Enterprise Rent-A-Car

- 3011 NW 36th St, Miami, FL 33142

For many in Florida, a car is more than just transportation; it's freedom. Whether you're navigating the bustling streets of Miami, embarking on a road trip across the Sunshine State, or simply need a temporary vehicle while yours is in the shop, choosing a reliable car rental service is paramount. Enterprise Rent-A-Car is a well-known name in the industry, and this article takes a closer look at their Miami location at 3011 NW 36th St, offering a factual and engaging overview from the perspective of a local Florida user.

Enterprise has built a reputation as a major player in the car rental market, often lauded for its extensive network and customer service. However, like any large service provider, individual branch experiences can vary. Our aim is to provide a balanced account of this specific Miami location, combining general information about Enterprise's offerings with direct feedback from customers. This will equip you, as a local Floridian, with the insights needed to decide if this particular Enterprise branch is the right fit for your car rental needs, ensuring a smooth and satisfactory experience for your journey.

The Enterprise Rent-A-Car branch we're focusing on is located at 3011 NW 36th St, Miami, FL 33142, USA. This location is not directly at Miami International Airport (MIA) but serves as a neighborhood branch. While Enterprise does have locations directly at MIA (such as 3900 NW 25th St), this particular address caters more to local pick-ups and those arriving via other means.

For those flying into MIA and planning to rent from this specific branch, Enterprise typically offers a complimentary shuttle service from the airport to their off-site locations. However, the provided customer reviews do not explicitly mention the shuttle service for this particular address, and it's essential to confirm pick-up procedures when booking. For local Floridians, this branch's location on NW 36th Street makes it accessible from various parts of Miami-Dade County. It's advisable to factor in typical Miami traffic patterns when planning your pick-up or return, as congestion can significantly impact travel times. The benefit of a local branch often includes more personalized service and potentially less frantic environments compared to busy airport counters.

Enterprise Rent-A-Car, as a global leader in vehicle rentals, offers a comprehensive suite of services designed to meet diverse transportation needs. This particular Miami branch, as part of the wider Enterprise network, provides access to these offerings:

• Diverse Vehicle Fleet: Enterprise boasts a vast selection of vehicles, ranging from economy cars for budget-conscious travelers to luxury sedans, spacious SUVs, minivans, and even commercial cargo vans and trucks for larger needs. This ensures customers can find a vehicle suitable for any occasion, from a solo trip to a family vacation or moving needs.
• Flexible Rental Durations: Customers can rent vehicles for various periods, including daily, weekly, and even long-term rentals (e.g., monthly rentals for corporate relocations or temporary assignments).
• Online Reservations & Management: Enterprise offers robust online booking platforms, allowing customers to reserve, modify, or cancel rentals conveniently through their website or mobile app. Many bookings come with free cancellation options if done in advance.
• Damage Waiver (DW) & Protection Products: Enterprise provides optional protection products like Damage Waiver (DW), which can reduce or waive the renter's financial responsibility for damage to the rental vehicle. They also offer Personal Effects Coverage (PEC) for personal belongings. These are optional and not required to rent a car, and customers are advised to check their existing insurance policies.
• Additional Driver Option: Renters can add additional authorized drivers to their rental agreement, subject to specific age and driver's license requirements. A spouse or domestic partner typically qualifies without an additional charge.
• Refueling Options: Customers have choices for fuel payment, including prepaying for a full tank, having Enterprise refuel the vehicle upon return (with a service charge), or refueling the vehicle themselves before returning.
• One-Way Rentals: Enterprise often allows customers to pick up a car at one location and drop it off at another, providing flexibility for road trips across Florida or beyond.

Customer experiences at the 3011 NW 36th St branch of Enterprise Rent-A-Car reveal both the strengths and potential challenges.

• Inconsistent Customer Service: One positive review highlights "Stacy" as being "very dedicated and understanding in my needs" and praising "her customer service expertise and the sense of urgency." This suggests that some staff members provide excellent, attentive service. However, another review paints a starkly different picture, describing a representative named "Solange" as "very short patient and rude," using a "take it or leave it!" attitude, and engaging in unprofessional debt collection attempts ("threatened to have my rental towed because i owed only a 150 bucks in taxes!"). This inconsistency in staff professionalism is a significant highlight for potential customers.
• Vehicle Cleanliness Concerns: One negative review explicitly states the car was "filthy when they tried to give it to me," indicating that vehicle cleanliness can sometimes be an issue at this branch. This contrasts with Enterprise's general reputation for well-maintained vehicles.
• Professionalism Issues: The accusation that the branch is "way too ghetto and they are very unprofessional here!" points to a serious lapse in professional conduct for some staff members, particularly concerning the alleged debt collection tactics.
• Efficient Service (Positive Aspects): Despite the negative experience with one representative, the positive reviewer mentioned that "only few concerns but they were able to handled accordingly" and noted their long-standing relationship with the location ("I rent a lot at this location"), suggesting that for some, issues are resolved satisfactorily.
• Standard Enterprise Policies: As part of a larger chain, this branch adheres to Enterprise's broader policies regarding damage waiver, additional drivers, and refueling options, which generally aim for transparency, though individual application by staff can vary.

For those looking to contact Enterprise Rent-A-Car at this specific Miami location, here is their information:

Address: 3011 NW 36th St, Miami, FL 33142, USA

Phone: (305) 636-2776

Mobile Phone: +1 305-636-2776

It is always advisable to use these contact details to confirm your reservation, inquire about specific vehicle availability, or clarify any rental policies, especially given the mixed customer feedback regarding service.

For locals in Florida, choosing a car rental service means balancing convenience, cost, and consistent quality. The Enterprise Rent-A-Car branch at 3011 NW 36th St in Miami presents a mixed bag of experiences. While Enterprise as a brand generally offers a wide selection of vehicles and flexible rental terms, the customer reviews for this specific location highlight significant inconsistencies in service quality. Positive feedback points to dedicated staff members who handle needs efficiently, which is a great sign for returning customers. However, the serious concerns about rude and unprofessional representatives, attempts to give out "filthy" cars, and aggressive tactics over minor fees are definite red flags. For Floridians accustomed to high standards of service, these inconsistencies are crucial to consider. If you choose to rent from this branch, it would be wise to meticulously inspect the vehicle before departure, clarify all charges upfront, and be prepared to address any service issues immediately. While it might offer the convenience of a familiar brand, prospective renters should be aware that their experience could vary, making proactive communication and careful documentation key to a satisfactory rental in the Sunshine State.

Enterprise Rent-A-Car

3011 NW 36th St, Miami, FL 33142, USA