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Carvel Car RentalCar Rental Near MeNorth CarolinaWake CountyWake ForestCar Rental in Lois LaneEnterprise Rent-A-Car
Enterprise Rent-A-Car ico

Enterprise Rent-A-Car
- 10209 Lois Ln, Wake Forest, NC 27587

Car rental agency, Van rental agency ★4.0

10209 Lois Ln, Wake Forest, NC 27587, USA

4.0
Until today this was my Enterprise branch. I always went to them for all my rentals and they took care of me. I rent cars fairly frequently as I do not like to drive my car long distance. All that came to an end today after a rude customer service associate that has no customer service skills and she needs to be worked with on how to speak to customers. Long story short, I was told differing stories from their main customer service on the phone and the branches policies. I was told I could drop off in a drop box up on return which I was also told when I called in a complaint this evening due to the rude service I received. The info in their systems apparently differs as I was told at the branch I would need to go from a one day rental to a 3 day rental from $65 to $200 or so for a one day car rental. They would not allow me to drop off that evening which I have done in the past on previous rentals. I will not be going to this branch ever again. This has given me a very bad taste in my mouth with Enterprise as a whole. Even if they messed things up in the past they already made it up with great customer service however that is not this branches goal anymore. Now I had to cancel my rental and not sure how I will handle tomorrow due to this individual and their unwillingness to make the situation right. I guess now is a better time than any to start trying out Hertz. - D
Enterprise Rent-A-Car Overview Photos Intro Detail Location Reviews

Enterprise Rent-A-Car Photos

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Enterprise Rent-A-Car Introduce

Introduction / Overview

For residents of Wake Forest and the surrounding communities in North Carolina, having access to convenient and reliable transportation is a key part of daily life. Whether your personal vehicle is in the shop, you're hosting out-of-town guests, or you're planning a weekend getaway across the beautiful Tar Heel State, a local car rental service can be incredibly valuable. Enterprise Rent-A-Car, a nationally recognized name in vehicle rentals, operates a branch at 10209 Lois Ln in Wake Forest, aiming to serve the diverse needs of the local community.

Enterprise is known for its extensive network of locations, often emphasizing their presence in "neighborhood" settings to cater to everyday car rental needs, not just airport travelers. This particular branch in Wake Forest aims to provide a range of vehicles, from economical sedans for short errands to larger SUVs for family trips or those needing more space. While customer experiences can vary, the goal of this article is to provide a factual overview of this Enterprise location, detailing its accessibility, the types of services typically offered, and general features, helping you determine if it aligns with your car rental requirements in North Carolina.

Location and Accessibility

The Enterprise Rent-A-Car branch at 10209 Lois Ln is situated in Wake Forest, North Carolina, a growing town just northeast of Raleigh. The specific address is:

10209 Lois Ln, Wake Forest, NC 27587, USA

This location positions Enterprise to serve the residents of Wake Forest and the broader northern Wake County area. Lois Lane is easily accessible from major roads within Wake Forest, providing a convenient option for locals. For those in neighboring communities or traveling from Raleigh, access typically involves navigating local streets, but the location is designed to be a straightforward drive for most residents in the vicinity. As a "neighborhood" branch, its primary clientele are often locals who require a rental car for non-airport related purposes.

While not an airport location, Enterprise is known for its "pick-up service" from homes or offices within a reasonable distance, which can be a significant convenience for customers in Wake Forest who may not have immediate transportation to the rental office. It is always recommended to confirm the availability of this specific service directly with the branch when making a reservation. This accessibility makes Enterprise a practical choice for residents who need a temporary vehicle without the hassle of traveling to a distant airport rental car facility.

Services Offered

Enterprise Rent-A-Car branches generally offer a comprehensive range of services to cater to various customer needs. At the 10209 Lois Ln location in Wake Forest, you can typically expect the following:

  • Diverse Vehicle Selection: Enterprise provides a broad fleet of vehicles, including economy cars (e.g., for fuel efficiency), compact cars, mid-size sedans, full-size sedans, luxury cars, various sizes of SUVs (e.g., small, standard, large for family travel or extra space), minivans, and sometimes pickup trucks. This variety allows customers to choose a vehicle that best suits their specific travel plans, whether it's for city driving or a road trip across North Carolina.
  • Daily, Weekly, and Monthly Rentals: Flexible rental periods are available, accommodating everything from short-term needs for a day or a weekend to extended rentals for weeks or even months, often for insurance replacements or long-term projects.
  • Insurance Replacement Rentals: A significant part of Enterprise's business involves providing replacement vehicles for customers whose personal cars are undergoing repairs due to accidents or mechanical breakdowns. They often work directly with insurance companies to streamline this process.
  • Online and Mobile App Reservations: Customers can conveniently book, modify, or cancel reservations through Enterprise's user-friendly website and mobile application, allowing for efficient planning.
  • Additional Driver Options: Policies are in place to allow authorized additional drivers, with the renter's spouse or domestic partner typically being an authorized driver at no additional charge (if they meet requirements). Other additional drivers may incur a daily fee.
  • Optional Add-ons: For enhanced convenience and safety, renters can typically request accessories like GPS navigation systems, child safety seats (infant, toddler, booster), and roadside assistance programs for peace of mind.
  • Damage Waiver and Protection Products: Enterprise offers various protection options, such as Damage Waiver (DW) and Personal Effects Coverage (PEC), to limit or waive a renter's financial responsibility for damage to the rental vehicle or loss of personal items. These are optional and may duplicate existing personal coverage, so renters should review their own insurance policies.
  • Refueling Options: Customers usually have choices for how they manage fuel, including prepaying for a full tank, having Enterprise refuel the car upon return (with a service charge), or refueling the car themselves before returning.

Features / Highlights

  • Neighborhood Focus: As a "neighborhood" branch, this Enterprise location is designed to primarily serve the local community of Wake Forest. This focus often leads to a more personalized service experience compared to high-volume airport locations.
  • Convenient Wake Forest Location: Situated on Lois Lane, it's easily accessible for residents of Wake Forest and the surrounding areas, making it a practical choice for everyday car rental needs without requiring a trip to Raleigh-Durham International Airport (RDU).
  • Customer Service Commitment: Enterprise generally emphasizes strong customer service. While individual experiences can vary, the company's stated goal is to provide a positive and helpful rental process. This includes attentive staff who aim to assist with specific rental needs and provide information on policies.
  • "Pick-Up Service" Availability: Many Enterprise neighborhood branches offer a complimentary "pick-up service," where they can pick up a customer from their home or office and bring them to the branch to complete the rental. This is a significant convenience, especially for those without a vehicle. (It's always best to confirm this service with the specific branch).
  • After-Hours Return Option: The branch typically offers an after-hours return option, allowing customers to drop off the vehicle and keys in a designated area outside of business hours. This provides flexibility for late returns, though customers remain responsible for the vehicle until an employee inspects it the next business day.
  • Reputable Brand: As a part of the Enterprise Holdings family, this branch benefits from the resources and standards of a large, well-established car rental company, which generally means a well-maintained fleet and consistent operational procedures.

Contact Information

For inquiries, reservations, or any assistance regarding car rental services at Enterprise Rent-A-Car on Lois Ln in Wake Forest, you can reach them using the following contact details:

Address: 10209 Lois Ln, Wake Forest, NC 27587, USA

Phone: (919) 435-3747

Mobile Phone: +1 919-435-3747

It is always recommended to contact the branch directly to confirm specific vehicle availability, current policies, and any details related to your rental, such as debit card acceptance or pick-up services, as these can sometimes have specific requirements.

Conclusion: Why this place is suitable for locals

For residents of Wake Forest and the surrounding communities in North Carolina, Enterprise Rent-A-Car at 10209 Lois Ln offers a highly suitable and practical solution for a wide range of car rental needs. Its strategic location within the community means it's easily accessible for locals, eliminating the need to travel to the busier Raleigh-Durham International Airport (RDU) for a rental. This convenience is a significant advantage, whether you need a car for a short-term replacement, a family outing, or a business trip within the Triangle or beyond.

Enterprise's traditional strength lies in its "neighborhood" presence and its focus on serving everyday car rental requirements, often including insurance replacements. This means the branch is well-equipped to handle the typical scenarios where a local might need a temporary vehicle. While individual customer experiences can sometimes vary, as noted in some public reviews, the company's overarching commitment to providing a diverse fleet and established rental policies offers a foundational level of reliability. For North Carolinians in Wake Forest seeking a convenient, accessible, and reputable option for their car rental needs, Enterprise Rent-A-Car on Lois Lane remains a go-to choice, designed to integrate seamlessly into their local routines and travel plans.

Enterprise Rent-A-Car Details

  • From the business

  • Identifies as women-owned
  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards

Enterprise Rent-A-Car Location

Enterprise Rent-A-Car

10209 Lois Ln, Wake Forest, NC 27587, USA

Enterprise Rent-A-Car Reviews

An average rating of ★4 from 176 user reviews.

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★ 5★ 4★ 3★ 2★ 1

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