Enterprise Rent-A-Car

- 2770 N Morton St, Franklin, IN 46131

For residents of Franklin, Indiana, and those throughout the Hoosier State, the need for a rental car often arises for a variety of reasons – whether it's for planned travel, an unexpected breakdown, or simply to accommodate guests. While the convenience of a local car rental service can be invaluable, ensuring that the experience meets expectations is paramount. Today, we're taking a detailed, factual look at Enterprise Rent-A-Car located at 2770 N Morton St in Franklin, examining what local users have reported about their experiences.

Franklin is a community with a strong sense of local pride, and its residents value reliable services that cater to their needs. When it comes to transportation, having a readily available and trustworthy option can significantly impact daily routines and travel plans. Enterprise, as a nationally recognized brand, often aims to provide solutions for these needs. However, customer experiences can vary, and it's important to understand these local nuances.

In this article, we'll outline the public information available for the Enterprise Rent-A-Car branch in Franklin, including its location, services, and policies. Crucially, we will also incorporate recent customer feedback to provide a balanced overview. This will help prospective renters in Indiana make informed decisions, understanding both the typical offerings and the specific experiences reported at this particular branch.

The Enterprise Rent-A-Car branch in Franklin is located at 2770 N Morton St, Franklin, IN 46131, USA. This address places it along a main thoroughfare in Franklin, making it relatively straightforward to find for residents in the city and surrounding Johnson County. Its position away from major airport hubs generally means it's intended to serve local clientele more directly, potentially offering a quicker process than high-volume airport locations.

For those in Franklin whose personal vehicles might be in the shop, or for individuals needing temporary transportation for local errands, family visits, or short trips, the N Morton Street location aims to be a convenient option. Enterprise typically offers a complimentary pick-up service, which, if available at this specific branch, could further enhance accessibility by allowing customers to be picked up from their home or office within a reasonable distance.

The operating hours for this location are generally Monday through Friday from 8:00 AM to 5:30 PM. It is important to note that this branch is typically closed on Saturdays and Sundays. Additionally, after-hours drop-off service is explicitly noted as *not available* at this location. This means renters must plan their vehicle return within the stated business hours, which is a crucial detail for weekend trips or late-day returns.

• Diverse Vehicle Fleet: Enterprise generally offers a wide variety of vehicles, including economy cars, compact cars, mid-size and full-size sedans, SUVs (though availability may vary), minivans, and trucks. The goal is to cater to various needs, from fuel-efficient commuting to spacious family travel.
• Flexible Rental Periods: Customers can typically rent vehicles for short durations (daily, weekly) or longer periods (monthly), depending on their needs.
• Online Reservations: Enterprise provides an online platform and mobile app for convenient booking, allowing customers to reserve their desired vehicle in advance.
• Complimentary Pick-Up Service: As a standard Enterprise offering, most neighborhood locations provide a free pick-up service from a customer's home or office, subject to specific branch policies and distance limitations. Customers should confirm this service directly with the Franklin branch.
• Damage Waiver (DW) Options: Enterprise offers optional Damage Waiver (DW) for an additional daily charge. If accepted, DW waives or reduces the renter's financial responsibility for loss of or damage to the rental vehicle. DW is not insurance and its purchase is optional. For this branch, DW typically ranges between $26.99 and $30.00 per day.
• Additional Driver Policy: The renter's spouse or domestic partner who meets the age and driver's license requirements can be an authorized driver at no additional charge. Other additional authorized drivers must appear at the time of rental, meet requirements, and an additional charge of $15 per day may apply.
• Refueling Options: Customers have choices for fuel payment: prepay for fuel at a discounted rate, have Enterprise refill the tank upon return (for a charge), or refill the tank themselves before drop-off.
• Cross-Border Policy: Most vehicles rented in the U.S. can be driven throughout the U.S. and Canada. However, some specialty vehicle classes may have restrictions on travel outside the U.S. Vehicles rented in the U.S. cannot be driven into Mexico.
• After-Hours Service: As previously noted, after-hours return service is *not available* at this location. Renters are responsible for the vehicle's condition until an Enterprise employee inspects it the next business day.

• Concerns Regarding Facility Condition: One significant concern raised by a customer is the reported "rotted grease" smell at the front entry of the Franklin location. This suggests a potential issue with cleanliness or maintenance of the immediate customer-facing area, which can negatively impact a customer's initial impression.
• Vehicle Availability Issues: A recurring and critical concern highlighted by multiple reviews is the frequent problem of reserved vehicles not being available upon arrival. Customers reported being told their reserved car was given to someone else, or that a specific vehicle type (like an SUV for back issues) was unavailable despite being requested a week and a half in advance. This can lead to significant inconvenience, wasted time, and discomfort, especially for long trips.
• Customer Service Challenges: While Enterprise generally prides itself on customer service, specific feedback for this Franklin location indicates that the "service agent was less than friendly." Another customer, after experiencing vehicle unavailability, stated, "Never again. I definitely would not recommend enterprise rental." This suggests a breakdown in empathetic and helpful service when issues arise.
• Impact on Travel Plans and Comfort: The inability to secure the requested vehicle type (e.g., an SUV for back issues) directly impacted a customer's physical comfort and overall travel experience, leading to a "painful" drive. This underscores how vehicle unavailability can go beyond inconvenience and affect personal well-being.
• Prior Unavailability Experiences: One customer mentioned, "this is not the first time the requested vehicle was not available," indicating that vehicle unavailability might be a recurring issue at Enterprise, at least from their perspective, which erodes trust over time.
• Waste of Time: Arriving for a reservation only to find the car unavailable, with an estimated wait time for another vehicle, was explicitly described as a "complete waste of my time," a frustrating experience for anyone with a schedule.

• Address: 2770 N Morton St, Franklin, IN 46131, USA
• Phone: (317) 738-9307
• Mobile Phone: +1 317-738-9307

For the residents of Franklin, Indiana, and the surrounding communities in Johnson County, the Enterprise Rent-A-Car branch at 2770 N Morton St offers a local car rental option. Its location on a main road provides straightforward access for those seeking a vehicle for various needs, such as local errands or short-term replacements. The standard Enterprise offerings, including a diverse fleet and online reservation capabilities, theoretically provide a convenient framework for renting a car.

However, based on recent customer feedback, local users should approach this specific branch with caution and manage their expectations carefully. The reported issues of an unpleasant entry odor, frequent vehicle unavailability despite prior reservations, and less-than-friendly service agents are significant concerns that directly impact the customer experience. For individuals relying on a confirmed reservation for critical travel, the possibility of not receiving the requested vehicle—or any vehicle—can lead to considerable stress and inconvenience, as highlighted by those who experienced painful long drives or wasted time.

While Enterprise as a company generally aims for high standards, the specific experiences shared for this Franklin location suggest that consistency in vehicle availability and customer service may be lacking. Local residents who value guaranteed vehicle types, a smooth pick-up process, and friendly interactions might find their expectations unmet here. Therefore, while it is a local option, potential renters in Franklin are advised to consider these past experiences, possibly call ahead on the day of pick-up to confirm vehicle availability, and perhaps have an alternate plan in mind, especially for critical trips. For truly stress-free and reliable transportation, exploring other local options or larger Enterprise locations with a stronger track record of customer satisfaction might be a more prudent approach for Hoosiers.

Enterprise Rent-A-Car

2770 N Morton St, Franklin, IN 46131, USA