Enterprise Rent-A-Car

- 3245 Morse Rd, Columbus, OH 43231

For residents of Ohio, particularly those in the bustling Columbus area, the need for a rental vehicle often arises unexpectedly or for pre-planned events. Whether it's a critical business trip, a family wedding, a funeral, or simply needing a temporary ride while your personal car is being serviced, having access to reliable transportation is paramount. Enterprise Rent-A-Car is a globally recognized name in the car rental industry, and they operate a branch on Morse Road in Columbus. This guide aims to provide a clear and informative overview of this specific Enterprise location, outlining its services and, importantly, offering critical insights based on recent customer experiences that are essential for local users in Ohio to consider.

Enterprise Rent-A-Car positions itself as a leader in the "home city" rental market, focusing on serving local customers who need vehicles for daily use. Their brand ethos often emphasizes convenience, a wide selection of vehicles, and dedicated customer service. However, like any large company, individual branch performance can vary, and understanding the local realities is crucial for Ohioans looking to rent a car.

The Enterprise Rent-A-Car branch in Columbus, Ohio, is located at 3245 Morse Rd, Columbus, OH 43231, USA. Morse Road is a well-known and generally accessible thoroughfare in Columbus, making the branch relatively easy to reach from various parts of the city and its surrounding suburbs.

The stated operating hours for this location are typically:

• Monday - Friday: 7:30 AM - 6:00 PM
• Saturday: 9:00 AM - 2:00 PM
• Sunday: 9:00 AM - 12:00 PM

These hours are designed to accommodate a broad range of customer needs throughout the week. It is important to note that this location does not offer after-hours drop-off service, which means vehicles must be returned during business hours. While Enterprise generally offers a "We'll Pick You Up" service for local rentals, it's always advisable to confirm its availability and any specific conditions for this branch, as it greatly enhances accessibility for those without immediate transportation. The location is also approximately 4.7 miles from John Glenn Columbus International Airport, making it a viable option for those flying in or out who prefer a non-airport rental.

Enterprise Rent-A-Car at 3245 Morse Rd, Columbus, typically offers a comprehensive suite of car rental services, aligning with the brand's national standards.

• Diverse Vehicle Fleet: Enterprise provides a wide selection of vehicles to suit nearly any need. This commonly includes fuel-efficient economy and compact cars (e.g., Mitsubishi Mirage, Nissan Versa), comfortable mid-size and full-size sedans (e.g., Toyota Corolla, Chevrolet Malibu), various sizes of SUVs (e.g., Nissan Rogue, Chevrolet Equinox), minivans for families or groups (e.g., Dodge Grand Caravan), and even pickup trucks or cargo vans through Enterprise Truck Rental for larger hauling needs. Premium and luxury vehicles are also typically available.
• Flexible Rental Periods: Customers can rent vehicles for daily, weekly, or longer-term needs, providing flexibility for both planned trips and unexpected situations.
• Damage Waiver (DW) and Other Protection Options: Customers are offered various protection products at the time of rental, such as Damage Waiver (DW), which can waive or reduce responsibility for vehicle damage. Other options like Extended Protection (EP) and Personal Effects Coverage (PEC) are also available for an additional daily charge. These are optional and not required to rent a car, but renters are encouraged to check their existing insurance or credit card coverage.
• Additional Driver Policy: A renter's spouse or domestic partner who meets age and driver's license requirements can be an authorized driver at no extra charge. Other additional drivers may incur a daily fee, unless specific contractual conditions apply.
• Refueling Options: Enterprise typically offers choices for how customers pay for fuel: prepay for a full tank, allow Enterprise to refuel the car upon return (at a higher rate), or refuel the car themselves before returning it.
• Corporate Account Services: The branch is equipped to handle corporate account rentals, though renters using a Corporate ID number (CID) may be required to show proof of employment or authorization.
• Mobility Device Equipped Vehicles: Enterprise is committed to providing hand controls, spinner knobs, and pedal extenders at no additional charge, typically requiring two business days' notice for installation.

While Enterprise as a brand aims for consistent high quality, the customer reviews for this specific Morse Road location in Columbus provide crucial insights into its operational realities and highlight both positive and significant negative experiences for locals.

• Occasional Positive Customer Service: Despite widespread issues, there are instances of exceptional individual service. The review highlighting Todd, who was "amazing," "very polite and extremely understanding of our situation," shows that some staff members at this location do go "above and beyond" to help customers, particularly in stressful moments. This suggests potential for good service when circumstances align.
• Wide Variety of Vehicles (General Enterprise): As a large rental company, Enterprise generally offers a broad fleet of modern, well-maintained vehicles, from compact cars to SUVs and vans, catering to various travel needs.

However, it is critical to address the predominant and severe challenges experienced by customers at this specific Enterprise location:

• Frequent and Unacceptable Vehicle Unavailability: The most significant and recurring complaint is the branch's failure to provide a booked vehicle, often on the day of pick-up. Customers report being called on the morning of their reservation and told "they have no cars," despite having a confirmed booking. This issue is not isolated, with multiple customers experiencing the "same exact situation" and hearing employees discuss it with others.
• Disruptive Impact on Customer Plans: This lack of inventory directly leads to severe consequences for customers, causing them to "miss tons of events," "lose money," and endure "extreme stress and anxiety and financial and emotional loss." The reviews specifically mention crucial, "once in a lifetime" events like funerals, weddings, or the birth of a new baby being jeopardized.
• Poor Communication and Lack of Resolution: Customers report a complete lack of "streamlined protocols" to solve these problems. Managers reportedly fail to call back, and employees cannot provide answers, leading to feelings of being ignored and disrespected. The dismissive attitude of "this happens sometimes" is cited as particularly frustrating.
• Apparent Overbooking Strategy: Customers infer that the company "over books their vehicles anticipating cancelations," a practice that causes significant issues when cancellations don't occur as expected, leading to a shortage of vehicles.
• No After-Hours Drop-Off: The absence of an after-hours return service can add further inconvenience, particularly when coupled with other operational issues.
• Cleanliness Concerns: While not the primary issue, some Enterprise locations (including some in Columbus) have faced reviews about vehicle cleanliness, though this specific Morse Road review focuses more on availability.

For those in Ohio looking to contact Enterprise Rent-A-Car on Morse Road in Columbus, here is the essential information:

Address: 3245 Morse Rd, Columbus, OH 43231, USA

Phone: (614) 476-1111

Mobile Phone: +1 614-476-1111

For residents of Ohio, especially those in the Columbus area needing car rental services, Enterprise Rent-A-Car at 3245 Morse Rd presents a highly concerning proposition. While the Enterprise brand generally promises a wide fleet and local convenience, the overwhelming and consistent negative feedback for this specific branch paints a stark picture of unreliability. The core issue of confirmed reservations being repeatedly unfulfilled due to a lack of available vehicles is a critical flaw that can severely impact customers' personal and professional lives, leading to significant financial and emotional distress.

Despite the rare positive anecdote about an individual staff member, the pervasive problems with inventory management, lack of proactive communication, and insufficient protocols for problem resolution make this location unsuitable for anyone relying on a rental car for "once in a lifetime events" or any situation where guaranteed transportation is essential. For Ohioans who need a dependable vehicle without the risk of last-minute cancellations, missed events, or unaddressed grievances, it would be prudent to exercise extreme caution and strongly consider alternative car rental providers in Columbus that demonstrate consistent reliability and better customer support in crisis situations. The reviews clearly indicate that trusting this specific Enterprise branch with important travel plans carries a substantial risk.

Enterprise Rent-A-Car

3245 Morse Rd, Columbus, OH 43231, USA