Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
For residents across Florida, the need for reliable and convenient transportation is a constant. Whether it's for moving, unexpected vehicle repairs, or simply needing extra space for a family outing, car and truck rental services are essential. Enterprise Rent-A-Car, a globally recognized brand, has a significant presence throughout the state, including a branch at 5690 NW 167th St, Miami Lakes, FL 33014, USA. This location aims to serve the specific needs of the Miami Lakes community and surrounding areas.
Enterprise is known for its extensive network and a wide variety of vehicles, from compact cars to large pickup trucks, catering to a diverse range of personal and business requirements. For Floridians, choosing a rental service often comes down to convenience, vehicle availability, and, crucially, the quality of the overall experience. While Enterprise strives to maintain a high standard across its branches, individual locations can offer varying experiences.
This article will provide a factual and engaging overview of the Enterprise Rent-A-Car branch in Miami Lakes, drawing upon its established services, accessibility, and important considerations highlighted by actual customer feedback. Our goal is to equip local users in Florida with the information they need to make an informed decision about their next car or truck rental. Understanding both the strengths and potential challenges can help ensure a smoother and more satisfactory experience for all.
The Enterprise Rent-A-Car branch is situated at 5690 NW 167th St, Miami Lakes, FL 33014, USA. This location places it in a commercially active area within Miami Lakes, providing relatively good accessibility for residents of this planned community and its neighboring areas in Miami-Dade County.
For those traveling by car, the branch is conveniently located off NW 167th Street, which is a major thoroughfare. This street offers direct connections to other key roads and highways. Crucially, it's situated within reasonable proximity to the Palmetto Expressway (State Road 826), a major east-west and north-south artery that connects Miami Lakes to other parts of Miami-Dade County, including Hialeah, Doral, and even points closer to downtown Miami and Miami Beach. The accessibility to SR 826 means that customers from a wider radius can reach this Enterprise location without excessive travel time through local streets. Additionally, the I-75 is not far, offering another significant connection for those coming from or heading towards Broward County to the north.
While Miami Lakes, like much of Florida, is primarily car-dependent, the area does have some public transportation options provided by Miami-Dade Transit's Metrobus system. Bus routes typically run along major corridors, including NW 167th Street. While a direct bus stop might not be immediately at the specific entrance of the Enterprise branch, there are likely stops within walking distance, allowing for a combination of public transit and a short walk or rideshare for the final leg of the journey. For detailed route information and schedules, local users are always encouraged to consult the Miami-Dade Transit website.
The immediate vicinity is a mix of commercial businesses, including other retail outlets and service providers, which is typical for a branch of this nature. This integration into a local commercial hub means that residents can often combine their car rental visit with other errands, adding a layer of convenience to the process. Parking for personal vehicles when picking up a rental is generally available at such locations.
Enterprise Rent-A-Car at 5690 NW 167th St, Miami Lakes, FL, provides a comprehensive range of car and truck rental services designed to meet the diverse needs of Florida residents:
- Extensive Vehicle Fleet: Enterprise is well-known for offering a wide variety of vehicles. At this location, customers can typically choose from:
- Economy and Compact Cars: Such as Nissan Versa, ideal for fuel efficiency and city driving.
- Mid-size and Full-size Sedans: Including popular models like Toyota Corolla or Toyota Camry, offering comfort for various trips.
- SUVs: A range of sizes from compact to full-size, like the Chevrolet Equinox, GMC Yukon, or Chevrolet Suburban, suitable for families, groups, or those needing extra cargo space.
- Minivans: Providing ample seating and storage for larger families or group travel.
- Pickup Trucks: Crucial for moving, hauling, or specific work needs, ranging from light-duty to potentially heavy-duty options (though selection can vary and specific models like Ram pickup trucks are mentioned in reviews).
- Cargo Vans: For transporting larger items that won't fit in standard vehicles.
- Luxury and Premium Vehicles: While not the primary focus of all neighborhood branches, Enterprise offers a selection of premium sedans and SUVs for those seeking an elevated experience.
- Flexible Rental Periods: Whether you need a vehicle for a few hours, a day, a weekend, a week, or an extended long-term rental, Enterprise provides flexible durations to accommodate various schedules, from short-term replacements to longer travel plans.
- Optional Protection Products: Enterprise offers various forms of protection, including Damage Waiver (DW) which limits the renter's financial responsibility for vehicle damage, Supplemental Liability Protection (SLP), and Roadside Assistance Protection (RAP). These allow customers to choose coverage that best suits their needs and existing insurance.
- Add-ons and Extras: To enhance the rental experience, common add-ons include GPS navigation systems, child safety seats (infant, toddler, booster), and options for additional drivers.
- Fueling Options: Customers typically have choices on how to handle fuel, including prepaying for fuel, allowing Enterprise to refuel upon return (with a service charge), or refueling the vehicle themselves before returning.
- One-Way Rentals: For those traveling across Florida or to another state, one-way rental options are often available, allowing pick-up at this Miami Lakes location and drop-off at another Enterprise branch (availability and fees may vary).
The Enterprise Rent-A-Car branch at 5690 NW 167th St in Miami Lakes, FL, offers several notable features, alongside important considerations based on customer experiences:
- Brand Recognition and Network: As part of the global Enterprise network, this branch benefits from a vast inventory of vehicles and extensive support, including roadside assistance. This offers a level of reliability and reach that smaller, independent rental companies might not provide.
- Variety of Vehicle Types: The branch caters to a broad range of needs, specifically offering pickup trucks, which are essential for moving furniture or other large items, in addition to standard cars and SUVs.
- On-site Staff and Direct Communication: Customers interact directly with branch employees during pick-up and drop-off, providing an opportunity for in-person assistance.
- Customer Service Initiatives: While one review highlights significant frustration, it also notes that a manager at another Enterprise location (Jacksonville airport) "went above and beyond to accommodate our needs," indicating that the company's customer service ethos can be strong, even if issues arise. This suggests a potential for resolution, even if it requires escalation or involves other branches.
- Potential for Vehicle Condition Issues: A significant highlight, and a point of concern from the provided review, is the experience with vehicle maintenance. The customer reported a "brand new" truck showing a "check engine" light and "strong shaking" at 2,000 miles, followed by a replacement truck also exhibiting a check engine light. This indicates a potential for mechanical issues, which is a critical consideration for renters.
- Disappointment with Vehicle Features: Another review expressed disappointment with a truck having "zero features," "not even mirror overhead, no carpets," suggesting that basic amenities might sometimes be lacking in certain rental vehicle classes.
- Roadside Assistance Experience: The review details a frustrating experience with roadside assistance, where consistent advice was to "continue driving to the next location" despite safety concerns, and difficulty in securing a suitable replacement vehicle at multiple branches. This highlights potential challenges in immediate problem resolution for vehicle breakdowns.
- Operational Hours: While not specified in the prompt, general Enterprise neighborhood branch hours are typically Monday-Friday 7:30 AM - 6:00 PM and weekends 9:00 AM - 3:00 PM, which might require planning for returns outside these times as after-hours drop-off might not be available at all neighborhood locations.
For inquiries, reservations, or to address any concerns regarding a rental from Enterprise Rent-A-Car in Miami Lakes, Floridians can use the following contact details:
- Address: 5690 NW 167th St, Miami Lakes, FL 33014, USA
- Phone: (305) 621-8218
- Mobile Phone: +1 305-621-8218
It is always recommended to call the branch directly for the most accurate and up-to-date information on vehicle availability, specific services, or to discuss any rental concerns you may have.
For Floridians, particularly those in the Miami Lakes area, Enterprise Rent-A-Car at 5690 NW 167th St represents a convenient and accessible option for car and truck rentals. In a state where personal mobility is paramount for everything from daily commutes to specialized hauling needs, a local branch of a major rental company can be incredibly useful.
Its suitability for locals largely stems from its physical presence within the community and its connection to the extensive Enterprise network. The branch offers a wide variety of vehicles, including pickup trucks, which directly addresses specific needs like moving furniture or managing projects that require larger vehicles, a common demand for homeowners and businesses in Florida. The convenient location near major expressways ensures easy access for residents across Miami Lakes and neighboring areas.
However, the suitability for locals comes with important caveats, particularly highlighted by the provided customer review. While the general Enterprise brand strives for good customer service and reliable vehicles, the experience at this specific branch suggests that customers should be proactive and vigilant. Issues like mechanical problems with "brand new" vehicles and challenges with roadside assistance are significant concerns that locals should be aware of. The frustration expressed by the customer regarding vehicle condition and the process of getting a suitable replacement underscores the importance of thoroughly inspecting the rental upon pick-up and promptly communicating any issues.
Despite these potential challenges, the sheer variety of vehicles and the convenience of a neighborhood location can still make Enterprise a viable option for many Floridians. For those who are prepared to be assertive in addressing any potential issues with vehicle condition or service, and who value the extensive network and vehicle options provided by a major brand, this Miami Lakes branch can meet their rental needs. It serves as a practical solution for a diverse range of local transportation requirements, provided customers manage their expectations and remain vigilant throughout the rental process.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
5690 NW 167th St, Miami Lakes, FL 33014, USA
Enterprise Rent-A-Car Reviews
managerpick upSUVcartcleaningemployeechevydealershipreservationlakes
★ 5★ 4★ 3★ 2★ 1I gave it a one star because I don’t have the option of giving it a negative 1 star.I rented a pick up truck last Thursday from the Miami Lakes, Florida location. I rented a specific car for specific needs.I rented this car for almost a week.On Saturday morning, the check engine came on with Strong shaking of the car. It almost felt like the car was going to turn off. I was heading south on I 95.When I picked up this rental I was told it was brand new and that it only had 2,000 miles.On Saturday morning, I reached out to the Miami Lakes office where I picked up the truck and was told that this issue needed to be handled by roadside assistance.Roadside assistance could only switch me to a smaller car, but I had rented a truck to move furniture.After four frustrating calls with Roadside assistance where I was told consistently to continue driving to the next location, All the locations they connected me closed at 12 PM and none of them could switch me into a similar rental.I finally found an enterprise by the Jacksonville airport that would hold a pick up truck for me.I was greeted by the manager, that informed me that they actually didn’t have any more pick up trucks.This young man saw the frustration that I was going through and went above and beyond to accommodate our needs.He switched me to a Ram pick up truck. Now is Monday morning, I’m supposed to have the truck till tomorrow Tuesday and this truck also has the check engine light on.Extremely frustrated and irritated right now, I find myself in the need of having to return the truck sooner than I had anticipated.It has been a very stressful and frustrating experience.RENTERS BEWARE!!!!!!!
Jul 14, 2025 · Mairra RodriguezI'm not happy with the truck i got. Simple truck with zero features. Not even mirror overhead, no carpets. Extremely disappointed
May 19, 2025 · Refael gershonI would not recommend this Enterprise location to anyone. The service was completely unprofessional from start to finish. I initially chose them because they were linked through my insurance and conveniently in partnership to the repair shop where I was dropping off my car.When I arrived, the representative was inattentive and tried to give me a car that another client had just returned—without any inspection or cleaning—simply because that client mistakenly received the vehicle I was supposed to get. I refused to take it, and only then was I told there were other cars available in the back. I was assured the car they gave me instead was cleaned and ready to go. That was not the case. The car was filthy both inside and out.I called the manager, Juan, to express my concerns. He apologized and arranged for me to come back and exchange the dirty car for a clean one at no extra cost. I appreciated his follow-up and made the trip back to swap vehicles. Juan also assured me that I would receive my full deposit upon return of the new vehicle.I kept the car for less than a week and returned it in perfect condition—full tank, no tolls, no damage. I was told to allow up to 3 business days for the refund. However, only a portion of my deposit was returned. When I called the location, I was told I couldn’t receive the full amount because I had been charged extra for the vehicle switch—even though I never requested the change and was explicitly told there would be no additional charges.To make matters worse, when I spoke to another manager, Jay, she was unhelpful and dismissive, saying there was nothing she could do. Since then, I’ve been unable to get in touch with anyone. My calls ring a few times and then go straight to a recorded message.This location provides poor customer service, lacks clear communication, and doesn’t stand by its own promises. I strongly advise others to avoid renting from this Enterprise location.
Apr 24, 2025 · Jennifer BernierThis used to be my go to place for car rentals. I hate to leave bad reviews yet I must warn anyone after me. I recently rented a red Cherokee, that Cherokee was parked at my hotel's parking lot. I got hit by an ambulance which I have all paperwork and statements of driver admitting guilt. Yes it was an accident but why is Enterprise telling me they call all parties involved to get money to fix their rental. Why would all parties involved be called?? If we have evidence pictures and a police report staying we were not at fault!!!!! They still have a hold on my debit card of $300.00. and won't release until they have all parties involved pay up??? That's fishy. Super suspicious. You have a culprit evidence and statements. Why Am I being punished. I did my homework and made my case. All future renters beware of this place they will try to make you pay when you are not at fault!!! Never again will I rent there again.
Jun 26, 2025 · Henry AlvaradoI rented a vehicle and fulfilled all the contract requirements. The first car I picked wasn’t available, and there were no similar options on site. Okay, I forgave that and moved on. I was then contracted to pick up a vehicle from a location 7 miles away, which took another 2 hours to sort out. Fine—you move on.Now here’s where the trifling, misleading nonsense from the Enterprise office in Miami Lakes starts. I used their drop box to return the keys, well within the time limit stated in the contract. Despite this, they automatically charged me for an extra day.I called to get an explanation and spoke with a Ms. Jalon J. When I expressed my concern, she immediately assumed I was talking about the coverage I had selected. I clarified that the coverage was authorized—my issue was with them billing me for an extra day at a completely different rate.First, she said there was no way for them to know if the car was returned on time. (Yeah, right.) Then she claimed they don’t have live cameras—just still pictures—and that they can’t verify drop-offs from the key drop box they provide. Funny, considering the car was parked right in front of the “RETURN CAR” sign!They will fine a way to burn you!!Beware of the tactics used by this location
Jun 05, 2025 · 305Truck “305CarGuru” Guru
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