Enterprise Rent-A-Car

- 18990 NW 2nd Ave, Miami, FL 33169

In the dynamic and expansive landscape of Florida, having access to dependable transportation is often a daily necessity, whether you're navigating your commute, planning a weekend escape, or simply need a temporary vehicle. For residents of Miami and particularly the North Dade area, Enterprise Rent-A-Car at 18990 NW 2nd Ave stands as a well-known name in the car rental industry. This article is tailored for you, the local user in Florida, offering a clear, engaging, and factual overview of what you can expect from this specific Enterprise location.

Choosing a car rental company involves more than just finding the cheapest rate; it's about the entire experience—from the ease of booking and pickup to the condition of the vehicle and the quality of customer service. Enterprise, a globally recognized brand, prides itself on its "We'll Pick You Up" service and a strong focus on customer satisfaction. However, as with any service-oriented business, individual location experiences can vary.

We'll delve into the specifics of the Enterprise Rent-A-Car branch at 18990 NW 2nd Ave, Miami, providing insights into its location, the range of services offered, and important highlights, including feedback from real customers. Our aim is to equip you with the necessary information to make an informed decision for your next car rental need, ensuring your journey through the Sunshine State is as smooth and stress-free as possible.

The Enterprise Rent-A-Car branch is located at 18990 NW 2nd Ave, Miami, FL 33169, USA. This address places it in the North Dade area of Miami-Dade County, serving communities such as Miami Gardens, Ives Estates, and Aventura, among others. Unlike airport-based rental counters, this is a neighborhood branch, offering a different kind of convenience for local residents.

For Floridians living in the vicinity, this location eliminates the need to travel to the often-crowded Miami International Airport (MIA) Car Rental Center. This can translate to significant time savings and a less stressful experience, particularly during peak travel seasons or for those simply needing a temporary vehicle for local use. The branch's position on NW 2nd Ave provides relatively easy access from major thoroughfares in the area, making it a practical choice for a quick pickup or drop-off.

One of Enterprise's signature services, "We'll Pick You Up," is particularly beneficial for locals. This service, where Enterprise will pick up customers at their home or office (within a reasonable distance and during business hours), significantly enhances accessibility, especially for those whose personal vehicle is unavailable or who prefer not to arrange separate transportation to the rental office. This local focus makes the 18990 NW 2nd Ave branch a highly accessible option for the surrounding community.

Enterprise Rent-A-Car provides a comprehensive array of services designed to meet diverse transportation needs, from everyday rentals to specialized vehicle requirements.

• Extensive Vehicle Fleet: Enterprise boasts one of the largest and most diverse fleets in the industry. This includes economy, compact, mid-size, standard, and full-size sedans for everyday travel. For more space or specific needs, they offer SUVs (compact, mid-size, full-size, and luxury models like the BMW X5 or Audi Q5), minivans, passenger vans (7, 8, 10, 12, and 15-passenger options), and pickup trucks (e.g., Toyota Tacoma). They also offer specialty vehicles, which can include convertibles (like the Ford Mustang Convertible), luxury cars, and even electric or hybrid vehicles, though availability varies by location.

• "We'll Pick You Up" Service: A hallmark of Enterprise, this free service (during normal business hours and within a reasonable distance) allows customers to be picked up from their home, office, or repair shop and brought to the rental branch, offering unparalleled convenience for local rentals.

• Short-Term and Long-Term Rentals: They cater to various rental durations, from daily and weekly rentals for vacations or temporary needs to extended monthly rentals that can be a cost-effective solution for longer-term requirements.

• One-Way Rentals: Enterprise allows customers to pick up a vehicle at one location and drop it off at another Enterprise branch, providing flexibility for road trips or moving needs within Florida or across the U.S. and Canada.

• Optional Products and Protections: Customers can enhance their rental with various add-ons, including GPS navigation systems, child safety seats (infant, toddler, and booster), and a range of protection plans such as Collision Damage Waiver (DW), Supplemental Liability Insurance (SLI), and Roadside SafetyNet (RSP) for roadside assistance.

• Debit Card Rentals and Age Requirements: Enterprise accommodates debit card rentals with specific requirements, typically involving a credit check and additional identification. They also rent to drivers under 25, though a "youthful driver" surcharge usually applies. Spouses or domestic partners who meet age and license requirements can be added as authorized drivers at no additional charge.

• Adaptive Driving Devices: For customers with disabilities, Enterprise offers adaptive driving devices like hand controls, left-foot accelerators, and spinner knobs at no extra charge, with reasonable advance notice required.

Several key features and highlights contribute to Enterprise Rent-A-Car's reputation, though customer experiences can offer a nuanced perspective.

• Exceptional Local Staff: A standout highlight for the 18990 NW 2nd Ave location, according to one customer review, is the exemplary performance of specific team members. Mr. Alvin, Mrs. Latisha, Mrs. Daniel Freedman, and Mr. Randall are singled out for consistently going "above and beyond to help everyone." Their "patience, compassion, and exceeding customer service" even when unable to fully meet a customer's desired outcome, is highly praised. This suggests a dedicated and customer-focused local team, which is a significant asset.

• "We'll Pick You Up" Service: This signature service sets Enterprise apart, providing unmatched convenience for customers who do not have immediate transportation to the rental office. It greatly enhances the accessibility of their neighborhood branches.

• Wide Selection of Quality Vehicles: Enterprise is known for offering a large and well-maintained fleet, ensuring customers can find a vehicle that fits their specific needs. While one review mentioned a safety issue with tires at a different location (Alamo, also part of Enterprise Holdings), Enterprise as a brand generally prides itself on vehicle quality and regular maintenance.

• Strong Brand Reputation: As a leading name in the car rental industry, Enterprise carries a strong brand reputation for customer service and reliability, reinforced by their extensive network of locations.

• Customer Service Inconsistencies (Area for Awareness): Despite the glowing review for specific individuals at this branch, another customer detailed a "worst customer service" experience, citing issues with quoted versus actual prices, unhelpful and unprofessional representatives (one eating pizza during interaction), lack of empathy, and ineffective phone customer service ("essentially an answering service that can’t actually do anything for you"). This highlights that while individual staff can be outstanding, corporate policies or overall branch management can sometimes lead to frustrating experiences, especially concerning pricing discrepancies and limited immediate support over the phone. Customers should always confirm the final price before proceeding and clarify any issues in person if possible.

For inquiries, reservations, or any customer service needs at Enterprise Rent-A-Car at 18990 NW 2nd Ave, Miami, please use the following contact details:

Address: 18990 NW 2nd Ave, Miami, FL 33169, USA

Phone: (305) 653-1557

Mobile Phone: +1 305-653-1557

For residents of Florida, particularly those in the northern Miami-Dade area, the Enterprise Rent-A-Car branch at 18990 NW 2nd Ave offers a compelling option for their car rental needs. Its suitability stems from a combination of convenient location, a diverse vehicle fleet, and the potential for exceptional personalized service.

As a local, you understand the value of convenience. This neighborhood branch spares you the often-overwhelming experience of airport rental centers, providing a more relaxed pickup and drop-off environment. The "We'll Pick You Up" service is a game-changer for Floridians whose vehicles are in the shop, or who simply prefer not to deal with transportation to the rental office. This commitment to local accessibility makes Enterprise a practical choice for everyday situations, from temporary vehicle needs to longer trips within the state.

The positive feedback highlighting specific staff members like Mr. Alvin, Mrs. Latisha, Mrs. Daniel Freedman, and Mr. Randall is a strong indicator of a branch that strives for excellent customer care. For locals, building a relationship with a rental location where staff go "above and beyond" can make a significant difference in repeat business and overall satisfaction.

However, it's vital to acknowledge that experiences can vary, as illustrated by the contrasting review concerning pricing discrepancies and impersonal service. To ensure a smooth experience, locals are encouraged to always confirm their quoted price, inquire about all potential fees upfront, and maintain clear communication. Despite these potential inconsistencies, Enterprise's robust national network, combined with the potential for outstanding localized service at this specific branch, positions it as a highly suitable and reliable car rental partner for Floridians navigating their diverse transportation requirements. By being proactive and clear about your needs, you can leverage Enterprise Rent-A-Car for a dependable and convenient rental experience in the Sunshine State.

Enterprise Rent-A-Car

18990 NW 2nd Ave, Miami, FL 33169, USA