Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
For residents across Illinois, having reliable transportation is key to navigating daily life, weekend getaways, and unexpected situations. When your own wheels aren't an option, or you simply need a different kind of ride, a trustworthy car rental service becomes invaluable. That's where Enterprise Rent-A-Car steps in, and for those in the Elgin area, their 910 E Chicago Street location offers a convenient and comprehensive solution for all your vehicle needs. This article aims to provide a clear, engaging, and informative overview of what Enterprise Rent-A-Car in Elgin brings to the local community.
Whether you're facing a car repair, planning a family vacation, embarking on a business trip, or just need a temporary set of wheels for an errand, understanding your local car rental options is essential. Enterprise Rent-A-Car is a well-known name in the industry, and their Elgin branch is designed to serve the specific needs of Illinois residents, offering a diverse fleet and customer-focused services. We'll delve into their location, the variety of services they provide, unique features that set them apart, and why this particular branch is a great choice for locals.
The convenience of a local car rental agency can't be overstated. It means less travel time to pick up and drop off your vehicle, easier access for quick questions, and a more personalized experience. This guide will help you see why Enterprise Rent-A-Car at 910 E Chicago Street is more than just a place to pick up a car; it's a valuable resource for the Elgin community and surrounding Illinois regions.
From compact cars perfect for navigating city streets to spacious SUVs ideal for family adventures, and even trucks or vans for moving needs, car rental agencies play a crucial role in providing flexible mobility. We understand that residents in Illinois have diverse requirements, and this overview of Enterprise Rent-A-Car in Elgin will help you determine if their offerings align with your specific needs, ensuring your next journey, big or small, is as smooth as possible.
Enterprise Rent-A-Car's Elgin branch is conveniently situated at 910 E Chicago St, Elgin, IL 60120, USA. This strategic location makes it easily accessible for residents not just within Elgin, but also from neighboring communities throughout the Illinois region. For those familiar with the local landscape, it's typically a straightforward drive, minimizing the hassle often associated with picking up a rental car.
Elgin, Illinois, serves as a hub for many surrounding towns and suburbs, making this Enterprise location a practical choice for a broad range of local users. Its position on East Chicago Street means it's often close to major thoroughfares, allowing for quick ingress and egress for customers arriving from different parts of the area. While public transportation options might vary, for most Illinois residents, driving to the location is the most common and convenient way to access their services.
It's always a good idea to check local traffic conditions, especially during peak hours, but generally, the 910 E Chicago Street address is known for its accessibility within Elgin. Keep in mind that while Enterprise is renowned for its customer service, the 910 E Chicago Street location specifically notes that "Pick-Up Service Unavailable." This means customers will need to arrange their own transportation to the branch for vehicle pickup. However, for returns after hours, there is a designated key drop box for convenience, allowing for flexibility outside of regular business hours.
Enterprise Rent-A-Car at 910 E Chicago St in Elgin provides a comprehensive array of car rental services designed to meet diverse customer needs.
Wide Range of Vehicles: Customers can choose from an extensive fleet, including economy cars for budget-friendly trips, compact cars for easy city navigation, mid-size sedans for comfortable daily driving, and full-size vehicles for more space. They also offer SUVs of various sizes for family outings or extra cargo, minivans for larger groups, and even luxury vehicles for those special occasions.
Short-Term and Long-Term Rentals: Whether you need a car for a single day, a weekend trip, a week, or even a month or longer, Enterprise accommodates various rental durations. Their flexible rental periods are suitable for both short-term necessities and extended needs like business projects or long vacations.
Damage Waiver Options: Enterprise offers a Damage Waiver (DW) at an additional daily charge, which can reduce or waive a renter's financial responsibility for loss or damage to the rental vehicle. While optional, this can provide peace of mind for many customers.
Refueling Service Options: Customers have choices regarding fuel, including pre-paying for a full tank, having Enterprise refuel the vehicle upon return (for a fee), or refueling the vehicle themselves before returning it.
Additional Driver Options: Spouses or domestic partners meeting the age and driver's license requirements can be added as authorized drivers at no additional charge. Other additional drivers can also be added for a daily fee, provided they meet the necessary requirements and are present at the time of rental.
One-Way Rentals: While specific availability should always be confirmed, Enterprise typically offers one-way rental options, allowing customers to pick up a vehicle in Elgin and return it to a different Enterprise location, which can be convenient for cross-state travel within the US and Canada (some vehicle restrictions may apply).
Specialty Vehicle Rentals: Beyond standard passenger cars, Enterprise also offers a range of specialty vehicles, which may include pickup trucks, cargo vans, and moving trucks, catering to specific needs like home improvements or commercial transport.
The Enterprise Rent-A-Car location at 910 E Chicago St, Elgin, IL, boasts several features and highlights that contribute to its appeal for local users.
Variety of Fleet Options: As highlighted in customer feedback, Enterprise is known for its wide selection of vehicles. Whether you need an economy car for a quick trip, a spacious SUV for a family outing, or something in between, they aim to have a vehicle that suits your specific requirements. This variety ensures that residents in Illinois can find the right car for any occasion.
Customer Service Focus: While experiences can vary, several customer reviews frequently praise the staff for their professionalism, friendliness, and willingness to assist. Positive feedback often mentions staff members going above and beyond to ensure customer satisfaction, from the initial rental process to the return. This commitment to service is a significant highlight for any local business.
Flexibility in Rental Policies: Enterprise offers various rental policies, including options for additional drivers, damage waivers, and refueling, providing customers with choices to tailor their rental experience to their preferences and existing insurance coverages.
Reputation for Reliability: As part of a nationally recognized brand, this Enterprise location benefits from a strong reputation for having well-maintained vehicles and a reliable rental process. This provides a level of trust and assurance for local residents seeking dependable transportation.
For those in the Illinois region looking to rent a car or inquire about services, here's how to get in touch with Enterprise Rent-A-Car at their Elgin location:
Address: 910 E Chicago St, Elgin, IL 60120, USA
Phone: (847) 741-2002
Mobile Phone: +1 847-741-2002
For residents across Illinois, particularly those in and around Elgin, Enterprise Rent-A-Car at 910 E Chicago St stands out as a highly suitable and reliable option for all car rental needs. Its convenient location in Elgin means less travel time and more straightforward access, whether you're coming from within the city or a nearby community. The ease of getting to and from the branch is a practical advantage for busy individuals and families.
Beyond location, the extensive fleet of vehicles offered by Enterprise caters to a wide spectrum of requirements. From compact and fuel-efficient cars perfect for daily commutes or quick errands to spacious SUVs and minivans ideal for family road trips or transporting larger groups, locals can find a vehicle that precisely fits their purpose. This versatility ensures that whether your personal car is in the shop, you're hosting out-of-town guests, or planning an adventure across Illinois, you have appropriate transportation readily available.
The feedback from local customers, while varied, often highlights instances of exceptional service. When staff members demonstrate genuine concern, friendliness, and efficiency, it significantly enhances the rental experience. The positive interactions reported, such as quick processing times and helpful staff, speak to a commitment to customer satisfaction that resonates with local values. While some customers have noted policy changes, the overall sentiment points to a team that strives to be accommodating and professional, which is crucial for building long-term relationships within the community.
Furthermore, as a part of the trusted Enterprise brand, this Elgin location offers the reassurance of a well-established company known for its reliable vehicles and consistent service standards. This can be particularly comforting for locals who depend on their rental car to be safe and dependable. The availability of various rental policies, like damage waivers and flexible refueling options, allows residents to customize their rental agreement to best suit their individual preferences and existing coverage, adding another layer of convenience and peace of mind.
In summary, Enterprise Rent-A-Car at 910 E Chicago St in Elgin provides a valuable service to the Illinois community. Its accessible location, diverse fleet, and commitment to customer service make it a strong choice for anyone in the area needing temporary or supplementary transportation. For locals, it's more than just a car rental agency; it's a dependable resource that helps keep life moving, offering the right vehicle for the right occasion with the professional touch you expect.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
910 E Chicago St, Elgin, IL 60120, USA
Enterprise Rent-A-Car Reviews
pricecalldrivemanagerSUVpayinsurancefeegentlemantowed
★ 5★ 4★ 3★ 2★ 1I must say I haven’t experienced customer service like these two gentlemen in a very long time. From the genuine concern to know if I was satisfied with my rental from Jack. Who might I add was so friendly and gracious start to finish. Then the ride back to the dealer with Omar. Great conversation and safe transfer. Definitely gained a customer and will refer to this location. Quick fast and efficient with the gentle touch of kindness and will to assist with a friendly smile. Thank you again 🙂
Jul 11, 2025 · Juliana DelgadoVery dissatisfied with customer service at Chicago Street, Elgin IL site. My holiday travel times were altered both leaving and coming back as a result of “New Policy” that was neither posted on their website nor displayed on site that customers can no longer leave their vehicles on property for duration of their rental or it will be towed. You can pay to rent their car but need to arrange someone drop you off and pick you up?!? No empathy as representative stated we’ve only lost 2 customers so far as a result of the change - - well I have rented with them for years so they might want to add me as lost customer #3
Jul 09, 2025 · Timothy RogersI just wanted to leave a great review for the assistant manager and the new trainee. You guys were so nice and so informed and I appreciate for insuring me on the details of my worries. I at first wasn’t going to come back but after meeting with both of these gentleman I will if needed. These men deserve raises. Thank you again & I wish you both the best in your endeavors.
May 08, 2025 · Alexandria TrevinoWent to the Chicago St Elgin location and the same thing happened to me. After standing in line for like 20 minutes, then going thru the whole process of renting the vehicle, I kindly asked where I should park my car? The "manager" who at the time I didn't know was the manager, was very insensitive. He said you can't park your car on the lot. (Point blank, very as a matter of fact, no if's and's or but's) It will be towed. Nowhere in the office, nor online, nor on any social media platforms or on their website was that communicated. Not one time during our whole business interaction was this mentioned. I was not only running late bc of their inadequate staffing levels, but now I had to "figure something out" about my car or have it towed. There was no consideration for the added stress this whole ordeal was causing me. There was ample parking spots avaliable in the parking lot. If I took one of their cars for 2 days, why couldn't I just leave my car in it's place? I asked what do you do when someone rents a car for a week and has to leave their car here? He said they'll have to figure it out or get it towed. At that moment I asked to speak to the manager. It was then that the associate I was dealing with this whole time, said "I am the manager." Oh My God!!!So, I "figured it out" after about 45 add'l minutes and had a friend pick up my car.I returned the rental car the next day.A week later, I called the office only to get either put on hold or hung up on 4x! I couldn't tell. So I called the next morning and told them I was trying to get in touch with someone regarding my refund of the $300 deposit on my account since I paid with debit. The associate says "We've been so short staffed, we couldn't get to the phones yesterday." So then I said I'm calling to find out about my deposit. He asked my name and then said, I'll release the funds now. I'm sorry, what?!? You're telling me, if I wouldn't have called, I wouldn't have received my deposit back? He said it's just that we've been short staffed. You should have it at end of business day tomorrow. I didn't receive for 2 additional days!!!I'm not sure what's going on at that location, & I wouldn't want any one to get fired but the management/staff definitely need a refresher class on basic customer service skills 101. I get it, they're just doing their jobs. A little tactfulness, finesse, compassion and consideration for what you're putting someone through when trying to enforce a new "policy" that is neither communicated, written, posted or verbally stated up front would be the professional way of doing business. NOT having some uncaring, cold-hearted, "figure it out yourself but you can't park it here or it'll get towed" so called manager be the way you do business. I have been going to your Enterprise for a very long time now. I have never been treated this way there before. The management before this was so helpful and professional and took pride in customer service. I can't say that I'll be back. Trust me, I've already told my whole family and friends about my negative experience there. Not sure they'll be renting cars anytime soon from you either.
Jul 09, 2025 · Lorilee MunozI show up and there is a lady who was already waiting, I ask how long she’s been there after 7 minutes of no employees coming to help and the phone ringing the entire time and she said about 15 minutes, after waiting about another 5 minutes the manager and two other employees all finally come in within the same minute or so, they then inform me that they cannot help me today because they failed to inform me of a 300$ deposit which I am more than able to accommodate for IF I HAD BEEN INFORMED I NEEDED TO PAY AN EXTRA 300$ BEFORE GETTING A RIDE 45 MINUTES AWAY FROM MY HOME. They then told me it was my fault for not reading it on the website, which I never used because I placed my reservation over phone. Over email I was given an estimated total of 215$ so I show up with 450 (more than double) and they tell me the total will be 600$ after tax and deposit which I ALREADY asked about over the phone and was told would only be 186$ before the email came through, I am now late for work, I now have to make a new reservation somewhere else, and you can bet I will never use enterprise again and warn anyone interested in a car rental about my experience today. The on duty leader was assistant manager Jack Adam’s.
Jun 19, 2025 · Odin Lira
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