Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
For residents across North Carolina, the need for a rental car often extends beyond airport travel. Life happens – whether your vehicle is in the shop after an unexpected incident, you're a local business professional needing reliable transport, or you simply require an extra set of wheels for an extended period. In such scenarios, a conveniently located neighborhood branch becomes invaluable. In Charlotte, Enterprise Rent-A-Car on East Independence Boulevard stands out as a go-to option, widely recognized for its strong customer service and focus on local rental needs. This article aims to provide a comprehensive and factual overview of this particular Enterprise location, helping North Carolina users understand why it's a suitable choice for their car rental requirements.
Enterprise Rent-A-Car is a globally recognized leader in the car rental industry, but what truly sets them apart, especially for local users, is their deep commitment to the "home city" market. Unlike companies primarily focused on airport operations, Enterprise has built its reputation on serving customers who need a rental for daily life situations, such as vehicle replacements due to accidents or repairs, or for local business and leisure travel. This focus is evident in their numerous neighborhood branches, including the one on Independence Boulevard in Charlotte. They aim to provide not just a car, but a positive and supportive rental experience, a sentiment often echoed in customer feedback.
Enterprise Rent-A-Car at this location can be found at 5100 E Independence Blvd, Charlotte, NC 28212, USA. This places it along a bustling and easily accessible commercial artery in eastern Charlotte. East Independence Boulevard (US-74) is a major thoroughfare that runs through a significant portion of the city, connecting various neighborhoods and extending eastward towards communities like Matthews and Mint Hill. Its central position on such a vital road makes it highly convenient for many North Carolina residents living or working in the Charlotte area.
Unlike airport branches that might offer extended hours, neighborhood Enterprise locations typically operate on more standard business schedules. For this branch, common hours are generally Monday to Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 2:00 PM, with Sunday hours typically being 8:00 AM to 12:00 PM, though it's always advisable to verify exact opening times directly with the branch. This location is not an airport facility and does not provide an airport shuttle. For locals, reaching this Enterprise branch is straightforward, whether driving their own vehicle for a rental exchange or using ride-sharing services. Its ease of access from surrounding residential and commercial zones underscores its suitability as a local solution for transportation needs in North Carolina.
Diverse Vehicle Fleet: Enterprise offers a comprehensive selection of vehicles to meet virtually any need. This includes fuel-efficient economy and compact cars (e.g., Mitsubishi Mirage, Nissan Versa) for short trips or budget-conscious renters, comfortable mid-size and full-size sedans (e.g., Toyota Corolla, Chevrolet Malibu), and a wide array of SUVs (from compact crossovers like the Nissan Kicks to full-size models like the Chevrolet Suburban) suitable for families or those needing more cargo space for North Carolina adventures. Minivans (e.g., Dodge Grand Caravan), pickup trucks (e.g., Ford F-150), and even some luxury or specialty vehicles are typically available for specific purposes.
Insurance Replacement Rentals: A significant portion of Enterprise's business at neighborhood locations involves providing rental vehicles to customers whose personal cars are undergoing repairs after an accident or breakdown. They often work directly with insurance companies, simplifying the process for the renter.
Short-Term and Long-Term Rentals: Customers can book vehicles for daily, weekly, or extended monthly rentals, offering flexibility for various situations, from a quick errand to a long-term project or a vehicle replacement spanning several weeks.
Optional Add-ons: To enhance the rental experience, Enterprise provides various optional add-ons, which may include GPS navigation systems to guide you through North Carolina's diverse terrain, child safety seats (infant, toddler, and booster) for families, and supplemental protection plans (e.g., Damage Waiver, Extended Protection) for added peace of mind.
Pick-Up Service: Enterprise is well-known for offering a "We'll Pick You Up" service from a home, office, or repair shop within a reasonable distance, a significant convenience for customers without immediate transportation to the rental branch. This service is a major benefit for many North Carolina residents.
Fuel Policy: Customers typically have choices for refueling, including prepaying for fuel, having Enterprise refuel the vehicle upon return (with a service charge), or refilling the tank themselves before returning the car.
Exceptional Customer Service: As evidenced by numerous customer reviews, this Enterprise location often excels in providing friendly, professional, and empathetic service. Staff members are frequently praised for their helpfulness and ability to make a potentially stressful situation (like a car accident) much smoother.
Local Community Focus: Unlike airport-centric rental companies, this Enterprise branch is designed specifically to cater to the needs of the local Charlotte and wider North Carolina community. This focus often translates into a more personalized and understanding approach to customer service.
"We'll Pick You Up" Service: This signature Enterprise feature is a major convenience for locals, particularly those who are without a vehicle due to repairs or other circumstances, as it eliminates the need to arrange separate transportation to the rental office.
Broad Vehicle Availability: With a diverse and well-maintained fleet, Enterprise aims to have a suitable vehicle available for almost any customer need, from economy models to larger SUVs, ensuring flexibility for all types of travel within North Carolina.
Enterprise Plus Loyalty Program: Frequent renters can benefit from the Enterprise Plus program, earning points towards free rental days, enjoying expedited service, and potentially receiving vehicle upgrades, adding value for regular users.
Address: 5100 E Independence Blvd, Charlotte, NC 28212, USA
Phone: (704) 531-2099
Mobile Phone: +1 704-531-2099
For residents across North Carolina, Enterprise Rent-A-Car on East Independence Boulevard in Charlotte stands out as an exceptionally suitable and reliable choice for their car rental needs. Its primary strength lies in its dedicated focus on the local market, making it an ideal partner for situations where a temporary vehicle is required outside of airport travel. This is particularly true for those experiencing vehicle repairs or needing a long-term rental, as demonstrated by customer testimonials highlighting empathetic and efficient service during stressful times.
The convenience of its easily accessible location on a major Charlotte thoroughfare, combined with Enterprise's signature "We'll Pick You Up" service, significantly simplifies the rental process for North Carolina locals who may not have immediate transportation. Furthermore, the diverse and well-maintained fleet ensures that whether you need a compact car for city driving, a spacious SUV for a family trip to the Carolina beaches, or a truck for moving, Enterprise can provide a suitable and dependable solution. With a strong reputation for customer service and a clear understanding of the needs of its home city clientele, this Enterprise branch offers a seamless and positive experience, making it a trusted resource for reliable transportation within the Tar Heel State.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
5100 E Independence Blvd, Charlotte, NC 28212, USA
Enterprise Rent-A-Car Reviews
cleaninsuranceteamjobmanagergentlemansmellSUVdepositcheck
★ 5★ 4★ 3★ 2★ 1This rental experience was the only thing that went smoothly after I was hit by another vehicle. After a Mecklenburg County vehicle drove right into my driver side of my vehicle and almost ran me off the road, I was extremely stressed out. My car took over a month to get fixed and insurance company ignored my calls. The young man at Enterprise who helped me both times made my day. He was polite, friendly, kind and professional. He made such an effort in making my car rental a positive experience. Thank you! You really raised my spirits.
Jul 15, 2025 · Lori AOur experience at this Enterprise location was nothing short of amazing. The associate, Steven, that was there the day we went made the whole process great. We were about to leave for a trip that day when our truck decided it wouldn’t start. We replaced our battery and still nothing. That is when we decided to just rent a car so we could get on the road. We got there at 9am and there were already multiple people there. Steven made sure he greeted everyone who walked through the door, while also apologizing for the wait, and acknowledged every single person with where he was at in terms of getting them their vehicle as soon as possible. Aside from the auto detailer, Steven was the only associate there that day handling everything and he did it with such patience and grace with everyone. Though our situation was not ideal and renting a car was not in our plan that day, if it wasn’t for Steven’s attitude and attention to everyone, our overall experience for the day could have been much worse. Working alone on a Saturday with a customer-facing position is not easy. Yet Steven made the absolute best of it and it was evident in his work and attention to all clients. He was fair, extremely attentive, knowledgeable and was constantly on his feet working and moving. Thank you Steven!
Apr 02, 2025 · Tiara RabahWhile the car I got was a bit of a dud (I don't think this is totally Enterprise's fault), the customer service and experience at this location was top notch. Jimmy especially went above and beyond to listen to my concerns at drop-off and did everything he could to improve my experience. Because of his care, I left feeling happier and would rent from this location solely due to him and the other great staff there.
Apr 27, 2025 · Christine StevensThe staff at this location are professional, friendly, and helpful. Great communication before and after our rental. We've used this location twice in the past 6 months and have been impressed both times.
Jun 05, 2025 · Vickie TraynumThe knowledgeable staff was able to get me into a car quickly, and then dropped me off to pick up my vehicle which had been serviced over a couple of days. The cars are always clean, a great value, and the people just separate the experience from everyone else!
Mar 20, 2025 · Lambros Balatsias
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