Enterprise Rent-A-Car

- 7254 Jonesboro Rd, Morrow, GA 30260

For residents of Morrow, Georgia, and the surrounding communities, reliable access to transportation is a daily necessity. Whether it's for commuting, weekend trips, or when your personal vehicle is temporarily out of commission, car rental services play a vital role. In Morrow, Enterprise Rent-A-Car at 7254 Jonesboro Rd is one such option. However, as with any service, customer experiences can vary, and it's important for locals to be informed about what to expect.

This article aims to provide a factual and informative overview of the Enterprise Rent-A-Car location on Jonesboro Road in Morrow, GA. We will discuss its general operations, location, typical services, and important considerations such as young renter fees and deposit policies, drawing from publicly available information and customer feedback. The goal is to help prospective renters in the Georgia region make informed decisions when choosing a car rental provider.

The Enterprise Rent-A-Car branch in question is located at 7254 Jonesboro Rd, Morrow, GA 30260, USA. Jonesboro Road is a key thoroughfare in Morrow, making the location relatively accessible for individuals residing in Morrow and nearby areas of Clayton County. Its placement on a main road simplifies navigation for customers looking to pick up or drop off their rental vehicles.

While the specific public transportation options directly serving this address are not widely detailed, being on a primary road generally implies that it is reachable by local bus routes or is a short ride from surrounding residential and commercial hubs. For those relying on personal vehicles to reach the rental office, the direct access from Jonesboro Road is a practical advantage. It's also noted that there's an Avis location "half mile down the road," suggesting a competitive and accessible corridor for car rental services in the area.

Enterprise Rent-A-Car generally offers a wide array of services designed to meet various transportation needs. While specific details for this particular Morrow branch are not exhaustively public, based on Enterprise's standard offerings, customers can typically expect:

• Diverse Vehicle Fleet: Enterprise typically provides a broad selection of vehicles, including economy cars, compact cars, mid-size and full-size sedans, SUVs (various sizes), minivans, and sometimes pickup trucks or cargo vans. This allows customers to choose a vehicle that suits their specific travel needs, whether for daily commuting, family trips, or temporary utility.
• Short-Term and Long-Term Rentals: Rentals are available for varying durations, from daily to weekly, monthly, or even longer-term arrangements, catering to both short-term needs and extended periods.
• Optional Protection Products: Customers are usually offered options such as Damage Waiver (DW), which waives or reduces financial responsibility for damage to the rental vehicle, and various other supplemental liability protection plans. These are optional and not required to rent a car.
• Refueling Service Options: Renters typically have choices regarding fuel, including prepaying for a full tank, having Enterprise refuel the vehicle upon return (often at a premium rate), or refilling the tank themselves before returning.
• Additional Driver Option: Spouses or domestic partners who meet rental requirements can usually be added as authorized drivers at no extra charge. Other additional drivers may incur a daily fee.
• Debit Card Policy & Deposits: Enterprise locations accept debit cards, but often with stricter requirements. For debit card rentals, a significant deposit (ranging from $100 to $300 or more, depending on location and rental cost) may be required, along with additional documentation like utility bills, proof of insurance, and sometimes references. The deposit is held until the vehicle is returned undamaged.
• Young Renter Policy & Fees: Enterprise generally requires renters to be at least 21 years old (with some state-specific exceptions for 18-year-olds). A "young renter fee" typically applies to drivers aged 21-24, which can range from approximately $20 to $30 (or more) per day, varying by location. This fee is due to the higher risk associated with less experienced drivers.
• Pick-Up Service: Many non-airport Enterprise locations offer a "We'll Pick You Up" service, where they can pick you up from a nearby location (within a certain radius) to bring you to the branch for your rental. It's always advisable to confirm if this service is available at this specific Morrow location and what the parameters are.

Customer experiences at this particular Enterprise Rent-A-Car location in Morrow, GA, appear to be mixed, as reflected in the provided reviews. While some aspects align with typical Enterprise expectations, others highlight areas of concern or praise:

• Friendly Staff (Variable): One review specifically shouts out "Super friendly staff too shout out to Christine!" indicating that individual staff members can provide excellent service, making a positive impact on a customer's experience, especially for first-time renters. However, another review describes the location as "AWFUL" with "nothing seamless about the rental," suggesting inconsistency.
• Transparency for Young Renters: For a young renter, the experience was positive, with the staff clearly explaining "all the fees, since I had to pay the young renter fee thing, and was told about the different gas options." This transparency is a highlight for those who might be new to the rental process or subject to specific surcharges.
• Potential for Inconsistency in Policy Application (Concerning): A significant point of concern highlighted by a flight attendant (an "Enterprise silver" member) was being asked for extensive identity verification (utilities, insurance, address update) and a $300 deposit, despite their loyalty status. This experience contrasts sharply with the "seamless" expectation and suggests potential inconsistencies in policy application or staff awareness of loyalty program benefits.
• Vehicle Fuel Level Discrepancy (Concerning): The same negative review reported receiving a car with 3/4 tank of gas marked as full, which is a critical issue as it can lead to unexpected charges upon return. This highlights the importance of customers verifying fuel levels at pick-up.
• Contrast with Competitors: The frustrated customer's direct comparison to Avis ("GO TO AVIS HALF MILE DOWN THE ROAD. NO QUESTIONS NO DEPOSIT") indicates that the "hoops" at this Enterprise location are perceived as a significant disadvantage compared to nearby alternatives for some users.
• "First Rental Experience" Can Be Positive: Despite some negative feedback, the location managed to make a first-time renter's experience "good and easy," which suggests that for certain customer profiles, especially those who are guided through the process, the experience can still be positive.

For those in the Morrow, GA, area looking to contact Enterprise Rent-A-Car on Jonesboro Rd, here are the details:

Address: 7254 Jonesboro Rd, Morrow, GA 30260, USA

Phone: (770) 968-3423

Mobile Phone: +1 770-968-3423

It is always advisable to call ahead or check their official website for current operating hours, specific vehicle availability, and to clarify any policies, especially regarding deposits, documentation, and loyalty program benefits, before your visit.

For residents of Morrow, Georgia, and surrounding areas, Enterprise Rent-A-Car at 7254 Jonesboro Rd presents a viable option for car rental needs, though local users should be aware of potential inconsistencies in service that some customers have reported.

On one hand, the location offers the broad fleet and standard services expected from a major brand like Enterprise, making it a convenient choice for various car rental scenarios—from needing a temporary vehicle for repairs to exploring Georgia. The positive feedback from a first-time renter highlights that for individuals new to the rental process, the staff, like "Christine," can provide friendly and clear guidance, ensuring a "good and easy" initial experience by transparently explaining fees and options, including the young renter fee. This is a significant benefit for younger drivers or those unfamiliar with rental policies.

However, local users, especially frequent renters or loyalty program members, should approach this specific branch with preparedness. The detailed negative review points to potential issues with deposit requirements and identity verification, even for established "Enterprise Silver" members, and critically, discrepancies in fuel levels. These experiences, while perhaps not universal, suggest that consistency in adhering to standard Enterprise protocols, particularly for loyalty members, might be a challenge at this location. It underscores the importance for locals to proactively confirm all terms, especially deposits and fuel levels, upon pickup.

Despite these potential drawbacks, the presence of a well-known brand like Enterprise in Morrow provides a readily accessible option for locals. For those who prioritize a physical location in their immediate vicinity and are willing to meticulously verify rental conditions, this Enterprise branch can still serve their needs. For a seamless experience, especially for those with loyalty status or specific requirements, it may be prudent to confirm details beforehand or compare services with nearby competitors like Avis, as suggested by one customer. Ultimately, its suitability depends on individual expectations and a proactive approach to the rental process.

Enterprise Rent-A-Car

7254 Jonesboro Rd, Morrow, GA 30260, USA