Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
For residents and businesses across Northern Illinois, especially those in and around the Dixon area, having a dependable local source for vehicle rentals is crucial for everyday life, travel, and commercial needs. Enterprise Rent-A-Car, situated conveniently on North Galena Avenue, serves as a comprehensive Car Rental Agency and specialized Van Rental Agency, catering to a wide spectrum of transportation requirements. From a simple replacement vehicle after an accident to a massive passenger van for a group outing or a cargo van for a local move, this Dixon branch aims to be the go-to provider for local users.
A noteworthy aspect of this specific Enterprise location is its identity as a Women-Owned Business. By supporting this branch, local Illinois customers are choosing to patronize a business that contributes to the diversity and strength of the regional economy. This commitment to local operation and service is paired with the widespread resources and quality standards of the global Enterprise brand, promising a professional and consistent rental experience. The staff is typically described in reviews as "very friendly and knowledgeable and very helpful," providing the warm, local touch that Illinois residents appreciate. One customer specifically praised the wonderful "fast check in and the fast check out," noting that the car they received was "perfect for me and it was very clean!"
However, potential renters in the Illinois region must heed critical feedback regarding the reservation process, especially during peak periods like holidays. A review from customers renting for their wedding weekend highlighted a significant issue: they received a confirmed reservation code, only to arrive at the pick-up time and be told that no car was available. This situation was compounded by the staff explaining that initial phone reservations are often confirmed automatically without checking local availability—a policy that can lead to immense inconvenience and last-minute scrambling for customers. The strong advice from this experience is to always call the local branch well ahead of time to secure a firm commitment and confirm the physical availability of the specific vehicle you need, even if you have an online confirmation code. This proactive step can help local users avoid major travel disruptions.
Despite these operational snags, the location's dedication to having a diverse fleet, including light-duty commercial vehicles, makes it an indispensable asset for the Dixon community and surrounding areas like Sterling and Rockford. Whether you are traveling across the state or just need a temporary set of wheels, Enterprise in Dixon offers options to meet your personal or commercial mobility needs.
Location and Accessibility
The Enterprise Rent-A-Car branch is easily accessible from all major routes passing through Dixon. The office is located at 716 N Galena Ave, Dixon, IL 61021, USA. North Galena Avenue is a primary thoroughfare, making it a simple stop for those traveling within the city or coming in from the greater Northern Illinois region. For customers driving to the location, convenient On-site Parking is available, eliminating the stress of finding a spot before picking up or dropping off a rental.
In keeping with a focus on comprehensive customer service, the location has implemented key features to ensure accessibility for everyone in the Illinois community:
- Wheelchair Accessible Entrance: The building is equipped with an entrance that is fully accessible, ensuring ease of entry for customers using wheelchairs or other mobility aids.
- Wheelchair Accessible Parking Lot: Designated accessible parking spots are provided directly on-site, offering maximum convenience right near the entrance.
Services Offered
As both a Car Rental Agency and a Van Rental Agency, the Enterprise Dixon branch provides an extensive array of rental vehicles and services to the Illinois market:
- Diverse Car Fleet: A full spectrum of passenger cars is available, generally including economy, compact, midsize, standard, and full-size sedans, as well as SUVs, premium vehicles, and minivans for family travel.
- Van and Commercial Rental: Catering to local businesses and large group/moving needs, the location typically offers cargo vans, pickup trucks, and large passenger vans (e.g., 7-passenger, 10-passenger, and 12-passenger vans). Availability for specialized vehicles like box trucks or 15-passenger vans may require specific confirmation.
- Long-Term Rental Options: Solutions are available for customers requiring a vehicle for an extended period, such as for temporary assignments or replacement during vehicle repair.
- Insurance Replacement Rentals: A core focus of Enterprise's business is providing seamless rental solutions for customers whose personal vehicles are out of commission due to an accident or service.
- Refueling Options: Customers can choose from pre-paid fuel, allowing the branch to refill the tank upon return, or refilling the tank themselves before drop-off, offering flexibility to suit any schedule.
- Optional Protection Products: The branch offers various protection products at the time of rental, such as Damage Waiver (DW) and Personal Effects Coverage (PEC), though renters are advised to check their personal auto insurance and credit card coverage first.
- After-Hours Drop-Off: A secure drop box is provided for after-hours returns, allowing customers to park, lock the vehicle, and leave the keys, though responsibility for the vehicle remains with the customer until the next business day.
Features / Highlights
The unique attributes of the Dixon Enterprise location make it a distinctive choice in the Northern Illinois community:
- Proudly Women-Owned Business: Choosing this location means supporting a local, diversely owned enterprise in the Illinois area.
- Active Military Discounts: The branch extends special savings and rates to active military personnel, acknowledging and supporting those who serve.
- Multiple Payment Methods: Flexibility is key, as the location accepts all major Credit Cards, Debit Cards, and is equipped to handle modern NFC Mobile Payments for quick and easy transactions.
- Exceptional Local Accessibility: Complete access is ensured for all customers with a Wheelchair Accessible Entrance and an adjacent Wheelchair Accessible Parking Lot, complemented by convenient On-site Parking for everyone.
Contact Information
For all your rental needs, from reserving a midsize car to confirming a van rental in Dixon, please use the contact details below:
- Address: 716 N Galena Ave, Dixon, IL 61021, USA
- Phone: (815) 288-1400
- Mobile Phone: +1 815-288-1400
What is Worth Choosing This Location
For Illinois residents, particularly those in the Dixon, Sterling, and Rock Falls areas, choosing Enterprise on N Galena Ave is compelling due to a potent combination of local values and broad fleet access. The branch's identity as a women-owned business and its provision of military discounts are highlights that align with community-focused values. Furthermore, its dual role as a car and dedicated van rental agency provides a comprehensive fleet selection, which is essential for both personal and commercial projects in a more rural area of Northern Illinois. The accessibility features and multiple payment options add layers of convenience that make the rental process smoother for a wide range of customers.
However, the critical customer feedback on reservation reliability is a significant factor to consider. Local users in Illinois should employ a two-step confirmation process: book your vehicle online or over the phone, and then call the local Dixon branch directly at (815) 288-1400 to confirm that the specific vehicle type is physically on the lot and secured for your pick-up time. This vigilance is particularly vital during busy travel weekends or for specialized vehicle rentals, like passenger or cargo vans. By pairing the company’s extensive fleet and local staff’s reported friendliness with careful, proactive booking management, customers can maximize the convenience and service offered by this well-located Dixon enterprise.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
716 N Galena Ave, Dixon, IL 61021, USA
Enterprise Rent-A-Car Reviews
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★ 5★ 4★ 3★ 2★ 1We called in to reserve a rental - was emailed a confirmation code, and told they had the vehicle we needed. When we showed up at the time of our confirmed pick up we were told they had no cars available for us.(On the day we are leaving for our wedding)They told us Nick was supposed to call and tell us they didn’t have an available car the day before, and explained that when you call to reserve a vehicle everyone is always told, yes, they have what you need despite not speaking to anyone at each local branch.If you’re going to rent through enterprise, I highly suggest getting on the phone with someone at the local branch you’re picking up from, well ahead of time to secure your vehicle (but even then it wouldn't make me feel okay with ever going through enterprise again)Really sucky way to start off our wedding weekend as we had to scramble to find a car since everyone else was also sold out, as it’s Memorial Day weekend.
May 21, 2025 · alena jensenWhen I have to travel out of state I have always used Enterprise. The fast check in and the fast check out is wonderful! The staff are very friendly and knowledgeable and very helpful! The car was perfect for me and it was very clean!
Jun 10, 2025 · Kimberlee BradyGreat experience with Enterprise at Dixon, IL. They picked me up at the auto body shop where I dropped off my car, then gave a nice SUV.
Aug 22, 2025 · Jun DuI want to mention that during my last rental that Natalie exceeded my expectations and provided me with a level of customer service that was outstanding. She was extremely friendly, thorough and made the entire process from start to finish absolutely seamless. With David's departure, I can only hope that Natalie will be able to move towards this position. She's definitely worthy of the opportunity and would make a great manager. I do want her to be recognized for her level of customer service during my recent trip.
Feb 27, 2025 · Jennifer MagnoneSeems like Corporate came in and cleaned up, this place was terrible and ripped me off the last time I used it 3 years ago. A whole debacle. Since then, I reluctantly used it for another rental while my car was getting fixed, same type of situation, but this time everything went very smooth and I didn't have to pay a thing, all items charged to the insurance company. No employees trying to put me in a compact car or charging me extra when I requested something different, just an organized rental at insurances expense that went quick and easy. How it should be.However this time around, while service was exceptional and the car was brand new and a similar type as what I have, this brand new 2022 Kia with only 30k miles on it had the back right rear window trim literally fall off of it as I was driving, no impact, scratches or anything, never to be found. The local office can't help me because everything is going through the corporate branch, who the local office says will end up doing the vehicle condition report. 3 stars because of this, and I sit here idly hoping I don't have to pay some crazy repair bill on a piece of chrome trim.
Jun 14, 2022 · Marshall Doane
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