Enterprise Rent-A-Car

- 25100 Novi Rd, Novi, MI 48375

For residents across Michigan, the need for a temporary vehicle can arise unexpectedly, whether your car is in the repair shop, you need extra space for a family outing, or you're hosting out-of-town guests. Having a local and accessible car rental service is a key convenience that helps keep life in Michigan moving smoothly. Today, we’re focusing on Enterprise Rent-A-Car at 25100 Novi Rd in Novi, Michigan, a branch that aims to serve the diverse transportation needs of our local community.

Enterprise Rent-A-Car is a well-known national brand, recognized for its extensive network of neighborhood locations designed to cater to local renters – those who need a car for "home city" purposes rather than strictly airport travel. The Novi branch on Novi Road is part of this network, striving to provide convenient car rental solutions for residents in Novi and the surrounding areas. While Enterprise as a whole endeavors to maintain high service standards, experiences at individual branches can vary, as reflected in various customer feedback. This specific location is positioned to offer a range of vehicle options and services, aiming to be a viable choice for Michiganders seeking flexible and temporary transportation. It's about providing a convenient option that integrates into the daily routines of locals needing a short-term vehicle solution.

Enterprise Rent-A-Car in Novi is conveniently located at 25100 Novi Rd, Novi, MI 48375, USA. This address places the branch directly on Novi Road, a significant and easily identifiable thoroughfare in the bustling Novi area. Its strategic position makes it highly accessible for residents not only within Novi but also from nearby communities such as Farmington Hills, Northville, Walled Lake, and Wixom.

The accessibility of this particular location is a major advantage for local users. Novi Road is a well-traveled route, ensuring that finding the branch is generally straightforward, with clear signage. Being a neighborhood branch, it often offers a more direct and potentially less congested experience compared to the larger, busier airport rental counters. For those relying on rides from friends, family, or even local ride-sharing services, the main road location simplifies drop-off and pick-up. This branch is also conveniently located near several hotels, including the Courtyard by Marriott Detroit Novi, TownePlace Suites by Marriott Detroit Novi, and Homewood Suites by Hilton Novi Detroit, making it accessible for visitors staying in the area. Typical operating hours for this location are Monday through Friday from 8:00 AM to 6:00 PM and Saturday from 9:00 AM to 12:00 PM, remaining closed on Sundays. These hours are designed to accommodate the daily needs of local residents and businesses, allowing for convenient pick-ups and returns that fit into busy schedules. This local presence is designed to be a practical and accessible resource for Michiganders seeking reliable temporary transportation without the hassle of extensive travel.

Enterprise Rent-A-Car, including its Novi branch, typically offers a comprehensive range of services and vehicle types to cater to diverse customer needs.

• Diverse Vehicle Fleet: Customers can generally choose from a wide selection of vehicles. This includes fuel-efficient economy and compact cars, ideal for daily commutes or short trips; comfortable mid-size and full-size sedans; and for those needing more space, SUVs, minivans, and sometimes even pickup trucks or cargo vans. The variety aims to provide a suitable option for every type of journey within Michigan, from personal errands to family road trips.
• Flexible Rental Periods: Whether you require a car for a few hours, a single day, a weekend getaway, a full week, or even a longer-term rental, Enterprise typically provides flexible options to align with your specific schedule and needs.
• Damage Waiver (DW) and Protection Products: Enterprise offers optional protection plans such as Damage Waiver (DW), which can waive or reduce financial responsibility for loss or damage to the rental vehicle. Other options like Personal Accident Insurance (PAI) and Supplemental Liability Protection (SLP) may also be available, providing peace of mind during your rental. Renters should always check their existing insurance policies to avoid duplication.
• Additional Driver Policy: A renter's spouse or domestic partner who meets age and driver's license requirements can typically be an authorized driver at no additional charge. For other additional drivers, a daily fee usually applies, and they must be present at the time of rental with valid identification.
• Refueling Options: Customers generally have choices regarding how they want to handle fuel, including prepaying for a full tank, having Enterprise refuel the vehicle upon return (with a service charge), or refilling the tank themselves before dropping off.
• Pick-Up Service: Many Enterprise neighborhood locations, including this one in Novi, offer a "We'll Pick You Up" service, where they can arrange to collect you from a local address and bring you to their rental office. This service is subject to availability and certain restrictions and is best confirmed directly with the branch.
• Enterprise Plus® Loyalty Program: Frequent renters can enroll in Enterprise Plus® to earn points towards free rental days and benefit from expedited service at participating locations, although specific express services may vary by branch.

Based on the provided customer feedback, this Enterprise location in Novi presents a highly mixed picture of features and highlights:

• Excellent Individual Customer Service: A significant highlight is the praise for specific staff members. Matt was noted as "amazing to work with," "very very accommodating," and someone who "cares about his customers." This suggests that some employees provide an outstanding level of personalized and helpful service, capable of resolving issues and providing support during the rental period.

However, it is crucial to address the extensive negative feedback, which points to significant operational and customer service challenges:

• Limited Vehicle Options & Discrepancies: Customers reported very limited car options compared to what was reserved or expected (e.g., being offered a Wrangler or Ford Edge instead of a standard SUV, then receiving a Rav4).
• Vehicle Cleanliness Issues: A major concern was the cleanliness of the vehicles. One customer found the interior of their chosen vehicle "very dirty," directly contradicting the "100% clean satisfaction" advertised.
• Rude and Unwilling Staff (for some): Multiple reviews describe staff members as "very rude," "not willing to listen," and accusatory (e.g., claiming a customer was "lying" about dirtiness). This indicates a significant issue with professional conduct for some employees.
• Poor Vehicle Maintenance: Beyond cleanliness, customers reported vehicles being "poorly maintained," with non-functional features like power outlets and cigarette power sources.
• Lack of Responsiveness from Management: Despite attempts to contact the branch manager (Nick), customers reported no reply to their concerns and a failure to deliver promised compensation (e.g., 3 free rental days), suggesting a breakdown in accountability and follow-up.
• Perceived Focus on Insurance Rentals: One customer speculated that the branch might be primarily focused on insurance rentals for Gerber Collision Center, leading to a perceived lack of care for general public rentals and contributing to limited selection and poor maintenance.
• Uncomfortable Branch Environment: The lobby was described as "dirty and uncomfortable," impacting the overall customer experience.

For direct inquiries or to make a reservation, you can contact Enterprise Rent-A-Car in Novi using the following details:

Address: 25100 Novi Rd, Novi, MI 48375, USA

Phone: (248) 449-3227

Mobile Phone: +1 248-449-3227

For residents of Novi and the surrounding areas in Michigan, Enterprise Rent-A-Car at 25100 Novi Rd offers a local and accessible option for car rental needs. Its convenient location on a major thoroughfare makes it easy to reach for those needing a temporary vehicle, whether for a car replacement or a local trip within Michigan. The branch generally provides the wide range of vehicles and services typical of Enterprise, positioning itself as a potential solution for various transportation requirements.

However, for locals considering this Enterprise branch, it is crucial to carefully weigh the highly mixed customer experiences. While there are commendations for specific, helpful staff members like Matt, suggesting that positive interactions are possible, there are also significant and recurring concerns about limited vehicle options, cleanliness, vehicle maintenance, and challenging interactions with some staff and management. Potential renters should be aware of these reported inconsistencies. If you choose this location, it may be advisable to call ahead to confirm specific vehicle availability and condition, and to manage expectations regarding service consistency. For Michiganders, this Enterprise branch represents a local option, but one where individual experiences can vary significantly, prompting a need for diligence in planning your rental.

Enterprise Rent-A-Car

25100 Novi Rd, Novi, MI 48375, USA