Enterprise Rent-A-Car

- 4090 Johns Creek Pkwy Ste D, Suwanee, GA 30024

Introduction / Overview

For Georgia residents, having reliable transportation is essential, whether for a family vacation, a business trip, or simply needing a vehicle while yours is in the shop. While Enterprise Rent-A-Car is a globally recognized name, the experience you receive is truly defined by the dedication of the local teams. The branch located on Johns Creek Parkway in Suwanee, GA, has established itself as a shining example of this localized commitment, especially through the exceptional, customer-first service provided by its staff.

This Enterprise location, nestled in the heart of Gwinnett County, goes beyond merely processing reservations. It is staffed by professional individuals who are willing to step up and resolve complex issues that often arise from corporate overbooking or logistical mishaps. As noted by grateful customers, staff members like Mikel and Alex are celebrated for providing "ACTUAL customer service," demonstrating a willingness to "go above and beyond" to ensure local families and individuals can proceed with their plans without unnecessary stress.

The Johns Creek Pkwy branch offers a wide selection of quality rental cars, trucks, and vans, backed by the assurance of a major company but delivered with the personalized care of a local business. Customers consistently highlight the team's ability to turn a frustrating situation—like a last-minute vehicle shortage—into a successful outcome, proving that this Enterprise location is dedicated to being a true partner in your travel or short-term transport needs here in the Georgia region.

Location and Accessibility

The Enterprise Rent-A-Car branch is conveniently located at a high-traffic intersection in Suwanee, making it easily accessible for residents across Johns Creek, Suwanee, Duluth, and the greater Gwinnett County area.

The official address is: 4090 Johns Creek Pkwy Ste D, Suwanee, GA 30024, USA.

Its proximity to major thoroughfares ensures a quick pickup and drop-off process, minimizing travel time. Customers will appreciate the structured and professional setup typical of an Enterprise branch, which includes dedicated parking and streamlined rental facilities. Importantly, public data indicates that this location offers key accessibility features, including a wheelchair-accessible entrance and car park, ensuring a welcoming and practical experience for all members of the Georgia community.

Furthermore, as part of the Enterprise network, the branch offers a valuable pick-up service, a feature that significantly enhances local accessibility for customers who need a rental while their primary vehicle is being serviced. The extended hours of operation, running from early morning through the evening on weekdays and offering weekend availability, are tailored to accommodate the busy schedules of local Georgia residents.

Services Offered

The Enterprise Rent-A-Car location in Suwanee, GA, provides a comprehensive suite of car rental and mobility services designed for both personal and business needs in the local Georgia market.

• Diverse Vehicle Fleet: Offering a broad range of vehicles including economy, compact, midsize, full-size sedans, SUVs, minivans, and pickup trucks, catering to everything from daily errands to family road trips.
• Reservations and Booking: Facilitating online, mobile app, and phone reservations, though the local team is known for its problem-solving abilities when corporate reservations encounter issues.
• Exceptional Local Customer Service: Providing personalized, solution-oriented service, highlighted by staff who are willing to make extra efforts to secure a suitable vehicle even when inventory is tight.
• Rental Walkarounds and Inspection: Offering detailed attention to vehicle condition, including walking customers around the vehicle to ensure satisfaction and clear documentation of existing condition before departure.
• Quick and Respectful Return Process: Ensuring a smooth final transaction where staff are attentive, address any issues promptly, and handle the return paperwork "quickly and with a smile."
• Roadside Assistance: As a national brand, Enterprise rentals come with the support of 24/7 roadside assistance, providing an essential layer of safety and security for renters traveling across Georgia and beyond.

Features / Highlights

What truly sets the Enterprise Rent-A-Car on Johns Creek Pkwy apart are the localized features and the exemplary dedication of its key personnel, making it a standout choice for Georgia users.

• Heroic, Problem-Solving Staff (Mikel): Branch leadership, like Branch Manager Mikel, is highlighted for stepping up when corporate systems fail. He is noted for personally taking on customer frustration, actively hunting for a suitable vehicle, and calling back promptly to resolve a situation that others could not, thereby saving a family's trip.
• Proactive Customer Care (Alex): Staff members like Alex are praised for their "amazing customer service," including going "above and beyond" during both pickup and return, showing professionalism, kindness, and attention to detail.
• Dignified and Respectful Treatment: The local team ensures that every customer, even a disgruntled one, is "greeted with a smile, handled with respect," and provided with clear "explanation/reasoning" for the rental process.
• Commitment to Local Satisfaction: Unlike the lack of follow-up experienced at the corporate and regional level, this Suwanee branch takes ownership of the customer experience, effectively ending the run-around and frustration.
• Quality and Cleanliness: Renters consistently rely on Enterprise for clean and well-maintained vehicles, backed by the company's high operational standards.

Contact Information

Georgia residents in the Johns Creek, Suwanee, and Gwinnett County areas can reach out to the dedicated team at this Enterprise location for their reservation needs, fleet inquiries, or customer service assistance.

Address: 4090 Johns Creek Pkwy Ste D, Suwanee, GA 30024, USA

Phone: (678) 417-9866

Mobile Phone: +1 678-417-9866

The branch maintains reliable operating hours, typically running from 8:00 AM to 6:00 PM on weekdays, and offering limited hours on Saturday and Sunday, providing flexibility for local customers. It is always best to call ahead, especially for same-day rentals or specific vehicle requests.

What is worth choosing

Choosing Enterprise Rent-A-Car on Johns Creek Pkwy in Suwanee is worth it because you get the powerful resources of a national brand combined with the dedicated, problem-solving spirit of a committed local team. For Georgia customers, this combination is the ideal solution, especially when unexpected circumstances arise.

The key differentiator here is the human element. While reservation systems and corporate policies can often lead to "excuses and arguments," the personnel at this branch—specifically lauded individuals like Mikel and Alex—demonstrate what it means to truly care about the customer. Mikel’s initiative in tracking down a suitable vehicle for a stranded family, and Alex’s attention to detail during the walkaround and rapid issue resolution during the return, are not standard procedure; they are examples of staff going "above and beyond."

This branch represents a reliable safe haven against the frustrations of the industry. They listen to customer concerns, put an end to the "run around," and deliver a vehicle that allows customers to continue their plans. When you book here, you are not just getting a car; you are investing in a service experience defined by professionalism, respect, and a genuine effort to "make it happen." For residents of Suwanee and the surrounding communities, choosing this Enterprise location means choosing peace of mind, knowing your travel plans are in the hands of people who are committed to your satisfaction.

Enterprise Rent-A-Car

4090 Johns Creek Pkwy Ste D, Suwanee, GA 30024, USA