-Car at 1245 Cedar Rd M in Chesapeake, you can use the following details:

Address: 1245 Cedar Rd M, Chesapeake, VA 23322, USA

Phone: (757) 548-2676

Mobile Phone: +1 757-548-2676

Given the varied customer experiences regarding vehicle availability, it would be prudent for customers to directly call the branch a day or two before their scheduled pickup, especially if a specific vehicle type is critical for their travel plans. For broader customer service issues or to explore options if local availability is a concern, Enterprise's main customer service lines are also available.

For residents of Chesapeake and the surrounding Hampton Roads area, Enterprise Rent-A-Car at 1245 Cedar Rd M presents itself as a suitable option for various car rental needs. Its strategic location on Cedar Road provides excellent accessibility within the community, making it a convenient choice for those whose personal vehicles are undergoing repairs, for work-related travel, or for local leisure activities. The branch's adherence to Enterprise's brand standards often means a wide selection of vehicles and a streamlined rental process, which can be a significant benefit for busy Virginians.

The positive feedback highlighting "impeccable customer service" and efficient operations suggests that many customers experience a high level of professionalism and care from the staff. This dedication to customer satisfaction is a strong draw, fostering loyalty among those who frequently require rental vehicles for work or personal use. However, it's also important for locals to set realistic expectations regarding specific vehicle reservations, as some experiences indicate potential challenges with receiving the exact car reserved, especially during high demand. Despite these potential inconsistencies in vehicle fulfillment, the overall convenience, the general quality of the fleet, and the strong customer service ethos reported by many make this Enterprise branch a viable and often preferred choice for car rental solutions in the Chesapeake community, helping to keep Virginians moving forward.

Enterprise Rent-A-Car

1245 Cedar Rd M, Chesapeake, VA 23322, USA