Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
For residents of the sprawling Dallas-Fort Worth Metroplex, especially those in and around Addison, having access to dependable transportation is more than a luxury – it’s a daily necessity. Whether your personal vehicle is in the shop, you're welcoming out-of-state visitors, or planning a quintessential Texas road trip, Enterprise Rent-A-Car at 15500 Midway Rd in Addison, TX, stands as a prominent and often preferred solution for car rental needs.
Enterprise Rent-A-Car has cultivated a strong reputation for its customer-centric approach, particularly in the "home city" market, meaning they focus on serving local communities for everyday rental needs rather than just airport travelers. This commitment often translates into a more personalized experience, with staff ready to assist with a variety of situations. Their extensive fleet, ranging from economical sedans to spacious SUVs and even commercial trucks, ensures that most transportation requirements can be met.
However, it's always helpful for local users to be aware of the full spectrum of customer experiences. While many reviews highlight friendly, efficient service and well-maintained vehicles, some customers have reported challenges concerning the clarity of billing, particularly regarding daily charges and unexpected fees like toll charges or insurance-related billing. Instances of initial vehicle damage or communication issues during problem resolution have also been noted. It's advisable for renters to conduct thorough pre-rental inspections, ask detailed questions about pricing, including how daily rates are calculated and potential toll charges, and keep clear records of all communications and agreements to ensure a smooth and transparent rental process.
The Enterprise Rent-A-Car branch in Addison, Texas, is conveniently located at 15500 Midway Rd, Addison, TX 75001, USA. This location offers excellent accessibility for residents throughout Addison and the broader North Dallas area. Midway Road is a significant thoroughfare, making the branch easily reachable from major highways such as the Dallas North Tollway and President George Bush Turnpike.
Its placement in a well-established commercial area means convenient access for customers coming from various parts of Dallas, Plano, Carrollton, and Farmers Branch. While Enterprise is known for its convenient "pick-up service" where they can often pick you up from a nearby home or office, it's always recommended to confirm this service in advance and account for potential wait times, as noted in some customer feedback. The branch's location provides a practical and straightforward option for Texans seeking a rental car without needing to travel to a major airport.
Standard Car Rentals: Enterprise offers a vast selection of vehicles, including economy, compact, mid-size, full-size, and premium sedans. These are ideal for daily commutes, business trips, or leisurely drives across Texas.
SUVs and Minivans: For families, groups, or those needing extra space for luggage or equipment, a wide array of SUVs (compact, mid-size, standard, and full-size) and minivans are available. These are perfect for road trips to the coast or a family vacation to the Hill Country.
Luxury and Specialty Vehicles: For special occasions or a more comfortable ride, Enterprise may offer luxury cars, sports cars, and convertibles, allowing customers to travel in style.
Truck and Van Rentals: Enterprise is also a leading provider of commercial and personal truck rentals, including pickup trucks, cargo vans, and box trucks. This service is invaluable for Texans undertaking moving projects, home renovations, or needing a vehicle for business hauling.
Insurance Replacement Rentals: A core service, Enterprise frequently works directly with insurance companies (like State Farm, as implied by customer review) to provide seamless vehicle replacement when a personal car is damaged or undergoing repairs. They aim to make this process as smooth as possible for policyholders.
One-Way Rentals: For travelers planning to pick up a car in Addison and drop it off at another Enterprise location elsewhere in Texas or beyond, one-way rental options are often available, providing great flexibility for longer journeys.
Long-Term Rentals and Subscriptions: For extended needs, Enterprise offers competitive rates for weekly, monthly, and even longer-term rentals, providing a cost-effective alternative to short-term leases or car ownership. They also offer a vehicle subscription service in some markets.
"We'll Pick You Up" Service: A signature convenience feature, Enterprise often offers to pick up customers from their home or office and bring them to the rental branch, subject to certain conditions and availability. This is a significant advantage for locals without immediate transport.
Extensive Fleet and Variety: Enterprise boasts one of the largest and most diverse fleets in the rental industry, ensuring that customers can typically find a vehicle to suit their specific requirements, from fuel efficiency to spaciousness.
Enterprise Plus Loyalty Program: Free to join, this program allows frequent renters to earn points that can be redeemed for free rental days. Members also often enjoy expedited service and exclusive discounts, enhancing the overall rental experience.
Optional Protection Products: Customers can choose from various optional protection products, including Damage Waiver (DW), personal accident insurance (PAI), and personal effects coverage (PEC), to tailor their coverage to their comfort level.
TollPass™ Program: For convenience on Texas's numerous toll roads, Enterprise offers the TollPass™ program. This allows renters to use electronic toll lanes, and the tolls, plus a service fee, are billed to the credit card on file. While convenient, it's important to understand the associated fees and how they are applied, as some customer experiences indicate potential for confusion regarding double billing or processing fees from the rental company for toll usage. It is highly recommended to clarify the exact charges for the TollPass program with the branch.
Address: 15500 Midway Rd, Addison, TX 75001, USA
Phone: (972) 239-5751
For Texans in the bustling Addison area and surrounding communities, Enterprise Rent-A-Car at 15500 Midway Rd offers a highly suitable and comprehensive solution for a wide range of car rental needs. Its strategic location, coupled with its emphasis on serving the local market, positions it as a practical choice for residents. Whether you're dealing with vehicle repairs and need an insurance replacement, planning a family outing, or require a specific type of vehicle for business or personal projects, Enterprise's diverse fleet and flexible rental options are designed to keep you moving.
The availability of services like the convenient pick-up from nearby locations and various protection options adds significant value for local users. While it is always prudent for customers to thoroughly review their rental agreements, understand billing structures (especially concerning tolls and daily rates), and actively communicate with staff regarding any concerns, the overall service commitment and breadth of offerings make Enterprise Rent-A-Car a strong and reliable partner for transportation in North Texas. For dependable car rental right in your neighborhood, Enterprise remains a top choice for Texans.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car Reviews
cleancallmanagerinformationfeetruckcheckemployeeinsurance companycharge
★ 5★ 4★ 3★ 2★ 1I recently rented a car from Enterprise and had a really smooth, positive experience overall. The staff was friendly, helpful, and efficient, and the car itself was clean, well-maintained, and ready to go when I arrived. The rental process was straightforward, and returning the vehicle was just as easy.The only thing that left me a bit confused was how the daily charges work. For example, if someone returns a car at 12:00 PM and another person rents the same car at 2:00 PM, both customers get charged a full day rate — say $50 each. I understand it's how rental periods are calculated, but it feels like Enterprise ends up making double for the same day. It’s not a huge deal, just something that didn’t quite make sense to me.That said, I would still definitely recommend Enterprise. The customer service and vehicle quality were excellent, and I’ll likely rent from them again in the future.Note: I did have to exchange the first car I was given due to noticeable damage. During the pre-rental inspection, I pointed out several issues, including multiple windshield cracks, and mentioned they might get worse. The employee didn’t seem too concerned, and since I was in a rush, I took the car anyway — but ended up trading it in the next day. Thankfully, the swap went smoothly at another location. Pictures Attached
May 06, 2025 · Jonathan ButtsDespite my insurance clearing the return date, Enterprise still charged me over half of the rental costs, including applying the full deposit. I followed all instructions and returned the vehicle on time, yet I ended up paying out of pocket with no notice or warning that I would be billed this way.To make things worse, I recently received toll charges for routes I take daily and have taken for over a year. The tolls were doubled in price, even though NTTA confirmed that Enterprise has a company account and the tolls had already gone through their system. Since my vehicle repairs went longer than expected, the scheduled window for my own toll tag passed but both Enterprise and I had active accounts. Still, I was charged nearly double the regular toll rates, again without any notice. On top of that they add they own processing fee, mine being $20.00In total, I’ve now spent over $200 for a one-week rental that should have been fully covered by my insurance. This completely removed the convenience of using a rental vehicle. I expected transparency and professionalism, but what I received were surprise charges, inflated fees, and no communication. Very disappointing.
Jul 02, 2025 · Sydney CazaresCame on a busy Saturday and had to wait about an hour, but the staff were friendly and did their best. The location was clean, the car was in great shape, and the hand-over was clear. Return was super quick—just 5 minutes. Would come back, but hope they add more staff during peak times.
Jun 29, 2025 · Trang TranI had a rough start with my rental — things were backed up when I arrived to pick-up. But the Assistant Branch Manager, Alvin went above and beyond to make it right. His professionalism and effort completely turned the experience around. Truly appreciated!
Jul 01, 2025 · Miss EI wish I could give zero stars. The customer service at this location is absolutely unacceptable. No one ever answers the phone— except when it's time to take a reservation. I booked an SUV and was given a small car instead. That would've been fine, except the service continued to go downhill.I prepaid a full tank of gas and was clearly told l'd be refunded if I returned the car with more than half a tank. I followed their instructions, returned the car as told, and never heard back. I called at least seven different times during different hours-no answer. Days later, I received my deposit back but not the gas refund.I contacted corporate and was told "someone" would reach out to me. No one ever did. I finally got in touch with a representative who contradicted everything I had been told, saying the prepaid gas was non-refundable and meant to be used entirely.At this point, it's not just about the money-it's the lack of transparency, the poor communication, and the disregard for customer follow-up.Do yourself a favor and don't rent from Enterprise. There are better companies that value their customers' time and money.
Jun 19, 2025 · S T
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