Enterprise Rent-A-Car

- 1898 S Havana St, Aurora, CO 80012

Hello, Colorado residents! In our vast and diverse state, having a reliable mode of transportation is often non-negotiable, whether you're navigating the daily commute, embarking on a weekend mountain escape, or facing the unexpected challenge of a car in the shop. While the need for a rental car can sometimes arise under stressful circumstances, having a dependable and professional service provider nearby can make all the difference. Today, we're focusing on Enterprise Rent-A-Car at their 1898 S Havana St location in Aurora, a branch that has served the local community for various car rental needs.

Enterprise Rent-A-Car is a globally recognized name, and their Aurora branch strives to uphold the company's commitment to customer service and a diverse fleet. This particular location often caters to locals seeking both short-term rentals and longer-term solutions, including crucial insurance replacement vehicles. This article will provide a detailed look at what this Enterprise location offers, its accessibility, the range of services available, what sets it apart (drawing from customer experiences), and how to get in touch. We'll also consider how it fits into the needs of Coloradoans.

The Enterprise Rent-A-Car branch is conveniently situated at 1898 S Havana St, Aurora, CO 80012, USA. This location is particularly beneficial for residents of Aurora and the surrounding areas, including those in Denver's southeast and central Aurora neighborhoods. South Havana Street is a major commercial corridor, offering easy access from various directions. Its proximity to major intersections and arterial roads means that reaching this branch is generally straightforward, minimizing the hassle of navigating complex routes when you need a rental car.

For those relying on public transportation, the Havana Street corridor is typically well-served by local bus routes, though specific stops should be verified. Its placement in a bustling retail area means it's often close to other services and amenities, making it a convenient stop during your day. While Enterprise often offers a pick-up service from your home or office during normal business hours, a direct visit to this well-located branch is usually a quick and efficient process for many Aurora locals. This accessibility is a key factor, especially when you need a vehicle quickly or are dealing with a stressful situation like a car accident.

Enterprise Rent-A-Car offers a comprehensive array of services designed to cater to a wide spectrum of personal and business transportation requirements. At their 1898 S Havana St location in Aurora, you can expect to find:

• Extensive Vehicle Fleet: A broad selection of vehicles is available, ranging from fuel-efficient economy and compact cars (like a Toyota Corolla or Chevrolet Spark) for daily commuting and errands, to comfortable standard and full-size sedans. For those exploring Colorado's diverse landscapes or traveling with family, a variety of SUVs (including options with AWD/4WD for mountain and winter conditions), minivans, and pickup trucks are typically available. They also offer luxury and specialty vehicles for unique occasions.
• Short-Term and Long-Term Rentals: Whether you need a car for a day, a week, or a month, Enterprise provides flexible rental periods to accommodate various needs, including extended rentals for insurance replacements.
• Insurance Replacement Rentals: A core service for Enterprise, assisting customers whose personal vehicles are undergoing repairs due to accidents or breakdowns. They often work directly with insurance companies to streamline the process.
• One-Way Rentals: The option to pick up a vehicle at this Aurora branch and drop it off at another Enterprise location, which is useful for cross-state travel or moving within Colorado.
• Additional Driver Options: Policies allow for authorized additional drivers, ensuring flexibility for shared driving responsibilities.
• Protection Products: Various optional protection plans such as Damage Waiver (DW) and Supplemental Liability Protection (SLP) are available for purchase to provide renters with peace of mind.
• Refueling Options: Customers can choose to prepay for fuel, have Enterprise refuel the car upon return, or refill the tank themselves before dropping off the vehicle.
• Child Safety Seats and GPS: Available for rent to enhance safety and navigation convenience during your journey.
• Free Pick-Up Service: Enterprise is well-known for offering a complimentary pick-up service for customers from their home or workplace within a certain radius, during regular business hours, adding a significant layer of convenience.

Customer experiences, as reflected in the provided reviews, offer insightful highlights about this specific Enterprise Rent-A-Car branch in Aurora:

• Consistent Professionalism and Helpfulness: Multiple reviews underscore the staff's professionalism and helpfulness. The phrase "Always great service. Always professional and helpful" indicates a consistent standard of customer interaction. Jack is specifically mentioned for providing "exceptional service," pointing to a team that goes the extra mile.
• Reliable Vehicle Condition: The comment "Cars are in good shape" suggests that the fleet is generally well-maintained, which is crucial for safety and a smooth rental experience in Colorado's diverse driving conditions.
• Effective Problem Resolution: Even when issues arise, such as a car breaking down, the branch is noted for handling it "well." This demonstrates their capability in addressing unforeseen circumstances and mitigating customer inconvenience, which builds trust.
• Punctuality: The mention of "Punctual" service indicates that the branch strives to be on time with appointments and vehicle availability, a key aspect of good customer service.
• Customer Loyalty: The positive experience leads to repeated business, as expressed by a customer who "Rented here several times" and is "Very impressed with this branch." This repeat business is a strong indicator of customer satisfaction.

However, it is important to address the detailed negative review. This customer's experience highlights significant issues, including:

• Lack of Communication and Responsiveness: The frustration over "daily calls, no Enterprise employee called me back" and the need for a spouse to intervene points to a severe breakdown in communication, especially during a traumatic time for the customer.
• Inflexibility Regarding Delivery Service: The customer's expectation of home delivery (based on past experiences or industry offerings) was not met, and they were required to come in person, causing further inconvenience given their injuries and lack of a vehicle.
• Perceived Discrimination/Lack of Respect: The representative "basically ignored me and worked with my husband who was not going to be driving the rental" created a feeling of "embarrassment and discrimination," which is a serious concern.
• Financial Disputes: Issues with "illegally high towing fee" and a "nightmare" experience with the deductible indicate potential transparency or communication problems regarding costs.
• Overall Negative Experience: Despite Enterprise's general reputation, this particular customer's prolonged ordeal left a "bitter aftertaste" and a strong resolve "not to rent from Enterprise" again for insurance claims.

This stark contrast in reviews suggests that while many customers experience excellent service, there can be significant inconsistencies, particularly when dealing with complex situations like insurance claims or specific service requests.

For direct inquiries or to make a reservation, here is the contact information for Enterprise Rent-A-Car at 1898 S Havana St in Aurora, CO:

Address: 1898 S Havana St, Aurora, CO 80012, USA

Phone: (303) 695-6959

Mobile Phone: +1 303-695-6959

It is always advisable to call ahead, especially for specific requests or to confirm availability and policies, as hours can vary.

For Colorado locals, Enterprise Rent-A-Car at 1898 S Havana St in Aurora presents a mixed, yet often positive, picture. On one hand, numerous customers consistently praise the "great service," "professional and helpful" staff, and well-maintained vehicles, indicating a reliable option for typical rental needs and prompt assistance. The "shout out to Jack for exceptional service" highlights the presence of dedicated employees who make a real difference in customer experience. This branch's general punctuality and ability to handle unexpected issues effectively are significant advantages for busy Coloradoans needing dependable transportation.

However, the deeply negative experience described by another customer regarding an insurance claim highlights potential challenges with communication, flexibility for specific delivery needs, and customer service consistency in complex situations. This suggests that while this Enterprise branch can provide excellent service for routine rentals, customers with more intricate needs, especially those tied to traumatic events or requiring specific logistical arrangements, might need to be extra diligent in confirming policies and expectations upfront. Ultimately, for the day-to-day needs of many Aurora and Denver-area residents, from short-term leisure rentals to basic vehicle replacements, this Enterprise branch demonstrates a strong capacity for professional and reliable service, making it a suitable and often highly-regarded local car rental option, provided complex scenarios are navigated with clear communication.

Enterprise Rent-A-Car

1898 S Havana St, Aurora, CO 80012, USA