Enterprise Rent-A-Car

- 1 Glen Rd, West Lebanon, NH 03784

For residents of New Hampshire, particularly those in the Upper Valley region, securing reliable transportation can be a crucial part of daily life and travel plans. When it comes to car rentals, Enterprise Rent-A-Car is a widely recognized name with locations across the state. The branch at 1 Glen Rd in West Lebanon aims to serve the community's diverse needs. However, it's important for local users to have a comprehensive and factual understanding of what to expect when choosing this particular location for their car rental needs. This article will provide an overview of the West Lebanon Enterprise branch, its services, and some significant considerations based on recent customer experiences, helping you make an informed decision for your next rental in the Granite State.

The Enterprise Rent-A-Car location is situated at 1 Glen Rd, West Lebanon, NH 03784, USA. This address places it conveniently within West Lebanon, an area that serves as a commercial hub for much of the Upper Valley region, bridging New Hampshire and Vermont. While its location on Glen Road might seem accessible for locals, particularly those from Lebanon, Hanover, and surrounding towns, its off-airport setting means it operates with specific hours that differ from airport branches. Users should note that as of January 30, 2025, this specific office location has reportedly moved to 197 NH-10, Croydon, NH, 03773. Therefore, it is crucial for anyone planning to visit to confirm the current operational address and hours beforehand. Understanding the precise location and its accessibility is vital, especially given that some past experiences suggest unexpected challenges with confirmed reservations. For those relying on public transport or a ride to pick up their rental, verifying the current address and availability of pick-up services is paramount to avoid wasted time and effort.

Enterprise Rent-A-Car generally offers a broad spectrum of services designed to meet various transportation demands. At the West Lebanon branch, these services typically include:

• Diverse Vehicle Selection: Enterprise aims to provide a wide range of vehicles, from economy cars for efficient city driving to sedans, SUVs, minivans, and trucks, catering to different capacities and purposes, whether for personal travel or business needs.
• Short-Term and Long-Term Rentals: Customers can usually rent vehicles for flexible durations, from a single day to several weeks or even months, depending on their requirements.
• One-Way Rentals: For travelers needing to pick up a car in West Lebanon and drop it off at a different Enterprise location, one-way rental options are generally available, though subject to specific terms and fees.
• Optional Protection Products: Customers are typically offered various optional protection plans, such as Damage Waiver (DW), Personal Accident Insurance (PAI), and Roadside Assistance Protection (RAP), which can be purchased for an additional daily charge to cover potential incidents during the rental period.
• Fuel Options: Renters usually have choices regarding fuel, including prepaying for a full tank, having Enterprise refuel the car upon return (with charges at their rate), or refilling the tank themselves before returning the vehicle.
• Additional Drivers: Policies usually allow for additional authorized drivers, often with an extra daily charge, provided they meet age and licensing requirements.

While Enterprise is a large and reputable brand, recent customer feedback specifically for the West Lebanon location reveals some significant highlights, or rather, areas of concern, that local users should be aware of.

• Confirmed Reservation Issues: A recurring and critical highlight (or lowlight) from customer reviews is the reported issue of confirmed reservations not being honored due to lack of available vehicles. Customers have arrived to find no cars, even with prior bookings, leading to significant inconvenience and frustration.
• Lack of Proactive Communication: Several reviews indicate a failure of the branch to proactively inform customers about car unavailability or issues with their reservations. This lack of courtesy forces customers to discover problems only upon arrival, after often traveling a considerable distance.
• Customer Service Challenges: Experiences with staff at this location have been described as ranging from unhelpful to overtly rude and irritated, particularly when customers inquire about issues or seek guidance. This can significantly detract from the overall rental experience.
• Inconsistent Cleanliness: While not universally reported, at least one review mentions receiving a car that was not clean, including obscured visibility through windows, requiring immediate customer attention to clean the vehicle before use.
• Limited Weekend Hours (compared to airport): Unlike some airport locations that offer more extensive hours, this branch's typical weekend hours (often closing earlier or being closed on Sundays, depending on the current schedule) can be a limitation for pick-ups and drop-offs, especially for travelers with tight schedules.
• Potential for Last-Minute Cancellations: The pattern of unfulfilled reservations suggests a risk of last-minute cancellations, which can severely impact travel plans, as noted by customers who were left without a car for essential road trips.

For direct contact with Enterprise Rent-A-Car in West Lebanon, please use the following information. Given the reported issues with communication and potential location changes, it is highly advisable to call and confirm all details before your visit.

Address: 1 Glen Rd, West Lebanon, NH 03784, USA (Note: As of January 30, 2025, this office has reportedly relocated to 197 NH-10, Croydon, NH, 03773. Please call to confirm the current operational address.)

Phone: (603) 298-0218

Mobile Phone: +1 603-298-0218

It is strongly recommended to use these contact details to verify your reservation, inquire about vehicle availability, and confirm the exact pick-up and drop-off procedures, especially if you are making a last-minute booking or traveling a significant distance.

For locals in New Hampshire, particularly those in the Upper Valley, evaluating the suitability of Enterprise Rent-A-Car at their West Lebanon location requires careful consideration. While Enterprise is a global brand with a typically reliable reputation, the specific feedback for this branch indicates significant inconsistencies, particularly regarding honoring confirmed reservations and providing courteous customer service. This can pose a considerable risk for residents who rely on timely and predictable car rentals for essential travel, such as road trips or temporary vehicle replacements. The issues of uncommunicated cancellations and rudeness, as reported by long-time local customers, suggest that the "service I expected" has not always been met. Given these challenges, locals might find it prudent to either call far in advance to confirm every detail and vehicle availability, or to explore alternative car rental options in the region, such as those at the nearby airport which may offer more reliable service and extended hours, as one customer successfully did. While the convenience of a local branch is appealing, the potential for wasted time and frustration needs to be weighed against the promises of a major rental provider.

Enterprise Rent-A-Car

1 Glen Rd, West Lebanon, NH 03784, USA