Enterprise Rent-A-Car

- 13807 Outlet Dr, Silver Spring, MD 20904

For residents and visitors navigating the diverse landscape of Maryland, especially within the thriving community of Silver Spring, reliable and accessible transportation is often a fundamental need. Whether you find yourself in an unexpected situation, like a car breakdown, or you're planning a scheduled trip for business or leisure, having a trustworthy car rental service nearby can make all the difference. In Silver Spring, Maryland, Enterprise Rent-A-Car on Outlet Drive stands as a prime example of a service dedicated to providing convenience and peace of mind.

Enterprise Rent-A-Car has long been a leading name in the car rental industry, recognized for its commitment to customer satisfaction and a vast network of locations. The Silver Spring branch at 13807 Outlet Drive exemplifies this dedication, aiming to transform what could be a stressful situation into a smooth and positive experience. Their approach focuses not just on providing a vehicle, but on delivering comprehensive support that caters to the immediate and varying needs of Maryland locals.

The Enterprise Rent-A-Car branch is conveniently situated at 13807 Outlet Dr, Silver Spring, MD 20904, USA. This location places it strategically within Silver Spring, a prominent and highly populated area in Montgomery County. Outlet Drive offers excellent connectivity to major roads and highways, including U.S. Route 29 (Columbia Pike/Colesville Road) and the Capital Beltway (I-495), which are essential for navigating around Silver Spring, reaching Washington D.C., Baltimore, and other parts of Maryland.

Its proximity to local businesses, residential areas, and notably, car repair centers like Sport Chevrolet, makes it particularly accessible for individuals needing a rental due to vehicle servicing or unexpected breakdowns. As evidenced by customer reviews, being "right across the street" from such facilities provides immense convenience during potentially stressful times. For those relying on public transportation, various local bus routes serve the Silver Spring area, offering connections that can bring renters within a reasonable distance of the branch. This central and easily reachable location ensures that whether you’re a local needing a quick replacement vehicle or a visitor looking to explore the region, access to Enterprise is straightforward.

• Extensive and Diverse Vehicle Fleet: Enterprise offers a broad selection of vehicles to suit various needs and preferences. While specific inventory can vary by location and real-time availability, typical offerings include:
  • Economy and Compact Cars (e.g., Kia Rio, Mitsubishi Mirage G4): Ideal for fuel efficiency and city driving.
  • Mid-size and Full-size Sedans (e.g., Toyota Corolla, Nissan Altima): Providing comfort and space for everyday commutes or longer trips.
  • SUVs (e.g., Hyundai Santa Fe, Nissan Rogue): Ranging from compact to full-size, suitable for families, extra luggage, or those needing more capability for exploring Maryland's diverse landscapes.
  • Minivans: Excellent for larger groups, family vacations, or when significant passenger capacity is required.
  • Pickup Trucks: For specific hauling needs.
  • Luxury and Specialty Vehicles (e.g., Mercedes-Benz E-Class): For those special occasions or when a premium experience is desired.
• Flexible Rental Durations: Customers can typically rent vehicles for various periods, from daily rentals to weekly, monthly, or even long-term arrangements (e.g., Enterprise by the Month), adapting to individual schedules and travel plans.
• After-Hours Return Service: For added convenience, this branch offers an after-hours return service, allowing customers to drop off their vehicle outside of regular business hours. Renters can park the vehicle in front of the office, lock it, and place keys in a designated drop box.
• Optional Protections and Coverages: Enterprise provides various optional protection plans, such as Damage Waiver (DW), Extended Protection, and other insurance coverages, to offer peace of mind during the rental period. DW typically ranges from $22.99 to $29.99 per day depending on the vehicle type.
• Refueling Options: Customers have choices regarding fuel, including prepaying for fuel, having Enterprise refuel it (at a charge), or returning the car full to avoid additional fees.
• Online Reservations: Enterprise encourages the use of online platforms for reservations, aiming to streamline the rental process, though customer experiences suggest that in-person quotes can sometimes be more favorable.
• Debit Card Policy: Debit cards are accepted under specific conditions, including matching the driver's license address to the current home address (within 50 miles of the branch) or if the license is from the same state as the rental branch.

• Outstanding Customer Service: Customer reviews consistently praise the "outstanding service" provided by individual staff members like Kevin and David. Words such as "professional, friendly," "went above and beyond," "incredibly kind, patient, and helpful," and "attention to detail and genuine care for customer satisfaction" frequently appear. This indicates a strong emphasis on personalized and high-quality interactions.
• Competitive Pricing, Even Last-Minute: A notable highlight from customer feedback is the experience of receiving a price lower than what was quoted on the app for a last-minute rental. This suggests a willingness to work with customers to find the best possible rates, even without prior reservations, which is a significant advantage in urgent situations.
• Convenient Location for Unexpected Needs: The branch's proximity to auto repair shops, like Sport Chevrolet, makes it an ideal solution for locals whose cars break down unexpectedly. The ability to quickly secure a rental "right across the street" alleviates a great deal of stress during unforeseen circumstances.
• Clean and Comfortable Vehicles: While not explicitly detailed in these specific reviews, Enterprise's general reputation and the positive sentiment around their service often imply that vehicles are well-maintained and ready for use, contributing to a "great car and a great experience."
• Professionalism and Positive Attitude: The consistent commendation of staff for their "professionalism and attitude" underscores the branch's commitment to creating a welcoming and supportive environment for all renters.

To inquire about vehicle availability, rental rates, or to make a reservation at the Silver Spring Outlet Drive branch, you can contact Enterprise Rent-A-Car directly:

Phone: (301) 890-5117

Mobile Phone: +1 301-890-5117

Address: 13807 Outlet Dr, Silver Spring, MD 20904, USA

For residents of Maryland, particularly those in Silver Spring and the surrounding Montgomery County area, Enterprise Rent-A-Car at 13807 Outlet Drive stands out as an exceptionally suitable choice for their car rental needs. Its strategic location is a primary benefit, offering convenient access for those in immediate need of a vehicle due to a breakdown or routine maintenance, as well as for planned trips. Being "right across the street" from local auto repair centers greatly streamlines the process during unexpected events, a significant convenience for any local navigating daily life.

The consistent praise for outstanding customer service, as highlighted by multiple local customer reviews, is a compelling reason for Marylanders to choose this branch. The personalized attention, professionalism, and willingness of staff like Kevin and David to go "above and beyond" create a stress-free and positive rental experience. This level of dedication ensures that locals feel valued and supported, turning a transactional encounter into a genuinely helpful interaction.

Furthermore, the unexpected benefit of potentially lower prices in person compared to online quotes, as experienced by one customer, can be a significant advantage for budget-conscious individuals or those in urgent need of a car. Coupled with Enterprise's diverse fleet, which can accommodate various needs from compact cars for city driving to spacious SUVs for family excursions across Maryland, this branch offers practical solutions for a wide range of local scenarios. The availability of after-hours returns also adds a layer of flexibility that caters to busy schedules.

In summary, Enterprise Rent-A-Car on Outlet Drive in Silver Spring is more than just a car rental location; it’s a local partner committed to providing exceptional service, competitive value, and convenient solutions for the transportation needs of the Maryland community. Its customer-first approach makes it an ideal choice for reliability and ease.

Enterprise Rent-A-Car

13807 Outlet Dr, Silver Spring, MD 20904, USA