Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
enterprise truck rental bolingbrook il
For residents and visitors in the Illinois region, particularly in and around Bolingbrook, reliable transportation is often a necessity, not a luxury. Whether your personal vehicle is in the shop, you're planning a family road trip, need a larger vehicle for a special occasion, or are visiting the area for business or leisure, Enterprise Rent-A-Car at 417 N Bolingbrook Dr stands out as a consistently favored choice. Known for its strong commitment to customer satisfaction and a wide array of vehicle options, this local branch of Enterprise aims to make your car rental experience as smooth and pleasant as possible.
The need for a rental car can arise unexpectedly or be part of meticulously planned travel. In either scenario, having a trusted local provider that understands the nuances of community needs can make all the difference. Enterprise Rent-A-Car in Bolingbrook prides itself on not just offering vehicles, but delivering a comprehensive service that emphasizes professionalism, convenience, and a personal touch. This focus is frequently highlighted in customer testimonials, where staff members are lauded for going above and beyond to ensure a positive experience, rectifying issues with online orders, and providing exceptional support.
This article will provide a detailed overview of what makes Enterprise Rent-A-Car at 417 N Bolingbrook Dr a go-to option for those in Illinois. We will explore its convenient location and accessibility within Bolingbrook, detail the range of services it offers, and highlight the features that contribute to its reputation for outstanding customer service. Understanding these aspects will help you see why this Enterprise location is well-suited to meet the diverse car rental needs of locals, fostering loyalty through consistent, high-quality interactions.
Enterprise Rent-A-Car in Bolingbrook is strategically located at 417 N Bolingbrook Dr, Bolingbrook, IL 60440, USA. This address places it on a prominent thoroughfare in Bolingbrook, making it highly accessible for residents coming from various parts of the suburb and surrounding communities. North Bolingbrook Drive is a well-trafficked road that connects to major arteries within the area, ensuring easy navigation to and from the rental office. For those driving their own vehicle to pick up a rental, the location offers convenient parking, minimizing any logistical hassles.
The accessibility of this branch extends beyond just local roads. Bolingbrook itself is well-connected within the greater Chicago metropolitan area, with proximity to major interstates such as I-55 and I-355. This means that whether you're traveling from downtown Chicago, other suburbs, or even farther afield within Illinois, reaching this Enterprise location is straightforward. This central and convenient spot is a significant advantage for customers who are in need of a rental quickly or who plan to embark on longer journeys directly from the rental office. The clear signage and well-maintained premises further contribute to an easy and stress-free arrival and departure experience.
Services Offered:
- Wide Range of Vehicles: Enterprise offers a diverse fleet including economy cars, compact cars, intermediate cars, full-size sedans, SUVs (compact, standard, full-size, and premium), minivans, and even luxury vehicles to accommodate varying needs and budgets. Specific popular options at other Enterprise branches that may be available here include the Chevrolet Malibu (Large Sedan) and GMC Yukon (Large SUV).
- Flexible Rental Periods: Daily, weekly, and monthly rental options are available, catering to short-term needs, extended vacations, or temporary vehicle replacements.
- Online Reservations: Customers can easily book their desired vehicle online through the Enterprise website or mobile app, streamlining the reservation process.
- After-Hours Return: For added convenience, the Bolingbrook branch offers an after-hours return service, allowing customers to drop off the vehicle and keys securely outside of business hours. Customers are responsible for the vehicle until it's inspected the next business day.
- Additional Driver Option: Spouses or domestic partners meeting age and license requirements can be added as authorized drivers at no extra charge. Other additional drivers may incur a daily fee.
- Damage Waiver (DW): Optional DW is offered at the time of rental, which can reduce or waive the renter's financial responsibility for loss or damage to the rental vehicle.
- Fuel Options: Customers have choices for refueling, including prepaying for fuel, having Enterprise refuel the car upon return (with a service charge), or refilling the tank themselves before returning.
- One-Way Rentals: Subject to availability and additional fees, one-way rentals are often possible, allowing for pickup at one location and drop-off at another, which is convenient for various travel plans.
- Customer Support: A dedicated team is available by phone or text message to assist with any issues during the rental period, as highlighted by customer reviews.
Features / Highlights:
- Exceptional Customer Service: As evidenced by numerous positive reviews, the team, including individuals like Chancellor, Cheyenne, and Chance, is consistently praised for their professionalism, helpfulness, and dedication to resolving customer issues efficiently.
- Proactive Communication: The branch sends text messages to customers, offering an easy way to contact them for assistance, demonstrating their commitment to support during the rental.
- Support for Military Personnel/Veterans: One customer specifically noted and appreciated their support for veterans and military personnel, indicating a community-focused approach.
- Consistent Positive Experiences: Customers frequently report returning to this specific location due to consistently positive experiences, highlighting reliability and trust.
- Deals and Discounts: The availability of deals and discounts, which entice customers to return weekly, is a significant highlight for budget-conscious renters.
- Clean and Well-Maintained Vehicles: While some older reviews might mention occasional issues, recent feedback emphasizes clean and well-maintained cars, which is crucial for a comfortable rental experience.
Contact Information:
Address: 417 N Bolingbrook Dr, Bolingbrook, IL 60440, USA
Phone: (630) 378-1100
Mobile Phone: +1 630-378-1100
Conclusion: Why this place is suitable for locals
For individuals and families living in or frequently visiting the Illinois region, especially around Bolingbrook, Enterprise Rent-A-Car at 417 N Bolingbrook Dr truly stands out as a highly suitable and preferred car rental option. The consistent positive feedback from customers, particularly regarding the helpfulness and professionalism of the staff, underscores a service philosophy that prioritizes the renter's experience. This local branch excels in making the rental process hassle-free, from efficient pickup to convenient drop-off, including the thoughtful after-hours return option.
The ability to address and rectify online order issues, as noted by customers, showcases a dedication to problem-solving and ensuring customer satisfaction, which builds immense trust and loyalty. Furthermore, the accessibility of the location on a main road in Bolingbrook, coupled with a diverse and well-maintained fleet, means that locals can easily find the right vehicle for any occasion without extensive travel. Whether it's for daily commutes, weekend excursions, or vital family events like military graduations, the deals and discounts, combined with the excellent service, solidify Enterprise Rent-A-Car at 417 N Bolingbrook Dr as a top choice for car rental needs in the Illinois community.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
417 N Bolingbrook Dr, Bolingbrook, IL 60440, USA
Enterprise Rent-A-Car Reviews
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★ 5★ 4★ 3★ 2★ 1Chancellor and his team are awesome. We never have any problems when renting vehicles from this location. From pickup to drop off and everything in between (like the text message they send letting you know that you can contact them via text or phone call if there are any issues during the rental), they show that they value their customers. We really appreciate their professionalism. Easy 5 stars!
Jul 02, 2025 · Business As UsualSo my family and I were renting a car to go to my son's training graduation for the U.S. Army and I have had countless bad experiences with rental car companies in the past but not today. Associates Cheyenne and Chance were by far the best representatives I've ever had the pleasure to work with. There were several issues with my online order and they worked earnestly to rectify them and then make sure my experience with them was superior. I'm literally renting with them again weekly until September just because of the deals, discounts and overall experience. They have just guaranteed I remain a lifelong customer and I appreciate their support of veterans and military personnel. Thanks again team!!!!!!!!!!
Jun 01, 2025 · Jeff HallI attempted to rent a car from the Bolingbrook branch which is within close proximity of my home. I have rented cars from this place over two dozen time within the last two years. Whenever I've rented cars from this branch that smelled of smoke or I experienced some mechanical issue with the rental I've never written a review or complained or even asked for a discount of sorts. I didn't complain after rental assistant Douglas Miller informed me that my membership account had been "flagged" at this particular office for some unexplained reason and he proceeded to show me the checked box on his computer screen which indicated that I would be required to provide additional documentation to rent a car from that branch.When I called the Enterprise Customer Hotline to inquire about my account being flagged, the Customer Service Rep. Nicole stated she did not see anything in the system showing that my account had been flagged nor should my account be flagged as I had no infractions showing on any of my rental agreements.I rented a car from the Bolingbrook branch one month prior to my recent rental attempt without any issue. On this particular day I used the same payment method that I've used for the last 7-8 rentals only this time I was told that I needed extended documentation. I provided the car insurance documentation needed along with a utility bill and I was still denied a rental because the Asst. Branch Manager Clay stated I needed an additional piece of documentation such as a check stub.I had never been asked to provide this before and I questioned why would I allow something as personal as my check stub to be given to a public serving company such as Enterprise. At this time the Office Manager-Joe Chocola opened his door to listen to the debate that went back and forth between myself and the Asst. Branch Manager Clay. After pointing out the fact that I had just rented a car from the Bolingbrook branch 3 weeks prior to this rental attempt with no issues, Clay summoned the help of yet another Assistant Branch Manager Chansler Jelks, whom I almost feel sorry for because whenever there's an issue involving a minority customer the rest of the staff immediately requests his assistance and allows him to take over the situation as if he's designated to handle minority issues only.Nevertheless, Chansler began looking into the system and saw that I had rented from that branch numerous times before without any hassle, even pointing out that my last rental was handled by the Asst. Branch Manager Clay using the exact same payment method that I was currently using. After a few minutes of Clay and Chansler having a sidebar conversation Chansler came back to me asking if I could get someone else to rent the car for me. Both continued to glance in the office direction of the Manager Joe Chocola for some strange reason as this ordeal continued to escalate without any legitimate explanation.In the end I was not allowed to rent a car, which was needed to attend a family members funeral out of state. There was never a definitive reason provided other than asking if I would be willing to provide a check stub or have someone else rent the car and take me to my destination. I will say that Enterprise must do a better job with their company policies as it pertains to car rentals. Also the Bolingbrook Branch could use a complete office overhaul from a Management standpoint.I have rented cars from just about every Enterprise Car rental branch in state of Illinois without any issues until recently. I've never returned a car damaged or in any sort of bad standing. There has never been an issue with my method of payment used when renting. Enterprise always received their money for the rental. A long time Enterprise member should not be treated as if he was invaluable especially when I have continued to patronize the business as a whole. I will not patronize the Enterprise Bolingbrook Branch ever again based on the numerous issues I've experienced and I will be urging many others not to patronize this branch as well.
Apr 02, 2025 · Coach Tee ThomasIt took over 1 hour and 10 mins to pick up a car that was already reserved. All I was doing was picking up a car and it took forever. The employees didn't appear to have a boss so they didn't know what to do. I will never use this location again. How hard is it to give me keys?
Jun 02, 2025 · Jenny HallI had a reservation, and it took over an hour to get a car.The first car didn't have gas, and it broke down when they went to fill it.The next 3 cars they offered were all dirty.OMG, nothing was ready it was pretty disappointing.They had a lot of workers, but they weren't doing anything except sitting at the back table.I waited about 7 minutes before anyone asked to help me.No one knew what they were doing.
Jun 01, 2025 · Mari Hall
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