Enterprise Rent-A-Car

- 57 Lazelle Rd E, Columbus, OH 43235

For residents and visitors navigating the diverse landscapes of Ohio, having access to reliable and customer-friendly transportation is paramount. Whether you're dealing with unexpected car repairs, planning a family vacation across the Buckeye State, or simply need a temporary vehicle for business in Columbus, a top-notch car rental service can make all the difference. In Columbus, Ohio, the Enterprise Rent-A-Car branch located at 57 Lazelle Rd E stands out for its exceptional commitment to customer satisfaction and a truly seamless rental experience.

Enterprise Rent-A-Car is a globally recognized leader in the car rental industry, known for its extensive network and wide selection of vehicles. However, it's the personalized and high-quality service at individual branches that truly defines the customer experience. This particular Columbus location has garnered significant praise for its dedicated team, who consistently go above and beyond to ensure renters feel valued and well-supported. It's more than just renting a car; it's about providing peace of mind and professional assistance every step of the way, making it a highly recommended choice for anyone in Ohio needing reliable mobility.

The Enterprise Rent-A-Car branch is conveniently situated at 57 Lazelle Rd E, Columbus, OH 43235, USA. This strategic location places it in a well-accessible area of northern Columbus, making it an ideal choice for residents in various surrounding neighborhoods, including Worthington, Polaris, and Westerville, as well as those commuting into or through the area.

Unlike airport-specific branches that primarily cater to air travelers, this neighborhood location serves the direct needs of the local community. Its presence on Lazelle Road ensures easy navigation and a straightforward process for picking up or returning a vehicle. The operating hours for this branch are typically Monday through Friday from 7:30 AM to 5:30 PM, and Saturday from 9:00 AM to 12:00 PM, with Sunday closures. These hours are generally convenient for most local users, allowing for pickups and drop-offs during standard business days and a portion of the weekend. The ease of access, combined with its central location within a vibrant part of Columbus, positions this Enterprise branch as a highly practical choice for Ohioans requiring a rental car without the complexities often associated with larger transportation hubs.

Enterprise Rent-A-Car at 57 Lazelle Rd E, Columbus, provides a comprehensive suite of car rental services designed to meet the diverse needs of individuals and businesses in Ohio.

• Diverse Vehicle Fleet: This location offers a wide range of vehicles to suit various purposes, from fuel-efficient economy and compact cars perfect for city commutes (like a Toyota Corolla or similar) to spacious mid-size and full-size sedans, and SUVs (including midsize and large options) for families or those needing extra cargo space. They also offer minivans and specialty vehicles, ensuring customers can find the ideal car for any trip, whether it's a short drive across Columbus or an extended journey across Ohio or into Canada (most vehicles can be driven throughout the US and Canada, with exceptions for exotics and large vans).

• Short-Term and Long-Term Rentals: Whether you need a vehicle for a day, a week, a month, or even longer, this Enterprise branch accommodates various rental durations, providing flexibility for personal, business, or insurance replacement needs.

• Insurance Replacement Rentals: A significant portion of their business caters to customers needing a replacement vehicle while their own car is undergoing repairs, often working directly with insurance companies to streamline the process. Customers praise the staff's knowledge and helpfulness in navigating these situations.

• Additional Driver Options: The renter's spouse or domestic partner who meets age and driving license requirements can be added as an authorized driver at no extra charge. Other additional authorized drivers may incur a daily fee.

• Optional Protections and Add-ons: Customers can opt for various protection products, including Damage Waiver (DW), Supplemental Liability Protection, Roadside Assistance Protection (RAP), and Personal Effects Coverage (PEC). These are optional and designed to provide peace of mind during the rental period. Additional equipment like GPS units and child safety seats may also be available.

• Refueling Service Options: Enterprise offers different choices for fuel payment, including prepaying for fuel, having Enterprise refill the tank (with a service charge), or the customer refilling the tank before return.

The Enterprise Rent-A-Car location at 57 Lazelle Rd E in Columbus stands out significantly for several key features and highlights, primarily centered around its exceptional customer service and efficient operations.

• Outstanding Customer Service: This is consistently highlighted as the top feature. Customers describe the staff as "very cooperative," "incredibly responsive," "well staffed," and genuinely caring "a lot about the customers." Specific individuals like Evan are praised for going "above and beyond" and being "knowledgeable" and "very friendly." The manager, Kayla, is lauded for running "a tight ship" and leading "by example," indicating a strong leadership culture that prioritizes customer satisfaction. This level of personalized, professional, and caring service truly sets this location apart.

• Seamless and Painless Experience: Reviewers repeatedly use terms like "seamless," "stress-free," and "painless" to describe their rental process. This is particularly valuable for customers dealing with the aftermath of accidents or other stressful situations, where an efficient and empathetic rental experience can make a significant difference. The team's ability to simplify what could be a complex process is a major highlight.

• Exceptional Responsiveness: In a world where phone calls often go unanswered, this branch is praised for its "incredibly responsive" communication, especially when "all the other locations wouldn’t even pick up the phone." This reliability in communication is crucial for timely assistance and confirms bookings, greatly enhancing customer confidence.

• Well-Maintained and Clean Location: Customers have noted that the "Location was clean and well maintained." While reviews don't explicitly detail vehicle cleanliness, a well-maintained office often reflects a similar standard for their fleet and overall operations.

• Go-the-Extra-Mile Mentality: Multiple reviews attest that "every member will go the extra mile to help out." This proactive and helpful approach demonstrates a genuine commitment to resolving customer needs and ensuring a positive outcome, even in challenging circumstances.

These highlights collectively paint a picture of a car rental experience that prioritizes the customer, making it a highly reliable and recommended choice for locals.

For residents of Ohio, especially those in the Columbus area, looking to experience the highly praised service at this Enterprise Rent-A-Car location, here is their direct contact information:

Address: 57 Lazelle Rd E, Columbus, OH 43235, USA

Phone: (614) 880-1198

Mobile Phone: +1 614-880-1198

Their operational hours are typically Monday to Friday from 7:30 AM to 5:30 PM, and Saturday from 9:00 AM to 12:00 PM. The branch is closed on Sundays. It is always recommended to call the branch directly to confirm availability, make reservations, or address any specific inquiries, especially given the positive feedback on their responsiveness.

For locals in Ohio, particularly those in and around Columbus, the Enterprise Rent-A-Car branch at 57 Lazelle Rd E emerges as an exceptionally suitable and highly recommended choice for all their car rental needs. Its suitability is firmly rooted in the consistently outstanding customer experiences detailed in numerous reviews.

Firstly, the unparalleled commitment to customer service is a massive advantage for Ohioans. In situations that can often be stressful, such as needing a rental after a car accident or navigating insurance claims, the staff at this Enterprise location, including individuals like Evan and manager Kayla, are consistently praised for being "knowledgeable," "very friendly," and going "above and beyond." This empathetic and professional approach transforms what could be a challenging process into a "seamless" and "painless" one. For locals, having a reliable and supportive team that genuinely cares about making their experience "smooth and super professional" is invaluable.

Secondly, their exceptional responsiveness sets them apart. When other locations might be hard to reach, this Enterprise branch is noted for being "incredibly responsive." This ensures that local customers can easily get in touch, confirm bookings, and receive timely assistance, which is crucial for planning and managing their transportation effectively across Ohio.

Furthermore, as a neighborhood Enterprise location, it offers greater convenience compared to larger airport branches. For residents of Columbus, Westerville, and surrounding areas, it means less travel time and a more focused, community-oriented service experience. The overall efficiency, the professionalism of the staff, and the commitment to delivering a consistently positive experience make this branch a standout.

In conclusion, if you're an Ohio resident in need of a rental car, whether for daily needs, unexpected situations, or simply to explore more of what the Buckeye State has to offer, the Enterprise Rent-A-Car at 57 Lazelle Rd E in Columbus is highly suitable. It's a prime example of a local business excelling in customer care, making it the preferred choice for many and a true asset to the Columbus community.

Enterprise Rent-A-Car

57 Lazelle Rd E, Columbus, OH 43235, USA