Enterprise Rent-A-Car

- 9831 NW 58th St Ste 143, Doral, FL 33178

For many Floridians, having access to a reliable vehicle is crucial for daily life, whether for commuting to work, running errands, or enjoying the abundant attractions our state offers. When your personal car is out of commission, or you need an extra set of wheels for visitors or a special event, a local car rental service can be a lifeline. This guide aims to provide a factual, engaging, and informative overview of the Enterprise Rent-A-Car branch located in Doral, Florida, from the perspective of a local user. While Enterprise is a globally recognized brand, it's important to understand the specific experiences at individual branches.

Enterprise Rent-A-Car is a prominent name in the car rental industry, widely known for its extensive network of neighborhood locations that serve local communities in addition to airport travelers. The Enterprise Rent-A-Car branch at 9831 NW 58th St Ste 143 in Doral, FL, is part of this vast network, positioned to offer vehicle rental solutions to residents and businesses in the Doral area and surrounding Miami-Dade County.

Historically, Enterprise has built a strong reputation for convenience, particularly its "We'll Pick You Up" service, and a wide range of vehicle options. However, like any large company with numerous individual locations, customer experiences can vary. This particular Doral branch aims to provide temporary transportation for those whose cars are undergoing repairs, individuals needing an extra vehicle, or businesses requiring fleet supplementation.

The Enterprise Rent-A-Car branch is situated at 9831 NW 58th St Ste 143, Doral, FL 33178, USA. This location places it within the bustling commercial and residential heart of Doral, a rapidly growing city in Miami-Dade County. Doral is a key hub for many businesses and residents, making the branch's address quite central for those living or working in the immediate vicinity.

Accessibility to this specific branch is generally good for local residents, as it's located near major thoroughfares and business parks common in Doral. Its position within a commercial complex implies straightforward driving access. Enterprise's traditional strength lies in its ability to serve local, non-airport clientele, often offering pick-up services from a customer's home or body shop. This "We'll Pick You Up" service is a cornerstone of Enterprise's local market strategy and, when operational as intended, significantly enhances accessibility for customers without immediate transportation. However, based on recent customer feedback, it's crucial for users to confirm the availability and reliability of this service directly with the branch, particularly when relying on it for critical transportation needs, such as returning to a body shop.

Enterprise Rent-A-Car generally provides a broad spectrum of rental services designed to cater to various needs. While specific inventory can fluctuate daily, this Doral location would typically offer:

• Diverse Vehicle Selection: Enterprise aims to offer a variety of vehicle classes, including:
  • Economy and Compact Cars: For fuel efficiency and easy maneuverability in urban areas.
  • Mid-size and Full-size Sedans: Providing comfortable options for daily commutes or longer trips.
  • SUVs: Ranging from compact to full-size, suitable for families, groups, or those needing extra cargo space.
  • Minivans and Passenger Vans: Ideal for larger families or groups requiring significant seating capacity.
  • Trucks and Cargo Vans: Available for moving, hauling, or commercial purposes.
  • Premium and Luxury Vehicles: Though specific availability varies by location, some branches may offer higher-end options.
• Flexible Rental Durations: Options for daily, weekly, and monthly rentals, accommodating both short-term needs and extended periods when a personal vehicle is unavailable.
• Customer Pick-Up Service: As a traditional Enterprise feature for neighborhood branches, they often provide a service where they pick up customers from their home or workplace within a reasonable distance during business hours. However, as noted in customer reviews, the execution of this service can vary and should be re-confirmed.
• One-Way Rentals: The convenience of picking up a vehicle at this location and dropping it off at another Enterprise branch, whether within Florida or across the U.S. and Canada (subject to certain restrictions and fees for some vehicle classes).
• Optional Protection Products: Various insurance and damage waiver options (e.g., Damage Waiver, Personal Accident Insurance, Supplemental Liability Protection) are offered to provide coverage for the rental vehicle and/or occupants.
• Additional Equipment: Available for rent, such as GPS navigation systems and child safety seats (infant, toddler, booster).
• Enterprise Plus Loyalty Program: A free program allowing customers to earn points for qualifying rentals, which can be redeemed for free rental days, and often provides expedited service.
• Online Reservation and Mobile App: Convenient platforms for booking, modifying, and managing reservations.

Customers should always confirm specific vehicle availability, pricing, and services directly with the Doral branch at the time of booking.

Based on the provided customer reviews, the Enterprise Rent-A-Car branch in Doral has experienced significant challenges in delivering a consistent and positive customer experience. While Enterprise as a brand often highlights certain features, the reality at this specific location, according to recent feedback, presents a different picture:

• Vehicle Condition Concerns: A major highlight from one review is the description of a vehicle being "extremely dirty, with visible grime, trash, and even a part hanging from the bottom of the vehicle." This indicates a significant issue with vehicle cleanliness and safety, which is a critical concern for any renter.
• Unsanitary Location Conditions: The waiting area and floors are described as "filthy," "a mess," and "neglected and unhygienic," suggesting a lack of upkeep at the physical branch itself.
• Customer Service and Responsiveness Issues: Customers reported being "placed on hold for 40-50 minutes at a time" with "no follow-up" and a feeling of "nobody can help." This points to severe shortcomings in customer support and problem resolution.
• Unreliable Pick-Up/Drop-Off Service: While Enterprise is known for its pick-up service, a customer explicitly stated that the person meant to drive them was seen leaving "in front of my face" despite multiple confirmations, and the branch "refused to take me back to the body shop." This highlights a significant breakdown in a key promised service.
• Vehicle Availability Discrepancies: One review mentioned having an appointment but finding that the branch had "NO cars available," leading to wasted time and transportation costs.
• Disappointing Professionalism: Instances of "horrible treatment and disrespect" and staff being "extremely unprofessional" were noted in broader Enterprise reviews that might be relevant here.

It is important to note that while some Enterprise locations do receive positive feedback, these specific reviews for the Doral branch indicate areas requiring significant improvement, particularly in vehicle quality, cleanliness, and consistent customer service delivery.

For inquiries or to attempt to make a reservation, you can contact the Enterprise Rent-A-Car branch in Doral using the following details:

Address: 9831 NW 58th St Ste 143, Doral, FL 33178, USA

Phone: (305) 594-2250

Mobile Phone: +1 305-594-2250

For residents in Florida, particularly those in the Doral area and surrounding communities, choosing a local car rental provider is often a matter of convenience and necessity, especially when their personal vehicle is unavailable. While Enterprise Rent-A-Car is a brand that typically strives to meet these local needs, the specific experiences reported by recent customers at the Doral branch (9831 NW 58th St Ste 143) highlight significant challenges that local users should be aware of.

In an ideal scenario, a local Enterprise branch would be suitable for its convenient location within Doral, its wide array of vehicle types, and its known pick-up service, all designed to seamlessly integrate into a local's life when temporary transportation is needed. However, based on the provided customer feedback, issues regarding vehicle cleanliness, safety, general location upkeep, and, critically, inconsistent customer service and unreliability of promised pick-up/drop-off services raise serious concerns.

For locals considering this specific Enterprise location, it is vital to exercise caution and potentially verify current conditions and service reliability directly. While the brand aims to be a convenient solution for Floridians, the described "worst rental experience ever" and "extremely unprofessional" interactions suggest that this branch may not consistently deliver the expected level of quality and dependability. Locals should consider exploring all available options and perhaps confirming specific arrangements, such as vehicle size and pick-up/drop-off logistics, well in advance to mitigate potential issues.

Enterprise Rent-A-Car

9831 NW 58th St Ste 143, Doral, FL 33178, USA