Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
In the vast and interconnected landscape of California, having reliable transportation is not merely a convenience but often a necessity for navigating daily life, managing unexpected situations, or embarking on exciting journeys. For residents of Los Angeles, particularly in the sprawling San Fernando Valley, Enterprise Rent-A-Car at 14436 Oxnard St in Van Nuys stands as a prominent and trusted name in providing comprehensive car rental solutions. While Enterprise is a globally recognized brand, this local branch offers a personalized touch that caters specifically to the needs of the California community.
Enterprise Rent-A-Car distinguishes itself through a commitment to exceptional customer service and a vast, diverse fleet designed to meet virtually any transportation requirement. From daily errands to extended trips, and crucially, serving as a vital resource during challenging times like vehicle repairs or accidents, Enterprise aims to be a dependable partner. The experiences shared by local customers highlight a focus on professionalism, efficiency, and genuine care, making this Van Nuys location a preferred choice for many.
Enterprise Rent-A-Car is a leading global car rental brand, renowned for its extensive network of neighborhood and airport locations. The Van Nuys branch at 14436 Oxnard St exemplifies Enterprise's dedication to serving local communities, often focusing on "home city" rentals for individuals whose vehicles are in the shop, or for those who simply need temporary transportation. This particular location has demonstrated a significant improvement in service over time, as noted by long-term customers, signifying a continuous effort to enhance the customer experience.
The company prides itself on being a complete mobility solutions provider, offering a wide array of vehicles and services designed to simplify the rental process. From the initial booking to the final return, Enterprise aims for a seamless and stress-free experience, supported by a professional and friendly staff. This focus on customer satisfaction and convenience makes Enterprise a go-to choice for many Californians.
The Enterprise Rent-A-Car branch is conveniently located at 14436 Oxnard St, Van Nuys, CA 91401, USA. This address places it squarely within the active commercial and residential heart of the San Fernando Valley. Oxnard Street is a key thoroughfare, providing excellent connectivity for residents coming from various parts of Van Nuys, Sherman Oaks, Encino, North Hollywood, and other surrounding communities.
Its "home city" location means it's easily accessible for those who don't necessarily need an airport pickup. The branch offers a "Pick-Up Service Available" option, which further enhances convenience for customers within the local area, allowing them to get to the rental office without hassle, especially if their personal vehicle is unavailable. While direct after-hours returns may not be available at this specific location, the standard operating hours cater to most daily needs, making it a practical and readily available solution for the local community.
- Diverse Vehicle Fleet: Enterprise offers a vast selection of vehicles to suit every need and budget. This includes economy, compact, mid-size, and full-size sedans (e.g., Nissan Versa, Toyota Corolla, Chevrolet Malibu), SUVs (e.g., Toyota RAV4, Chevrolet Suburban), minivans (e.g., Dodge Grand Caravan, Toyota Sienna), trucks (e.g., Ram 1500, Ford F-250), and specialty vehicles such as luxury cars (e.g., Audi A4, BMW 3 Series), convertibles (e.g., Ford Mustang Convertible), and even exotic cars (e.g., Lamborghini Huracan, Rolls-Royce Ghost) at select locations.
- Replacement Rentals: Enterprise is a primary partner for insurance companies, specializing in providing replacement vehicles when a customer's personal car is in the shop due to an accident or repairs. This service is crucial for maintaining mobility during challenging times.
- Long-Term Car Rentals: For customers needing a vehicle for several weeks, a month, or longer, Enterprise offers flexible long-term rental solutions with competitive rates, often without mileage limits on most vehicle classes. This is ideal for extended trips, seasonal residency, or as an alternative to short-term leases.
- Pick-Up Service: As noted, this specific location offers a pick-up service, enhancing convenience for customers whose primary vehicle is unavailable.
- Refueling Options: Customers have choices for fuel payment, including prepaying for fuel, having Enterprise refill the tank (with a service charge), or refilling it themselves.
- Damage Waiver (DW) Options: Enterprise offers a Damage Waiver for an additional daily charge, which can reduce or waive the renter's financial responsibility for loss or damage to the rental vehicle.
- Additional Driver Policy: A renter's spouse or domestic partner meeting age and license requirements can be an authorized additional driver. Other additional drivers must appear at the time of rental and meet requirements.
- Corporate and Business Rentals: Enterprise provides tailored solutions for corporate accounts, including customized rental programs designed to meet company needs and save time and money.
- Enterprise Plus® Loyalty Program: This free rewards program allows frequent renters to earn points for qualifying rentals, redeemable for free rental days with no blackout dates, and offers tiers (Silver, Gold, Platinum) with benefits like bonus points and free car upgrades.
- Exceptional Customer Service: Customer reviews consistently praise the "very professional and friendly staff" and highlight instances where employees went "above and beyond" (e.g., offering a ride to the body shop). The "treated like a QUEEN" experience during a difficult time underscores their empathetic and supportive approach.
- Wide Range of Vehicle Options: The extensive and diverse fleet ensures that customers can find a vehicle that perfectly matches their needs, from economical compacts to spacious SUVs and even luxury options.
- Convenient Local Branch: Being a "home city" location in Van Nuys, rather than solely at an airport, makes it easily accessible for daily rental needs for local residents. The pick-up service adds another layer of convenience.
- Reliability and Trust: Enterprise is a well-established and highly reputable brand, offering a sense of security and reliability to renters, particularly during stressful situations like post-accident vehicle replacement.
- Efficiency and Speed: Reviews mention an "easy and fast process" for both check-out and return, demonstrating their commitment to streamlined operations.
- Comprehensive Solutions: Beyond standard rentals, services like long-term options and specialized replacement rentals showcase Enterprise's holistic approach to mobility.
Address: 14436 Oxnard St, Van Nuys, CA 91401, USA
Phone: (818) 994-2700
Mobile Phone: +1 818-994-2700
For residents of California, particularly those living in and around the San Fernando Valley in Los Angeles, Enterprise Rent-A-Car at 14436 Oxnard St in Van Nuys is an exceptionally suitable and highly recommended choice for their car rental needs. Its established presence and commitment to customer satisfaction make it a reliable partner in a state where mobility is key.
One of the most compelling reasons for locals to choose this Enterprise location is its robust support for replacement vehicle rentals. As the review highlights, during traumatic times like car accidents where one's own vehicle is totaled, having a car rental company that provides compassionate, efficient, and professional service is invaluable. Being "treated like a QUEEN" and having "ALL of my rental needs ARE MET" during such a challenging period speaks volumes about the team's dedication at this specific branch. This empathetic approach makes Enterprise a lifeline for many Californians navigating insurance claims and vehicle repairs.
Furthermore, the "home city" focus of this branch, coupled with its "Pick-Up Service Available" feature, ensures unparalleled convenience for local residents. It removes the hassle and expense of traveling to distant airport locations, providing an accessible solution for everyday needs, short trips, or temporary vehicle requirements. The professional and friendly staff, a wide range of vehicles to fit various budgets and purposes, and the overall easy and fast process contribute to a positive and stress-free rental experience.
Whether a local Californian needs a short-term rental for a weekend getaway, a long-term solution while their car is being serviced, or a crucial replacement vehicle during an unforeseen event, Enterprise Rent-A-Car on Oxnard Street offers the reliability, professionalism, and customer-centric service that is paramount. It’s a dependable resource that truly understands and addresses the diverse transportation demands of the California community.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
14436 Oxnard St, Van Nuys, CA 91401, USA
Enterprise Rent-A-Car Reviews
priceinsuranceteammanagementdriveinformationpaytruckselectionname
★ 5★ 4★ 3★ 2★ 1Very different experience from the last time I was there over 2 years ago. We won’t talk about that because I can see how much things have changed.Overall, a very pleasant experience this time around. Very professional and friendly staff. They had several vehicles within my price range. It was an easy and fast process.When I returned their vehicle a week later, I had another great experience. They quickly checked me out and offered me a ride to the body shop as it was very close by. Given the very hot weather, I was very appreciative of that! I would definitely choose this location again.
Jun 26, 2025 · Tiffany SantosJust had the pleasure of requiring an auto rental during an unimaginable freak accident at which my car was totaled, but my life was spared... Enterprise's customer service reps contacted me after my claims adjuster gave them my information, and from that moment on, I was treated like a QUEEN... I sincerely hope that I never have to go through another traumatic car accident, but if it is to be my existance, I will rest assured knowing that the Exceptional customer service team at Enterprise will be there to ensure that ALL of my rental needs ARE MET!!! THANK YOU, "ENTER-PRIZE" TEAM!!! I am forever grateful for your PROFESSIONALISM during one of my most challenging times of my life...
Jul 11, 2025 · divvamonroe1I been using this locations for many years , all staff that has helped me was great and kept me updated on my returns . Most of my rentals have been through insurances . They always provided phenomenal customer service each time . Thank you
Feb 03, 2025 · vicca187Renting with this enterprise was the worst experience. They gave me a car that smelled so bad, I was nauseous the whole way home. I put a full tank of gas and gave it right back. I had to exchange it and they gave me an electric car which ended up failing on me. Was late to work. Like every car I received was bad even the new one from torrance. I will never rent with enterprise again
Sep 26, 2024 · Paline DineThe very worse Rent a Car employees. Do not get victimize, stay away from this place.This happened on Thanksgiving weekend. I rented a car on this place because my car was in the service center. Wednesday, November 22, 2023, I arrived at Enterprise Rent a Car around 3:45 pm to get the Car, a Chevy Spark 2021 model gray color. The Enterprise Employee walked me through the vehicle to inspect it, and I saw a Small Chip in the bumper on the driver's side and a couple of scratches and I showed it to the employee of Enterprise, and that employee told me that "if it is a small chip and small scratches, Enterprise covers that and no need to record that and you do not need to worry about it", a doubt came to my mind, so I took some pictures of the car. And I asked this employee, if they had insurance that covers everything and he replied “NO" and he read to me several insurance option, which if I get all of it, then the car would be fully covered, but the cost is very expensive per day, so I decided not to use the Enterprise insurance, and I used my own car insurance.Saturday, November 25, 2023, around 9:30 am, When I arrived at Enterprise Rent a Car to return the rented Car, a Very Young Lady that looks like a High School, Maybe a New Employee who wants to impress her manager, took a picture of the same small chip in the bumper on the driver's side and she said that they would file a claim in my insurance. Arguments happened, the enterprise male employee who did the walk-through inspection with me, the same employee who told me that those small damages were NO need to be recorded, does not want to comment and he moved away from the conversation.I did NOT sign any documents that I admit that it was my fault. After couple of days, I received an email from Enterprise that I need to pay $600+ for that same small chip in the bumper of the rented car which was there already when I rented it, and there was a document saying that it was my fault with a signature that looks like a line which is NOT my signature.Read this, lots of times, Me, my friends and my co-leagues uses enterprise rent a car if we are vacationing out of town and we recently used Enterprise Rent A Car in San Antonio, TX, and there was no problem, smooth system, professional employees, great insurance coverage for rental cars. The Enterprise Rent a Car location between Van Nuys Blvd and Oxnard St. have the worse customer service, very unprofessional and inexperience employees.
Feb 09, 2024 · Hero Alabado
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