Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
In the dynamic landscape of New Jersey, where personal transportation is often essential for daily commutes, weekend getaways, and business travel, having a reliable car rental service is a true asset. For residents and visitors alike, Enterprise Rent-A-Car at their Wayne, NJ location stands out as a prominent choice, offering a diverse fleet and a commitment to customer service. This article will provide an in-depth look at this specific Enterprise branch, detailing its location, the services it provides, unique features, and why it remains a suitable option for those seeking dependable vehicle rentals in the New Jersey region.
Enterprise Rent-A-Car has built a reputation for its extensive network and customer-focused approach, and the Wayne, NJ branch at 1562 NJ-23 is no exception. Whether you're facing a car repair, planning a family vacation, or need a temporary vehicle for business, this location aims to meet a wide range of needs. They understand that renting a car should be a straightforward and positive experience, providing the freedom and flexibility that New Jersey residents value in their busy lives. From the moment you consider renting, their goal is to provide a smooth process, offering options that cater to various budgets and preferences, ensuring you find the right vehicle for your journey, big or small.
Their commitment to quality vehicles and accessible service makes them a go-to for many locals. They are more than just a place to pick up keys; they are a partner in ensuring your mobility needs are met, whether for a few hours, a few days, or an extended period. This particular branch strives to uphold the brand's reputation for convenience and variety, making it a valuable resource for anyone in the North Jersey area requiring temporary transportation.
The Enterprise Rent-A-Car branch in Wayne, NJ, is strategically located at 1562 NJ-23, Wayne, NJ 07470, USA. This address places it along a major state highway, Route 23, making it highly accessible for residents of Wayne and surrounding towns in Passaic County and beyond. Route 23 is a critical artery connecting various communities, facilitating easy access whether you're coming from local neighborhoods, nearby cities like Paterson or Clifton, or even parts of Morris or Bergen County.
The prominence of its location on a state route means it’s easily identifiable and reachable, often without the need to navigate complex side streets. For individuals relying on ride-sharing services or public transportation to reach the rental office, the direct access from a main road simplifies the journey. Its position in Wayne also means it’s close to various commercial centers, residential areas, and local amenities, allowing for convenient pick-ups and drop-offs.
While specific details on public transit links directly to this branch may vary, its location on a state highway often implies proximity to bus routes that serve the corridor, further enhancing its accessibility for a broader range of New Jersey locals. The ease of access is a significant factor in making this particular Enterprise location a practical choice for many.
Enterprise Rent-A-Car in Wayne, NJ, provides a comprehensive suite of car rental services designed to cater to diverse customer requirements.
Wide Vehicle Selection: They offer a broad range of vehicles including economy cars for budget-conscious travelers, compact cars, mid-size sedans, full-size sedans, SUVs (from standard to luxury models like the Range Rover, as noted in customer feedback), minivans for family trips, and passenger vans (e.g., 12-15 passenger vans, though specific cross-border policies should always be verified). They also typically offer luxury vehicles and trucks.
Short-Term and Long-Term Rentals: Whether you need a car for a day, a week, or an extended period, Enterprise accommodates various rental durations, making it suitable for quick errands, vacations, or temporary vehicle needs.
Airport Pick-up/Drop-off (potentially via shuttle service): While specific to this branch, Enterprise locations often provide services to facilitate pick-up and drop-off for customers arriving at nearby major airports like Newark Liberty International Airport (EWR), John F. Kennedy International Airport (JFK), and LaGuardia Airport (LGA), which are crucial for travelers in New Jersey.
Vehicle Replacement for Repairs/Insurance Claims: A significant portion of their business comes from individuals whose personal vehicles are undergoing repairs. Enterprise works directly with insurance companies to provide seamless replacement rentals.
Business Rental Programs: Enterprise offers customized rental programs for businesses, helping companies manage their transportation needs efficiently and cost-effectively.
One-Way Rentals: For those needing to pick up a car in Wayne and drop it off at a different Enterprise location, one-way rental options are generally available, offering flexibility for travel plans.
Optional Add-ons: Customers can typically opt for additional services such as GPS navigation, child safety seats, and various protection plans (like Damage Waiver, Personal Effects Coverage, and Roadside Assistance Protection) for added peace of mind.
Enterprise Rent-A-Car at 1562 NJ-23 in Wayne boasts several features that aim to enhance the customer experience.
Diverse Fleet for Every Need: As highlighted by a customer who received a luxury Range Rover, Enterprise maintains a varied fleet to cater to different preferences and group sizes, from economical compacts to spacious SUVs and vans. This ensures that customers can usually find a vehicle that fits their specific requirements, whether it's for fuel efficiency or carrying many passengers.
Customer Service Focus: While individual experiences can vary, as illustrated by the provided reviews, Enterprise generally aims for high customer satisfaction. The instance where a customer easily switched from a luxury SUV to a simpler one demonstrates a willingness to accommodate requests and resolve issues, a key aspect of good service.
Flexibility in Addressing Issues: The ability to facilitate a vehicle switch for a customer highlights their operational flexibility. While the negative review regarding the Canada border policy for vans points to a need for better internal communication and training, it underscores the importance of customers verifying specific policies for their travel plans.
Online Booking and Management: Enterprise provides convenient online platforms for booking, modifying, and managing reservations, streamlining the rental process for technologically savvy users.
Enterprise Plus® Program: Frequent renters can join this loyalty program to earn points towards free rental days and other benefits, rewarding repeat business.
Clean and Well-Maintained Vehicles: Enterprise prides itself on offering vehicles that are cleaned and maintained to high standards, ensuring a comfortable and reliable driving experience.
Neighborhood Location Convenience: The Wayne branch is a "neighborhood" location, which often means more personalized service and easier access for local residents compared to larger airport branches.
For inquiries, reservations, or assistance, you can contact Enterprise Rent-A-Car in Wayne, NJ, using the following details:
Address: 1562 NJ-23, Wayne, NJ 07470, USA
Phone: (973) 633-5100
Mobile Phone: +1 973-633-5100
For residents of Wayne and surrounding communities across New Jersey, Enterprise Rent-A-Car at 1562 NJ-23 serves as a highly suitable and practical option for their car rental needs. Its strategic location on a major state highway ensures easy access from various parts of North Jersey, reducing travel time to pick up or drop off vehicles. This accessibility is crucial for locals managing busy schedules, whether commuting for work, heading to family events, or simply needing a temporary replacement vehicle.
The diverse inventory available, ranging from fuel-efficient economy cars to spacious SUVs and vans, means that the branch can cater to almost any requirement. Whether you need a small car for city driving, a comfortable sedan for a road trip, or a larger vehicle for moving items or transporting a group, Enterprise typically has an option that fits. This variety is especially beneficial in a state like New Jersey, where residents engage in a wide array of activities that demand different types of vehicles.
While customer experiences can vary, the commitment to resolving issues, as evidenced by the smooth vehicle switch for one customer, points to a general desire to provide good service. It’s important for customers to clearly communicate their needs and understand policies, especially for specialized rentals like passenger vans and international travel. However, the overall brand reputation for reliability and the extensive network of locations provide a strong safety net for local users.
Moreover, the convenience of services like potentially picking up and dropping off at other locations, and the provision of vehicles for insurance replacements, significantly adds to its appeal for New Jersey residents. For those in Wayne and nearby areas, Enterprise Rent-A-Car stands as a solid, dependable choice, offering the flexibility and vehicle options necessary to keep life moving smoothly.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
1562 NJ-23, Wayne, NJ 07470, USA
Enterprise Rent-A-Car Reviews
salesinsurancevanSUVcallpayteammanagerdealershipinformation
★ 5★ 4★ 3★ 2★ 1Great service overall. I asked for an suv and they gave me a luxury Range Rover. It was beautiful but all the features confused me. I called a few hours later and asked if they can switch it for a simple suv. No issues whatsoever, they found one for me to use while my car was being fixed. I will gladly return if I ever need to rent a car again.
May 27, 2025 · Angelica HallHorrible experience! I call to rent a 12-15 passenger van because we were going to Canada. I asked the rep if there was no problem using that type of vehicle and he said it was going to be ok. The day came when I had to go pick up my van, as I was giving them all the information, the man asked me where I was going and I said, Canada. It was there when he told me I could not take that type of vehicle across the Canada border. If I've known this from the beginning, I would've made other arraignments. They have to start training their reps better. My entire vacation was ruined because of this. All they told me was "sorry" and that was it. Simply not acceptable!!! If I could not give them any stars, I would!
May 27, 2025 · Cosinando Con KarlaGreat experience from beginning to end. They picked me up early in the morning in Lincoln Park and I wish I could remember the guys name that came to pick me up ( old age) but super nice guy. We had a lot of laughs from pick up to enterprise and he made feel like we were old friends. And then Ben in the office got me my rental early and got me out of there and on the road. And he made sure I was happy before I left. Both of these guys need a pay raise. You 2 guys need to keep up the good work and if I'm ever in the area again and I need a rental, I'll come see y'all.
May 10, 2025 · Richard MayfieldAlways have a terrific experience here. They always get me in and out as quick as possible and usually have my car ready and gassed. I usually deal with Mohammed but honestly everyone there is good too. Also their cars are really clean.
Apr 29, 2025 · Bassel ChaghlilI have rented from the Lodi NJ Enterprise for 20 years. I needed a van to bring my daughter from college. I used my CORPORATE discount and booked a week Saturday-Sat a month in advance. A day before my rental the manager (fill in usual manager was on vacation) from Lodi called me at 6.15 (they close at 6) to cancel my reservation! He told me they do not give corporate discounts on weekends! He told me to cancel and rebook the reservation at retail price! He said he would call corporate to see if they make an exception (lie). He called me back they next day after I got my van from a different location and said no exceptions and no rental (Lie! since I got the van from Wallington).I called Enterprise corporate Friday night and changed my noon reservation to the Wayne NJ store. They close at 1. I show up at the Wayne store at 11.45 and no one was there! Waited 15 minutes and there were about 10 people waiting for cars. Manager Mohamed shows up. He tells me he could not honor my discounted price and tells me to rebook at retail! He said he can give me a hybrid van for $800 2x what I reserved! He asked me for my w2 or business card! I told him I did not have one and informed him I rented over 20 times and never had a problem. He told me I had a bad attitude, and he would not rent to me. I honestly thought I was on an episode of What would you do? and John would come out to interview me over bad service. The other customers were stunned and surprised! I have never received service this bad. I have never felt shame this way in a retail establishment. Manager Mohamed should be fired or demoted and at the very least receive sensitivity training.I called Enterprise corporate at 12.30 changed my noon reservation to the Wallington NJ store. They close at 1. The lady in the store greeted me with a smile and said have a nice trip! I got there ten to one and she said no problem and I was on my way! She deserves a promotion and bonus. I returned my rental a day early so she could rent it out to someone since it was Memorial weekend.I wrote a response to the Enterprise survey, and they did not reach out to me. Why?Enterprise usually has good rates. I rent at least 5 to 6 times a year and I honestly think I will go with someone else next time! Enterprise did not want to honor the corporate discount on a holiday weekend.No thank you Mohamed!
Jun 24, 2025 · Thomas Laszcz
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