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Enterprise Rent-A-Car ico

Enterprise Rent-A-Car
- 13027 Poway Rd, Poway, CA 92064

Car rental agency, Van rental agency ★4.0

13027 Poway Rd, Poway, CA 92064, USA

4.0
Disappointed with the service and vehicle conditionI rented a car through the Enterprise app, specifically an Audi A5 or a similar model with unlimited mileage. Previously, I’ve never had any issues with Enterprise, and I’ve always trusted this company. However, my experience at the Poway office has completely shattered that trust.When I arrived, I was greeted by a manager whose behavior was disrespectful and condescending. It felt as though he doubted my ability to afford the car, which was very uncomfortable. On top of that, the manager seemed unaware of the available vehicles. Initially, he offered me an Audi A3, which was not in line with my reservation. After some additional searching, he stated that the only available option was a Mercedes GLC 300 but with a 100-mile limit.I reminded him that I specifically reserved a car with unlimited mileage. Instead of resolving the issue professionally, he demanded that I prove my reservation by showing the details on their website and app. I even handed him my phone so he could search for the information himself, but he couldn’t find anything. It’s shocking that an employee doesn’t know how to navigate his company’s own app. Finally, after a frustrating back-and-forth, he agreed to provide the car with unlimited mileage. By that time, my mood was completely ruined.The condition of the car was absolutely unacceptable. The vehicle was filthy inside: sticky upholstery, dirty windows, only a quarter tank of gas, and a strong smell of vomit in the trunk. I was in a hurry and had no choice but to take the car in this state.The next day, when it started to rain, even more problems surfaced. There was no windshield washer fluid, the passenger-side wiper blade was damaged and couldn’t clean the windshield properly, making loud noises. Water appeared to be leaking into the cabin, which only made the vomit smell worse. I couldn’t see clearly through the windshield, making driving unsafe, and the interior was so unpleasant that it was difficult to even breathe.When I returned the car, I was met by a polite and friendly employee who handled the return. I told her about all the issues, but by that point, I was so frustrated and upset that I just wanted to leave as quickly as possible.Unfortunately, the problems didn’t end there. After completing the rental, I never received an email receipt, and this rental does not show up in my app. I suspect the polite employee, upon hearing about my negative experience, decided not to send me any documents, but that’s just my personal assumption.Before this, I always considered Enterprise a reliable company. However, my recent experience at the Poway office was nothing short of terrible. If the company doesn’t take steps to address these issues, I cannot recommend this location to anyone. My trip was completely ruined, and I am deeply disappointed. - Лев Сидоркин
Enterprise Rent-A-Car Overview Photos Intro Detail Location Reviews

Enterprise Rent-A-Car Photos

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Enterprise Rent-A-Car Introduce

Welcome to Enterprise Rent-A-Car in Poway, California, a key local resource for residents and visitors in the San Diego County area who need reliable, short-term transportation. Operating as a car rental agency and a van rental agency, this location strives to provide convenient and accessible vehicle solutions for a variety of needs, whether you require a replacement vehicle while yours is in the shop, a minivan for a family trip, or a cargo van for a local move. As part of a globally recognized brand, this office aims to uphold a standard of service and vehicle quality, catering specifically to the needs of the local California community.

The Poway branch's commitment is reflected in its local identity, notably identifying as women-owned, and in the specific amenities offered to enhance the rental experience. From offering discounts to active military personnel to ensuring accessibility for all customers, the branch attempts to align its operations with the values and practical requirements of its local clientele. While every location strives for excellence, understanding the specific details, services, and policies of a local branch, such as this one, is key for a smooth and successful rental experience.

This overview provides California users with a factual, in-depth look at the Enterprise Rent-A-Car facility in Poway, detailing its location, available services, unique features, and practical information.

Location and Accessibility

The Enterprise Rent-A-Car branch is conveniently situated in the heart of Poway, California, a suburban community in the northern part of San Diego County. This central location makes it highly accessible for residents of Poway, Rancho Bernardo, Scripps Ranch, and other nearby areas in the 92064 ZIP code and beyond. Being located off a major local thoroughfare, the facility is easy to reach by car.

For customers driving to the location, on-site parking is available, providing a practical solution for leaving your personal vehicle while renting. Furthermore, the location is designed to be fully accessible, featuring a wheelchair-accessible entrance and a wheelchair-accessible parking lot, ensuring that all customers, regardless of mobility requirements, can access the facility with ease. The proximity to key local and regional roads makes it an ideal pick-up point for starting a journey across California or simply navigating local daily life when your own vehicle is unavailable.

The address and contact information for this specific Poway branch are as follows:

Contact Information
Address: 13027 Poway Rd, Poway, CA 92064, USA
Phone: (858) 748-6900
Mobile Phone: +1 858-748-6900

Services Offered

As a dual-function car rental and van rental agency, the Poway Enterprise location offers a comprehensive range of rental services. These services are structured to meet both personal and commercial transportation needs within the California region. Prospective renters can typically find everything from small, fuel-efficient economy cars suitable for city driving to larger vehicles for family or group travel. Availability, however, is dynamic and based on fleet inventory at any given time, which is a common factor in non-airport, neighborhood locations.

  • Car Rental: The core service, providing a selection of passenger vehicles ranging from compact and mid-size sedans to full-size cars. Vehicle availability is subject to the current fleet, which may include popular classes like economy, standard, full-size, and luxury cars, as well as SUVs and convertibles for enjoying the Southern California weather.
  • Van Rental: Dedicated van rental services are offered, including options such as passenger vans (for up to 7, 12, or 15 people, which often have specific requirements for California rentals) and cargo vans for moving or transporting large items.
  • On-Site Services: The location provides full on-site service, meaning customers can complete the entire rental and return process at the facility itself.
  • Refueling Options: Customers are offered choices on how to handle the fuel tank, typically including a prepaid fuel option, having Enterprise refill the tank (with an applicable charge), or refilling the tank themselves before returning the vehicle.
  • Damage Waiver (DW) Options: Customers have the option to purchase a Damage Waiver at the time of rental, which waives or reduces their responsibility for loss or damage to the rental vehicle, subject to the rental agreement terms and applicable state laws.
Features / Highlights

The Poway branch distinguishes itself with several key features and highlights that are beneficial to local renters in the California community. These elements showcase the company's efforts to cater to specific customer groups and ensure a welcoming, accessible environment.

  • Identifies as Women-Owned: The location officially identifies as women-owned, contributing to the diversity of local businesses in the Poway area.
  • Active Military Discounts: The branch proudly offers active military discounts. Enterprise, as a company, works with organizations that support the military community (such as USAA) and offers a 5% discount off base rates for Government Leisure Travel, in addition to specific contracted rates for Official Government Travel. This is a valuable feature for the numerous military families and personnel in San Diego County.
  • Accessibility Features: The facility ensures a comfortable experience for all customers with a dedicated wheelchair accessible entrance and a wheelchair accessible parking lot.
  • Payment Flexibility: The location accepts a variety of payment methods, including major credit cards, debit cards, and NFC mobile payments, providing convenience and flexibility for local users. Note that rentals secured with a debit card may have additional requirements, such as an approved additional authorized driver being a spouse or domestic partner, unless otherwise required by law.
  • On-site Parking: Customers have the convenience of on-site parking for their personal vehicle while renting, which is a practical benefit for neighborhood locations.
  • Unlimited Mileage Options: Though not guaranteed for all vehicle classes or during all periods, the availability of unlimited mileage options is a recognized customer benefit, particularly for those planning road trips or extensive travel throughout California and beyond. Customers should always confirm mileage limitations at the time of booking and pickup, as this can vary by vehicle class and rental agreement.
What is Worth Choosing

Choosing the Enterprise Rent-A-Car Poway location can be a worthwhile decision, especially for specific users in the California area, due to its combination of services and features.

The Poway branch presents itself as a solid option for those prioritizing convenience and specific service benefits. The dual designation as a car and van rental agency provides flexibility for both standard vehicle rentals and larger capacity or cargo needs. The on-site parking and comprehensive accessibility features ensure that the location is easy to get to and navigate for everyone.

For members of the military community and their families in San Diego County, the availability of active military discounts is a significant financial benefit that makes this location a highly appealing option. Furthermore, the identification as a women-owned business may align with the preference of customers who wish to support diverse local enterprises.

It is important for potential renters to note that neighborhood locations, like the one in Poway, may sometimes have a more limited or rapidly fluctuating selection of vehicles compared to larger airport hubs. Customers seeking specific or high-demand vehicles (like a luxury car or a large SUV) should book well in advance and re-confirm their reservation details, including mileage allowances, before arriving.

While the general customer reviews indicate that service quality and vehicle availability can sometimes be inconsistent—highlighting occasional issues with car cleanliness, specific model reservations, and staff interactions—these are often isolated incidents that the company typically addresses. The overall commitment to being a full-service, accessible, and community-focused rental provider makes Enterprise in Poway a reliable choice for your immediate transportation needs in the Southern California area, provided renters verify all details and inspect their vehicle upon pickup. For the best experience, checking vehicle availability a day before your rental is always recommended.

Enterprise Rent-A-Car Details

  • From the business

  • Identifies as women-owned
  • Service options

  • Onsite services
  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards
  • Parking

  • On-site parking

Enterprise Rent-A-Car Location

Enterprise Rent-A-Car

13027 Poway Rd, Poway, CA 92064, USA

Enterprise Rent-A-Car Reviews

An average rating of ★4.3 from 513 user reviews.

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★ 5★ 4★ 3★ 2★ 1

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