Enterprise Rent-A-Car

- 4817 S Memorial Dr, Tulsa, OK 74145

Hello, fellow Oklahomans! There are countless reasons why you might need a car rental right here in Tulsa. Perhaps your own vehicle is undergoing repairs, you’re in town for a family event, or you need temporary transportation for a business project. While airport rental locations are convenient for flyers, a local branch often serves a different, equally important purpose for residents. Enterprise Rent-A-Car, located at 4817 S Memorial Dr, Tulsa, OK 74145, is one such neighborhood branch that aims to meet these diverse needs within our community. This article will provide a clear, engaging, and informative overview of this specific Enterprise location, helping you understand its services and what to expect when choosing them for your journeys across Oklahoma.

Enterprise Rent-A-Car is a brand well-known for its extensive network of neighborhood locations, designed to bring car rental services closer to where people live and work. This 4817 S Memorial Dr branch is a prime example, catering to those who aren’t arriving via Tulsa International Airport but still require a reliable vehicle. They understand that local rentals often stem from practical necessities—like an insurance claim, a car breakdown, or a temporary increase in transportation needs—and aim to provide a convenient solution. From compact cars for daily commutes to larger SUVs for family outings, Enterprise generally offers a wide selection to suit various preferences.

The demand for accessible and efficient car rental services within Tulsa’s neighborhoods is significant. This overview will delve into the location and accessibility of the 4817 S Memorial Dr branch, detail the range of services and vehicle types typically offered, and, importantly, highlight key features and customer experiences, all to help you make an informed decision from a local Oklahoman’s perspective.

The Enterprise Rent-A-Car branch is conveniently located at 4817 S Memorial Dr, Tulsa, OK 74145, USA. This address places it directly on South Memorial Drive, one of Tulsa's major north-south commercial corridors. Its prominent position on such a well-traveled street ensures high visibility and ease of access for local residents and businesses throughout the Tulsa metropolitan area.

Memorial Drive is a bustling thoroughfare, making this Enterprise location highly accessible from various points in East and South Tulsa, as well as nearby communities like Broken Arrow. Unlike airport rental desks, a neighborhood branch like this means you don't have to navigate airport traffic or pay airport fees. It's an ideal spot for those whose own vehicles are undergoing repairs at local body shops or dealerships, or for residents needing a temporary car for errands, appointments, or weekend trips without the added travel time to Tulsa International Airport. The simplicity of direct road access means customers can typically get in and out efficiently, minimizing disruption to their day. Being situated amidst other commercial establishments also means it can be easily reached by public transportation or rideshare services for those dropping off their personal vehicles for service.

• Diverse Vehicle Fleet: Enterprise generally offers a wide selection of vehicles to cater to various needs. This typically includes economy, compact, and mid-size cars for fuel efficiency and everyday travel; full-size sedans for enhanced comfort; SUVs (including standard, mid-size, and full-size options like the Nissan Rogue, Chevrolet Equinox, and Chevrolet Tahoe) for families or those needing extra space; minivans for larger groups; and even pickup trucks or cargo vans for moving and hauling purposes. This variety ensures suitability for everything from daily commutes in Tulsa to road trips across Oklahoma.

• Short-Term and Long-Term Rentals: Whether you need a car for a single day, a weekend excursion, a full week, or an extended period for business or while your personal vehicle is in the shop, Enterprise offers flexible rental durations to accommodate various needs.

• Insurance Replacement Rentals: Enterprise is well-known for its strong relationships with insurance companies, making it a go-to choice for individuals needing a rental car due to an accident or vehicle repair. They are often equipped to handle direct billing to insurance providers, simplifying the process for the customer.

• Enterprise Plus Program: Their loyalty program, Enterprise Plus, allows members to earn points for free rental days, achieve elite status, and enjoy expedited service, which can be very beneficial for frequent renters.

• Optional Rental Enhancements: Customers can typically add various extras to their rental for an additional fee. These include GPS navigation systems to help guide you through unfamiliar parts of Oklahoma, child safety seats for families traveling with young children, and roadside assistance for peace of mind.

• One-Way Rentals: For travelers needing to pick up a vehicle in Tulsa and drop it off at a different Enterprise location (either elsewhere in Oklahoma or in another state), one-way rental options are usually available.

• Used Car Sales: In addition to rentals, many Enterprise locations, including some in Tulsa, also operate Enterprise Car Sales, offering a selection of their well-maintained rental fleet for purchase.

• Non-Airport Location: This branch's primary feature is that it is a neighborhood location, differentiating it from airport-based rentals. This means it caters specifically to locals and those not arriving by air, often resulting in a potentially less hurried environment and more focused service for local needs. Customers acknowledge that "this isn't an airport rental location. You have to plan ahead to get a car from this location."

• Efficient Pick-up and Drop-off Process: For some customers, transactions are relatively quick. One review states that it "takes no longer than 10 minutes" for "simple pickup and drop-offs," which indicates a streamlined process for regular transactions once a reservation is in place.

• Confirmed Reservations (with planning): Consistent with a non-airport branch, customers who "plan ahead to get a car" and have "just showed up and picked the car I wanted before hand" generally report smooth transactions. This suggests that pre-arranging and confirming your vehicle can lead to a positive experience.

However, it is crucial to address significant concerns raised by customer experiences, which include:

• Vehicle Availability Issues, Even with Confirmed Reservations: A major highlight, but negatively, is the reported issue of confirmed reservations not being honored due to vehicle unavailability. One customer was told their reserved SUV was unavailable upon arrival, then offered alternatives, and finally informed "there were no vehicles available at all" despite having a confirmed reservation. This can cause significant distress, especially in urgent situations like post-accident.

• Poor Customer Service and Lack of Empathy: A specific instance detailed a "rude" and "dismissive" interaction with an employee named Brent, who allegedly lacked "empathy or professionalism" despite the customer's serious situation (car accident). This included dismissing a confirmed reservation based on short notice and refusing to offer assistance in finding alternatives at other locations.

• Difficulty Reaching Management: The inability to speak with a manager on-site and being given a general call center number instead of a direct local contact for conflict resolution is a significant drawback for customers facing immediate issues.

• Importance of Planning Ahead: While it’s noted that "this isn't an airport rental location. You have to plan ahead," the negative review suggests that even planning ahead with a confirmed reservation might not guarantee a car, which is a critical point for customers to consider.

Address: 4817 S Memorial Dr, Tulsa, OK 74145, USA

Phone: (918) 622-4880

Mobile Phone: +1 918-622-4880

For the residents and businesses of Tulsa and the wider Oklahoma region, the Enterprise Rent-A-Car branch at 4817 S Memorial Dr offers a conveniently located option for car rentals outside of the airport environment. Its position on a major arterial road like South Memorial Drive makes it easily accessible for a significant portion of the local population, simplifying the logistics of picking up or dropping off a rental vehicle, particularly when personal cars are undergoing repairs or when supplementary transportation is needed for local activities or business.

The suitability of this location for locals largely hinges on the nature of "neighborhood" rentals. For those who can "plan ahead to get a car" and whose needs allow for a slightly longer transaction time (as noted, typically under 10 minutes), the pick-up and drop-off processes can be simple and efficient. Enterprise's broad fleet generally caters to a variety of local requirements, from compact cars for daily errands to larger vehicles for family outings or insurance replacements, a common need within the community.

However, it is crucial for Oklahomans to be fully aware of the potential challenges highlighted by customer experiences. While some find the service smooth, others report significant issues with vehicle availability, even for confirmed reservations, and particularly with staff professionalism and empathy when problems arise. The incident described, where a customer involved in an accident was allegedly treated dismissively and left without a vehicle despite a reservation, underscores a potential inconsistency in service delivery. The difficulty in reaching local management for immediate resolution is also a notable concern for those seeking responsive support.

In conclusion, for Oklahomans considering Enterprise Rent-A-Car at 4817 S Memorial Dr, it offers the undeniable benefit of a convenient local presence and a diverse fleet. To maximize the likelihood of a positive experience, it is highly advisable to make reservations well in advance and, if possible, confirm vehicle availability closer to the pick-up time. For situations requiring critical and empathetic support, such as post-accident rentals, it would be prudent to ensure all details are thoroughly confirmed and to be prepared for potential challenges in service consistency. For routine, well-planned rentals, this location can serve its purpose; for urgent or complex needs, additional precautions might be warranted to ensure a smooth journey across our great state.

Enterprise Rent-A-Car

4817 S Memorial Dr, Tulsa, OK 74145, USA