Enterprise Rent-A-Car Photos






Enterprise Rent-A-Car Introduce
Howdy, Texans! In our expansive and diverse state, having access to reliable transportation is often a non-negotiable, whether you're navigating daily life in San Antonio, embarking on a family road trip, or facing the temporary absence of your personal vehicle. Finding a convenient and trustworthy car rental service right here in our community can simplify many challenges. Enterprise Rent-A-Car, a name that resonates with many Texans, operates a branch at 13649 I-10 Frontage Rd in San Antonio, aiming to provide solutions for all your temporary transportation needs.
Enterprise Rent-A-Car is a globally recognized brand, celebrated for its extensive fleet and its commitment to local community presence. This particular branch, strategically positioned on the I-10 Frontage Road, is ideally situated to serve residents across the western and northwestern parts of San Antonio, as well as those traveling along this major interstate. For Texans, this translates into readily available access to a diverse selection of vehicles, backed by the robust resources of a leading rental company. Whether you're dealing with a car repair, planning a much-anticipated family vacation, or require a specific type of vehicle for business, Enterprise strives to offer a suitable option.
A successful car rental experience hinges on several critical factors: the availability of vehicles, their cleanliness and mechanical reliability, and, perhaps most importantly, the quality of customer service. This article is crafted to provide you with a clear, engaging, and factual overview of what you can generally expect from the Enterprise Rent-A-Car location at 13649 I-10 Frontage Rd. We will delve into its strategic location and accessibility, the comprehensive array of services it typically provides, key features that define the Enterprise experience, and how to get in touch. Our goal is to empower you, as a local user, with the necessary information to help you make an informed decision for your next vehicle rental in the San Antonio area.
From handling essential insurance replacement rentals to providing versatile vehicles for leisure and business travel, Enterprise Rent-A-Car aims to cater to a wide spectrum of demands. Let's explore the specifics of what this San Antonio branch brings to the table for its valued local clientele.
The Enterprise Rent-A-Car branch under consideration is precisely located at 13649 I-10, 13649 Frontage Rd, San Antonio, TX 78249, USA. This address places it directly on the frontage road of Interstate 10 (I-10), a crucial east-west interstate highway that serves as a primary transportation artery through San Antonio and across Texas. Its prime position on this major thoroughfare makes it exceptionally accessible for residents throughout the city, particularly those in the rapidly developing far west and northwest areas, as well as commuters traveling along I-10.
The strategic placement on the I-10 Frontage Road provides a significant advantage for accessibility. Frontage roads, which run parallel to the main highway, offer direct and straightforward access to businesses situated along the interstate. This design minimizes the complexity of navigating secondary roads and dense city traffic, allowing for a more efficient and stress-free journey to and from the rental location. Whether you are coming from downtown San Antonio, or from communities further west or east along I-10, reaching this branch is generally simple and time-saving.
Enterprise branches are typically designed with customer convenience in mind, featuring clear signage and ample parking facilities. This makes it easy for customers to drop off their personal vehicles when picking up a rental. While this specific location is closed on Sundays and Saturdays (based on public data, Monday-Friday 8:00 AM - 5:30 PM), its weekday hours and prominent location on a key interstate reinforce its practicality for a wide segment of the San Antonio population, catering to both planned rentals and urgent needs during business hours.
- Diverse Vehicle Fleet: Enterprise generally offers a comprehensive selection of vehicles to cater to various customer needs and preferences. This typically includes economy and compact cars for fuel efficiency, comfortable full-size sedans, a wide range of SUVs (compact, midsize, standard, full-size, premium, and 7-passenger) for extra space and versatility, minivans for larger groups, and sometimes specialized vehicles like pickup trucks or luxury cars. The availability of specific models may vary by location.
- Insurance Replacement Rentals: A cornerstone service highly valued by locals, Enterprise frequently works directly with insurance companies to provide rental vehicles for customers whose cars are undergoing repairs after an accident or other covered incidents, often facilitating direct billing to the insurer.
- Customer Pick-Up Service: Enterprise is widely recognized for its "We'll Pick You Up" service. This convenient feature allows the branch to pick up customers from their home, office, or an authorized repair shop within a specified radius, transporting them to the rental branch to complete necessary paperwork and collect their vehicle. (It is highly recommended to call the specific branch in advance to confirm availability and schedule this service.)
- Flexible Rental Durations: Customers can choose from a range of rental periods, including daily, weekly, or monthly options, providing flexibility to accommodate short trips, extended stays, or long-term temporary transportation requirements for personal or business use.
- Optional Protection Products: To provide added peace of mind, customers are typically offered the option to purchase various protection products. These may include Damage Waiver (DW), Personal Effects Coverage (PEC), and Roadside Assistance Protection (RAP). It's important to note that these are optional and not mandatory for renting a car, but they can enhance coverage during the rental period.
- Additional Driver Options: Policies generally allow for adding authorized additional drivers. A renter's spouse or domestic partner who meets the same age and licensing requirements is usually an authorized driver at no extra charge. Other additional authorized drivers may be added for a daily fee, and all must appear at the time of rental and meet specified requirements.
- Refueling Options: Customers are provided with choices regarding fuel at the time of return, which may include prepaying for a full tank, having Enterprise refuel the vehicle (with an associated service charge), or refilling the tank themselves before returning the vehicle.
- Strong Focus on Customer Service: Enterprise generally prides itself on delivering high standards of customer service. Positive reviews often highlight professional, friendly, and efficient staff who go above andboard to assist customers, as exemplified by mentions of staff like Jonathan and Jackie.
- Convenient Pick-Up Service: The "We'll Pick You Up" service is a standout feature, particularly beneficial for customers without immediate transportation due to car repairs, offering a valuable and stress-reducing service.
- Broad Fleet Selection: The extensive range of vehicles typically available at Enterprise locations means customers have a good chance of finding a car, SUV, or truck that precisely fits their individual needs and preferences.
- Standardized Operations: As a major national and international brand, Enterprise aims to provide consistent rental policies and procedures across its locations, contributing to a predictable and generally reliable customer experience.
- Online Reservation System: Customers can conveniently browse vehicle availability, compare options, and make reservations online, streamlining the entire booking process from the comfort of their home or mobile device.
- Commitment to Vehicle Maintenance: Enterprise strives to provide vehicles that are clean and well-maintained, ensuring a comfortable and reliable driving experience for its customers, though individual experiences with vehicle condition can vary.
For Texans in San Antonio needing car rental services, the Enterprise Rent-A-Car branch at 13649 I-10 Frontage Rd can be reached using the following contact details:
Address: 13649 I-10, 13649 Frontage Rd, San Antonio, TX 78249, USA
Phone: (210) 696-5215
Mobile Phone: +1 210-696-5215
It is always advisable to contact the branch directly to confirm specific vehicle availability, clarify any particular rental policies or requirements, or to arrange for their convenient pick-up service, especially during peak rental seasons. Direct communication ensures that your specific needs are fully understood and addressed, which can contribute significantly to a smoother and more satisfactory rental experience.
For residents of San Antonio and the surrounding communities in Texas, Enterprise Rent-A-Car at 13649 I-10 Frontage Rd presents a highly suitable and practical solution for their diverse vehicle rental needs. Its strategic location directly on the I-10 Frontage Road offers exceptional accessibility for a significant portion of the local population, particularly those in the fast-growing western and northwestern areas of the city. This geographical convenience is a major advantage for busy Texans, minimizing travel time and making the process of picking up or returning a vehicle far more efficient.
The core services offered, especially the robust insurance replacement rentals and the highly valued "We'll Pick You Up" service, are immensely beneficial for locals who are dealing with the often-stressful situation of vehicle repairs after an accident or breakdown. This level of comprehensive support can significantly alleviate logistical burdens during inconvenient times. While some varied experiences regarding vehicle condition or specific vehicle allocation have been noted, the overall positive feedback regarding the professionalism and efficiency of the staff, as highlighted by loyal customers, demonstrates Enterprise's general commitment to delivering a good customer experience.
Furthermore, the wide selection of vehicles typically available ensures that locals can find a car or truck that precisely matches their requirements, whether it's an economical sedan for daily commutes, a spacious SUV for family outings, or a more specialized vehicle for specific tasks. The consistency and widespread recognition associated with a global brand like Enterprise, combined with the convenience of a well-placed local branch, make this I-10 location a dependable and accessible choice for San Antonians seeking reliable transportation solutions in the Lone Star State.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
13649 I-10, 13649 Frontage Rd, San Antonio, TX 78249, USA
Enterprise Rent-A-Car Reviews
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★ 5★ 4★ 3★ 2★ 1I travel often for work (pretty close to every other week) and have used this Enterprise location consistently, and I couldn’t be more pleased with the service. Jonathan and Jackie always go above and beyond to make sure I’m taken care of. They’re professional, friendly, and incredibly efficient, making the rental process seamless every time. The cars are always clean, well-maintained, and ready to go when I arrive. It’s clear that this team truly values their customers and takes pride in what they do. Highly recommend this location for anyone needing reliable rentals and top-notch customer service!
Jul 10, 2025 · rachel burnsYou should avoid this place at all costs.I had the misfortune of renting a car from them for 7 days. During that time all I did was drive it home, park it in my garage and then drive it back once my car was out of the shop. There were no accidents, no rough driving, nothing that could have caused any sort of damage. And yet, when I returned the vehicle, they suddenly "discovered" damage that they’re now trying to blame on me. Given how little I actually drove the car, it’s extremely hard to believe the damage occurred while it was in my possession. To make matters worse, the car was already in terrible condition when I picked it up. It smelled awful, was clearly not cleaned properly, and honestly looked like it had been run into the ground. It now seems likely the damage was pre-existing and they either failed to document it—or worse, knowingly rented out a damaged car hoping to pin it on the next unsuspecting customer. To further add to my suspicions that they intentionally gave me a damage vehicle, when I booked the rental, I specifically asked for a large sedan yet when I arrived to pick it up, they gave me an SUV. When I asked why the car did not match what I had booked they told me that’s all they had available. They are running what I can only conclude is a scam to get customers to fix vehicles that were already damaged. As you can see by other reviews here, I’m not the only one to whom this has happened. There’s a clear pattern of what I believe to be fraudulent insurance claims at the expense of the customers. Heed my warning, you will absolutely regret doing business with this establishment. If you value your time, money, and sanity, stay far away from this location. Rent elsewhere —preferably a place that doesn’t try to pass off their own negligence as your problem.
Apr 15, 2025 · Daniel YunBeware of this place, especially the Assistant manager Jackie Rookaird she is very rude and has a very passive aggressive attitude. She would purposefully withdraw from credit card without even having the permission to do so. As other customers are saying that they’ve been scammed to repair Enterprise owned cars under your insurance claims be aware of this place.
Jun 03, 2025 · Venissa JGreat experience here, David was so helpful and speedy. Got the car within minutes of arriving and probably one of the nicest vehicles for the week. Thanks again! Will be coming back if I ever need a car again.
Oct 28, 2024 · Loren JSpecial shoutout to Simone and Dave who assisted me in renting a car. Both were incredibly professional and kind, this meant a lot to me being that I had been in car accident and was dealing with the stress of that process. Thank you for making everything incredibly easy, the kindness both you showed me was very much appreciated😊Anne Cooper Mehrbod
Sep 14, 2024 · Anne
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