Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
In the bustling landscape of Southern California, where reliable transportation is more than just a convenience – it's often a necessity – finding a trusted car rental service can make all the difference. For residents of Redlands and the surrounding communities, Enterprise Rent-A-Car at 1325 Industrial Park Ave has established itself as a go-to destination for temporary vehicle needs. Known for its wide network and strong focus on customer service, Enterprise aims to provide a seamless and dependable experience for both daily commuters and those embarking on longer journeys across the Golden State.
Enterprise Rent-A-Car prides itself on its accessibility and a diverse fleet, catering to various customer requirements. Whether you need a replacement car while yours is in the shop, a spacious SUV for a family trip, or a reliable sedan for business travel, the Redlands branch strives to meet these demands. Customers often highlight the professionalism and friendliness of the staff, contributing to a positive rental experience. While occasional wait times can be a factor, the consistent quality of service and vehicle selection often outweigh these minor inconveniences for many local users. This overview will detail the benefits of choosing Enterprise Rent-A-Car in Redlands, from its convenient location to its varied services and customer-centric approach.
Enterprise Rent-A-Car in Redlands is strategically located at 1325 Industrial Park Ave, Redlands, CA 92374, USA. This address places it within a convenient industrial park area, easily accessible for residents of Redlands, as well as nearby cities such as Loma Linda, Highland, Yucaipa, San Bernardino, and even Fontana. The location is well-situated for those living in the Inland Empire region, offering a local alternative to airport rental counters which can sometimes be more hectic.
The branch operates with consistent hours throughout the week to accommodate various schedules. From Monday to Friday, they are open from 8:00 AM to 6:00 PM. On Saturdays, their hours are from 9:00 AM to 2:00 PM, and on Sundays, they are open from 9:00 AM to 1:00 PM. This provides ample time for pick-ups and returns, even on weekends. For added flexibility, Enterprise typically offers a night drop service, where customers can securely return keys after hours, although the vehicle remains the customer's responsibility until the branch officially checks it in the next business day. While the Redlands branch focuses on local rentals, Enterprise's extensive network means that customers can often perform one-way rentals, picking up in Redlands and dropping off at another Enterprise location, including major airports like Ontario (ONT), Palm Springs, or Long Beach, providing significant flexibility for travel throughout California.
Enterprise Rent-A-Car provides a comprehensive range of services tailored to meet diverse transportation needs:
- Extensive Vehicle Fleet: Offers a wide variety of vehicle types to suit different purposes and budgets. This includes economy cars (like a Nissan Versa or Chevrolet Spark), compact cars (e.g., Kia Soul, Nissan Sentra), mid-size cars (e.g., Toyota Corolla, Volkswagen Jetta), standard cars (like a Nissan Altima), full-size cars (e.g., Toyota Camry, Chevrolet Malibu), luxury vehicles, SUVs (compact, standard, full-size, and premium options like Toyota RAV4, Nissan Rogue, Audi Q5), minivans (e.g., Chrysler Pacifica), and even pickup trucks and cargo vans.
- Local Rental Focus: Specializes in the local rental market, providing replacement vehicles for those undergoing mechanical repairs or involved in accidents, as well as vehicles for short business or leisure trips.
- Flexible Rental Durations: Accommodates both short-term rentals (daily, weekly) and longer-term rentals, depending on customer needs.
- One-Way Rentals: Allows customers to pick up a vehicle at the Redlands location and return it to a different Enterprise branch, offering convenience for interstate travel within the U.S. and Canada. (Note: Vehicles rented in the U.S. generally cannot be driven into Mexico).
- After-Hours Returns: Provides a key drop box for convenient returns outside of regular business hours, though customers are responsible for the vehicle until the next business day check-in.
- Damage Waiver (DW) Options: Offers optional Damage Waiver (DW) at an additional daily charge to reduce or waive the renter's financial responsibility for loss or damage to the rental vehicle.
- Additional Driver Options: Allows for additional authorized drivers, typically the renter's spouse or domestic partner, who meet age and license requirements. Other additional drivers must appear at the time of rental.
- Corporate Account Services: Supports corporate accounts with specific IDs, requiring proof of employment for eligible renters.
- Refueling Service Options: Provides choices for fuel payment, including prepay fuel, having Enterprise refill, or the customer refilling the tank.
Enterprise Rent-A-Car in Redlands is recognized for several features and highlights that enhance the customer experience:
- Friendly and Professional Staff: Consistently praised by customers for being helpful, friendly, and professional. Specific staff members, such as "Rita," are noted for providing excellent service, ensuring a pleasant interaction during the rental process.
- Efficient Rental Process (Post-Check-in): While some customers note potential wait times during pick-up, the actual rental process once engaged with an agent, including vehicle assignment and paperwork, is often described as quick and efficient.
- Decent Selection of Vehicles: The Redlands branch typically maintains a good inventory, offering a variety of vehicle types to meet diverse customer preferences and needs. This allows customers to often find a suitable car like a Nissan Altima.
- Proactive Communication: Enterprise locations, including Redlands, are noted for following up with customers, such as making phone calls to review billing or address any questions after a night drop, demonstrating a commitment to customer satisfaction even post-rental.
- Consistent Service Quality: Many repeat customers express satisfaction with the consistent great service they experience at this location, indicating a reliable standard of operation.
- Global Brand Trust: As a leading global car rental company, Enterprise offers the assurance of consistent policies, well-maintained vehicles, and broad accessibility to support services.
- Online and App Reservation: Customers can conveniently make reservations online or through the Enterprise mobile app, streamlining the booking process.
For those in California looking to rent a vehicle from Enterprise Rent-A-Car in Redlands, here are the contact details:
- Address: 1325 Industrial Park Ave, Redlands, CA 92374, USA
- Phone: (909) 793-0035
- Mobile Phone: +1 909-793-0035
For residents of Redlands and the wider Inland Empire region in California, Enterprise Rent-A-Car at 1325 Industrial Park Ave stands out as a highly suitable and reliable option for their car rental needs. Its strategic location offers easy access for those living in or commuting through the area, providing a convenient alternative to potentially more distant airport branches. The flexible operating hours, including weekend availability, cater to the diverse schedules of busy Californians, making it simple to pick up or return a vehicle without significant disruption.
The consistent positive feedback regarding the friendly and professional staff, as highlighted by multiple customer reviews, ensures a pleasant and supportive rental experience. While occasional queues or processing times have been noted, the overall quality of service, coupled with a proactive approach to customer communication (like post-rental billing calls), demonstrates a commitment to satisfaction that resonates well with local users.
Furthermore, the decent selection of vehicles, ranging from economical sedans like the Nissan Altima to larger options like SUVs, means that locals can nearly always find a car that precisely fits their purpose, whether it's for an unexpected repair, a family vacation, or a crucial business trip. The extensive network of Enterprise locations across California and beyond also offers added flexibility for one-way rentals, which is invaluable for a state where travel over long distances is common. In essence, Enterprise Rent-A-Car in Redlands provides a practical, reliable, and customer-focused solution for the diverse transportation demands of local Californians, making it a highly recommended choice for dependable vehicle access.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
1325 Industrial Park Ave, Redlands, CA 92374, USA
Enterprise Rent-A-Car Reviews
pick upnamecallSUVefficientlightjobchecknissanemployee
★ 5★ 4★ 3★ 2★ 1July 7, 202511:53 amI reserved a vehicle for the 9am on July 6, 2025. The location was appropriately staffed for the amount of incoming and outgoing rentals. I don’t think I spent more than 15-20 minutes before beginning the rental process.Rita was the lady who got Nissan Altima rental squared away. I received friendly, fun and professional customer service. I use this location often if I don’t not use Palm Springs or Long Beach airport locations.On July 7, 2025 I received a phone call to go over billing or any questions since I performed a night drop.I always experience great service here and have never been disappointed.
Jul 07, 2025 · ZEPRAT GERNODT (ZEPRATGERNODT)Pro: Friendly staff that are helpful. Decent selection of vehicles.Con: Consistently slow pickup process. Most recently, even getting here at opening and being third in line it took just over 45 minutes to actually get a car after checking in. Well worth making your way over to the Ontario Airport for the Emerald Aisle pickup there.
Jun 10, 2025 · Paul JonesThe staff were all very nice. I came to pick up my reserved rental care (jeep wrangle) and they tried to give me a jeep compass at the same price. These are two very different cars.Also, the wait time was almost 2 hours. The staff at the front said it would be 20-25 minutes. I left with no rental car at the end and very disappointed.
Apr 26, 2025 · Sara AllenWoefully inefficient. They’re friendly. The cars are fine. The prices are reasonable. But they’re not fast. It’s something to do with their processes. Routinely renting from here takes over an hour, even with a reservation. Airports do it in under 5 minutes. I feel like a lot of improvement could be made. Again, good people. Cumbersome processes slowing everything down.Initially rated 3 stars. Had to drop it the longer I sit here.
Jun 12, 2025 · Dan AllenAlthough everyone I dealt with was great and professional, I would like to mention and thank a specific employee who went above and beyond to ease my mind and reassure me that my issue was handled. His name is Stefan or Stephan, I'm uncertain how it's spelled. He took extra time on a Monday, their busiest day of the week, to explain to me the process of what happens after returning and he made certain to go through all my paperwork with me and resolve any anxiety I was having about my particular problem. I've been working in customer service and rentals specifically for 15 years now and I wish I had more employees like him working with me. He was calm, cool, and collected even though I'm certain I was being abrasive and annoying, for which I apologize to everyone about and he was able to explain to me the things I was unsure about. So thank you again and to the rest of the staff and please accept my apologies for acting terribly and being an inconvenient customer.
Jun 17, 2025 · Chris Powell
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