Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
Welcome to our comprehensive guide on car rental services in Louisville, Kentucky! For residents and visitors alike, having reliable transportation is key to navigating our beautiful state. When it comes to trusted names in the car rental industry, Enterprise Rent-A-Car stands out. This article aims to provide a clear, engaging, and informative overview of Enterprise Rent-A-Car's offerings in Louisville, specifically focusing on their Hurstbourne Parkway location, to help you make informed decisions for your travel needs within Kentucky.
Whether you're planning a weekend getaway to explore Kentucky's scenic byways, need a temporary vehicle while yours is in the shop, or require extra space for a family trip, understanding your local car rental options is essential. We'll delve into what makes Enterprise a popular choice, its convenient location, the range of services it provides, and important considerations for local users in Louisville.
This guide is designed with Kentucky locals in mind, offering insights from a local perspective to ensure you have all the details you need for a smooth car rental experience right here in our community.
Location and Accessibility
The Enterprise Rent-A-Car location we're highlighting is conveniently situated at 1850 S Hurstbourne Pkwy STE 189, Louisville, KY 40220, USA. This address places it in a highly accessible area of Louisville, making it easy for residents from various parts of the city and surrounding suburbs to reach. Hurstbourne Parkway is a well-known thoroughfare, offering straightforward access from major roads and residential neighborhoods.
Its placement within a commercial complex often means ample parking is available when you arrive to pick up or drop off your rental. Being on a major parkway also means it's relatively easy to get onto highways and interstates once you have your vehicle, facilitating quick access to Louisville's downtown attractions, the airport, or routes leading to other parts of Kentucky. For those relying on rideshares or public transport to get to the location, the prominence of Hurstbourne Parkway means services are generally readily available, making the first leg of your rental journey hassle-free.
Services Offered
- Daily, Weekly, and Monthly Rentals: Enterprise Rent-A-Car offers flexible rental periods to suit a variety of needs, from a quick day trip to extended use for business or pleasure.
- Wide Range of Vehicles: Their fleet typically includes a diverse selection of vehicles, from economy cars for fuel efficiency, compact and mid-size sedans for everyday use, full-size cars for comfort, and SUVs for more space and versatility. While specific availability can vary, they aim to offer vehicles to match different passenger and cargo requirements.
- One-Way Rentals: For those needing to pick up a vehicle in Louisville and drop it off at a different Enterprise location, one-way rental options are often available, providing flexibility for longer journeys or relocations.
- Commercial Vehicle Rentals: For businesses or individuals needing larger vehicles for commercial purposes, such as trucks or cargo vans, Enterprise typically offers a selection suitable for moving goods or equipment.
- Long-Term Rentals and Lease Programs: Beyond standard rentals, Enterprise can also provide solutions for longer-term transportation needs, including extended rentals or various lease programs.
- Specialty Vehicle Rentals: Depending on the location and season, specialty vehicles like minivans for large families or luxury cars for special occasions might be available.
- Roadside Assistance: Most Enterprise rentals come with the assurance of 24/7 roadside assistance, providing peace of mind in case of unexpected breakdowns or issues during your rental period.
Features / Highlights
- Extensive Network: Enterprise is renowned for its vast network of locations, which can be a significant advantage for travelers. While we're focusing on the Louisville Hurstbourne Parkway branch, the ability to pick up and drop off at different Enterprise locations, both locally and across the country, offers immense flexibility.
- Customer Service Focus: Enterprise generally prides itself on its customer service, aiming to provide a friendly and efficient rental experience. Their emphasis on "we'll pick you up" is a hallmark of their service, though it's always advisable to confirm availability and specifics with the local branch.
- Variety of Vehicle Classes: The breadth of their fleet allows customers to choose a vehicle that perfectly suits their needs, whether it's a compact car for city driving or a spacious SUV for a family adventure.
- Loyalty Programs: Enterprise offers loyalty programs, such as Enterprise Plus, which can reward frequent renters with benefits like faster reservations, free rental days, and special offers.
- Commitment to Cleanliness: In recent times, car rental companies, including Enterprise, have emphasized enhanced cleaning protocols to ensure the safety and comfort of their customers.
Contact Information
- Address: 1850 S Hurstbourne Pkwy STE 189, Louisville, KY 40220, USA
- Phone: (502) 493-9988
Conclusion: Why This Place is Suitable for Locals
For residents of Louisville and the greater Kentucky area, Enterprise Rent-A-Car on South Hurstbourne Parkway offers a convenient and generally reliable option for their car rental needs. Its accessible location in a well-trafficked part of Louisville means it's easy to get to, whether you're coming from the Highlands, Prospect, or any other Louisville neighborhood. The variety of vehicles available, from fuel-efficient sedans for daily commutes to spacious SUVs for family outings to Kentucky's state parks or a trip to Mammoth Cave, means you can usually find a vehicle to fit your specific plans.
However, it's important for local users to be aware of the experiences some customers have had, particularly regarding confirmed reservations and vehicle availability. While Enterprise is a large and reputable company, the reviews provided highlight instances where reservations were not honored due to overbooking, leaving customers without a vehicle. This can be particularly frustrating for out-of-state travelers or locals with tight schedules.
Therefore, while Enterprise offers the convenience of a local branch and a wide selection of vehicles, proactive communication is key. We highly recommend that Louisville locals, even with a confirmed reservation, call the Hurstbourne Parkway location directly a day or two before their pick-up time to reconfirm vehicle availability. This extra step can help mitigate potential issues and ensure a smoother rental experience, especially during peak seasons or holidays when demand for rental cars is high.
For short-term needs, replacing a car in the shop, or embarking on a Kentucky adventure, Enterprise at 1850 S Hurstbourne Pkwy provides a strong local option. By being proactive and confirming your booking directly with the branch, you can leverage their extensive fleet and service to ensure you have the transportation you need to enjoy all that Kentucky has to offer.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
1850 S Hurstbourne Pkwy STE 189, Louisville, KY 40220, USA
Enterprise Rent-A-Car Reviews
callemployeeSUVpick upteammorningwindshieldjobcheckpolicy
★ 5★ 4★ 3★ 2★ 1I had an incredibly frustrating experience with Enterprise at their Louisville location on Hurstbourne Parkway. I booked a rental car through Expedia two months in advance, expecting a smooth and reliable service. However, upon my arrival, I was told by the assistant manager, Kyle Long, that no cars were available, and I was placed on a waiting list without any prior notice.Despite having a confirmed reservation, I was left stranded as an out-of-state traveler without any transportation. To make matters worse, no assistance or alternative options were provided. The lack of communication and complete disregard for customer satisfaction was unacceptable.If you’re considering renting from this location, be aware that even a confirmed reservation might not guarantee you a vehicle. I highly recommend looking elsewhere to avoid the stress and inconvenience I experienced. This level of service is unacceptable, and I sincerely hope Enterprise takes steps to ensure no other customers face the same situation.
Mar 31, 2025 · Josh BWe went to this location online to rent a full size suv. The site wouldn’t let us reserve one because it said to call the location ahead to check availability. That was fine so we reserved a standard size suv, equinox or equivalent. It was available to reserve. we reserved it for pick up the following morning for a week. We received and printed our confirmation. That next morning on the day we were to pick up the rental enterprise called and said “I see you booked a car last night. We don’t have anything for you and there is already a bit of a wait list already”. He then told me that they might have something in two days. What a scam!!! With modern computer technology there is no excuse for confirming reservations when they are already way overbooked and can’t even remotely meet their obligation.
Jun 13, 2025 · Candice SmithMy recent experience from 3/26/25-4/1/25 all the workers I delt with were very helpful, friendly, and knowledgeable. They are always accommodating. I always pick enterprise bc it's super easy to get checked in and out especially after using multiple times. I love the s hurstbourne location bc it always has the car I picked and is always quick!
Apr 01, 2025 · Niki NGreat! I been having some awful experience with car rental companies in Charlotte. But I was traveling and chose this location in Hurstborne(Louisville) area. The guys were great. They called me the day before to confirm reservations. They were open. They had full lot of cars/trucks/suv. Ready. They were fully staffed. Professional. Quick. They letter me video tape the wrap around of Tahoe before driving off. Quick and easy transaction. Very smooth. I dropped the Tahoe off after hours. (There’s is key drop off near the store).will be back again.
Jan 02, 2023 · AndrewOverall, we are mostly pleased with this enterprise location. Have rented twice from this Enterprise in the past 6 months. One great experience and one ehh, so-so experience. Both times the customer service was fine when I was renting the vehicle. A little pushy at times when it comes to the optional insurance but that’s to be expected when it comes to rental car agencies.My issue is with the car we were given one of the times we rented. The first time was great - a newer Nissan Pathfinder with some decent options on it. The second time was awful. A high mileage Dodge Journey that had not only one failed headlight seal, but two... which allowed for the headlights to be less than ideal. The sun glass holder in the ceiling wouldn’t stay closed which was annoying over the course of our trip. The tires were close to bald so anytime I went near the gas in the rain, the front end let loose. Several days the bluetooth wouldn’t connect at all, and not to mention the vehicle drove like an absolute pig... I mentioned all these issues to the person who checked me back in when I returned the vehicle and she basically made it seem like ‘sorry about your luck, see you next time’ type thing.Overall, we will rent from here again, but will make sure to request anything other than a Dodge. Also, I wish they did a slightly better job of cleaning the cars before they rent them to you. I had to clean the windshield before our road trip because there was stuff all over it.
Jan 11, 2021 · Daniel McGrath
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