Enterprise Rent-A-Car

- 1755 Morris Ave, Union, NJ 07083

For individuals and families in New Jersey, particularly within the bustling Union area, securing reliable transportation is a frequent necessity. Whether you're planning a family road trip, needing a vehicle for an important business function, or simply seeking a temporary replacement while your own car is in the shop, the choice of a car rental service can significantly impact your experience. While New Jersey offers a blend of public transportation options, the flexibility and independence provided by a personal vehicle remain essential for navigating our state's diverse geography and ensuring your plans proceed smoothly. Enterprise Rent-A-Car is a widely recognized name in the rental industry, and their Union location on Morris Avenue aims to serve the local community's varied mobility needs.

Enterprise Rent-A-Car operates with a global footprint, known for its extensive fleet and broad range of services. The Union branch on Morris Avenue is part of this larger network, striving to provide accessible vehicle rental solutions. They typically cater to a wide array of customer requirements, from compact cars for solo travelers to larger vans for group outings. While they aim for efficiency and customer satisfaction, it's important for prospective renters to be aware of the varied experiences reported by customers, which can offer valuable insight into managing expectations and ensuring a more positive rental journey.

Enterprise Rent-A-Car is located at 1755 Morris Ave, Union, NJ 07083, USA. Morris Avenue is a significant and well-traveled road in Union, making this branch relatively easy to find and access for residents not only within Union but also from surrounding towns in Union County, such as Springfield, Elizabeth, Kenilworth, and Hillside. Its placement on a main arterial route is a key advantage for local customers seeking convenience.

The accessibility of this address is generally good for those arriving by personal vehicle or ride-sharing services. Union, NJ, is a well-connected suburban hub with proximity to major highways like the Garden State Parkway and Interstate 78, further enhancing the branch's accessibility for broader New Jersey travel. While specific public transportation connections should always be verified with local NJ Transit schedules, major roads like Morris Avenue often have bus routes that can provide some connectivity to local residential and commercial areas. However, it's explicitly noted that this specific Enterprise location does not offer a pick-up service, meaning customers will need to arrange their own transportation to and from the branch.

• Flexible Rental Durations: Enterprise offers a variety of rental periods to suit different customer needs, including daily, weekly, and monthly options. This flexibility is designed to accommodate short trips, extended vacations, or longer-term temporary vehicle requirements.
• Diverse Vehicle Fleet: The branch typically provides a range of vehicle types to meet various preferences and group sizes. This usually includes economical compact cars, comfortable sedans, spacious SUVs, and minivans. While a customer noted issues with a 12-passenger van reservation, the intent is to offer vehicles capable of accommodating different passenger and cargo needs.
• Damage Waiver (DW) Options: Enterprise offers a Damage Waiver (DW) at the time of rental for an additional daily charge. If accepted, DW can reduce or waive the renter's financial responsibility for loss or damage to the rental vehicle. It's crucial for renters to understand that DW is not insurance and to examine their existing coverage. The daily cost of DW can vary significantly based on vehicle type.
• Additional Driver Policy: The renter's spouse or domestic partner meeting age and license requirements can generally be an authorized driver at no additional charge. Other additional authorized drivers must appear at the time of rental and may incur an additional daily fee.
• Refueling Service Options: Customers typically have choices for fuel payment, including prepaying for a full tank, having Enterprise refuel the car upon return (with a service charge), or refilling the tank themselves before returning the vehicle.
• After-Hours Return: For added convenience, this location generally allows for after-hours returns, where customers can place keys in a drop box. Customers are responsible for the vehicle until the next business day.
• Corporate Account Verification: For business clients, Enterprise provides specific programs and rates. Renters using a Corporate ID number may be required to show proof of employment or authorization.
• Cross-Border Travel: Vehicles rented from this US location can typically be driven into Canada, although restrictions may apply to certain vehicle classes.

• Established Brand Presence: As part of the Enterprise Rent-A-Car network, this location benefits from the brand's extensive resources, diverse fleet offerings, and generally standardized rental policies.
• Variety of Vehicle Sizes: The ability to reserve vehicles ranging from standard cars to larger options like SUVs and vans (when available) highlights the intention to cater to a broad spectrum of customer needs, including family travel and group transportation.
• Convenient Local Access: The branch's location on Morris Avenue provides ease of access for residents in Union and surrounding areas, making it a practical choice for local car rental needs.

However, it is important to address the customer feedback provided, as it reveals areas where the service at this specific branch may fall short of expectations, impacting customer experience. Key concerns raised include:

• Communication Issues: Reports of unfulfilled promises regarding follow-up calls and notifications, with critical reservation changes (like cancellations) being communicated via email without a phone call, point to significant communication breakdowns.
• Vehicle Availability and Quality Concerns: Instances where reserved vehicles (e.g., a 12-passenger van) were not available, and a perceived unwillingness to assist in finding suitable alternatives at other locations, indicate potential inventory management challenges.
• Customer Service Tone: Feedback regarding interactions with specific staff members, describing them as lacking patience, unhelpful, and displaying an "unpleasant spirit," suggests inconsistencies in the customer service experience.

Address: 1755 Morris Ave, Union, NJ 07083, USA

Phone: (908) 851-9400

Mobile Phone: +1 908-851-9400

For the most current information regarding vehicle availability, rental rates, hours of operation, or to make a reservation, it is always recommended to contact Enterprise Rent-A-Car at this Union location directly using the provided phone numbers or by visiting their official website and searching for this specific branch.

For residents of Union and nearby New Jersey communities, Enterprise Rent-A-Car on Morris Avenue represents a readily accessible option for car rental needs. Its convenient location on a major thoroughfare makes it easy to reach, simplifying the initial steps of securing a vehicle. As part of a large national brand, it generally offers a diverse fleet of vehicles suitable for various purposes, from compact cars for solo commutes to larger SUVs and vans for family travel or group outings.

However, prospective renters should approach this location with informed expectations, particularly concerning communication and reservation fulfillment, as highlighted by recent customer experiences. While the branch aims to provide comprehensive services, proactive communication and flexibility in handling reservations appear to be areas for improvement based on public feedback. For locals, if a convenient, nearby location is paramount and one is prepared to confirm all details thoroughly and perhaps have alternative plans, this Enterprise branch could still serve their needs. It is advisable for customers to confirm their reservations meticulously, particularly for specialized vehicles like large passenger vans, and consider direct communication to ensure their specific requirements can be met, thereby maximizing the likelihood of a positive rental experience in the Garden State.

Enterprise Rent-A-Car

1755 Morris Ave, Union, NJ 07083, USA