Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
For residents of California, particularly those in the exclusive and dynamic area of Beverly Hills and greater Los Angeles, having access to a reliable, high-quality car rental service is more than a convenience—it's often a necessity. Whether you're navigating the bustling city for business, planning a luxurious weekend escape along the coast, or simply need a temporary vehicle that matches the local style, Enterprise Rent-A-Car at 265 N Robertson Blvd stands as a prominent choice.
Enterprise is a globally recognized name in the car rental industry, but their Beverly Hills branch offers a distinctly elevated experience. This article will provide a detailed and engaging look at what makes this specific location suitable for local users in California. We'll explore its prime location, the breadth of services offered, and the standout features that contribute to its reputation for excellence. From personalized customer service to a diverse fleet that includes premium vehicles, Enterprise Rent-A-Car Beverly Hills aims to exceed expectations, making every rental experience smooth and satisfying for the discerning Californian.
Enterprise Rent-A-Car in Beverly Hills is strategically located at 265 N Robertson Blvd, Beverly Hills, CA 90211, USA. This address places it in the heart of one of California's most prestigious and central areas, known for its upscale shopping, dining, and vibrant urban life. Robertson Boulevard itself is a well-known thoroughfare, providing excellent visibility and easy access for local residents and those visiting the area.
The branch's location offers superb accessibility to various key areas across Los Angeles. It's just a short distance from major commercial centers like Rodeo Drive and the Beverly Center, making it convenient for those conducting business or enjoying leisure activities in Beverly Hills and West Hollywood. Furthermore, its proximity to significant arteries such as Santa Monica Boulevard and Wilshire Boulevard ensures seamless connections to other parts of Los Angeles, including downtown LA, Hollywood, and even coastal cities like Santa Monica. While not an airport location, it's approximately a 15-minute drive from Los Angeles International Airport (LAX), making it a viable option for those preferring to pick up a vehicle slightly outside the immediate airport hustle. The neighborhood setting also often means a more personalized and less rushed pick-up and drop-off experience compared to larger airport facilities. For local users, the ability to reach a premier car rental service with such ease in a central, upscale neighborhood is a significant advantage.
Services Offered:
Comprehensive Vehicle Fleet: Enterprise Rent-A-Car in Beverly Hills offers a wide array of vehicles to meet diverse customer needs. This includes standard economy, compact, mid-size, and full-size sedans for everyday use, as well as a robust selection of SUVs for family trips or those requiring more space.
Luxury and Exotic Car Rentals: A significant highlight of this specific branch is its access to Enterprise's Exotic Car Collection. This allows customers to rent premium and luxury vehicles such as high-end sedans (e.g., Mercedes-Benz, BMW), sports cars, and luxury SUVs (e.g., Range Rover, as noted by a customer review). This service caters to those seeking a more exclusive driving experience.
Free Pick-Up Service: Enterprise is renowned for its complimentary "We'll Pick You Up" service for local rental customers (within a reasonable distance). This highly convenient feature allows customers to be picked up from their home or office and transported to the rental branch, eliminating the need for a separate ride. It is important to call the branch directly to arrange this service.
Business and Corporate Accounts: Enterprise provides tailored solutions for businesses and frequent renters, offering specialized rates, expedited service, and comprehensive fleet management programs.
Long-Term and Monthly Rentals: For extended needs, Enterprise offers flexible long-term rental options, which can be a cost-effective solution for temporary assignments, prolonged vehicle repairs, or seasonal residents.
Online Reservations and App Features: Customers can easily book, modify, or cancel reservations through Enterprise's intuitive website and mobile app, ensuring a seamless digital experience. The app can also facilitate skipping lines at the counter.
Damage Waiver and Protection Options: Various protection plans, including Damage Waiver (DW), are offered to provide peace of mind during the rental period. While optional, these help limit the renter's financial responsibility for vehicle damage.
Features / Highlights:
Exceptional Customer Service: This branch consistently receives accolades for its outstanding customer service. Reviews highlight the staff's professionalism, friendliness, and willingness to go above and beyond to assist customers, creating a welcoming and valued experience.
Dedicated Management Team: Specific mentions of the Branch Manager, Mike, and his Management Assistant underscore the strong leadership and cohesive team effort at this location, ensuring consistent quality service.
Premium Vehicle Availability: A key draw, especially for the Beverly Hills clientele, is the availability of high-end and luxury vehicles, including models like the Range Rover, which are often new and in pristine condition.
Personalized Service: The team's readiness to assist with individual needs, such as driving a customer to their hotel when a passport was forgotten, exemplifies their commitment to personalized and attentive service.
"Home City" Specialist: Enterprise is a leading player in the "home city" car rental market, meaning they focus heavily on serving local residents and their everyday or temporary transportation needs, distinct from airport-centric competitors.
Enterprise Plus® Rewards Program: Loyal customers can benefit from the Enterprise Plus® program, earning points that can be redeemed for free rental days with no blackout dates, further enhancing the value for frequent renters.
Extensive Network: As part of the largest car rental brand in North America, this branch benefits from a vast network, offering flexibility for one-way rentals (though it's wise to confirm policies for specialty vehicles) and support across numerous locations.
Contact Information:
Address: 265 N Robertson Blvd, Beverly Hills, CA 90211, USA
Phone: (310) 246-0250
For Californians, particularly those in the dynamic and often discerning communities of Beverly Hills and surrounding Los Angeles areas, Enterprise Rent-A-Car at 265 N Robertson Blvd offers a compelling and highly suitable car rental solution. This location truly shines in its commitment to exceptional customer service, a quality frequently highlighted by local patrons. The personalized attention, exemplified by staff going the extra mile, creates an inviting atmosphere where customers feel genuinely valued. This level of care distinguishes it from competitors and fosters strong customer loyalty.
The availability of a diverse and premium fleet, including luxury vehicles like Range Rovers, directly caters to the preferences and needs of the Beverly Hills market. Whether you require a sophisticated vehicle for a special occasion, a comfortable ride for business engagements, or simply wish to experience a higher class of automobile, this branch is well-equipped to fulfill those desires. The convenience of its central Beverly Hills location, coupled with Enterprise’s renowned "We'll Pick You Up" service, eliminates common rental hassles, making the process seamless for busy individuals.
Furthermore, for frequent renters, the Enterprise Plus® rewards program offers tangible benefits, accumulating points for free rental days, which adds significant long-term value. This branch's reputation for having a dedicated and efficient management team ensures consistent quality and effective resolution of any needs that may arise. For any Californian seeking not just a car, but a superior rental experience marked by excellent service, premium vehicles, and ultimate convenience, Enterprise Rent-A-Car in Beverly Hills is undoubtedly a top-tier choice that promises to make every journey a pleasant one.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
265 N Robertson Blvd, Beverly Hills, CA 90211, USA
Enterprise Rent-A-Car Reviews
SUVmanagerteamdrivingefficientphonecredit cardchecksundaypick up
★ 5★ 4★ 3★ 2★ 1Was made to feel welcome and valued. They even ran me to my hotel as I'd forgotten my passport. Really awesome customer service from the whole team. I rented a Range Rover, which was absolutely beautiful and new. Will definitely return to Enterprise Beverly Hills.
May 06, 2025 · Craig RossMike the Branch Manager always takes care of my rental needs and provides excellent customer service along with his Management Assistant. They’re a great team at the Beverly Hills Branch. I choose enterprise over all competitors. Turo, Hertz, Mid-way and Six T.
Jun 08, 2025 · Daniel SongRude, Unprofessional, and Unethical--Avoid This LocationI had a frustrating experience at this Enterprise location due to the unprofessional and abrasive behavior of a visiting manager (who said he was helping from another branch). His rudeness and lack of professionalism made it clear that customer service was not a priority.The issue began when they failed to arrange a pickup as promised. I simply responded, "Okay, I'll get an Uber," without making a fuss. Out of nowhere, the manager had an attitude saying, "Don't come here expecting us to reimburse your Uber." His tone was unnecessarily confrontational, and I was completely confused. I even asked, "Sir, are you talking to me or someone else?" because his antagonistic attitude came out of nowhere.Beyond his unprofessional behavior, he also refused to honor the body shop rate that had already been confirmed by Tory at the Beverly Hills branch and the Enterprise customer service line (which is recorded). His excuse? That the body shop was in West Hollywood, so I should rent from the Enterprise there--ignoring the fact that the West Hollywood location is closed on Sundays. When I reminded him that I had already been assured the rate, he dismissively refused to accommodate it.When I asked to speak to the actual branch manager, he became even more unprofessional. He claimed he was one of the managers but refused to let me speak with the branch manager. Then, instead of handling the situation appropriately, he hung up on me. When I tried calling back, he repeatedly picked up and immediately hung up again. That level of immaturity and lack of professionalism is completely unacceptable.To make matters worse, when I mentioned that the reservation line was recorded, he boldly lied and said, "No, the lines aren't recorded." However, when I later called Enterprise customer service, Kanisha from reservations and Genesis from customer service confirmed that the calls are recorded.This was more than just bad customer service--it was abrasive, unethical, and unprofessional. There was no reason for this manager to be so combative and dismissive. I do not feel comfortable setting foot in this branch after the way I was treated, and I strongly urge others to avoid this location.
Feb 23, 2025 · Hanna R.Do not go to the Beverly Hills Enterprise branch—they have the rudest customer service of any Enterprise location I’ve ever been to. They have repeatedly lied to me, making promises they never intended to keep, and they clearly do not care that everything I was guaranteed has gone completely unfulfilled.They also don’t seem to care that I have been a loyal Enterprise customer for the past 15 years, renting exclusively from them since I was 21. As an Enterprise Plus Gold member, my business has contributed significantly to their company, yet they have shown no regard for my loyalty.Beyond their terrible customer service, their rental vehicles have had serious safety issues. One car I rented had a malfunction with its driver safety features—its lane-keep assist, which is automatically enabled, violently jerked the wheel twice while I was driving on a straight road, with both hands firmly on the wheel. Had I not been gripping tightly, the car would have sent me into a ditch, possibly rolling over. When I returned that vehicle due to safety concerns, the replacement car they gave me had issues as well.To make matters worse, when I finally returned the second vehicle, an Enterprise employee at the Beverly Hills branch tried to blame one of the issues on me. However, when I returned it to a different branch, that location made it clear it wasn’t my fault. They even promised me a discount on my rate due to all the problems and because the issues forced me to return the car early. But that discount never materialized—because the Beverly Hills branch, without ever reaching out to me, closed my contract, directly violating what I had been promised.This branch does not care about customer service, loyalty, or even basic safety concerns. Avoid them at all costs.
Feb 28, 2025 · A BI always have an amazing experience at the Beverly Hills location on Robertson.Maddie and Ryan are absolutely wonderful - they have the best customer service and always create such a positive atmosphere. They make sure I'm completely happy with the vehicle I'm renting, and they're always fair and accommodating. They genuinely deserve a raise for how well they take care of customers.
Mar 05, 2025 · Nafiza Ahmed
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