Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
For residents, military personnel, and visitors navigating the beautiful city of Rome, Georgia, reliable transportation is key. The Enterprise Rent-A-Car location at 801 Shorter Ave serves as a crucial mobility hub, specializing in providing vehicles for both everyday needs and special circumstances. As part of a globally recognized brand, this specific Rome branch maintains the expected standards of a large agency while also embracing features that cater directly to the local Floyd County community.
The core mission of Enterprise Rent-A-Car is historically centered on the "home city" market—meaning they are experts in serving customers who need a replacement vehicle while their own is under repair, or those needing a car for local leisure and business. This local focus is evident in the positive customer feedback, which frequently highlights the staff’s efficiency, professionalism, and willingness to go the extra mile, such as offering rides to nearby repair shops.
This particular branch proudly identifies as a women-owned business, which adds a distinct layer of community connection and commitment to diverse ownership within the Rome area. Furthermore, the agency makes significant provisions for accessibility and financial convenience, offering services that make renting a vehicle simple and dignified for a wide range of Georgia users. Whether you are moving cargo with a van or simply need a temporary car to run errands and see the sights of the Seven Hills, this Enterprise location aims to be your trusted resource.
While one customer review noted a temporary lapse in vehicle cleanliness, it’s highly commendable that a staff member, April, immediately and proactively corrected the issue by exchanging the vehicle. This exemplifies a strong commitment to customer satisfaction and problem resolution, ensuring that the service ultimately remains at a high, four-star level, as acknowledged by the customer. This responsive service is a defining characteristic of this Rome location.
The Enterprise Rent-A-Car branch is conveniently located on a major thoroughfare in Rome, Georgia, ensuring easy access for customers across the city and surrounding areas. Its address is 801 Shorter Ave, Rome, GA 30165, USA. This placement simplifies logistics, especially for those needing to transition quickly from a repair shop or a home location into a rental vehicle.
Accessibility is a key priority for this location, demonstrating an inclusive approach to serving all community members. The branch provides essential accommodations for individuals with mobility needs, ensuring a comfortable and respectful experience from the moment they arrive. The specific accessibility features available include:
- Wheelchair Accessible Entrance: The facility provides a path of travel that is free from barriers, allowing for easy and independent entry and exit.
- Wheelchair Accessible Parking Lot: Clearly marked and designated parking spaces are available to ensure close and convenient access to the building entrance.
The location’s operating hours are generally structured to align with typical business and service needs in Rome: Monday through Friday from 8:00 AM to 6:00 PM, and shorter hours on Saturday from 9:00 AM to 2:00 PM. The branch is closed on Sunday. Customers should always verify current hours before planning a visit, especially around holidays.
This Enterprise location goes beyond basic car rental by offering a comprehensive fleet designed to meet varied local and regional travel needs. The services available are robust and reflect the national brand's focus on customer convenience:
- Diverse Vehicle Rentals: The agency functions as both a Car Rental Agency and a Van Rental Agency, providing options from economy cars suitable for city commuting to larger vehicles.
- Car Rental: A full selection of cars is available, typically including compact, mid-size, full-size sedans, and SUVs, which are ideal for both personal and business travel throughout Northwest Georgia.
- Van Rental: Offering various vans, which is essential for group transportation, large family trips, or commercial use, such as cargo or moving needs.
- Free Pick-up Service: A highly valued local service where, with proper arrangement, staff can pick you up from a home or repair shop and bring you to the rental office, a feature mentioned positively in customer reviews.
- Roadside Assistance and Customer Support: Providing 24/7 support for emergencies, ensuring peace of mind throughout the rental period.
- After-Hours Returns: A secure drop-off process is available for customers returning their vehicle outside of business hours, allowing for greater flexibility in travel schedules.
The Rome, GA Enterprise branch distinguishes itself with several key features that benefit the local customer base:
- Women-Owned Enterprise: The local branch proudly identifies as women-owned, contributing to diversity in business ownership within the Floyd County economic landscape.
- Active Military Discounts: A significant highlight is the availability of discounts specifically for active military personnel, acknowledging and supporting the service of those in the armed forces and their families in the Georgia community.
- Flexible and Modern Payment Options: Customers have multiple ways to pay, which caters to various preferences and financial situations:
- Credit Cards
- Debit Cards
- NFC Mobile Payments (e.g., Apple Pay, Google Pay)
- Exceptional Customer Service Culture: The positive reviews, particularly the personalized and efficient help from staff like Kevin, Chaz, and Devonn, and the proactive problem-solving by April, underscore a genuine commitment to customer care. The story of finding and returning a misplaced item, like the jar of salsa, speaks volumes about the staff’s attentiveness.
- High Accessibility Standards: Full wheelchair accessibility at both the entrance and parking lot ensures that all members of the Rome community can access their services without restriction.
For reservations, inquiries about the fleet, or to arrange the valuable pick-up service, customers are encouraged to contact the office directly.
Address: 801 Shorter Ave, Rome, GA 30165, USA
Phone: (706) 290-1093
Mobile Phone: +1 706-290-1093
It is highly recommended to call ahead to discuss your specific needs, confirm your reservation details, and coordinate the free pick-up service, especially if you are located at a repair shop or home nearby. Given the busy nature of the location, as noted in customer feedback, calling in advance is the best way to ensure a smooth and timely rental experience.
Choosing the Enterprise Rent-A-Car at 801 Shorter Ave in Rome, GA, is a decision rooted in reliability, inclusion, and outstanding local service. What truly sets this location apart is the combination of the national brand’s large fleet resources—offering both car and van rentals—with the high-touch, personalized care of its local staff. The customer testimonials consistently praise the efficiency of the service, even during busy periods, and the staff's dedication to resolving issues quickly and courteously.
Furthermore, the branch's distinctive features—identifying as women-owned and offering specific financial support through active military discounts—make it a community-minded choice. For Georgia users who rely on accessibility features, the wheelchair-friendly entrance and parking are non-negotiable benefits. The acceptance of credit cards, debit cards, and modern NFC mobile payments also ensures that the rental process is as seamless and flexible as possible for modern consumers. In short, this Enterprise location is worth choosing for its professional efficiency, its diverse and inclusive features, and its proven commitment to solving customer problems with courtesy and speed.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car Reviews
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★ 5★ 4★ 3★ 2★ 1My truck was back in the shop for repairs, so I relied again on the Rome GA Enterprise Rent-A-Car location to keep me mobile. I showed up early on a Monday morning without a reservation and with about a dozen people returning their vehicles. The place was busy. But I was in and out in no more than about ten minutes thanks to Kevin's quick and efficient help. When I returned my car earlier than expected, Chaz also had me in and out in no time, offering me a ride back to my nearby repair shop. Devonn gave me that ride and he is an awesome ambassador for the company with his professionalism and courtesy; he even found and returned a jar of salsa that rolled under a seat from a floorboard grocery bag! This place is the best.
Oct 01, 2025 · Terry KunnemanMy encounter back in June was good at 1st with April but while there April had to go to lunch and left someone else to finish my paperwork, they gave me a dirty car that had red mud all through it and when I asked them if they would clean it, they took it and vacuumed it but it still wasn’t clean, Due To the injuries I sustained in my car wreck I didn’t feel well and didn’t want to keep going back and forth with the salesman so I went ahead and took the car so I could get home. After about a week I called and asked for April to see when I needed to turn the car in And I explain to her what had happened and she asked me to bring it back and she would give me another car and that’s just what she did. That’s why I’m giving four stars because her customer Service Is immaculate.
Jul 22, 2025 · Kenya WoodsChad and Colt both provided excellent and lightning fast service! Prices were reasonable, car was in great shape and clean. Would absolutely do business with these folks again.
Aug 18, 2025 · Steven MagnusonSince moving to Rome, Georgia in January 2025 I have rented several different cars from Enterprise. As a small business owner, I have come to rely on these rentals to travel to distant business meetings. The Enterprise staff has been professional and helpful. Their courteous service, attention to detail, quick pick-up and return helps my business thrive. It is a rare pleasure, in today's service industry, to deal with a large company and constantly be impressed with their overall staff performance. Good Job Enterprise (Rome, Georgia), Thanks!
May 15, 2025 · John GuilloryI was originally told I’d be placed in a truck, but my wife left in a small suv with tons of blind spots that she didn’t like, the suv also smelled like cigarettes.She was told we could swap the rental if we didn’t like it (we had a local insurance and collision repair so needed a rental) at our easiest convenience yet every-time we tried they had “nothing available” all while the entire parking lot was slap full of vehicles big and small. Customer service was excellent but felt sort of like a facade to keep us happy. Not entirely happy with the experience, the system doesn’t seem to make any sense, if you have a reservation set up for a specific “type” of vehicle, why not bring that vehicle in from another location, etc? And save it for that specifically reservation. Can’t say I’ll use them again intentionally.
Jul 24, 2025 · Daymon Wooten
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