Enterprise Rent-A-Car

- 2200 Norview Ave, Norfolk, VA 23518

For many Virginians, especially those in the Hampton Roads area, travel often begins or ends at Norfolk International Airport (ORF). Whether you're flying in for a business trip, returning home from a vacation, or simply need a temporary vehicle while your own is being serviced, convenient and reliable car rental services at the airport are indispensable. Enterprise Rent-A-Car, a globally recognized leader in the industry, maintains a strong presence at ORF, consistently delivering on its promise of excellent customer service and a wide selection of vehicles. This article will provide a detailed look into the Enterprise Rent-A-Car experience at Norfolk Airport, highlighting why it remains a top choice for locals seeking dependable transportation solutions.

Enterprise Rent-A-Car at Norfolk Airport understands the dynamic needs of travelers and residents alike. They are known for providing a straightforward rental process, ensuring that whether you're rushing to catch a flight or eager to start your Virginia adventure, your car rental experience is as smooth as possible. Their commitment to customer satisfaction is often reflected in the positive feedback they receive, with staff members frequently praised for their professionalism and willingness to go the extra mile. From the moment you step off your plane to the time you drop off your keys, Enterprise strives to make your car rental experience at ORF efficient and enjoyable.

The Enterprise Rent-A-Car branch at Norfolk International Airport (ORF) is ideally situated for maximum convenience, right where you need it upon arrival or departure. You can find them at:

2200 Norview Ave, Norfolk, VA 23518, USA

This address directly corresponds to the Norfolk International Airport facility, meaning the rental counter is located within the terminal. Customers can simply walk to the Enterprise counter upon landing, making the transition from air travel to road travel exceptionally smooth. The proximity to the airport gates eliminates the need for external shuttles or extended commutes to reach your rental vehicle. The pick-up and drop-off areas for rental cars are typically located in designated sections of the airport parking garages, often just a short walk from the counter. This integrated setup is a major advantage for both seasoned travelers and local residents who need a quick and efficient car rental experience, ensuring minimal fuss as they navigate their journey through Virginia.

As a premier car rental provider at a major airport like ORF, Enterprise Rent-A-Car offers a comprehensive suite of services designed to cater to a wide range of customer needs. Their offerings typically include:

• Extensive Vehicle Fleet: Customers have access to a broad selection of vehicles, from economical compact cars for solo travelers or short trips, to full-size sedans, SUVs (including popular choices like the Chevrolet Equinox and Nissan Rogue), minivans, and even luxury vehicles or specialty cars. This variety ensures that whether you need space for luggage, fuel efficiency for a long drive, or comfort for a business trip, Enterprise has a suitable option.
• Flexible Rental Durations: Enterprise accommodates various rental periods, including hourly, daily, weekly, and long-term rentals. This flexibility is ideal for both quick stopovers and extended stays in Virginia.
• One-Way Rentals: For travelers whose itinerary involves picking up a car at ORF and dropping it off at a different Enterprise location within Virginia or another state, one-way rental options are generally available, offering significant convenience.
• Damage Waiver and Protection Options: To provide peace of mind, Enterprise offers various optional protection products, such as Damage Waiver (DW), which can waive or reduce the renter's financial responsibility for loss or damage to the rental vehicle. Additional coverage like Personal Effects Coverage (PEC) may also be available.
• Refueling Options: Customers can choose from several refueling options, including prepaying for fuel at a discounted rate, having Enterprise refill the tank upon return (with an associated service charge), or returning the vehicle with a full tank to avoid additional charges.
• 24/7 Roadside Assistance: For any unforeseen issues during the rental period, Enterprise typically provides 24-hour roadside assistance, ensuring help is available for mechanical breakdowns, flat tires, or other vehicle-related concerns.
• Loyalty Programs: Enterprise Plus, their loyalty rewards program, allows frequent renters to earn points for free rental days and potentially gain access to benefits like faster reservation lines at participating locations.

The reviews provided highlight specific features that make Enterprise Rent-A-Car at Norfolk Airport a standout choice for customers:

• Exceptional Staff Professionalism and Friendliness: The most recurring theme in the feedback is the outstanding quality of the staff. Reviewers consistently mention "friendly, professional" staff who make the process "smooth and easy." Mr. Jordan, the manager, is particularly lauded for his "professionalism, attention to detail, and customer-first mindset," indicating a deep commitment to service excellence.
• Seamless Pick-up and Drop-off Process: Customers appreciate the efficiency of the rental experience, with comments noting the "smooth and easy" pickup and drop-off. This indicates streamlined procedures and effective management, crucial at a busy airport location.
• Customer-First Mindset: Mr. Jordan's dedication to making sure the customer "got the right vehicle" and ensuring the process was "smooth, quick, and transparent," making the customer feel "valued and respected," exemplifies a strong customer-first approach that goes beyond mere transaction.
• Proactive Problem Solving: While not explicitly stated as a general service, Mr. Jordan's initiative to "go above and beyond to make sure I got the right vehicle" showcases a proactive and solutions-oriented approach to customer needs. This level of personalized care, even under pressure, sets a high standard.
• Vehicle Availability and Condition: While one review mentions a higher price, the overall sentiment is that the service and vehicle quality justify the cost. The implication is that despite price fluctuations, customers receive a well-maintained and suitable vehicle for their needs.

For those planning their travel through Norfolk International Airport or needing car rental services in the vicinity, reaching Enterprise Rent-A-Car is straightforward:

Address: 2200 Norview Ave, Norfolk, VA 23518, USA

Phone: (833) 338-3319

Mobile Phone: +1 833-338-3319

The provided phone numbers connect directly to the Enterprise service, allowing for easy inquiries, reservations, or assistance with existing rentals. Given that this is an airport location, they typically operate extended hours to accommodate flight schedules, often from early morning until late at night, seven days a week. It is always advisable to confirm specific operating hours and vehicle availability by calling ahead, especially for unique requests or during peak travel seasons, to ensure the smoothest possible experience for your journey through Virginia.

For Virginians, particularly those in the Hampton Roads area, Enterprise Rent-A-Car at Norfolk International Airport (ORF) represents a highly suitable and reliable option for their car rental needs. Its direct on-airport location is a massive convenience, saving locals the time and effort of arranging external transportation to an off-airport rental facility. This seamless accessibility is invaluable, whether you're embarking on a business trip, heading out for a family vacation, or simply need a temporary vehicle while yours is in the shop.

What truly sets this Enterprise location apart for local users, however, is the consistent praise for its exceptional customer service. The reviews highlight a team, exemplified by individuals like Mr. Jordan, who not only process rentals efficiently but also go "above and beyond" to ensure customer satisfaction. This level of personalized care – from understanding specific vehicle needs to making the process transparent and smooth – fosters a sense of trust and value that resonates deeply with community members. While the pricing might sometimes be a consideration, the reliability of service, the quality of the well-maintained fleet, and the unparalleled dedication of the staff often outweigh this for those prioritizing a hassle-free and dependable experience. For any Virginian seeking a car rental provider at the airport that combines global brand standards with a truly local, customer-first approach, Enterprise Rent-A-Car at ORF is an undeniable top contender.

Enterprise Rent-A-Car

2200 Norview Ave, Norfolk, VA 23518, USA