Enterprise Rent-A-Car

- 650 E Lincoln Hwy, New Lenox, IL 60451

For residents across the sprawling and diverse landscape of Illinois, from the bustling heart of Chicago to the charming suburban communities, reliable transportation is a cornerstone of daily life. Whether you're facing an unexpected car repair, planning a family vacation to a local attraction like Starved Rock State Park, or simply need an extra vehicle for business travel, a dependable car rental service is an invaluable resource. In the growing southwest suburbs of Chicago, specifically in New Lenox, Enterprise Rent-A-Car stands as a prominent option, committed to providing accessible and convenient vehicle solutions. This New Lenox branch aims to offer a broad selection of vehicles and a customer experience that supports the varied needs of local users, ensuring they have the mobility required to navigate and explore the Land of Lincoln.

The Enterprise Rent-A-Car branch in New Lenox, IL, is strategically located at 650 E Lincoln Hwy, New Lenox, IL 60451, USA. This address places it along a major thoroughfare, making it easily accessible for residents within New Lenox and the surrounding communities of Will County, such as Frankfort, Mokena, and Joliet. East Lincoln Highway (Route 30) is a significant route, ensuring straightforward navigation to and from the branch.

The benefit of this neighborhood location for Illinois locals is its direct accessibility, often bypassing the complexities and potentially longer queues associated with airport rental counters. Enterprise is also known for its "home city" presence, catering specifically to local replacement, leisure, and business rental needs. For customers whose personal vehicles are undergoing repairs, Enterprise often provides a convenient pick-up service, enhancing the ease of access. This focus on local convenience solidifies its role as a practical transportation solution for residents throughout the region.

Enterprise Rent-A-Car is globally recognized for its extensive range of services and diverse fleet, and the New Lenox branch maintains these high standards, offering flexible and comprehensive solutions for various car rental requirements.

• Diverse Vehicle Fleet: Customers can typically choose from a wide selection of well-maintained vehicles, including:
  • Economy and Compact cars: Ideal for fuel efficiency and budget-conscious travel.
  • Mid-size and Full-size Sedans: Comfortable options for daily commutes or longer journeys.
  • SUVs (Compact, Mid-size, Full-size): Versatile vehicles for families, groups, or those needing more cargo space. The Chevrolet Equinox or similar SUVs are particularly popular rentals in New Lenox.
  • Minivans and Passenger Vans: Excellent for larger groups, family vacations, or accommodating significant numbers of passengers (up to 7 or 15 passengers).
  • Trucks: Available for various hauling needs, from DIY projects to moving.
  • Premium and Luxury vehicles: For those seeking an elevated driving experience.
• Flexible Rental Durations: Enterprise offers daily, weekly, and long-term rental options, accommodating everything from a quick trip to an extended stay or temporary vehicle replacement.
• Pick-Up Service: A hallmark of Enterprise's neighborhood branches, a complimentary pick-up service is often available, taking customers from their home or repair shop directly to the rental office.
• Damage Waiver (DW) Options: Offered at the time of rental for an additional daily charge (ranging from $29.99 to $31.99 per day for this branch), DW can waive or reduce the renter's responsibility for loss or damage to the rental vehicle. It's important for renters to evaluate if this duplicates existing personal insurance coverage.
• Roadside Assistance Protection (RAP): An optional add-on that provides coverage for common roadside issues like flat tires, lockouts, or dead batteries.
• Additional Driver Policy: Spouses or domestic partners meeting age and license requirements are authorized drivers at no extra charge. Other additional authorized drivers may incur a daily fee.
• Refueling Options: Customers have choices for managing fuel, including prepaying for a full tank, having Enterprise refuel (with a service charge), or refueling the vehicle themselves before returning.
• After-Hours Return: For added convenience, customers can often drop off keys in a secure key drop box after hours, with responsibility for the vehicle ending upon inspection the next business day.

The Enterprise Rent-A-Car in New Lenox has received varied feedback, highlighting both strong points and areas for consideration for potential renters.

• Exceptional Customer Service (Individual Level): Several customers consistently praise specific employees, such as Colin and Chris, for their "positive energy," being "very thorough when explaining the options on coverage," and providing "All smiles!" This indicates a strong commitment to individual customer satisfaction and professionalism by certain team members.
• Comprehensive Coverage Explanation: As highlighted by a customer, staff like Colin are noted for thoroughly explaining rental contract details and coverage options, which can be invaluable for renters unfamiliar with all the nuances.
• Efficiency (When Smooth): When the process runs smoothly, customers experience quick and efficient pick-up services.

However, some customer experiences point to challenges:

• Vehicle Quality Concerns: One significant concern raised was the "poor quality of cars." A customer reported two different vehicles experiencing major mechanical issues (not going over 25 mph with a racing engine, and a completely dead battery requiring multiple jumps), causing significant delays and frustration. This suggests that while a wide selection is offered, vehicle maintenance and reliability should be verified by the renter upon pick-up.
• Inconsistent Service Experience: While some staff members are lauded, the complaint about a second employee "just intermittently standing there watching his coworker help other customers" suggests potential inconsistencies in team efficiency and engagement.
• Delay in Service: A customer reported waiting "over 50 minutes to pick up the car," indicating that wait times can be substantial, potentially disrupting tightly packed schedules.
• Post-Rental Resolution: While a discount was provided for vehicle issues, the negative experience led the customer to state they "will never use them again," emphasizing the impact of vehicle quality on overall satisfaction.

These points underscore that while Enterprise aims for high standards, individual experiences can vary, and it's prudent for renters to inspect their chosen vehicle thoroughly and ask questions about its condition.

For inquiries, reservations, or to arrange a pick-up service from the Enterprise Rent-A-Car branch in New Lenox, IL, you can use the following contact details:

• Address: 650 E Lincoln Hwy, New Lenox, IL 60451, USA
• Phone: (815) 462-8200
• Mobile Phone: +1 815-462-8200

Operating hours are generally: Monday - Friday 8:00 AM - 6:00 PM, Saturday 8:00 AM - 12:00 PM. The branch is typically closed on Sundays. It is always recommended to confirm specific hours, especially on holidays.

For residents across Illinois, particularly in New Lenox and the surrounding southwest suburbs of Chicago, Enterprise Rent-A-Car offers a convenient and comprehensive solution for their vehicle rental needs. Its accessible location on East Lincoln Highway, coupled with Enterprise's renowned pick-up service, makes it a practical choice for getting a rental car without extensive travel. The branch benefits from dedicated staff members like Colin and Chris, who are praised for their thoroughness and positive customer interactions, reflecting Enterprise's overall commitment to service. While some customers have reported challenges with vehicle quality and wait times, the branch's willingness to offer discounts for issues demonstrates an effort towards customer satisfaction. For Illinois locals seeking a wide selection of vehicles for various purposes—from routine commuting to family vacations—and appreciating the convenience of a neighborhood branch, Enterprise in New Lenox remains a viable option. By being diligent in vehicle inspection and clear in communication, renters can leverage Enterprise's extensive network to facilitate their journeys across the Land of Lincoln.

Enterprise Rent-A-Car

650 E Lincoln Hwy, New Lenox, IL 60451, USA